Hospitality Certification

Get a comprehensive overview of the hospitality industry, facets of service and latest trends. Emphasis is on the latest technology tools used in the industry as well as operations and the philosophy of service. Find out about the many career opportunities, such as hotels, restaurants, meetings, events and more. You will be prepared for the challenges faced by professionals in hospitality management and gain a global perspective on industry issues.

The certification program is offered in a traditional in-person version (168 classroom hours over 10 to 12 weeks) as well as an online version (135 hours). Industry experience is not required.

The classroom course includes field trips, where students learn how hotels and restaurants actually operate; guest speakers, who  share insights about career opportunities and the latest industry trends; and job leads, if available. A career fair may also be arranged.

In addition to the available certifications noted below, students also will receive training in "soft skills," such as customer service, conflict management and public speaking, as well as job search skills, including completing a job application, writing a resume and interviewing.

Students also have the option to learn the Delphi system, the world's leading sales and catering system. Wake Tech provides access to the system, and interested students pay Delphi directly.

The online course is great for someone who may be working and cannot fit a traditional class into his or her schedule, students looking for career change or people who prefer online learning. It's also good for employees already in the hospitality industry who want to move up the career ladder by obtaining industry-recognized credentials.

Students work in the My Hospitality Lab along with e-textbooks and the Moodle portal to successfully complete the program. They will be responsible to do their own field trips and projects. Leads for jobs will be given via email, and a career fair may be arranged.

More than 70% of students have successfully obtained careers upon completion of the certification program.

For more information, contact Sameer Pawa at [email protected] or 919-866-6158.

Industry-recognized credential: American Hotel & Lodging Educational Institute, National Restaurant Association, TIPS Certification

Complete course(s) in: Three months or less

Industry Recognized Credential

Available certifications

  • Front Desk Representative: Training created by the American Hotel & Lodging Educational Institute
  • Opera Property Management System: Front office software used in most major hotels
  • ServSafe: Food safety training that provides essential knowledge and skills
  • Host U: Knowledge of liquor, beer, wine and non-alcoholic beverages
  • TIPS (Training for Intervention ProcedureS): Training for those who sell, serve and consume alcohol, designed to prevent intoxication, drunken driving and underage drinking
  • CVENT: Certification on the CVENT Supplier Network helps students better understand technologies used in the hospitality industry and provides practical knowledge that can be used with prospective employers
  • Wake Tech Community College Certification of Completion

NOTE: Students must meet the specific requirements of each program to earn certification.

Financial assistance available

Don't have enough money to pay for a course? Right now, Wake Tech's Propel program offers scholarships that cover the cost of registration, fees, books, course-specific supplies and credentialing exams.

Paid internships through Work-based Learning also are available for students in the program. Call 919-866-6158 to learn more.

Frequently asked questions

Are there any prerequisites to take this program?

A high school equivalency is recommended, but ninth- and 10th-grade reading levels and math competency are accepted.

I have children. Will I be able to handle the schedule in this industry?

The hospitality industry is open 24 hours and has various shifts that include full-time and part-time positions.

What kind of position can I get when I finish the program?

Upon completion, students are qualified for the positions of front office associates, sales assistants, food and beverage servers, banquet staff, concierge and housekeeping.

Does the hospitality industry offer benefits?

Benefits are at the discretion of each employer.

What if I move to another state after completion?

The certifications are nationally and industry recognized.

Who typically takes this program?

Anyone who enjoys working with people.

Course details and registration information

Hospitality ( Hotel & Restaurant Certification) -Work Based Learning
Available Classes
Not currently offered.
Description Course Outline Requirements Intended Audience More Details
Intended Audience
Students enrolled in the Hospitality (Hotel & Restaurant ) certification program.
This course provides a work-based learning experience with a college-approved employer in an area related to the student's program of study thus enhancing student success rate in obtaining certifications ( Front Desk Agent , ServSafe, TIPS, Opera through American Hotel & Lodging Educational Institute) . Emphasis is placed on integrating classroom learning with related work experience. Upon completion, students should be able to evaluate career selection, demonstrate employability skills, and satisfactorily perform work-related competencies.
Course Objectives
  1. • Able to understand the functionalities of various departments within the hotel/restaurant.
    • Learn the Software Functions of the Property and use it as instructed by the supervisor.
    • Review the superior performance standards set forth by the Hospitality company student is training under.
    • Understand the importance of Guest Services, customer service, and professionalism, Safety and Security of the guests and co-workers.
    • Identify ways to add value to customer relationships
Outline of Instruction
  1. • Week 1: Orientation ( Learning about the Host Site, Safety Procedures, meeting with Department Managers, getting familiar with Property Management System )
    • Week 2:Training in Hotel /Restaurant Operations based on the Agreement between the employer/student.
    • Week 3: Training in Hotel /Restaurant Operations based on the Agreement between the employer/student.
    • Week 4: Training in Hotel /Restaurant Operations based on the Agreement between the employer/student.
    • Week 5: Training in Hotel /Restaurant Operations based on the Agreement between the employer/student.
    • Week 6: Training in Hotel /Restaurant Operations based on the Agreement between the employer/student.
    • Week 7: Training in Hotel /Restaurant Operations based on the Agreement between the employer/student.
    • Week 8: Training in Hotel /Restaurant Operations based on the Agreement between the employer/student. & End of the class Orientation.
Contact Hours
Industry Standard, State, or National Certification
CE to CU Articulation
Students must be in The Hospitality ( Hotel & Restaurant) Certification course & dually enrolled in the Work Based Learning Program.
Text and Supplies Needed
Clinical Site/Special Facilities
Requirements for Successful Completion of this Course
  1. Attendance 90% or above
  2. Participation
  3. 3. Students have to be dually enrolled in the Hospitality program and Work Based Learning. Students are required to successfully achieve their measurable learning objectives as agreed by the employer & student.
Accreditation/Special Approval Requirements
Intended Audience
Students enrolled in the Hospitality (Hotel & Restaurant ) certification program.
Specific Industry or Business Support Needs
Front Desk Associate, Guest Services, Reservation Agent, Host, Restaurant Server, Banquet Set-up.
Wake County Need for Industry Positions
Employment in lodging and food and beverage related workers is projected to grow 12 percent from 2012 to 2022, about as fast as the average for all occupations. Job opportunities in most dining establishments will be excellent, because many workers leave the occupation each year, resulting in numerous job openings.
Industry or Job Titles Related to training Outcomes for Employment
  • Front Desk Agents
  • Reservation Agents
  • Hosts
  • Restaurant Servers
  • Banquet Set-Up
Related Courses
Course Contact Information
Sameer Pawa