Information Technology

The Non-Credit Computer Education Department delivers basic and advanced technology training leading to employment, and for personal enrichment. 

IT Certifications   See all Computer Courses

  • CompTIA, Cisco, Cybersecurity, Open Technologies
  • Office Technology
  • Accounting Technology
  • Drafting and Computer-Aided Design (CAD)
  • Professional Skills Development (1 to 3-day classes)
  • Software Programming
  • Web Design and Development
  • Database Administration

Course Details & Registration Information

Course
CompTIA A+ (220-902) Certification
Name
CET-3100A2
Overall Quality of This Course
★★★★★
Based on 20 student surveys.
Available Classes
    Section Location Begin Date End Date Instructor Price Seats Available/Total Seats
188297 Beltline Education Center 01/17/2018 02/26/2018 M. Cylar $237.00 8/17
188306 Beltline Education Center 01/27/2018 04/14/2018 $237.00 14/17
188324 Southern Wake Campus 04/03/2018 05/10/2018 S. Fried $237.00 14/15
Description Course Outline Requirements Intended Audience More Details
Intended Audience
Students who what to obtain a Career in the IT Field
Description
This is a certification course that provides students with coursework, homework and hands-on practice covering the Comptia A 220-902 exam. Topics include fundamental identification and support of software components of the personal computer, Windows Operating Systems, diagnostic and troubleshooting procedures, Windows
services, processes, utilities, tools and features.
Course Objectives
  1. Understand basic PC software components and procedures.
  2. Be able to handle, install, and diagnose most software, software components, and troubleshoot many problems with the operating system.
  3. An understanding of various software tools used to access PC software.
Outline of Instruction
  1. Introduction and Chapter 7: Survey of Windows Features
    Review Syllabus, Textbook, Lab operation, Cert. Objectives
    Chapter Review, and In Class Labs – Learning Software
  2. Chapter 8: Installing Windows 7
    Planning and Installing Windows 7
    Review and In Class Lab – Installing Windows 7
  3. Chapter 8:Installing Windows 8.1
    Planning and Installing Windows 8
    Review and In Class Lab – Installing Windows 8
  4. Chapter 10: Maintaining Windows
    Backup, Preventative maintenance Files and Folders
    Review and In Class Lab
  5. Chapter 11: Optimizing Windows
    Shell and Kernal, Tools and System Configuration, MMC
    Review and In Class Lab
  6. Chapter 11: Optimizing Windows
    Microsoft Tools, Manipulating the Registry, Fixing Bottlenecks
    Review and In Class Lab
  7. Chapter 12: Supporting Customers and Troubleshooting Windows
    Supporting Customers and Troubleshooting steps
    Review and In Class Lab
  8. Chapter 13: Troubleshooting Windows Startup
    Troubleshooting, Fixes and Patches, Using Windows Tools
    Review and In Class Lab
  9. Chapter 13 Troubleshooting Windows Startup Problems
    Troubleshooting, Startup Repair, Windows RE
    Review and In Class Lab
  10. Chapter 17: Windows Resources on a Network
    Internet connections, Configuring User accounts, Permissions
    Review and In Class Lab
  11. Chapter 18: Security Strategies
    Securing and configuring computer networks, SOHO networks
    Review and In Class Lab
  12. Chapter 20: Virtualization, Linux, and Mac OS
    Working w iPhones, Android devices. Configuring Virtual Machines
    Review and In Class Lab
Contact Hours
35
CEU's
3.5
Industry Standard, State, or National Certification
Yes
Certification
CompTIA
Website URL
http://certification.comptia.org/certifications/a
Certification Learning Outcomes/Requirements
  1. An understanding of basic PC software components and procedures.
  2. Be able to handle, install, and diagnose most software, software components, and troubleshoot many problems with the operating system.
  3. An understanding of various software tools used to access PC software.
CE to CU Articulation
No
Prerequisites
CompTIA IT Fundamentals, and/or Working knowledge of computer hardware and
working knowledge of the Windows operating system, DOS and Internet skills. This is NOT a course for Beginners.
Text and Supplies Needed
TBD
Clinical Site/Special Facilities
N/A
Requirements for Successful Completion of this Course
  1. Attendance 90% or above
  2. Participation
Accreditation/Special Approval Requirements
N/A
Intended Audience
Students who what to obtain a Career in the IT Field
Specific Industry or Business Support Needs
Technical Support Specialist,Field Service ​Technician,IT ​Support Technician,IT Support ​Administrator
Wake County Need for Industry Positions
Federal, State, City Governments. Private industries
Industry or Job Titles Related to training Outcomes for Employment
  • Technical Support Specialist
  • Helpdesk Technician
  • tier I Technician
Related Courses
Course Contact Information
Latisha Alford
919-532-5955