Learning Resources, Support, and Services

Website: http://waketech.bncollege.com/

Bookstore Information & Policies

The Wake Tech Bookstores are operated by Barnes & Noble College and are located on four physical campuses: Southern Wake, Northern Wake, Health Science and RTP. Hours vary by campus so visit the bookstore website to check your campus. Your WTCC Bookstore is your one stop shop for new, used, rental and e-Textbooks, as well as, college supplies, clothing, gifts and sundry items.

Students should bring their course schedule to the Bookstore as it contains course information which is needed to find the correct materials. Students may also purchase their books 24/7 on our website.

Payment Methods

  •   Credit Cards: Master Card/Visa/Discover/American Express
  •   Barnes & Noble Gift Card
  •   Student Financial Aid
  •   Cash

Cash for Books

Your Campus Bookstore buys back used books every day. The best time to sell back used books is when final exams begin. The Bookstores will pay you up to 50% of the book’s selling price if professors have assigned it for the next term and if the Bookstore is not overstocked. If the book does not meet these criteria, prices are determined by the current national demand. Study guides and workbooks must be “like new,” without any writing on their pages. All books must be in good condition. Some books have little or no monetary value. One-time use, out-of-print books, and old editions are not in national demand, and will not be purchased. For students’ protection, a current student id is required for all buyback transactions.

Refund Policy

Textbooks

  • A full refund will be given in your original form of payment if textbooks are returned during the first week of classes with original receipt.
  • With proof of a schedule change and original receipt, a full refund will be given in your original form of payment during the first 30 days of classes.
  • No refunds on unwrapped loose leaf books or activated eBooks.
  • Textbook must be in original condition.
  • No refunds or exchanges without original receipt.

General Reading Books, Software, Audio, Video & Small Electronics

  • A full refund will be given in your original form of payment if merchandise is returned within 14 days of purchase with original receipt.
  • Opened software, audio books, DVDs, CDs, music and small electronics may not be returned.  They can be exchanged for the same item if defective.
  • Merchandise must be in original condition.
  • No refunds or exchanges without original receipt.

Laptops

  • An exchange, for the same item, will be granted if the product is found to have a manufacturer’s defect within 14 days of item pick up. All original components, including the box, must be present for the exchange.
  • Merchandise damaged by customer does not qualify as defective

All Other Merchandise

  • A full refund will be given in your original form of payment with original receipt.
  • Without a receipt, a store credit will be issued at the current selling price.
  • Cash back on merchandise credits or gift cards will not exceed $1.
  • No refunds on gift cards, prepaid cards, phone cards, newspapers, or magazines.
  • Merchandise must be in original condition.

Ref #
C14019

Students
A college ID card (student photo identification card) will be provided to each registered student and must be carried by the student at all times. Students on all campuses (Southern Wake, Scott Northern Wake, Perry Health Sciences, Western Wake, and Public Safety Education) must obtain a current semester validation sticker that will be affixed to their ID cards (effective Fall 2010). Semester validation stickers can be obtained at various locations on each campus.

The card is required for using campus services and attending campus functions, and it serves as a library card. Campus security or any college official may ask a student for his or her college ID card at any time while on campus or at any off-campus activity sponsored by the college. Students without a valid college ID card will be asked to leave the campus unless their purpose can be substantiated by a college official. The initial college ID card will be free; a duplicate will cost the student $5.00. 

College ID Office Hours of Operation*
*Note:
 The college reserves the right to change days and times of availability as needed. 

Southern Wake Campus
8 a.m.-5 p.m., Monday-Friday

Scott Northern Wake Campus
8 a.m.-7 p.m., Monday-Thursday
8 a.m.-5 p.m., Friday

Perry Health Sciences Campus
8 a.m.-5 p.m., Monday-Friday

Western Wake Campus
8 a.m.-1 p.m., Monday-Friday (Closed during curriculum class breaks)

Public Safety Education Campus
8 a.m.-4:30 p.m., Monday-Friday

Employees and Volunteers
A college ID card will be provided to each employee and volunteer. The college ID card or another name badge must be worn by the employee or volunteer at all times while on any Wake Tech campus or when conducting official Wake Tech business off campus.

Ref #
C1411 and E0421

Website:  advising.waketech.edu

Wake Tech employs professional Academic Advisors and Faculty Advisors to provide students with the most effective guidance possible as they pursue academic and career goals.

Students are responsible for planning their programs of study, with the assistance of their advisor, including:

  1. clarifying their personal values, goals, and career interests;
  2. gathering all relevant decision-making information;
  3. keeping up to date on college and division curriculum requirements, including reviewing posted degree plans and accessing their program evaluation in Student Planner;
  4. staying informed about academic policies, procedures and deadlines;
  5. preparing for course selection for the following semester; and
  6. consulting with an advisor during pre-registration periods and at other times as needed

College/University Transfer students in A.A. and A.S. programs work with an Academic Advisor. Advisors are available on a walk-in basis to assist with course planning and selection, program requirements, and career goals.

College/University Transfer students in A.F.A. and A.S.-Engineering programs meet with an Academic Advisor in their first semester. After that, students are assigned a Faculty Advisor who is available during regularly-scheduled office hours.

Associate in Applied Science (A.A.S.) students in degree, diploma, and certificate programs meet with an Academic Advisor in their first semester. After that, students are assigned a Faculty Advisor who is available during regularly-scheduled office hours.

In addition, the Academic Advising Center offers these resources and services to support students in setting and attaining academic and career goals:

  • First Year Experience: Academic Advisors provide a structured program of services for select first-time-in-college students. Services include academic advising, career exploration and goal-setting, and other activities designed to engage new students.
  • Academic Success Counseling: Academic Advisors help students address academic difficulties such as low grades, poor study habits, and test anxiety. They also assist students with general problem solving and with the challenges of balancing college, work, and family. Academic Advisors also refer students to other academic support services on campus as appropriate.
  • Workshops: Workshops are offered on stress management, test anxiety, time management, improving academic success, practical college survival strategies, and many other topics.

Ref #
C1402

The Student Success Department works collaboratively to provide resources to enhance the student experience, along with programs and prevention services to address and alleviate barriers to completion. The mission is achieved through outreach efforts including Fostering Bright Futures, the Office of Volunteerism and Student Leadership, Pathways Male Mentoring Services, Student Advocacy and Support and Wellness Services. 

  1. Fostering Bright Futures  
    Website: fosteringbrightfutures.waketech.edu

    The Fostering Bright Futures (FBF) program is a public-private partnership that provides a comprehensive support structure to assist youth who are making the transition from the foster care system to independent young adulthood. 

    Office of Volunteerism and Student Leadership
  2. Website: oval.waketech.edu 

    The Office of Volunteerism and Student Leadership (OVAL) helps students develop the knowledge and skills to serve their communities; provides them with service opportunities; and encourages them to become engaged and active leaders, locally and globally. OVAL provides leadership training and service experiences in support of Wake Tech’s core values of accountability, respect, responsibility, and collaboration.  

    Pathways Male Mentoring Services
  3. Website: pathways.waketech.edu 

    The mission of Pathways Male Mentoring Services is to increase academic engagement and success rates for minority male students (current and prospective) at Wake Tech. The program includes departmental collaborations, partnerships with the local school system, and programming initiatives across the college.

    Student Advocacy and Support
  4. Website:  sas.waketech.edu 

    The Office of Student Advocacy and Support (SAS) addresses non-academic barriers that our students face which often cause them to dropout of school. Housing, childcare, health insurance, legal assistance, finances/financial literacy, and transportation are the primary areas in which SAS is able to provide information and assistance.

    Wellness Services
  5. Website: wellness.waketech.edu

    Wellness Services is a Wake Tech resource providing counseling and referral services to empower students to resolve problems and reach personal and academic goals. Students can discuss and process attitudes, feelings, and concerns that may be interfering with their education. 

Ref #
C1404

Website: http://wbl.waketech.edu

Wake Tech provides workplace learning opportunities for approved students enrolled in select programs. Work-Based Learning is an educational program that combines classroom instruction with paid, supervised work experiences directly related to student’s curricula.

The college does not guarantee employment to any student or employees to any employer. The college reserves the right to add, remove, or alter the work-based learning component in any curriculum, as needed.

Ref #
C1409

Website: http://careers.waketech.edu

Wake Tech’s Career and Employment Resources Division helps students and alumni in assessing their career possibilities, determining a major, setting professional goals, and attaining employment aligned with programs of study. Students and prospective students are provided resources and services to establish career pathways and attain work experiences to support the continuum of career exploration, planning and employment opportunities.

Career Lens Labs, open computer sessions, are available to prospective students, enrolled students, and alumni of Wake Technical Community College.  Career Coaches guide students through career exploration activities to assist in defining their career goals. Through this journey, students are provided the resources to gain clarity and validate their college majors and career paths.

Career and Employment Resources serves current curriculum education students, new graduates, and alumni seeking part-time, full-time, internships or temporary employment with resume reviews, mock interviews, social media profile reviews, and job search strategies.

The division manages College Central Network, the official job posting board for students and alumni. Experiential learning opportunities for students are offered through employer and military recruiting on campus, career fairs, speaker programs, and employer site visits. 

Wake Tech does not guarantee employment to any student or employees to any employer. Services are offered at no charge to students and alumni.

Ref #
C1406

Wake Technical Community College operates six libraries, as well as providing student resources through a library website at http://library.waketech.edu.

Southern Wake - Howell
9101 Fayetteville Road
Raleigh, NC 27603
919-866-5644

 

Perry Health Sciences
2901 Holston Lane
Raleigh, NC 27610
919- 747-0002

 

Northern Wake
6600 Louisburg Road
Raleigh, NC 27616
919- 532-5550

 

Western Wake
Millpond Village, Suite 200
3434 Kildaire Farm Road
Cary, NC 27518
919- 335-1029

 

Public Safety Education Campus
321 Chapanoke Road
Raleigh, NC 27603
919- 866-6107

 

RTP
10908 Chapel Hill Road
Morrisville, NC 27560

Each library location offers the following services and resources:
• Access to print (books, periodicals) and audiovisual materials 
• Electronic research databases 
• Interlibrary Loan
• Online Renewals
• Research Guides & Tutorials and Database Instruction
• Ask-A-Librarian Services 

Library services are free, and any Wake Tech student or employee may use any of the library services or resources at his or her convenience. All users must complete a library application form and have a valid Wake Tech photo ID, in order to establish a library account.

 

Ref #
C1410

All Wake Tech students and employees have access to the free tutorial services offered by the college’s Individualized Learning Centers.

The purpose of the Individualized Learning Centers is to provide supplemental learning opportunities aimed at improving student success. ILC services include the Writing /Study Skills Center, the Math/Computer Center, and the Perry Health Sciences Center. Professionally-prepared tutoring faculty assist through one-on-one tutoring, a collection of audio/video and other media tutorials, and course-related printed materials. Workshops and small group activities tailored specifically for WTCC classes are also available.

Challenge exams for a limited number of Wake Tech courses are available with proper photo identification and pre-approved paperwork from the appropriate academic department. The ILC also offers a self-paced, independent study tutorial program for proficiency in high school-level chemistry. This program was designed to meet the admission requirements for certain Wake Tech Health Sciences Curriculum Education (for-credit) programs. It also satisfies the “CHM 090 or equivalent” prerequisite for some approved biology and chemistry Curriculum Education courses. It is offered online and carries no college credit or transfer options.

ILC services are available at five campus locations (see below). All ILC users must present a valid Wake Tech ID to register and use the timekeeping system. E-tutoring is available through CompuTutor, the Virtual Writing Center, and Smarthinking

ILC Campus Locations

SOUTHERN WAKE  
ILC Building - across from Student
Services and the Bookstore
9101 Fayetteville Road
Raleigh, NC 27603
919-866-5276
PERRY HEALTH SCIENCES
Individualized Learning Center Building
2901 Holston Lane
Raleigh, NC 27610
919-747-0233

NORTHERN WAKE
Building NF, Room 448
6600 Louisburg Rd.
Raleigh, NC 27616
919-532-5548

WESTERN WAKE
Learning Resource Center, ILC, 200E
3434 Kildaire Farm Rd.
Cary, NC 27518
919-335-1028

PUBLIC SAFETY EDUCATION
Room 1611
321 Chapanoke Road
Raleigh, NC 27603
919-866-6100
 
Hours may vary within each skills center. Please call ahead to check availability.
ILC website:http://ilc.waketech.edu

Ref #
C1408

The mission of Disability Support Services (DSS) is to adapt the College's general services to the specialized, individual needs of otherwise qualified students with disabilities, for the purpose of providing equal access to all programs, facilities, and activities.

Students requesting disability accommodations from the College must self-identify to Disability Support Services. Students are required to submit current documentation of their disability to DSS to determine eligibility prior to the implementation of services. Students requesting accommodations from the College must have a disability as defined by Section 504 of the Rehabilitation Act of 1973 and the Americans with Disabilities Act. Self-identification and providing documentation can be initiated at any time; however, the student must allow reasonable time for accommodations to be implemented.

Consistent with the Americans with Disabilities Act (ADA) and Section 504 of the Rehabilitation Act of 1973, Wake Technical Community College is committed to equality of educational opportunity and ensures that no qualified person shall by reason of a disability be denied access to, participation in, or the benefits of any program or activity operated by the College. Each qualified person with a disability shall receive necessary reasonable accommodations to ensure equal access to educational opportunities, programs, and activities in the most integrated setting appropriate.

To obtain additional information or to read documentation guidelines and/or DSS Policies and Procedures, please go to the DSS website http://disabilityservices.waketech.edu or contact the DSS office at 919-866-5670 or by Sorensen Video Phone at 919-324-1508.

Ref #
C1418

Wake Technical Community College offers Curriculum Education (for-credit) students two options for online learning: online courses and hybrid courses. These options allow scheduling flexibility not possible in traditional, seated classes. Each course is taught by a qualified instructor who develops the course to achieve learning outcomes comparable to those in a seated class. The instructor provides a syllabus and course guidelines and serves as the facilitator of the course. Costs, credit hours earned, and support services provided are the same as for seated courses. Students interested in online courses can learn more at http://online.waketech.edu/.

Online Courses
Curriculum Education students in online courses may be invited to an orientation session or other meetings on campus and may be required to take proctored exams, but all coursework is completed online through Wake Tech's Learning Management System, http://blackboard.waketech.edu. Students must have access to a personal computer with Internet connection and browser software, and must know how to navigate the Internet and perform basic computer functions, including the use of word processing software, if applicable for their course. Before enrolling in an online course for the first time, students must:

  1. Review the information on the Online Learning website, http://www.waketech.edu/student-services/online-learning
  2. Complete the online eLearning Intro, which includes modules designed to prepare students for the online learning environment.

Students must complete the Course Entry Quiz during the first 10% of the course. The quiz is available on the first day of class, on the course website in Wake Tech’s Learning Management System. Students who fail to complete the quiz within the required time will be immediately marked as “NA” (Never Attending) and removed from the class. 

Hybrid Courses
Hybrid courses combine regular classroom meetings with Internet instruction, reducing the number of hours a class meets on campus during the semester. The instructor determines the class schedule, which is published online. Students must have access to a personal computer with Internet connection and browser software, and must know how to navigate the Internet and perform basic computer functions, including the use of word processing software, if applicable for their course.

Before enrolling in a hybrid course, students must:

Students must complete the Course Entry Quiz or physically attend a seated class during the first 10% of the course.

Testing Centers
Internet and hybrid course instructors may require students to take tests on campus in a proctored environment. Distance Education Testing Centers are located on the Southern Wake, Northern Wake, Western Wake, and Perry Health Sciences campuses. Students must present a valid student identification badge, driver’s license, or passport prior to taking a test. For additional information, visit the Distance Education Testing Center’s web page: https://www.waketech.edu/student-services/online-learning/technical-support/eltc or call 919-335-1071.

Library Resources
Students enrolled in online courses have access to all Wake Tech libraries. The library website, http://www.waketech.edu/student-services/libraries, is available to all students and provides information on electronic and print databases, interlibrary loans, loan periods, and hours of operation. The website also has links that provide access to other libraries, resources, search engines, and services such as NC LIVE.

Ref #
C1419

The Media Production and Learning Support Services Department supports administration, faculty, staff, and students. The department includes three distinct areas of support: the Distance Education Testing Center, Open Computer Labs, and the Media Production Department.

The Distance Education Testing Centers allow instructors teaching online Curriculum Education (for-credit) courses to provide tests to their students in a proctored environment. Students must present a valid student identification badge, driver’s license, or passport prior to taking a test. The centers provide both paper and electronic testing. The centers also collaborate with Disability Support Services to provide testing for students who need extended time. Students have access to computers in the centers; each center has Internet access and is equipped with the Microsoft Office Suite.  Centers are located on the Southern Wake, Health Sciences, Northern Wake, and Western Wake Campuses. For additional information, visit the Distance Education Testing Center’s web page at https://www.waketech.edu/student-services/online-learning/technical-support/eltc or call 919-335-1071.

The Open Computer Labs provide computers and printers for student use; they primarily serve Curriculum Education (for-credit) students. Labs are located on Southern Wake, Health Sciences, Northern Wake, and Western Wake campuses, with computers available. The labs are equipped with black-and-white laser jet printers, Microsoft Operating System (OS), Microsoft Office Suite, and an array of computer software to support teaching and learning.

The Media Production Department creates educational videos to support student learning and classroom instruction. The department provides two Sony HD wireless microphone packages, three Apple computers, and Final Cut Pro editing software for students seeking to create educational multimedia projects. The Media Production Department also provides training for students, faculty, and staff on new, innovative technologies that can be used in the classroom.

Ref #
C1414 and E0422