IT Certifications

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Power Packs aim to prepare you for the next step in your career, whether you are new to the IT field or a mid-career professional looking to level up. And, if you want to take your knowledge even further, the credentials you earn in a Power Pack can count for college credit in a degree program at Wake Tech.

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Course descriptions and registration information

Accounting
Amazon Web Services
CIS auditor
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CompTIA
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Course
IT Support Technician
Name
CTS-3255A2
Overall Quality of This Course
★★★★★
Based on 100 student surveys.
Available Classes
    Section Location Begin Date End Date Instructor Price Seats Available/Total Seats
274067 Face-to-Face Online Instruction 03/13/2023 08/30/2023 S. Boulware $679.00 0/24
274076 Beltline Education Center 04/15/2023 09/23/2023 S. Boulware $697.00 10/18
Description Course Outline Requirements Intended Audience More Details
Intended Audience
Individuals who want to expand their knowledge and skills for employment-readiness or those who want to successfully prepare for the relevant industry certification exam(s).
Description
This integrated course helps students gain a broader understanding of IT foundations. As the course advances, course participants are expected to become proven problem solvers capable of managing important IT support jobs and understanding technologies such as networking, security, and virtualization. By the end of the course, students should be proficient in identifying and using best practices to troubleshoot and manage mobile devices, virtualization and cloud computing, hardware, operating systems, software, and networking. Additionally, students should be prepared to take the CompTIA IT Fundamentals , CompTIA A 220-1101 and 220-1102 certification examinations.
Course Objectives
  1. CompTIA IT Fundamentals+ FC0-U61:
    • Identify and explain the basic IT concepts, terminology, IT infrastructure, software development, and database use
    • Demonstrate knowledge to install software, establish basic network connectivity
    • Identify or prevent basic security risks
    • Understand troubleshooting theory and preventative maintenance of devices
    • Prepare to take the CompTIA IT Fundamentals+ exam
  2. CompTIA A+ 220-1101 and 220-1102
    • Install, configure, and maintain computer equipment, mobile devices, and software for end users
    • Service components based on customer requirements
    • Describe appropriate workplace safety and harassment
    • Understand networking basics and apply basic cybersecurity methods to mitigate threats
    • Properly and safely diagnose, resolve, and document common hardware and software issues
    • Apply troubleshooting skills and provide customer support using appropriate communication skills
    • Understand the basics of scripting, cloud technologies, virtualization, and multi-OS deployments in corporate environments
    • Prepare to take the CompTIA A+ exams
Outline of Instruction
  1. CompTIA IT Fundamentals+
    1. Getting Started
    2. Core Hardware Components
    3. Peripherals and Connectors
    4. Computing Devices and the Internet of Things
    5. Operating Systems
    6. Software Applications
    7. Software Development
    8. Database Fundamentals
    9. Networking Concepts and Technologies
    10. Security Concepts and Threats
    11. Security Best Practices
    12. Business Continuity and Computer Support
    13. Certification Exam Preparation for CompTIA IT Fundamentals+
  2. CompTIA A+ 220-1101
    1. Motherboard, Processors, and Memory
    2. Expansion Cards, Storage Devices, and Power Supplies
    3. Peripherals, Cables, and Connectors
    4. Printers and Multifunction Devices
    5. Networking Fundamentals
    6. Introduction to TCP/IP
    7. Wireless and SOHO Networks
    8. Network Services, Virtualization, and Cloud Computing
    9. Laptop and Mobile Device Hardware
    10. Mobile Connectivity and Application Support
    11. Troubleshooting Methodology and Resolving Core Hardware Problems
    12. Hardware and Network Troubleshooting
    13. Certification Exam Preparation for CompTIA A+ 220-1101
  3. CompTIA A+ 220-1102
    1. Operating System Basics
    2. Windows Configuration
    3. Windows Administration
    4. Working with macOS and Linux
    5. Security Concepts
    6. Securing Operating Systems
    7. Troubleshooting Operating Systems and Security
    8. Scripting and Remote Access
    9. Safety and Environmental Concerns
    10. Workplace Safety and Harassment
    11. Documentation and Professionalism
    12. Certification Exam Preparation for CompTIA A+ 220-1102
Contact Hours
144
CEU's
14.4
Industry Standard, State, or National Certification
Yes
Certification
CompTIA
Website URL
• CompTIA IT Fundamentals+ FC0-U61 - https://partners.comptia.org/docs/default-source/resources/04271_itf_exam_objectives_r2.l • CompTIA A+ 220-1101 Certification Exam - https://partners.comptia.org/docs/default-source/resources/comptia-a-220-1101-exam-objectives-(3-0) • CompTIA A+ 220-1102 Certification Exam- https://partners.comptia.org/docs/default-source/resources/comptia-a-220-1102-exam-objectives-(3-0)
Certification Learning Outcomes/Requirements
  1. CompTIA IT Fundamentals+ FC0-U61:
    • Identify and explain the basic IT concepts, terminology, IT infrastructure, software development and database use
    • Demonstrate knowledge to install software, establish basic network connectivity
    • Identify or prevent basic security risks
    • Understand troubleshooting theory and preventative maintenance of devices
  2. CompTIA A+ 220-1101 and 220-1102
    • Install, configure, and maintain computer equipment, mobile devices, and software for end users
    • Service components based on customer requirements
    • Understand networking basics and apply basic cybersecurity methods to mitigate threats
    • Properly and safely diagnose, resolve, and document common hardware and software issues
    • Apply troubleshooting skills and provide customer support using appropriate communication skills
    • Understand the basics of scripting, cloud technologies, virtualization, and multi-OS deployments in corporate environments
CE to CU Articulation
No
Prerequisites
Prior to course enrollment, students should have the ability to demonstrate technological literacy in alignment with the Computer Technology Basics for Digital Literacy course or have equivalent knowledge and skills.
Text and Supplies Needed
Clinical Site/Special Facilities
Requirements for Successful Completion of this Course
  1. Attendance 90% or above
  2. Participation
  3. Demonstrate an understanding of at least 80% of course material taught.
Accreditation/Special Approval Requirements
Intended Audience
Individuals who want to expand their knowledge and skills for employment-readiness or those who want to successfully prepare for the relevant industry certification exam(s).
Specific Industry or Business Support Needs
Help Desk Technician, Field Service Technician, Analyst, IT Support Specialist
Wake County Need for Industry Positions
According to Burning Glass Technologies, Wake County has a very high demand for these job titles
Industry or Job Titles Related to training Outcomes for Employment
  • Help Desk Technician
  • Field Service Technician
  • Analyst
  • IT Support Specialist
Related Courses
  • Computer Technology Basics for Digital Literacy - CIS-3100L2
  • A+ Certification Prep: Hardware - NOS-3100AE
  • BSP Computer Class 1 - ABE-08005
  • BSP Computer Class 2 - ABE-08006
  • AHS Computer Engineering Tech II Honors - AHS-CET2H
  • AHS Computer Tech - AHS-CIS10
  • Microsoft's Digital Literacy Standards - HRD-3005AY2
  • Digital Literacy to Compete in a Tech-Savvy Culture - HRD-3005BG2
  • Advanced A+ Certification Prep - NOS-3100DE
  • A+ Certification Prep: OS - NOS-3100IE
Course Contact Information
Kobie Joyner
919-335-1271
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