Embark on a rewarding career in hospitality! Wake Tech's Hospitality Certification courses focus on enhancing guest experiences for both business and leisure travelers, alongside understanding hotel profitability and operations.
The following certifications are available:
- Front desk representative: Training created by the American Hotel & Lodging Educational Institute
- ServSafe®: A training and certification program developed by the National Restaurant Association, the program is designed to teach food handlers and restaurant workers about food safety best practices.
- TIPS (Training for Intervention Procedures): Training for those who sell, serve and consume alcohol that is designed to prevent intoxication, drunken driving and underage drinking.
Highlights of the training include the following:
- A comprehensive curriculum that covers hospitality fundamentals, real-world operations, marketing and sales
- Preparation for roles in hospitality management, entrepreneurship and more
- Engagement with various sectors, including food and beverage, travel and tourism, real estate, financial services and technology
The certification courses offer a dynamic hybrid learning experience, blending in-person classes with online participation via Microsoft Teams. Utilizing the latest technology, students are empowered to engage actively in their education, moving beyond traditional reading to explore the hospitality industry through critical thinking.
Here are some of the key features of the courses:
- Interactive learning: Through simulations, videos and collaborative writing activities, students encounter real-world scenarios that enhance their understanding of core concepts.
- Hands-on experience: Students gain practical skills using a live Property Management System, learning the ins and outs of reservation processing.
- Comprehensive resources: The My Hospitality Lab, e-textbooks and a dedicated learning management portal provide a robust framework for completing the program.
- Career connections: Wake Tech prioritizes job placement by connecting students with top local hospitality companies. Students have opportunities to meet HR directors and managers directly in class, and the college provides job leads via email and hosts career fairs.
With more than 70% of students successfully securing careers after completing the certification program, Wake Tech is dedicated to fostering their professional growth and success in the hospitality field.
For more information, contact Sameer Pawa at [email protected] or 919-866-6158.
Industry-recognized credential: American Hotel & Lodging Educational Institute, National Restaurant Association, TIPS Certification
Complete course(s) in: Three months or less
Frequently asked questions
The hospitality industry is open 24 hours and has various shifts that include full-time and part-time positions.
Upon completion, students are qualified for the positions of front office associates, sales assistants, food and beverage servers, banquet staff, concierge and housekeeping.
Benefits are at the discretion of each employer.
The certifications are nationally and industry recognized.
Anyone who enjoys working with people.
Financial assistance available
Don't have enough money to pay for a course? Right now, Wake Tech's Propel program offers scholarships that cover the cost of registration and fees.
NOTE: The Propel Scholarship Application is currently closed and will reopen on July 1.
Paid internships through Work-Based Learning also are available for students in the program. Call 919-866-6158 to learn more.
Hospitality, Hotel & Restaurant Certification Courses
Hospitality Hotel & Restaurant Certifications
Course ID: HOS-4040A3 | Overview
Learn the business of the hospitality industry! This comprehensive course will examine hotel and restaurant operations from "front of the house" to "back of the house," with the guest experience in mind. You'll build knowledge and essential skills in the latest practices and technologies used in the industry, and you'll prepare for the variety of challenges faced by hospitality management professionals. You'll gain a global perspective on present and future needs and trends in hospitality services. This course will help students with long term hospitality career success and industry leadership.
| Details | Section | Date(s) | Location | Price | Seats | 311374 | 07/14/25 - 09/16/25 | Public Safety Education Campus | 442.00 | 12 | Register |
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If you would like to be notified when additional sections become available, please use Wake Tech's Notify Me service.
ServSafe
Course ID: SEF-3001Q3 | Overview
Learn the principles of safety and sanitation in the food service industry. In North Carolina, a restaurant or food service establishment can receive a two-point deduction on its health inspection grade. NC regulations now require all establishments to have a manager on duty who is ServSafe®- certified! Employees must score 75% or higher on the ServSafe® Manager exam and fulfill NC Food Code requirements for certification.
No active courses available at this time.
To be notified when this course becomes available, please use
Wake Tech's Notify Me service.
Bilingual ServSafe (Spanish/English)
Course ID: SEF-3001V3 | Overview
Aprende los principios de seguridad y sanidad en la industria del servicio de alimentos. El objetivo de este curso es capacitar a los profesionales en esta rama enfocándonos en los conceptos básicos de ServSafe® que cumple con el requisito de NC persona a cargo (PIC) para los establecimientos de alimentos. El incumplimiento de este requisito resultará en la pérdida de dos puntos en la calificación de inspección del establecimiento. Los estudiantes son responsables de proveer su propio libro Servsafe Manager Séptima Edición en Español y el Examen ServSafe (Scantron) que están disponibles en la librería del campus principal (Southern Campus) de Wake Tech. El número de teléfono de la librería es 919-772-4204 o en línea en ServSafe.com.
| Details | Section | Date(s) | Location | Price | Seats | 311373 | 05/05/25 - 05/19/25 | Public Safety Education Campus | 150.00 | 2 | Register |
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If you would like to be notified when additional sections become available, please use Wake Tech's Notify Me service.
Hospitality ( Hotel & Restaurant Certification) -Work Based Learning
Course ID: WBL-3100C3 | Overview
This course provides a work-based learning experience with a college-approved employer in an area related to the student's program of study thus enhancing student success rate in obtaining certifications ( Front Desk Agent , ServSafe, TIPS, Opera through American Hotel & Lodging Educational Institute) . Emphasis is placed on integrating classroom learning with related work experience. Upon completion, students should be able to evaluate career selection, demonstrate employability skills, and satisfactorily perform work-related competencies.
No active courses available at this time.
To be notified when this course becomes available, please use
Wake Tech's Notify Me service.
Path to Becoming a Travel Advisor
Course ID: HOS-3070A3 | Overview
Do you love to travel? Would you like to become a part of the multi-billion-dollar travel industry? This course will guide you, step by step, to becoming a travel advisor, a career that requires expertise, interpersonal skills, and dedication. You'll learn about the industry, the travel advisor's role, and the information and resources you need for success in this lucrative field.
No active courses available at this time.
To be notified when this course becomes available, please use
Wake Tech's Notify Me service.
Beginning Artisan Bread Baking
Course ID: CUL-3075C3 | Overview
Would you like to have a career in the food service industry – making bread? This hands-on course will help you get there! You'll learn how to turn flour, water, salt, and yeast into dough that bakes properly and results in a perfect crust and crumb. You'll learn processes and methods, from pre-fermentation to mixing and shaping dough into the perfect loaf, and build the fundamental skills to hand craft bread for an artisan bakery, café, or high-volume restaurant. The course also covers baking terminology, safe food handling (ServSafe), proper equipment use, and attitude development for work in a kitchen environment. You'll be ready to work on day one!
No active courses available at this time.
To be notified when this course becomes available, please use
Wake Tech's Notify Me service.
Barista & Cafe Training
Course ID: CUL-4010A3 | Overview
From the rookie home brewer to the seasoned coffee shop veteran, and everyone in-between will experience the world of Coffee in this class. This course will provide insight and hands-on training to enhance your knowledge and bring fun to the coffee experience. Topics covered include: preparation methods, recognizing aroma, coffee bean information, the importance of the roasting process, as well as knowing how to manually pull espresso shots. You’ll also discover how to plan a menu, ensure product quality, price products, market a coffee shop, and effectively serve customers.
| Details | Section | Date(s) | Location | Price | Seats | 310781 | 05/02/25 - 06/27/25 | Public Safety Education Campus | 149.00 | 0 |
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If you would like to be notified when additional sections become available, please use Wake Tech's Notify Me service.
Certified Fundamental Beginners Baking and Pastry Arts
Course ID: CUL-3340A3 | Overview
Start your career in the Baking industry with this fundamental baking and pastry arts course. Learn the science, techniques, and trends of baking. Discover the basic principles on how to prepare quick breads, cakes, cookies, custards, pastries, and cake decorating. This "hands-on" course includes a comprehensive overview of entry level career opportunities. Emphasis is placed on safe food/equipment handling, nutrition, recipe conversion, measurements, terminology, flavorings and related topics. Students will obtain a Certified Fundamentals Pastry Cook through American Culinary Federation upon successful completion of course along with ServSafe Certification.
No active courses available at this time.
To be notified when this course becomes available, please use
Wake Tech's Notify Me service.
Special Events Planning and Production Certificate
Course ID: HOS-3060A3 | Overview
This Hybrid course is designed for individuals seeking to master the art and science of event planning. Whether you aspire to organize corporate meetings, weddings, festivals, or social gatherings, this comprehensive program will equip you with the tools and strategies to create unforgettable events. Students will explore key topics such as event concept development, budgeting, venue selection, vendor coordination, marketing, and contingency planning. Emphasis will also be placed on client communication, time management, and adapting to industry trends. Through hands-on projects, case studies, and guest lectures from seasoned professionals, participants will gain practical insights into executing events of any scale with creativity and precision. By the end of the course, students will have the confidence and expertise to plan and manage events that leave a lasting impression on their audiences. This course is perfect for aspiring event planners, business owners, or anyone passionate about crafting extraordinary experiences.
No active courses available at this time.
To be notified when this course becomes available, please use
Wake Tech's Notify Me service.
