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Your Wake Tech Key Account is the username and password combination you will use to access all Wake Tech sites and resources. Anywhere that refers to a "Key Account Login" or a "Username and Password" refers to these credentials.
New students and employees will be given their student or employee ID numbers and Key Accounts after their enrollment application, class registration or hiring has been processed.
ITS will email supervisors account information for new employees that supervisors can then share with the employee. The Admissions Office or the Workforce Continuing Education Registrar's Office will email students with their account information.
All new student and employee Key Accounts are set with a temporary password that combines the seven-digit student or employee Wake Tech ID number, the first two letters of the person's first and last names, with the first letters of each being capitalized, and his or her date of birth in the MMYY format.
Here is an example:
Student (or employee) name: John C. Doe
Student (or employee) ID #: 1234567
Date of birth: 3/5/1992
Wake Tech email address: [email protected] (student) or [email protected] (employee)
Initial password: 1234567JoDo0392
You will need this information on hand to complete the Key Account activation process. If you do not have the information, students should contact the Admissions Office or the Workforce Continuing Education Registrar's Office, and employees should contact the Human Resources Office.
Setting up and activating a Key Account consists of two simple steps:
Sign in through Microsoft to change the initial password to something only you know. When you reset the password, it must include the following:
Once you change your initial password, you cannot change it again for 24 hours, and will be valid for 365 days.
After the password has been successfully updated, you will be prompted to set up multi-factor authentication (MFA), which helps secure your Key Account by adding another layer of protection if your account is compromised. MFA requires a second way to verify your identity to log in to Wake Tech networks and change passwords. The methods could be through an authenticator app or by a phone call or text message to a preset number. All Key Accounts require an MFA method to be set up.
If you later forget your password and need to reset it, go to Microsoft and reset it through MFA. If you haven't set up MFA or it isn't working properly, contact the ITS Helpdesk for assistance at 919-866-7000 or [email protected].
NOTE: After you reset your password, you will not be able to do so again for another 24 hours. Subsequent attempts will not succeed.
Upon 18 consecutive months of student inactivity, a student's Wake Tech email account will be removed. Once a Wake Tech email account has been removed, that student will no longer have access to it.
Your Key Account username – the first part of your email address, such as jsdoe – and your seven-digit ID number are provided to you in an email sent upon admission and/or registration or employment.
The student portal (my.waketech.edu) is the central hub for students to access email, Self-Service and Blackboard, as well as to keep track of campus announcements and events, register for wireless access and take course evaluations. In addition, the portal offers information about student benefits and discounts, the Student Clearinghouse and Campus Life.
You can access your Wake Tech account from the my.waketech.edu portal.
Make sure you check your student email account regularly. Student email is Wake Tech's official communication channel for relaying information to students. All emails from Wake Tech will be sent to your student email account.