Learn a variety of skills for a role as an income maintenance caseworker for the North Carolina Division of Social Services (DSS), determining eligibility for services. These intensive, hands-on, interactive courses provide an overview of DSS and the NCFAST data-entry system and build data entry, keyboarding, interviewing, workplace success and customer service skills.
Each class should be registered for separately:
Successfully completing HRD-4000A2 is required to register for HSE-3220A3.
Become proficient using the NCFAST application and build skills in communication, interviewing, time management and gathering, compiling and analyzing data.
The courses are the first of a two-part training program that can serve as a pathway to further training. DSS partnered with the Capital Area Workforce Development Board to offer this opportunity.
Workforce Development offers financial assistance for many workforce training programs through the Propel program and other resources. Email [email protected] for more information.
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