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Get a comprehensive overview of the hospitality industry, facets of service and latest trends. Emphasis is on the latest technology tools used in the industry as well as operations and the philosophy of service. Find out about the many career opportunities, such as hotels, restaurants, meetings, events and more. You will be prepared for the challenges faced by professionals in hospitality management and gain a global perspective on industry issues.
The certification program is offered in a traditional in-person version (168 classroom hours over 10 to 12 weeks) as well as an online version (135 hours). Industry experience is not required.
The classroom course includes field trips, where students learn how hotels and restaurants actually operate; guest speakers who share insights about career opportunities and the latest industry trends; and job leads, if available. A career fair may also be arranged.
The following certifications are available:
- Front Desk Representative: Training created by the American Hotel & Lodging Educational Institute
- Opera Property Management System: Front office software used in most major hotels
- ServSafe: Food safety training that provides essential knowledge and skills
- Host U: Knowledge of liquor, beer, wine and non-alcoholic beverages
- TIPS (Training for Intervention ProcedureS): Training for those who sell, serve and consume alcohol, designed to prevent intoxication, drunken driving and underage drinking
- CVENT: Certification on the CVENT Supplier Network helps students better understand technologies used in the hospitality industry and provides practical knowledge that can be used with prospective employers
- Wake Tech Community College Certification of Completion
NOTE: Students must meet the specific requirements of each program to earn certification.
In addition to these available certifications, students also will receive training in "soft skills" like customer service, conflict management and public speaking. They also will learn job search skills, including completing a job application, writing a resume and interviewing.
Students also have the option to learn the Delphi system, the world's leading sales and catering system. Wake Tech provides access to the system, and interested students pay Delphi directly.
The online course is great for someone who may be working and cannot fit a traditional class into his or her schedule, students looking for career change or people who prefer online learning. It's also good for employees already in the hospitality industry who want to move up the career ladder by obtaining industry-recognized credentials.
Students work in the My Hospitality Lab along with e-textbooks and the Moodle portal to successfully complete the program. They will be responsible to do their own field trips and projects. Leads for jobs will be given via email, and a career fair may be arranged.
More than 70% of students have successfully obtained careers upon completion of the certification program.
Hospitality, Hotel and Restaurant Certification Courses
Hospitality Hotel & Restaurant Certifications
Course ID: HOS-4040A3 | Details
Learn the business of the hospitality industry! This comprehensive course will examine hotel and restaurant operations from "front of the house" to "back of the house," with the guest experience in mind. You'll build knowledge and essential skills in the latest practices and technologies used in the industry, and you'll prepare for the variety of challenges faced by hospitality management professionals. You'll gain a global perspective on present and future needs and trends in hospitality services. This course will help students with long term hospitality career success and industry leadership.
No active courses available at this time.
To be notified when this course becomes available, please use Wake Tech's Notify Me service.
Hospitality ( Hotel & Restaurant Certification) -Work Based Learning
Course ID: WBL-3100C3 | Details
This course provides a work-based learning experience with a college-approved employer in an area related to the student's program of study thus enhancing student success rate in obtaining certifications ( Front Desk Agent , ServSafe, TIPS, Opera through American Hotel & Lodging Educational Institute) . Emphasis is placed on integrating classroom learning with related work experience. Upon completion, students should be able to evaluate career selection, demonstrate employability skills, and satisfactorily perform work-related competencies.
No active courses available at this time.
To be notified when this course becomes available, please use Wake Tech's Notify Me service.
ServSafe
Course ID: SEF-3001Q3 | Details
Learn the principles of safety and sanitation in the food service industry. In North Carolina, a restaurant or food service establishment can receive a two-point deduction on its health inspection grade. NC regulations now require all establishments to have a manager on duty who is ServSafe®- certified! Employees must score 75% or higher on the ServSafe® Manager exam and fulfill NC Food Code requirements for certification.
No active courses available at this time.
To be notified when this course becomes available, please use Wake Tech's Notify Me service.
Biligual ServSafe (Spanish/English)
Course ID: SEF-3001V3 | Details
Aprende los principios de seguridad y sanidad en la industria del servicio de alimentos. El objetivo de este curso es capacitar a los profesionales en esta rama enfocándonos en los conceptos básicos de ServSafe® que cumple con el requisito de NC persona a cargo (PIC) para los establecimientos de alimentos. El incumplimiento de este requisito resultará en la pérdida de dos puntos en la calificación de inspección del establecimiento. Los estudiantes son responsables de proveer su propio libro Servsafe Manager Séptima Edición en Español y el Examen ServSafe (Scantron) que están disponibles en la librería del campus principal (Southern Campus) de Wake Tech. El número de teléfono de la librería es 919-772-4204 o en línea en Servsafe.com.
No active courses available at this time.
To be notified when this course becomes available, please use Wake Tech's Notify Me service.
Barista & Cafe Training
Course ID: CUL-4010A3 | Details
From the rookie home brewer to the seasoned coffee shop veteran, and everyone in-between will experience the world of Coffee in this class. This course will provide insight and hands-on training to enhance your knowledge and bring fun to the coffee experience. Topics covered include: preparation methods, recognizing aroma, coffee bean information, the importance of the roasting process, as well as knowing how to manually pull espresso shots. You’ll also discover how to plan a menu, ensure product quality, price products, market a coffee shop, and effectively serve customers.
No active courses available at this time.
To be notified when this course becomes available, please use Wake Tech's Notify Me service.
Certified Fundamental Beginners Baking and Pastry Arts
Course ID: CUL-3340A3 | Details
Start your career in the Baking industry with this fundamental baking and pastry arts course. Learn the science, techniques, and trends of baking. Discover the basic principles on how to prepare quick breads, cakes, cookies, custards, pastries, and cake decorating. This "hands-on" course includes a comprehensive overview of entry level career opportunities. Emphasis is placed on safe food/equipment handling, nutrition, recipe conversion, measurements, terminology, flavorings and related topics. Students will obtain a Certified Fundamentals Pastry Cook through American Culinary Federation upon successful completion of course along with ServSafe Certification.
No active courses available at this time.
To be notified when this course becomes available, please use Wake Tech's Notify Me service.
Beginning Artisan Bread Baking
Course ID: CUL-3075C3 | Details
Would you like to have a career in the food service industry – making bread? This hands-on course will help you get there! You'll learn how to turn flour, water, salt, and yeast into dough that bakes properly and results in a perfect crust and crumb. You'll learn processes and methods, from pre-fermentation to mixing and shaping dough into the perfect loaf, and build the fundamental skills to hand craft bread for an artisan bakery, café, or high-volume restaurant. The course also covers baking terminology, safe food handling (ServSafe), proper equipment use, and attitude development for work in a kitchen environment. You'll be ready to work on day one!
No active courses available at this time.
To be notified when this course becomes available, please use Wake Tech's Notify Me service.
Industry-recognized credential: American Hotel & Lodging Educational Institute, National Restaurant Association, TIPS Certification
Complete course(s) in: Three months or less
Financial assistance available
Don't have enough money to pay for a course? Right now, Wake Tech's Propel program offers scholarships that cover the cost of registration and fees.
NOTE: The Propel Scholarship Application is currently closed and will reopen on November 1.
Paid internships through Work-Based Learning also are available for students in the program. Call 919-866-6158 to learn more.
For more information, contact Sameer Pawa at [email protected] or 919-866-6158.
Frequently asked questions
The hospitality industry is open 24 hours and has various shifts that include full-time and part-time positions.
Upon completion, students are qualified for the positions of front office associates, sales assistants, food and beverage servers, banquet staff, concierge and housekeeping.
Benefits are at the discretion of each employer.
The certifications are nationally and industry recognized.
Anyone who enjoys working with people.
