Student Key Account Activation

Your Wake Tech Key Account is the username and password combination you will use to access all Wake Tech sites and resources. Anywhere that refers to a "Key Account Login" or a "Username and Password" refers to these credentials.

Step 2: Multi-factor authentication

Multi-factor authentication (MFA) helps secure your Key Account by adding another layer of protection if your account is compromised. MFA requires a second way to verify your identity to log in to Wake Tech networks. The methods could be use of an authenticator app or through a phone call or text message to a preset number. All Key Accounts require an MFA method to be set up.

Frequently asked questions

What if I get an account activation error message?

If you enter your information incorrectly when activating your Key Account, you may see one of the following error messages:

  • Key Account does not match the ID number entered.
  • Birth date does not match the ID number entered.
  • First name does not match the ID number entered.
  • Last name does not match the ID number entered.

One of the most common reasons why you may receive these error messages is you may have entered your information incorrectly on the form. This includes misspelling your Key Account Login or your first or last name. Another reason is that you may have entered your Wake Tech ID number incorrectly.

Make sure you enter your Key Account, birth date and first and last names correctly, as well as your Wake Tech ID number.

If I forget my password or just want to change it, how do I reset my password?

You may reset your password by selecting "Change Password" on the Self-Service page. You may also visit the site directly by typing in the URL.

On the next page, enter all of the required information. Then, click the "Submit" button.

On the next page, you will be prompted to answer one of the three questions you had selected when activating your account. This is to help safeguard your Key Account. Make sure your answers are easy to remember.
NOTE: Your answers are case-sensitive. 
If you are unsure what your security question may be, please contact the IT Service Desk at 919-866-7000, and an agent will assist you in resetting your questions.

Once you have answered your question, you may click the "Submit" button.

On the next page, you will be required to enter your password. Your password should be strong and must meet the following criteria:

  • At least 8 characters in length
  • Cannot contain your account name or parts of your full name that exceed two consecutive characters
  • Contains characters from three of the following four categories:
    • English uppercase characters (A through Z)
    • English lowercase characters (a through z)
    • Base 10 digits (0 through 9)
    • Non-alphabetic characters (e.g., @ # % : -)
  • Cannot contain the characters: ! & { } ~ "  `  ' < > + = [  ] * $

Enter your new password in the "New Password" field on the left-hand side, and enter your new password again in the "New Password Again" field on the right-hand side. Then click the "Submit Password Change" button.

The password reset may take five to 10 seconds to complete. Do not navigate away from the page until you see the "Password Reset Successfully" page.

Why do I need to answer security questions?

Security questions help safeguard your Key Account in the event your personal information is compromised and someone is trying to change your password without your knowledge and consent. Students are encouraged to select and answer three security questions.

The next time you have to change your password, you will be prompted to answer one of the three security questions you selected. The question is random each time. If you are unsure of the security question, you may contact the IT Service Desk at 919-866-7000.

How long do I have to wait to register for classes after activating my account?

Once you have successfully activated your Key Account, you can log into Self-Service or WebAdvisor.

NOTE: Before registering, you are required to contact your advisor in case of any academic holds. Also, make sure of your designated registration date before trying to register.

How do I access the student portal?

The student portal ( is the central hub for students to access email, WebAdvisor and Blackboard, as well as keep track of campus announcements and events, register for wireless access and take course evaluations. In addition, the portal offers information about student benefits and discounts, the Student Clearinghouse and Campus Life.

How do I access my Wake Tech email?

You can access your Wake Tech account from the portal.

Make sure you check your student email account regularly. Student email is Wake Tech’s official communication channel for relaying information to students. All emails from Wake Tech will be sent to your student email account.

What is multi-factor authentication?

To better secure the Wake Tech network and enhance our overall cybersecurity posture, students must use multi-factor authentication (MFA). MFA is the practice of requiring additional forms of authentication to log in to the Wake Tech network. Texts, phone calls or a smartphone authentication app are the accepted methods.

How do I set up multi-factor authentication?

Wake Tech's MFA user guide has detailed instructions on how to set up MFA.

How often do I have to use multi-factor authentication?

Only when "risky" activities, such as a new device or location, are detected.