Hospitality Certification Program

Get a comprehensive overview of the hospitality industry, facets of service, and latest trends. Emphasis is on the latest technology tools used in the industry as well as operations and the philosophy of service. Find out about the many career opportunities, such as hotels, restaurants, meetings, events, and more. You'll be prepared for the challenges faced by professionals in hospitality management and gain a global perspective on industry issues.

Industry-recognized credential: American Hotel & Lodging Educational Institute, National Restaurant Association, TIPS Certification

**Work-based Learning (paid internships) available for students during this program! Contact us at 919-866-6158 to learn more.**

Complete in: 3 month or less

For non-credit student support services or to see if you qualify for financial assistance, contact the Career Pathways Program & Student Resources. 

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Certifications include:

  1. Opera Property Management System: Front office software used in most major hotels.
  2. Host U Certification: Knowledge in Spirits, Beer, Wine and Non-Alcoholic Beverages.
  3. ServSafe Certification: Food safety training that provides essential knowledge and skills.
  4. Front Desk Representative Online Training
  5. Wake Tech Community College Certification of Completion

**Students must meet the specific requirements of each program to earn certification.

Course Details & Registration Information

Course
Hospitality ( Hotel & Restaurant Certification) -Work Based Learning
Name
WBL-3100C3
Available Classes
Not currently offered.
Description Course Outline Requirements Intended Audience More Details
Intended Audience
Students enrolled in the Hospitality (Hotel & Restaurant ) certification program.
Description
This course provides a work-based learning experience with a college-approved employer in an area related to the student's program of study thus enhancing student success rate in obtaining certifications ( Front Desk Agent , ServSafe, TIPS, Opera through American Hotel & Lodging Educational Institute) . Emphasis is placed on integrating classroom learning with related work experience. Upon completion, students should be able to evaluate career selection, demonstrate employability skills, and satisfactorily perform work-related competencies.
Course Objectives
  1. • Able to understand the functionalities of various departments within the hotel/restaurant.
    • Learn the Software Functions of the Property and use it as instructed by the supervisor.
    • Review the superior performance standards set forth by the Hospitality company student is training under.
    • Understand the importance of Guest Services, customer service, and professionalism, Safety and Security of the guests and co-workers.
    • Identify ways to add value to customer relationships
Outline of Instruction
  1. • Week 1: Orientation ( Learning about the Host Site, Safety Procedures, meeting with Department Managers, getting familiar with Property Management System )
    • Week 2:Training in Hotel /Restaurant Operations based on the Agreement between the employer/student.
    • Week 3: Training in Hotel /Restaurant Operations based on the Agreement between the employer/student.
    • Week 4: Training in Hotel /Restaurant Operations based on the Agreement between the employer/student.
    • Week 5: Training in Hotel /Restaurant Operations based on the Agreement between the employer/student.
    • Week 6: Training in Hotel /Restaurant Operations based on the Agreement between the employer/student.
    • Week 7: Training in Hotel /Restaurant Operations based on the Agreement between the employer/student.
    • Week 8: Training in Hotel /Restaurant Operations based on the Agreement between the employer/student. & End of the class Orientation.
Contact Hours
160
CEU's
No
Industry Standard, State, or National Certification
No
CE to CU Articulation
No
Prerequisites
Students must be in The Hospitality ( Hotel & Restaurant) Certification course & dually enrolled in the Work Based Learning Program.
Text and Supplies Needed
N/A
Clinical Site/Special Facilities
Requirements for Successful Completion of this Course
  1. Attendance 90% or above
  2. Participation
  3. 3. Students have to be dually enrolled in the Hospitality program and Work Based Learning. Students are required to successfully achieve their measurable learning objectives as agreed by the employer & student.
Accreditation/Special Approval Requirements
Intended Audience
Students enrolled in the Hospitality (Hotel & Restaurant ) certification program.
Specific Industry or Business Support Needs
Front Desk Associate, Guest Services, Reservation Agent, Host, Restaurant Server, Banquet Set-up.
Wake County Need for Industry Positions
Employment in lodging and food and beverage related workers is projected to grow 12 percent from 2012 to 2022, about as fast as the average for all occupations. Job opportunities in most dining establishments will be excellent, because many workers leave the occupation each year, resulting in numerous job openings.
Industry or Job Titles Related to training Outcomes for Employment
  • Front Desk Agents
  • Reservation Agents
  • Hosts
  • Restaurant Servers
  • Banquet Set-Up
Related Courses
Course Contact Information
Sameer Pawa
919-866-6158

Classroom (seated) Version of Class:
**Industry experience is not required to take this course

Wake Tech’s Hospitality Hotel & Restaurant Certifications course is offered in a traditional classroom (seated) version is a fun, 10-12 week (168 classroom hour) course offering certifications in the following areas: 

  • Front Desk Representative Certification: Training created by the American Hotel & Lodging Educational Institute.
  • ServSafe Certification: Food safety training that provides essential knowledge and skills.   
  • Soft Skills: Customer service, conflict management, public speaking, and job search skills such as completing a job application, writing a resume, and interviewing.
  • TIPS (Training for Intervention ProcedureS): Training for those who sell, serve, and consume alcohol, designed to prevent intoxication, drunk driving, and underage drinking.
  • Opera Property Management System: Front office software used in most major hotels. 
  • Delphi Training: An optional program introducing students to the world's leading sales and catering system. (Access is provided; interested students pay Delphi directly.)
  • CVENT: Certification on the Cvent Supplier Network helps students better understand technologies used in the hospitality industry and provides practical knowledge that can be used with prospective employers. 
  • Host U Certification: Knowledge in Spirits, Beer, Wine and Non-Alcoholic Beverages

The traditional classroom course includes field trips, where you will learn how hotels and restaurants actually operate; guest speakers who will share insights about career opportunities the latest industry trends; and job leads (as available). A career fair may also be arranged. More than 70% of our students have successfully obtained careers upon completion of this program. Please watch the link on our students getting interviewed below;

WAKE TECH IN THE NEWS!

Congratulations to Carisa Thomas our former student from our Hospitality Program for winning the Prestigious Sir Issac Hunter Excellence is Service Award for 2016!

Online Class (135 hours)
**Industry experience is not required to take this course

Who should take this program?
This version is great for someone who may be working and does not have time to take traditional classes due to his schedule or for students looking for career change or for people prefer online learning. This is also a fantastic course for employees that are already in the hospitality industry and want to move up the career ladder by obtaining industry recognized credentials.

Students will be working in the My Hospitality Lab along with the e-text books and Moodle Portal to successfully complete the program.

Due to the nature of teaching, students will be responsible to do their own field trips and projects as per your instructor. Leads for jobs will be given via email as well. A career fair may be arranged.

**Industry experience is not required to take this course

Are there any pre-requisites to take this course?

A High School Equivalency is recommended, however 9th and 10th grade reading levels in English and Math are accepted.

I have kids. Will I be able to handle the schedule in this industry?

The hospitality industry is open 24 hours and has various shifts which include full time and part time positions


What kind of position can I get when I finish the course?

Upon completion of this course, students are qualified for the positions of Front Office Associates, Sales Assistants, Food & Beverage Servers, Banquet Staff, Concierge, and Housekeeping.


Does the Hospitality Industry offer benefits

Benefits are at the discretion of the company. 


What if I move to another state after completion?

The certifications are nationally and industry recognized. 


Who typically takes this class?

Anyone that enjoys working with people. 


For more information, contact Sameer Pawa at [email protected] or 919-866-6158.