Learning Resources, Support and Services

Wake Tech Bookstores offer one-stop shopping for all your bookstore needs, including new, used, rental and e-textbooks, as well as college supplies, clothing, gifts and sundry items. The bookstores are operated by BibliU and are located on four campuses: Southern Wake, Scott Northern Wake, Perry Health Sciences and RTP. Hours vary by campus, so check the bookstore website for each individual campus.

The Eagle Advantage program allows students in degree programs to pay a flat fee per credit hour to rent their required textbooks, lab manuals, access codes and digital textbook versions instead of purchasing each one separately, creating an overall savings on the cost of books. This program also makes it more convenient for the student because all required course materials will be conveniently prepared before the first day of class.

Students who plan to purchase course kits or any of the recommended textbooks that are not included in the Eagle Advantage program or who decide to opt out of the Eagle Advantage program but still need to purchase books should bring course schedules to the bookstore, as they contain important course information needed to locate accurate materials. Students may also purchase books 24/7 online.

Payment methods

• Student financial aid
• Credit card: Master Card/Visa/Discover/American Express
• Cash

Cash for books
The bookstores buy back used books every day that were purchased outside of the Eagle Advantage program. However, the best time to sell back used books is when final exams begin. Bookstores will pay up to 50% of the book’s selling price if professors have assigned it again for the next term and if the bookstore is not overstocked. If the book does not meet these criteria, prices are determined by the current national demand. Study guides and workbooks must be "like new," without any writing on any of the pages. All books must be in good condition. Some books have little or no monetary value. One-time use, out-of-print books and old editions not in national demand will not be purchased. For students’ protection, a current student ID is required for all buy back transactions.

Refund policies

• Eagle Advantage program
  • A student must opt out of the program within the opt-out window set by the college.
  • If a student has not yet paid his or her tuition at the time of opting out of the program, the per credit hour charge will be removed.
  • If a student has already paid his or her tuition prior to opting out of the program, a refund will be issued by the college at the same time financial aid refunds are issued.
• Textbooks
  • A full refund will be issued in your original form of payment if textbooks are returned with an original receipt during the first week of classes.
  • With a proof of a schedule change and an original receipt, a full refund will be issued in your original form of payment during the first 30 days of classes.
  • No refunds on unwrapped, loose-leaf books or activated e-books.
  • Textbooks must be returned in their original condition.
  • No refunds or exchanges without an original receipt.
• General reading, software, audio, video and small electronics
  • A full refund will be issued in your original form of payment if merchandise is returned with an original receipt within 14 days of purchase.
  • Opened software, audio books, DVDs, CDs, music and small electronics may not be returned. Instead, each can be exchanged for the same item, but only if defective.
  • Merchandise must be returned in its original condition.
  • No refunds or exchanges without an original receipt.
• Laptops
  • An exchange for the same item will be granted within 14 days of the item pickup if the product is found to have a manufacturer’s defect. All original components, including the box, must be present for the exchange.
  • Merchandise damaged by the customer does not qualify as defective merchandise.
• Other merchandise
  • A full refund will be issued in your original form of payment with an original receipt.
  • Without a receipt, a store credit will be issued at the current selling price.
  • Cash back on merchandise credits or gift cards will not exceed $1.
  • No refunds on gift cards, prepaid cards, phone cards, newspapers or magazines.
  • Merchandise must be returned in its original condition.

Employees and volunteers
A college ID card will be provided to each employee and volunteer. The college ID card or another name badge must be worn or carried by the employee or volunteer at all times while on any Wake Tech campus or when conducting official Wake Tech business off campus.

Students

• All Wake Tech students in degree programs must have an official, college-issued ID badge
• Veteran student ID badges are available

A Wake Tech-issued ID badge is required for using the following campus services:

• Tutoring and Learning Center
• Campus libraries
• Book purchases with financial aid
• eLearning Testing Center
• Wake Tech bus service
• Student lounge/center
• Supplemental testing
• Wake Tech equipment and resources

ID badges can be obtained from one of the offices listed below only after the following steps have been taken:

1. Complete registration
2. Pay tuition
3. Present another form of photo identification (driver's license, passport, military ID, etc.)

College ID office hours of operation

Southern Wake Campus (Building A, Room 102)
Monday, Tuesday and Friday: 9 a.m. - 5 p.m.
Wednesday and Thursday: 7 a.m. - 3 p.m.

Scott Northern Wake Campus (Building D, Room 103)
Monday and Tuesday: 8 a.m. - 4 p.m.
Wednesday: 7 a.m. - 3 p.m.
Thursday and Friday: 8 a.m. - 4 p.m.

Perry Health Sciences Campus (Building A, Room 145)
Wednesday: 7 a.m. - 3 p.m.

RTP Campus (Building 1, Room 107)
Monday - Friday: 8 a.m. - 5 p.m.

Western Wake Campus (Room 254) *
Tuesday - Friday: 10 a.m. - 1 p.m.

*Photo ID services at Western Wake Campus will be closed during student breaks and holidays.

Public Safety Education Campus (Room 1911)
Monday - Thursday: 8 a.m. - 4:30 p.m.

To request an officer for an after-hours ID (5 - 7 p.m., Monday - Friday) on Scott Northern Wake Campus, Southern Wake Campus or Perry Health Sciences Campus, call the non-emergency dispatch at 919-866-5943.

Contact:
Kenneth Brown
ID Coordinator
Wake Tech Campus Police
[email protected]
919-866-5493

New students will be given their student ID numbers and Key Accounts after their enrollment application or class registration has been processed. (Details on setting up a Key Account)

The Wake Tech email account is to be used for all email correspondence with college staff. (See the Student Email Policy.) If inactive for 18 consecutive months, a student's Wake Tech email account will be deactivated by the college.

REF #C2001a

Wake Tech employs professional academic advisors and faculty advisors to teach students the importance of developing and implementing their educational and career plans to reach their goals.

As a result of Academic Advising, students will be able to do the following:

• Develop an educational plan that aligns with career goals
• Use the resources and services on campus to achieve their educational and career goals
• Demonstrate decision-making skills and ownership for their educational plans and achievements
• Select courses each semester to follow their educational plan

Advisors will do the following:

• Provide professional, courteous and timely student service
• Maintain confidentiality
• Explain college programs, policies and procedures
• Educate students about available resources and services and make appropriate referrals
• Encourage students to utilize Career Services to define and develop career interests and individualized goals
• Empower students to gain decision-making skills and ownership for their educational plans and achievements
• Guide students in their program-planning activities consistent with their career and educational goals
• Teach students skills to monitor their academic progress and seek assistance as needed

Upon being admitted to the college, students will be assigned to a career ladder care team, which consists of advisors, a success coach, faculty members and other support staff. Students who are in career fields and majors that transfer to a university will work with an academic advisor from their first semester until graduation.

Students who are in applied sciences degree, diploma and certificate programs will work with an academic advisor their first semester and then will be transitioned to a faculty advisor for the remainder of their academic pathway.

In addition, these resources and services are available to support students in setting and attaining academic and career goals:

• Academic Success Counseling: Advisors help students address academic difficulties, such as low grades, poor study habits and test anxiety. They also assist students with general problem-solving and with the challenges of balancing college, work and family. Advisors also refer students to other academic support services on campus as appropriate.
• Workshops: Workshops are offered on stress management, test anxiety, time management, improving academic success, practical college survival strategies and many other topics.

The Care Center is committed to the holistic development of students, working collaboratively to provide resources to enhance the student experience. The center provides students with programs and retention services to address nonacademic barriers to completion.

• Student Success Coaches
  The Student Success Coaches work collaboratively with students to develop academic and personal goals that will assist in the successful navigation and completion at Wake Tech.
   
• Emergency aid
  Emergency Assistance provides support to hard-working students facing unforeseen financial hardships or financial emergencies so they have the resources they need to stay in school.
   
• Wellness Services
  Wellness Services provides counseling and referral services to empower students to resolve problems and reach personal and academic goals. Students can discuss and process attitudes, feelings and concerns that may interfere with their education. Various ways to communicate with counselors are available to fit the needs of students.
   
• The Nest
  The Nest food pantries on Wake Tech campuses help students and their families combat food insecurity. The free pantries allow students to shop monthly and take part in special dining initiatives and food education.
   
• Technology assistance
  With a growing number of classes meeting virtually at least some of the time, if not entirely online, every Wake Tech student needs a computer more than ever. The Care Center can provide new laptops to qualified students who don't have one so they can attend classes virtually, complete their assignments and access college services online.
   
• Transportation assistance
  Don’t have access to a reliable vehicle to get to and from campus and classes? The Care Center can show you how to obtain a free bus pass or get in touch with other students to form a carpool. And if you have a car but just don't have money for gas this week, the center may be able to help with that, too.
   
• Fostering Bright Futures
  The Fostering Bright Futures program is a public-private partnership that provides a comprehensive support structure to assist students making the transition from the foster care system to independent young adulthood.
   
• Pathways Success Scholars
  Wake Tech is one of several community colleges participating in the Minority Male Success Initiate. The Pathways Success Scholars program targets minority male high school students taking classes at Wake Tech through the Career & College Promise dual-enrollment program. Participants can expect to engage in on-campus personal and group success coaching, leadership development and other programming that promotes academic development and personal success.

Wake Tech provides workplace learning opportunities for approved students enrolled in select programs. Work-Based Learning is an educational program that combines classroom instruction with paid, supervised work experiences directly related to a student's curriculum. Students in some curricula may also find unpaid work experiences that are directly related to their program of study.

The college does not guarantee employment to any student or employees to any employer. The college reserves the right to add, remove or alter the Work-Based Learning component in any curriculum as needed.

Wake Tech’s Career Services Office helps students, prospective students and alumni assess their career possibilities, determine a program of study, set professional goals and attain employment aligned with their career goals.

Students and prospective students are provided resources and services to establish career pathways and attain work experiences to support the continuum of career exploration, planning and employment opportunities. This support is offered through guided coaching sessions, open lab sessions, workshops and events.

The office also manages the official job posting board for students and alumni, which is operated by Handshake. Experiential learning opportunities for students are offered through employer and military recruiting on campus, career fairs, speaker programs and employer site visits. Wake Tech alumni are eligible for services throughout their career.

All services are available by appointment in person or virtually. Resources can be accessed online through Career Services website. Wake Tech does not guarantee employment to any student or employees to any employer. Services are offered at no charge.

Wake Tech operates six libraries, as well as providing access to resources 24/7 online.

Southern Wake Campus
9101 Fayetteville Road
Raleigh, NC 27603
919-866-5723

Scott Northern Wake Campus
6600 Louisburg Road
Raleigh, NC 27616
919-866-7135

RTP Campus
10908 Chapel Hill Road
Morrisville, NC 27560
919-866-5762

Perry Health Sciences Campus
2901 Holston Lane
Raleigh, NC 27610
919-866-5764

Western Wake Campus
Millpond Village, Suite 200
3434 Kildaire Farm Road
Cary, NC 27518
919-866-5721

Public Safety Education Campus
321 Chapanoke Road
Raleigh, NC 27603
919-866-5465

Each library offers the following services and resources:

• Access to print electronic, audiovisual resources and research databases
• Information and digital literacy instruction (in-person and virtual)
• Research assistance (in-person and virtual)
• Device loans (laptop, hotspot, tablet)
• Research guides and instructional tutorials
• Inter-library loan services

Library services are free, and any Wake Tech student or employee may use any of the library services or resources at their convenience. All users must have a valid Wake Tech ID in order to establish a library account.

All Wake Tech students have access to the free tutorial services offered by the college's Tutoring and Learning Centers (TLC).

The purpose of the center is to provide free tutoring aimed at supporting student learning and improving student success. TLC services include math, science, foreign languages, computer, presentation, study skills and writing support. Professionally prepared tutors and some Wake Tech faculty assist through one-on-one tutoring, a collection of audio/video and other media tutorials and course-related printed materials. Workshops and small group activities tailored specifically for Wake Tech classes are also available.

TLC services are available on all campus locations, including online. Hours may vary within each skills center, so call ahead to check availability. All TLC users must present a valid Wake Tech ID to be tutored.

Southern Wake Campus
Building J
9101 Fayetteville Road
Raleigh, NC 27603
919-866-6880

Scott Northern Wake Campus
Building F, Room 448
6600 Louisburg Road
Raleigh, NC 27616 
919-866-6880

RTP Campus
Building 1, Room 209
10908 Chapel Hill Road
Morrisville, NC 27560
919-335-1251

Wake Tech East
Building C, Room 273A
5401 Rolesville Road
Wendell, NC 27591
919-866-5000

Perry Health Sciences Campus
Building E
2901 Holston Lane
Raleigh, NC 27610
919-747-0233

Public Safety Education Campus
Room 1611
321 Chapanoke Road
Raleigh, NC 27603
919-866-6100

Western Wake Campus
Learning Resource Center, 200E
3434 Kildaire Farm Road
Cary, NC 27518
919-335-1028

Beltline Education Center
Room 2223B
3200 Bush St.
Raleigh, NC 27609
919-866-5421

The mission of Disability Support Services (DSS) is to adapt the college's general services to the specialized, individual needs of otherwise qualified students with disabilities for the purpose of providing equal access to all programs, facilities and activities.

Students requesting disability accommodations from the college must self-identify to Disability Support Services. Students are required to submit current documentation of their disability to DSS to determine eligibility prior to the implementation of services. Students requesting accommodations from the college must have a disability as defined by Section 504 of the Rehabilitation Act of 1973 and the Americans with Disabilities Act (ADA). Self-identification and providing documentation can be initiated at any time; however, the student must allow reasonable time for accommodations to be implemented.

Consistent with the ADA and Section 504 of the Rehabilitation Act of 1973, Wake Tech is committed to equality of educational opportunity and ensures that no qualified person shall, by reason of a disability, be denied access to, participation in or the benefits of any program or activity operated by the college. Each qualified person with a disability shall receive necessary reasonable accommodations to ensure equal access to educational opportunities, programs and activities in the most integrated setting appropriate.

To obtain additional information or to read documentation guidelines and/or DSS policies and procedures, visit the DSS website or call DSS at 919-866-5670 or by Sorensen Video Phone at 919-324-3833.

Wake Technical Community College offers two options for online learning: online courses and hybrid/blended courses. These options allow scheduling flexibility not possible in traditional, seated classes. Each course is taught by a qualified instructor who develops the course to achieve learning outcomes comparable to those in a seated class. The instructor provides a syllabus and course guidelines and serves as the facilitator of the course. Costs, credit hours earned and support services provided are the same as for seated courses.

Library resources
Students enrolled in online courses have access to all Wake Tech libraries. The library website is available to all students and provides information on electronic and print databases, inter-library loans, loan periods and hours of operation. The website also has links that provide access to other libraries, resources, search engines and services such as NC LIVE.

Students can access electronic books and databases 24 hours a day, seven days a week via their Key Account login. All books available in online formats, as well as all print books, are available to online students either by delivery to their homes through Wake Tech's courier service or by visiting any one of six library locations. Students can obtain support in accessing and using library and learning/information resources by asking a librarian for help at any of the six library locations (walk-in), making an online reference appointment with a librarian or chatting live online with a librarian 24 hours a day, seven days a week.

Tutoring
Students enrolled in online courses have access to Wake Tech's Tutoring and Learning Center (TLC) services, including online one-on-one tutorial sessions and workshops. Appointments can be made for both in-person and online tutoring during TLC operation hours, as well as the online tutorial service available 24 hours a day, seven days a week.

Student support services
Financial aid, advising, counseling, testing, cashier/business, information desk, veteran services, bookstore, food services, disability support, wellness counseling and career counseling are available to all online students through the Student Support page on the college's website.

Testing services
The eLearning Testing Center (eLTC) acts as the liaison between students and their instructors teaching online Curriculum courses (for-credit) to administer exams in a proctored setting. Students must present a valid Wake Tech ID badge; a driver's license or a passport can be accepted as proof of ID only for the first exam.

The eLTC proctors both paper and technology-assisted exams and collaborates with Disability Support Services to provide testing for students who are eligible for extended time. All eLTC facilities are equipped with student workstations that are outfitted with equipment to support technology-assisted exams using Blackboard, including authorized internet access and Microsoft Office Suite installations. The eLTC also provides assistance to students and faculty using the college's remote proctoring software. The eLTC has four campus locations: Perry Health Sciences, Scott Northern Wake, Southern Wake and Western Wake.

Open Computer Labs
The Open Computer Labs provide high-speed internet and state-of-the-art computers to all students. They are located on the Southern Wake, Perry Health Sciences, Scott Northern Wake and Western Wake campuses.