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Your Wake Tech Key Account is the username and password combination you will use to access all Wake Tech sites and resources. Anywhere that refers to a "Key Account Login" or a "Username and Password" refers to these credentials.

New students and employees will be given their student or employee ID numbers and Key Accounts after their enrollment application, class registration or hiring has been processed.

• The ID number is a seven-digit number assigned by Wake Tech.
• The Key Account username or ID is your first initial, middle initial and last name. A number may be at the end if more than one person has the same initials and last name. Students and employees with two last names will include both last names without a hyphen in the ID.
• The email Address is the combination of your Key Account username and @my.waketech.edu (for students) or @waketech.edu (for employees). All email addresses are created by Wake Tech; you will never have to create one.

ITS will email supervisors account information for new employees that supervisors can then share with the employee. The Admissions Office or the Workforce Continuing Education Registrar's Office will email students with their account information.

All new student and employee Key Accounts are set with a temporary password that combines the seven-digit student or employee Wake Tech ID number, the first two letters of the person's first and last names, with the first letters of each being capitalized, and his or her date of birth in the MMYY format.

Here is an example:

Student (or employee) name: John C. Doe
Student (or employee) ID #: 1234567
Date of birth: 3/5/1992
Wake Tech email address: [email protected] (student) or [email protected] (employee)
Initial password: 1234567JoDo0392

You will need this information on hand to complete the Key Account activation process. If you do not have the information, students should contact the Admissions Office or the Workforce Continuing Education Registrar's Office, and employees should contact the Human Resources Office.

Setting up and activating a Key Account consists of two simple steps:

• Creating a new password
• Establishing multi-factor authentication

Step 1: Password setup

Sign in through Microsoft to change the initial password to something only you know. When you reset the password, it must include the following:

• At least 14 characters long
• Cannot contain your account name or parts of your full name that exceed two consecutive characters
• Contains characters from three of the following four categories:
  • English uppercase characters (A-Z)
  • English lowercase characters (a-z)
  • Base 10 digits (0-9)
  • Non-alphabetic characters, such as @  #  %  : -  !  &  {  }  ~  "  `  '  <  >  +  =  [  ]  *  $

Once you change your initial password, you cannot change it again for 24 hours, and will be valid for 365 days.

Step 2: Multi-factor authentication

After the password has been successfully updated, you will be prompted to set up multi-factor authentication (MFA), which helps secure your Key Account by adding another layer of protection if your account is compromised. MFA requires a second way to verify your identity to log in to Wake Tech networks and change passwords. The methods could be through an authenticator app or by a phone call or text message to a preset number. All Key Accounts require an MFA method to be set up.

Resetting a password

If you later forget your password and need to reset it, go to Microsoft and reset it through MFA. If you haven't set up MFA or it isn't working properly, contact the ITS Helpdesk for assistance at 919-866-7000 or [email protected].

NOTE: After you reset your password, you will not be able to do so again for another 24 hours. Subsequent attempts will not succeed.

Upon 18 consecutive months of student inactivity, a student's Wake Tech email account will be removed. Once a Wake Tech email account has been removed, that student will no longer have access to it.

Frequently asked questions