Wake Tech's professional development courses are specifically designed to enhance your resume. These courses give you skills such as how to compose executive reports and organizational procedures, how to communicate between generations and cultures and more.
Need help writing your resume or preparing for job interviews? Visit Wake Tech's Career Services Office.
Business Career Field Courses
Business & Marketing Writing
Course Objectives
Learn how business and marketing objectives affect writing choices.
Study practical writing instruction in grammar, clarity, structure and more.
Understand issues unique to this discipline, such as buzzwords, working with a team, and marketing ethics.
Outline of instruction
Lesson 1 - The Role of Business and Marketing Writing
The first lesson starts off with a discussion about the purpose of marketing and the goals of writing, and then talks about the unique roles, responsibilities, and challenges of business and marketing writing. You'll learn exactly what business and marketing writers do as you begin exploring this exciting field.
Lesson 2 - The Ins and Outs of Image
Before you can write or recognize successful copy, you'll need to understand your corporate identity: who the company is and what the company offers. In this lesson, you'll delve into all the aspects of corporate image that writers and marketing professionals need to ponder before producing effective projects.
Lesson 3 - Writing Approaches and Strategies
Now that you understand image, what can you do with it? In this lesson, you'll analyze business and marketing goals-and the needs of your audience-to figure out the appropriate writing style for any project.
Lesson 4 - Media
It's a creative field, but certain projects require certain conventions. In this lesson, you'll see how a particular medium or project type can guide your writing style and approach, helping you save time and stay on target.
Lesson 5 - Putting It All Together: Writing Project
This lesson will gather up the information you explored in the previous four lessons and put it all together. It will illustrate how to apply everything you've learned so far as you develop an original writing project from start to finish.
Lesson 6 - Complete and Incomplete Sentences
Do you need to write in complete sentences? What is a complete sentence, anyway? This lesson will give you a brief refresher on sentence construction and then go over some guidelines for using fragments in business writing. You'll also learn to recognize and fix one of the most common errors in modern writing: the comma splice.
Lesson 7 - Word Choices
You can't write without words! In this lesson, you'll learn to make accurate word choices. The lesson will discuss the level of vocabulary appropriate for business writing and show you how to choose words that reinforce a project's theme. It'll also clarify some tricky word pairs and discuss word-choice problems whose usage can undermine the professionalism of your writing.
Lesson 8 - Internal Communication
In this lesson, you'll take a critical look at the inside of a company. First, you'll see how to develop "marketing" projects for audiences within a company. Then you'll explore the roles of the various specialists who contribute to a single marketing piece-bosses, clients, editors, junior writers, artists, and designers. You'll learn how to work with all of them to create smoother relationships and better projects.
Lesson 9 - Banishing the Bureaucracy
For even the most experienced writers, bureaucratic influences can creep in to reduce creativity and impede communication. In this lesson, you'll take a look at buzzwords and jargon, and then explore some ways to achieve maximum power and effectiveness by keeping your writing clear, concise, and active.
Lesson 10 - Editing, Proofreading and Evaluating
In this lesson, you'll explore the final steps. You'll learn to enhance and refine business and marketing projects during the editing and proofreading processes. You'll also learn to evaluate finished pieces and even test their effectiveness in the real world!
Lesson 11 - Putting It All Together: Editing Project
In this lesson, you'll once again be putting it all together, but this time as an editor. You'll apply everything you've learned so far in the course, editing a project from beginning to end.
Lesson 12 - Marketing Ethics
Marketing involves images, and it's easy to lose sight of the truth. In the final lesson of the course, you'll go over some important considerations that marketing professionals need to think about.
Contact Hours
24
CEUs
1
Industry Standard, State or National Certification
None
CE or CU Articulation
No
Prerequisites
There are no prerequisites to take this course.
Text and Supplies Needed
Hardware Requirements:
This course can be taken on either a PC, Mac, or Chromebook.
Software Requirements:
PC: Windows 8 or later.
Mac: macOS 10.6 or later.
Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
Adobe Acrobat Reader.
Software must be installed and fully operational before the course begins.
Other:
Email capabilities and access to a personal email account.
Instructional Material Requirements:
The instructional materials required for this course are included in enrollment and will be available online.
Clinical Site/Special Facilities
None
Requirements for Successful Completion
90% attendance"• Students must successfully pass 10 quizzes with a minimum grade of 70% by the second quiz attempt.
• If all quizzes are not passed with 70 or better by the second attempt, the final exam score must be 70% or higher on the first attempt for successful completion.
• The Final Exam must be taken by the Wake Tech course end date"
Accreditation/Special Approval Requirements
N/A
Intended Audience
This course is for you if you are interested in expanding your writing skills and learning to create copy that achieves business and marketing goals.
Specific Industry or Business Support Needs
N/A
Wake County Need for Industry Positions
N/A
Industry or Job Titles Related to training Outcomes for Employment
Related Courses
Course Contact Information
Non-Credit Online Learning http://ceonline.waketech.edu
919-532-5847
[email protected]
No active courses available at this time.
To be notified when this course becomes available, please use
Wake Tech's Notify Me service.
The Keys to Effective Editing
Course Objectives
Learn essential self-editing tools to give their manuscripts the professional look that publishers like to see.
Learn about recent advances in the chosen profession.
Study the fundamentals of top-notch editing for both fiction and nonfiction.
Outline of instruction
Lesson 1 - What Editors Do
Lesson 2 - The Mechanics of Copyediting
Lesson 3 - Tools to Increase Accuracy
Lesson 4 - Grammar and Punctuation
Lesson 5 - Spelling, Capitalization, and Numbers
Lesson 6 - Syntax and Style
Lesson 7 - Abbreviations and Hyphens, Bibliographies and Copyright Law
Lesson 8 - Photos and Tables, Front and Back Matter
Lesson 9 - Fiction Editing
Lesson 10 - The Editor-Author-Publisher Relationship
Lesson 11 - Word Usage
Lesson 12 - Finding Work as an Editor
Contact Hours
24
CEUs
1
Industry Standard, State or National Certification
None
CE or CU Articulation
No
Prerequisites
Although this course will teach English grammar, punctuation, and style, you must be fluent in English and have a better-than-average spelling ability.
Text and Supplies Needed
Hardware Requirements:
This course can be taken on either a PC, Mac, or Chromebook.
Software Requirements:
PC: Windows 8 or later.
Mac: macOS 10.6 or later.
Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
Adobe Acrobat Reader.
Software must be installed and fully operational before the course begins.
Other:
Email capabilities and access to a personal email account.
Instructional Material Requirements:
The instructional materials required for this course are included in enrollment and will be available online.
Clinical Site/Special Facilities
None
Requirements for Successful Completion
90% attendance"• Students must successfully pass 10 quizzes with a minimum grade of 70% by the second quiz attempt.
• If all quizzes are not passed with 70 or better by the second attempt, the final exam score must be 70% or higher on the first attempt for successful completion.
• The Final Exam must be taken by the Wake Tech course end date
"
Accreditation/Special Approval Requirements
N/A
Intended Audience
This course is intended for anyone aspiring to be an editor!
Specific Industry or Business Support Needs
N/A
Wake County Need for Industry Positions
N/A
Industry or Job Titles Related to training Outcomes for Employment
Related Courses
Course Contact Information
Non-Credit Online Learning http://ceonline.waketech.edu
919-532-5847
[email protected]
No active courses available at this time.
To be notified when this course becomes available, please use
Wake Tech's Notify Me service.
Writing Effective Grant Proposals
Course Objectives
Prepare to help the causes they most admire.
Learn how to become fully familiar with the institution or project for which they are requesting support.
Discover how to put everything together so you can assemble, write, and submit complete grant proposals to foundations, corporations, and wealthy individuals for any number of your pet projects.
Outline of instruction
Lesson 1 - The Writing Style You Will Need for Your Grant Proposal
Lesson 2 - Thinking About Your Institution the Way Grantors Do
Lesson 3 - Information You Will Need for Your Grant Proposal
Lesson 4 - Special Characteristics of Non-Profit Organizations
Lesson 5 - Finding Funding Sources-Foundations
Lesson 6 - Finding Out About Your Foundation Prospects
Lesson 7 - Finding Out About Your Corporate Prospects
Lesson 8 - Doing the Numbers
Lesson 9 - Assembling Your Proposal
Lesson 10 - So You Don't Get a Gift-What Now?
Lesson 11 - So You Get a Gift-What Now?
Lesson 12 - Some Thoughts About Writing Grant Proposals to Individuals
Contact Hours
24
CEUs
1
Industry Standard, State or National Certification
None
CE or CU Articulation
No
Prerequisites
There are no prerequisites to take this course.
Text and Supplies Needed
Hardware Requirements:
This course can be taken on either a PC, Mac, or Chromebook.
Software Requirements:
PC: Windows 8 or later.
Mac: macOS 10.6 or later.
Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
Adobe Acrobat Reader.
Software must be installed and fully operational before the course begins.
Other:
Email capabilities and access to a personal email account.
Instructional Material Requirements:
The instructional materials required for this course are included in enrollment and will be available online.
Clinical Site/Special Facilities
None
Requirements for Successful Completion
90% attendance"• Students must successfully pass 10 quizzes with a minimum grade of 70% by the second quiz attempt.
• If all quizzes are not passed with 70 or better by the second attempt, the final exam score must be 70% or higher on the first attempt for successful completion.
• The Final Exam must be taken by the Wake Tech course end date
"
Accreditation/Special Approval Requirements
N/A
Intended Audience
If you are interested in writing effective grants, this course is for you!
Specific Industry or Business Support Needs
N/A
Wake County Need for Industry Positions
N/A
Industry or Job Titles Related to training Outcomes for Employment
Related Courses
Course Contact Information
Non-Credit Online Learning http://ceonline.waketech.edu
919-532-5847
[email protected]
No active courses available at this time.
To be notified when this course becomes available, please use
Wake Tech's Notify Me service.
Project Management Fundamentals
Course Objectives
Master the essentials of project management.
Learn about project politics and ethics, project measurements, and project closure.
Develop a variety of powerful techniques to generate project ideas.
Outline of instruction
Lesson 1 - Project Management Overview
Lesson 2 - The Power of Planning
Lesson 3 - The Power of Control
Lesson 4 - The Project Manager and the Project Team
Lesson 5 - Stakeholder Interactions and Expectations
Lesson 6 - Project Management Soft Skills
Lesson 7 - Project Cost Management
Lesson 8 - The Project Plan (Part 1)
Lesson 9 - The Project Plan (Part 2)
Lesson 10 - Project Implementation
Lesson 11 - Project Control
Lesson 12 - Project Closure
Contact Hours
24
CEUs
1
Industry Standard, State or National Certification
None
CE or CU Articulation
No
Prerequisites
There are no prerequisites to take this course.
Text and Supplies Needed
Hardware Requirements:
This course can be taken on either a PC, Mac, or Chromebook.
Software Requirements:
PC: Windows 8 or later.
Mac: macOS 10.6 or later.
Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
Adobe Acrobat Reader.
Applications must be installed and fully operational before the course begins.
Other:
Email capabilities and access to a personal email account.
Instructional Material Requirements:
The instructional materials required for this course are included in enrollment and will be available online.
Clinical Site/Special Facilities
None
Requirements for Successful Completion
90% attendance"• Students must successfully pass 10 quizzes with a minimum grade of 70% by the second quiz attempt.
• If all quizzes are not passed with 70 or better by the second attempt, the final exam score must be 70% or higher on the first attempt for successful completion.
• The Final Exam must be taken by the Wake Tech course end date."
Accreditation/Special Approval Requirements
N/A
Intended Audience
This course is intended for project managers or project team members.
Specific Industry or Business Support Needs
N/A
Wake County Need for Industry Positions
N/A
Industry or Job Titles Related to training Outcomes for Employment
Related Courses
Course Contact Information
Non-Credit Online Learning http://ceonline.waketech.edu
919-532-5847
[email protected]
| Details | Section | Date(s) | Location | Price | Seats | 312080 | 06/11/25 - 08/01/25 | Online | 77.00 | 5 | Register |
|---|
If you would like to be notified when additional sections become available, please use Wake Tech's Notify Me service.
Effective Business Writing
Course Objectives
Study brainstorming technique that will help make writing easier and more fun for you right away.
Learn how to disentangle the efforts of your creative and critical sides, and you'll come to understand why both sides are important components of good writing.
Learn why writing is one of the best problem-solving tools around.
Outline of instruction
Contact Hours
24
CEUs
1
Industry Standard, State or National Certification
None
CE or CU Articulation
No
Prerequisites
There are no prerequisites to take this course.
Text and Supplies Needed
Hardware Requirements:
This course can be taken on either a PC, Mac, or Chromebook.
Software Requirements:
PC: Windows 8 or later.
Mac: macOS 10.6 or later.
Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
Adobe Acrobat Reader.
Software must be installed and fully operational before the course begins.
Other:
Email capabilities and access to a personal email account.
Instructional Material Requirements:
The instructional materials required for this course are included in enrollment and will be available online.
Clinical Site/Special Facilities
None
Requirements for Successful Completion
90% attendance"• Students must successfully pass 10 quizzes with a minimum grade of 70% by the second quiz attempt.
• If all quizzes are not passed with 70 or better by the second attempt, the final exam score must be 70% or higher on the first attempt for successful completion.
• The Final Exam must be taken by the Wake Tech course end date."
Accreditation/Special Approval Requirements
N/A
Intended Audience
This course will help you identify gaps and eliminate problem areas in your writing skills.
Specific Industry or Business Support Needs
N/A
Wake County Need for Industry Positions
N/A
Industry or Job Titles Related to training Outcomes for Employment
Related Courses
Course Contact Information
Non-Credit Online Learning http://ceonline.waketech.edu
919-532-5847
[email protected]
No active courses available at this time.
To be notified when this course becomes available, please use
Wake Tech's Notify Me service.
Administrative Assistant Applications
Course Objectives
Understand the fundamentals of business law, contracts, and the principal-agency relationship.
Discover ethics and organizational politics.
Understand the basics of human resources management.
Outline of instruction
Lesson 1 - Change Management and Teams
Lesson 2 - Accounting Basics I
Lesson 3 - Accounting Basics II
Lesson 4 - Business Law I
Lesson 5 - Business Law II
Lesson 6 - Human Resources Management
Lesson 7 - Planning and Control
Lesson 8 - Organizing
Lesson 9 - Leading and Motivating
Lesson 10 - Marketing
Lesson 11 - Operations Management
Lesson 12 - Time Management
Contact Hours
24
CEUs
1
Industry Standard, State or National Certification
None
CE or CU Articulation
No
Prerequisites
Completion of the Administrative Assistant Fundamentals course (or equivalent experience).
Text and Supplies Needed
Hardware Requirements:
This course can be taken on either a PC, Mac, or Chromebook.
Software Requirements:
PC: Windows 8 or later.
Mac: macOS 10.6 or later.
Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
Adobe Acrobat Reader.
Software must be installed and fully operational before the course begins.
Other:
Email capabilities and access to a personal email account.
Instructional Material Requirements:
The instructional materials required for this course are included in enrollment and will be available online.
Clinical Site/Special Facilities
None
Requirements for Successful Completion
90% attendance"• Students must successfully pass 10 quizzes with a minimum grade of 70% by the second quiz attempt.
• If all quizzes are not passed with 70 or better by the second attempt, the final exam score must be 70% or higher on the first attempt for successful completion.
• The Final Exam must be taken by the Wake Tech course end date
"
Accreditation/Special Approval Requirements
N/A
Intended Audience
If you are interested in learning about Administrative Assistant Applications, this course is for you.
Specific Industry or Business Support Needs
N/A
Wake County Need for Industry Positions
N/A
Industry or Job Titles Related to training Outcomes for Employment
Related Courses
Course Contact Information
Non-Credit Online Learning http://ceonline.waketech.edu
919-532-5847
[email protected]
| Details | Section | Date(s) | Location | Price | Seats | 302631 | 06/11/25 - 08/01/25 | Online | 77.00 | 20 | Register |
|---|
If you would like to be notified when additional sections become available, please use Wake Tech's Notify Me service.
Creative Real Estate Investing
Course Objectives
Students will be able to define basic real estate terminology, determine if real estate investing is suited for individual student, learn to buy and profit from real estate investing.
Outline of instruction
Class 1
Introduction to Real Estate Investing
• What are the first steps to take when deciding to invest in real estate
• Are you going to be an active or passive investor
• Investing for income, capital appreciation, personal use or combination
• Is this something you will do full-time or on the sideline
• What is your time frame
• Tax benefits of Real Estate Investing
• Investing for tax considerations
• Schedule E
• De-mystifying tax questions on Real Estate Investing
Forming your Real Estate Team
Review of the steps to follow when embarking on purchasing investment property
Class 2
The most common mistakes real estate investors make and how to avoid them
• Financing or not getting financing ahead of time
• Doing everything on your own
• Overpaying
• Underestimating expenses
• Inadequate research
Building a Portfolio: How to evaluate, find and choose rental properties
• Tenant screening
• Importance of a home inspection/ negotiating on a home inspection
• Property manager pros and cons
• General good practices with tenants
• Fannie Mae Guide to Becoming a Landlord
Class 3
Building a Portfolio Part 2
• How to evaluate, find and choose rental property
• Evaluating risk and return
• Researching the market: avoiding mistakes
• Foreclosures and Short Sales: pros and cons
• Flipping properties
• What to look for before making a bid on the property. Inspections and appraisals
Financing Options for Investment Property
• Financing options for different types of properties (duplex, vacation home, etc.)
• Paying with cash vs. financing
• Equity repositioning
• What affects your interest rate and down payment terms
• Concept of leverage and what makes up the interest rate and rate of return
• De-Mystifying tax questions on Real Estate Investing
Conclusion: Making a retirement plan for your future with Real Estate Investing
Contact Hours
12
CEUs
1
Industry Standard, State or National Certification
None
CE or CU Articulation
No
Prerequisites
None
Text and Supplies Needed
Provided
Clinical Site/Special Facilities
None
Requirements for Successful Completion
attendance
Accreditation/Special Approval Requirements
N/A
Intended Audience
Anyone interested in the field of analyzing properties and investing in real estate.
Specific Industry or Business Support Needs
N/A
Wake County Need for Industry Positions
N/A
Industry or Job Titles Related to training Outcomes for Employment
Related Courses
Course Contact Information
Community & Career Education Staff
919-532-5700
[email protected]
No active courses available at this time.
To be notified when this course becomes available, please use
Wake Tech's Notify Me service.
Notary Public Education (Book Not Included)
Course Objectives
Be able to: Acknowledge signatures, Administer oaths and affirmations, Verify or prove signatures.
Outline of instruction
1. How to become a NC Notary Public
2. Review forms
3. Notary Public Act 10B
4. Notary Public Admin Rules
5. Real Prop Electronic Recording
6. FAQs
7. Review of Sample Documents
8. Guidebook
9. Opinion of Telephonic Oaths
10. Notary Instructor Logon
11. Things a Notary Public Should know about the Notary Law
12. Instructors for Online Notary
13. Exam and Reappointment
14. Electronic Notary
15. Contacting Secretary of State Notary Division
Contact Hours
7
CEUs
No
Industry Standard, State or National Certification
The North Carolina Department of the Secretary of State Notary Public Section
CE or CU Articulation
No
Prerequisites
None
Text and Supplies Needed
Required textbook for Notary Public Education class: "North Carolina Notary Public Manual, 2016 edition" ISBN: 9781560118510
Clinical Site/Special Facilities
None
Requirements for Successful Completion
attendance
Accreditation/Special Approval Requirements
N/A
Intended Audience
Anyone who is needing, or wanting, to serve as a Notary Public in North Carolina.
Specific Industry or Business Support Needs
NC Notary Publics are used throughout the state, in various job functions, and are essential to business transactions throughout the state.
Wake County Need for Industry Positions
N/A
Industry or Job Titles Related to training Outcomes for Employment
Related Courses
Course Contact Information
Community & Career Education Staff
919-532-5700
[email protected]
| Details | Section | Date(s) | Location | Price | Seats | 311957 | 06/13/25 - 06/13/25 | Public Safety Education Campus | 95.00 | 11 | Register |
|---|---|---|---|---|---|---|
| 312257 | 06/17/25 - 06/19/25 | MS Teams Virtual Learning Platform | 95.00 | 0 | ||
| 311965 | 06/21/25 - 06/21/25 | Western Wake Campus | 95.00 | 6 | Register | |
| 311996 | 06/28/25 - 06/28/25 | Public Safety Education Campus | 95.00 | 12 | Register | |
| 312718 | 07/01/25 - 07/03/25 | MS Teams Virtual Learning Platform | 95.00 | 12 | Register | |
| 312721 | 07/08/25 - 07/10/25 | MS Teams Virtual Learning Platform | 95.00 | 13 | Register | |
| 312707 | 07/11/25 - 07/11/25 | Public Safety Education Campus | 95.00 | 14 | Register | |
| 312722 | 07/12/25 - 07/12/25 | Western Wake Campus | 95.00 | 13 | Register | |
| 312898 | 07/12/25 - 07/12/25 | BEC | 95.00 | 16 | Register | |
| 312821 | 07/22/25 - 07/24/25 | MS Teams Virtual Learning Platform | 95.00 | 16 | Register | |
| 312825 | 07/26/25 - 07/26/25 | Public Safety Education Campus | 95.00 | 15 | Register |
If you would like to be notified when additional sections become available, please use Wake Tech's Notify Me service.
Project Management Applications
Course Objectives
Understand the stages of team development, and you'll gain skills in developing and motivating team leaders.
Learn how to understand and relate to an organizational culture and the differing characteristics of its work groups.
Learn about project software, statistics, change management, processes, and estimating.
Outline of instruction
Wednesday - Lesson 01
In our first lesson, you'll learn how to use a variety of project management data collection tools including check sheets, histograms, performance charts, and process definition tools such as work breakdown structure (WBS) and flowcharts. After you master these tools, you'll be able to increase your project management effectiveness by leaps and bounds.
Friday - Lesson 02
Estimating is a very important activity for every organization. It helps you calculate time and costs for your project. When you successfully use estimates, your actual cost of project work is very close to your projections. In today's lesson, you'll learn how to apply quantitative and qualitative estimating methods, such as historical analogy, the walk through and Delphi methods, expected value, and estimates under uncertainty.
Wednesday - Lesson 03
Earned value is gaining in popularity in project management circles. Although some people view it as a new concept, they're often surprised to learn that it's been around for more than 30 years. In today's lesson, I'll define earned value, describe its history, and discuss its benefits. You'll learn about the graphical and mathematical overview of earned value, and discover how to create a step-by-step earned value performance measurement (EVPM) system.
Friday - Lesson 04
Gantt charts, along with work breakdown structure (WBS), earned value performance measurement (EVPM), and the precedence diagram method (PDM), make up the big four of project management. A Gantt chart may be the most popular tool associated with project management because it's an easy to follow timeline chart. In today's lesson, you'll learn about the history of Gantt charts, find out how to create one, and discover their benefits and limitations.
Wednesday - Lesson 05
Network scheduling, along with earned value, represents one of the most technical aspects of project management. If you enjoy working with charts and numbers, this lesson is right up your alley! As with earned value, the precedence diagram method (PDM) includes a fair amount of terminology and a little bit of tricky math. Today you'll learn the basics of networks and see how they relate to project management. You'll discover activity-on-arc (AOA) and activity-on-node (AON) network scheduling methods and understand how to use task dependencies, dummy activities, and float time.
Friday - Lesson 06
In today's lesson, we'll take a break from using calculators and studying elaborate models. You'll learn how resource planning, work flow diagrams, and storyboards can help you create and implement an effective project plan. I'll also show you how to define and implement a project change control system and to how control project costs.
Wednesday - Lesson 07
Today, we'll discuss a few more tools to help you with your projects. We'll begin with cost-volume analysis, a tool to help you optimize choices using costs, volume, and desired profits. We'll move on to Monte Carlo simulation, a sophisticated tool you can use when you deal with completely random conditions. You'll learn how to use force field analysis, a tool that helps you evaluate a decision based on pros and cons, and apply the Pareto principle, a 200-year-old concept that helps you to focus on what's important.
Friday - Lesson 08
I believe that too many people in the project management field place too high of an emphasis on the role of project management software. While it has an important role to play as a tool, software is not a substitute for sound planning, effective implementation and control, and positive leadership. In today's lesson, I'll discuss the nature of project management software and help you identify winning techniques and processes. You'll read two case studies to help you understand issues pertaining to software implementation. You'll learn why some people are reluctant to use project management software, and discover ways to evaluate and select a software supplier.
Wednesday - Lesson 09
Many project managers and team members struggle to improve their projects' output. Despite their best efforts to improve customer satisfaction, project personnel are often unable to make much progress. The best way to succeed is to use statistics and a data-driven approach to characterize and improve your projects. Today, you'll learn about the measures of location (median, mode, and mean), the normal curve, and measures of dispersion (range, mean absolute deviation, variance, and standard deviation). You'll see how the Taguchi loss function is an alternative to traditional go/no-go inspection. You'll also learn how to measure variation, use prevention, and apply statistical process control (SPC) to help you produce predictable and acceptable results.
Friday - Lesson 10
Today, we'll discuss the dimensions of the project team. For your project to succeed, you need a skilled project manager and committed capable project team members. You'll learn how to identify essential competencies of an effective project manager, and how to establish a winning project team. You'll understand what it takes to recruit, evaluate, and select project team members. And you'll also learn about the concepts of a core team, extended team, and the overly important project team.
Wednesday - Lesson 11
I believe a potent combination of a high-functioning project team and a capable project manager is essential for your success in project management. Effective project teams come together through careful planning and action. In today's lesson, we'll discuss work group theory, contrast formal and informal work groups, and identify informal work group characteristics. You'll learn about the stages of team development, understand why change is so important for your project, and find out why people are reluctant to change. You'll learn how to overcome resistance to change and empower your project team.
Friday - Lesson 12
Today, we'll discuss fundamental organizational concepts. You'll discover the purpose of an organization chart and learn why a matrix organization is a common project management organizational structure. You'll understand key coordinating principles such as authority, responsibility, accountability, and power. And you'll gain insights into organizational culture by developing a deeper understanding of values and beliefs, the elements of successful delegation, and various theories of motivation and leadership.
Contact Hours
24
CEUs
1
Industry Standard, State or National Certification
PMP and Certified Associate in Project Management
CE or CU Articulation
No
Prerequisites
Completion of Project Management Fundamentals (or equivalent experience).
Text and Supplies Needed
Hardware Requirements:
This course can be taken on either a PC, Mac, or Chromebook.
Software Requirements:
PC: Windows 8 or later.
Mac: macOS 10.6 or later.
Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
Adobe Acrobat Reader.
Software must be installed and fully operational before the course begins.
Other:
Email capabilities and access to a personal email account.
Instructional Material Requirements:
The instructional materials required for this course are included in enrollment and will be available online.
Clinical Site/Special Facilities
None
Requirements for Successful Completion
90% attendance"• Students must successfully pass 10 quizzes with a minimum grade of 70% by the second quiz attempt.
• If all quizzes are not passed with 70 or better by the second attempt, the final exam score must be 70% or higher on the first attempt for successful completion.
• The Final Exam must be taken by the Wake Tech course end date.
"
Accreditation/Special Approval Requirements
N/A
Intended Audience
If you are interested in learning how to to maximize your project's chance of success and become proficient at recruiting and empowering your project's team members, this course is for you! This course will also help you prepare for the internationally recognized Project Management Professional (PMP®) and Certified Associate in Project Management (CAPM®) exams offered by the Project Management Institute, PMI®.
Specific Industry or Business Support Needs
N/A
Wake County Need for Industry Positions
N/A
Industry or Job Titles Related to training Outcomes for Employment
Related Courses
Course Contact Information
Non-Credit Online Learning http://ceonline.waketech.edu
919-532-5847
[email protected]
No active courses available at this time.
To be notified when this course becomes available, please use
Wake Tech's Notify Me service.
Become a Veterinary Assistant II: Canine Reproduction
Course Objectives
Study the essential facts so you can knowledgeably converse with clients on the complexities of canine reproduction.
Learn the hormonal cycle of the female dog in depth.
Understand candidates for a breeding program need to be assessed not only for conformation, but also for health.
Outline of instruction
Lesson 01 - Prebreeding Assessment and Management
Lesson 02 - Female Reproductive Anatomy and Disorders
Lesson 03 - Male Reproductive Anatomy and Disorders
Lesson 04 - The Reproductive Cycle and When to Breed
Lesson 05 - Natural Breeding and Artificial Insemination
Wednesday
Lesson 06 - Reasons for Female Infertility: Uterine and Ovarian Disorders
Lesson 07 - Reasons for Female Infertility: Effects of Abnormal Estrous Cycles
Lesson 08 - Reasons for Male Infertility
Lesson 09 - Pregnancy Diagnosis and Care
Lesson 10 - Whelping: Normal and Assisted (Including Cesarean)
Lesson 11 - Postpartum Disease
Lesson 12 - Neonatal Care: Birth to Six Months
Contact Hours
24
CEUs
1
Industry Standard, State or National Certification
None
CE or CU Articulation
No
Prerequisites
There are no prerequisites to take this course besides an interest in responsible breeding practices that promote the health of breeding dogs and their puppies.
Text and Supplies Needed
Hardware Requirements:
This course can be taken on either a PC, Mac, or Chromebook.
Software Requirements:
PC: Windows 8 or later.
Mac: macOS 10.6 or later.
Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
Adobe Acrobat Reader.
Software must be installed and fully operational before the course begins.
Other:
Email capabilities and access to a personal email account.
Instructional Material Requirements:
The instructional materials required for this course are included in enrollment and will be available online.
Clinical Site/Special Facilities
None
Requirements for Successful Completion
90% attendance"• Students must successfully pass 10 quizzes with a minimum grade of 70% by the second quiz attempt.
• If all quizzes are not passed with 70 or better by the second attempt, the final exam score must be 70% or higher on the first attempt for successful completion.
• The Final Exam must be taken by the Wake Tech course end date."
Accreditation/Special Approval Requirements
N/A
Intended Audience
This course is intended for Veterinary Assistants.
Specific Industry or Business Support Needs
N/A
Wake County Need for Industry Positions
N/A
Industry or Job Titles Related to training Outcomes for Employment
Related Courses
Course Contact Information
Non-Credit Online Learning http://ceonline.waketech.edu
919-532-5847
[email protected]
No active courses available at this time.
To be notified when this course becomes available, please use
Wake Tech's Notify Me service.
Become a Veterinary Assistant
Course Objectives
Learn about pet nutrition and a variety of health and safety issues.
Understand how to treat and prevent parasites, including roundworms and heartworms.
Study the facts of life, as it pertains to dogs and cats.
Explore current thoughts on spaying and neutering, and how to deal with the very emotional issues of euthanasia, pet loss, and how best to assist clients in a time of need.
Outline of instruction
Lesson 1 - History of Veterinary Practice and Dog and Cat Reproduction
This first lesson starts way back at the beginning and introduces how ancient veterinary medicine evolved into the modern-day practice that you're accustomed to. You will learn why a veterinary assistant is just as important to the success of the practice as the veterinarian.
Lesson 2 - Vaccinology for Dogs and Cats
In this lesson, you will learn how vaccines protect against disease and why they sometimes fail. You will take a close look at how often vaccines should be given, why they may be ill-advised, and why vaccinosis is so controversial.
Lesson 3 - Parasites Infesting Pets and People
This lesson addresses the parasites that can infest both pets and people. You will see the worms that live in the intestines, and get acquainted with heartworm, a nasty guy that lives in the arteries. You will explore how parasites infect people, what they do, and how to prevent their invasion.
Lesson 4 - How to Pick the Best Food for Your Pet; Prescription Diets
Have you ever wondered how to pick the best food for your pet? This lesson will give you the tools to make the right decision, and how best to pass the information to your clients. You will also talk about the role of prescription diets in pet health.
Lesson 5 - Euthanasia: The Procedure, How to Help Clients, and Assisting Children With Pet Loss
This will certainly be the most emotional lesson in the entire course. The topic is euthanasia, and you will look at it from the perspectives of both the client and the hospital employee. You will explore the stages of grief that everyone goes through after a loss.
Lesson 6 - Workplace Safety and Veterinary Hospital Economics
In this lesson, you will learn why a veterinary hospital can be a dangerous place. You will see how X-rays, anesthetics, and certain drugs can harm you. You will finish this lesson with Economics 101, a glimpse into the cash flow of a typical veterinary hospital.
Lesson 7 - Pet First Aid and Cardiopulmonary Resuscitation
Designed like a short course in human first aid, this lesson will help you cope with almost any veterinary emergency, and you will discuss ways that some emergencies can be prevented. There's even a segment on cardiopulmonary resuscitation for dogs and cats!
Lesson 8 - External Parasites of Pets, Including the Flea
What is the most important parasite affecting people's pets? If you answered the flea, you're right. In this lesson, you will learn all about this parasite. You will hear about other crawling parasites that also live on or in the skin (mange) and how they can be managed.
Lesson 9 - Confidentiality and Grievances, Client Communications, and Client Education
Did you know that as a hospital employee, any advice you give could end up in a lawsuit? You will find out how to handle these situations and, related to this, how to maintain client confidentiality. You will round off your study of client communications with an introduction to client education programs.
Lesson 10 - Medical Records and Prescriptions
As soon as you're hired as a veterinary assistant, you will be helping to prepare prescriptions. In this lesson, you will find out how to do this correctly. You will also learn about your role in keeping accurate medical records.
Lesson 11 - Alternative Therapies in Veterinary Medicine
In this lesson, you will learn all about alternative therapies that some veterinarians are applying in their practices, including acupuncture, homeopathy, herbs, and chiropractic care. You will also examine the plusses and minuses of each diet.
Lesson 12 - Behavior Counseling for Puppies and Kittens and Putting It All Together in a Health Plan
In the last lesson, you will take a close look at animal behavior. You will delve into how best to train puppies and kittens, and more importantly, how to share the information with your clients. At the end of the course, you will see how everything you've learned can be put together for a comprehensive health plan.
Contact Hours
24
CEUs
1
Industry Standard, State or National Certification
None
CE or CU Articulation
No
Prerequisites
There are no prerequisites to take this course.
Text and Supplies Needed
Hardware Requirements:
This course can be taken on either a PC, Mac, or Chromebook.
Software Requirements:
PC: Windows 8 or later.
Mac: macOS 10.6 or later.
Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
Adobe Acrobat Reader.
Software must be installed and fully operational before the course begins.
Other:
Email capabilities and access to a personal email account.
Instructional Material Requirements:
The instructional materials required for this course are included in enrollment and will be available online.
Clinical Site/Special Facilities
None
Requirements for Successful Completion
90% attendance"• Students must successfully pass 10 quizzes with a minimum grade of 70% by the second quiz attempt.
• If all quizzes are not passed with 70 or better by the second attempt, the final exam score must be 70% or higher on the first attempt for successful completion.
• The Final Exam must be taken by the Wake Tech course end date."
Accreditation/Special Approval Requirements
N/A
Intended Audience
If you have ever considered a career as a veterinary assistant, this course is for you!
Specific Industry or Business Support Needs
N/A
Wake County Need for Industry Positions
N/A
Industry or Job Titles Related to training Outcomes for Employment
Related Courses
Course Contact Information
Non-Credit Online Learning http://ceonline.waketech.edu
919-532-5847
[email protected]
No active courses available at this time.
To be notified when this course becomes available, please use
Wake Tech's Notify Me service.
Become a Veterinary Assistant III: Practical Skills
Course Objectives
Gain a throughout understanding of examination room procedures, including disinfecting, prepping, and taking a patient's TPR (temperature, pulse, and respiration).
Study how to safely restrain an animal for blood tests, urine collection, and injections.
Learn how to obtain blood samples, which needles to use for which patient, where the best anatomical sites for collecting blood are located, and how to catheterize a bladder.
Outline of instruction
Lesson 1 - Basic Dog Restraints
You'll begin this course by learning about one of the basic duties of veterinary assistants-how to safely and securely hold animals. Proper restraint techniques are the keys to ensuring that you and the person performing a procedure are safe. In addition to learning those techniques, you'll find out how to assess a patient's body language, how to remove a dog from a cage, and how to use different equipment to control a patient.
Lesson 2 - Basic Restraint Techniques
You focused on dogs in the last lesson. In this lesson, you'll change the focus to cats. Their body language cues differ from a dog's, so how you handle them will change, too. You'll learn the "stretch," the "scruff," and the "kitty burrito" restraint techniques. Then, you'll examine how to restrain rabbits, birds, and other exotics.
Lesson 3 - Exams, Pilling, and Nails
Now it's time to learn how to put your new restraint skills to work. Nearly every day, a veterinary assistant will be asked to help restrain an animal for any number of reasons: blood collection, injections, and routine examinations to name a few. Other times, you'll have to conduct a physical exam, give medication, or trim nails. In this lesson, I'll provide you with videos as well as detailed, step-by-step instructions to help prepare you for these duties.
Lesson 4 - Blood Collection
A blood tests is a vital way for veterinarians to determine what's wrong with a patient. So taking blood samples and having a working knowledge of an animal's circulatory system is key for a veterinary assistant. After a review of the circulatory system, we'll look at the most common sites for taking blood-jugular, cephalic, and saphenous veins. Then, we'll take a look at the equipment you'll be using (needles, syringes, and blood collection tubes).
Lesson 5 - Blood Tests
Now that you have a blood sample, what can you do with it? In this lesson, we'll focus on the tests you might help to perform and explore how veterinarians diagnose diseases. Though there are thousands of diseases, a few important ones are anemia, diabetes, kidney disease, and liver failure. You'll quickly learn the difference between white blood cells and chemistries and how to do a PCV and blood smear.
Lesson 6 - Urine Tests
All fluids tell a story. In this lesson, we'll look at urine and how to take samples. You could just put a bowl under a dog, of course, but there other methods that will help ensure that the sample remains uncontaminated. And just like when we talked about blood, we'll also look at the tests that you might help to perform on urine, and go over what duties you'll be responsible for.
Lesson 7 - Surgeries
In this lesson, we'll move into the surgical suite. Although the veterinarian will do the surgery itself, she won't be able to do it alone. You may be asked to clip and scrub a patient for surgery. Other responsibilities could include preparing surgical packs, knowing the names of the surgical instruments, and cleaning and sterilizing those instruments properly. You'll also have a front row seat to a life-saving surgery that I performed on a little dog.
Lesson 8 - Hygiene 101
While it's not the most glamorous of tasks, keeping anal sacs clear and anal glands healthy is a big part of basic health care for companion animals. I'll explain how to identify an impacted sac and show you two techniques you can use to remedy this condition. We'll also examine how to clean ears, administer medication, and provide a bath-all common responsibilities that you may be assigned as a veterinary assistant.
Lesson 9 - Gender, Age, and Dosage Calculations
Suppose someone brings you a little kitten and wants to know if it's a boy or a girl. Can you do it? In this lesson, we'll look at how to identify the gender of kittens, puppies, and bunnies, as well as how to tell their age. Knowing the age of a patient is important when figuring out how much medication to give. So I've also included a segment on how to calculate doses of medication to help you figure out what and how much to give your patient.
Lesson 10 - Exam Room Skills (TPR)
Now we'll move into the exam room. Yes, assistants have to know how to set up the room, but they can also play an important role in preparing the patients before the veterinarian sees them. In this lesson you'll learn about TPR-temperature, pulse, and respiration. We'll also discuss how to take a patient history, what to look for while performing the TPR, and how to identify dehydration.
Lesson 11 - Radiology and Medical Terminology
Do you know metatarsals from metacarpals? How about ventral from dorsal? In this lesson, I'll give you a crash course in medial terminology and how to use it when taking radiographs. We'll also talk about how to read x-rays and go over why bones look white and lungs look dark. You'll discover how to train a dog so you can take a hip x-ray without sedation.
Lesson 12 - Injections, Vaccines, and Worms
In this last lesson, we'll take a closer look at how to give injections (including vaccines) and how to diagnose one of the most common ailments that afflicts cats and dogs: worms. We'll discuss collection techniques, proper equipment, what to look for in a sample, and how to identify different types of worms. Finally, we'll wrap up with some of the more memorable cases I've dealt with during my years as a veterinarian. Maybe they'll inspire you to become a veterinarian yourself!
Contact Hours
24
CEUs
1
Industry Standard, State or National Certification
None
CE or CU Articulation
No
Prerequisites
There are no prerequisites to take this course. However, completion of Become a Veterinary Assistant and Become a Veterinary Assistant II: Canine Reproduction is recommended.
Text and Supplies Needed
Hardware Requirements:
This course can be taken on either a PC, Mac, or Chromebook.
Software Requirements:
PC: Windows 8 or later.
Mac: macOS 10.6 or later.
Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
Adobe Acrobat Reader.
Software must be installed and fully operational before the course begins.
Other:
Email capabilities and access to a personal email account.
Instructional Material Requirements:
The instructional materials required for this course are included in enrollment and will be available online.
Clinical Site/Special Facilities
None
Requirements for Successful Completion
90% attendance"• Students must successfully pass 10 quizzes with a minimum grade of 70% by the second quiz attempt.
• If all quizzes are not passed with 70 or better by the second attempt, the final exam score must be 70% or higher on the first attempt for successful completion.
• The Final Exam must be taken by the Wake Tech course end date."
Accreditation/Special Approval Requirements
N/A
Intended Audience
This course is intended for anyone who would like to continue to expand their knowledge on Becoming a Veterinary Assistant.
Specific Industry or Business Support Needs
N/A
Wake County Need for Industry Positions
N/A
Industry or Job Titles Related to training Outcomes for Employment
Related Courses
Course Contact Information
Non-Credit Online Learning http://ceonline.waketech.edu
919-532-5847
[email protected]
| Details | Section | Date(s) | Location | Price | Seats | 311982 | 05/14/25 - 07/04/25 | Online | 77.00 | 20 |
Course Cancelled
|
|---|
If you would like to be notified when additional sections become available, please use Wake Tech's Notify Me service.
Notary Public Education (Book Included)
Course Objectives
Acknowledge signatures
Administer oaths and affirmations
Verify or prove signatures
Outline of instruction
How to become a NC Notary Public
Review forms
Notary Public Act 10B
Notarization explained in Eight Simple Steps
Notarial Certificates
Special Circumstances
Notary Violations
Changes in Notary Status
Notary Instructor Login
Things a Notary Public should know about the Notary law
Exam and Reappointment
Electronic Notary
Contacting Secretary of State Notary Division
Contact Hours
7
CEUs
1
Industry Standard, State or National Certification
The North Carolina Department of the Secretary of State Notary Public Section
CE or CU Articulation
No
Prerequisites
None
Text and Supplies Needed
Textbook Included in Class Price.
Clinical Site/Special Facilities
N/A
Requirements for Successful Completion
attendance
Accreditation/Special Approval Requirements
N/A
Intended Audience
Anyone who is needing, or wanting, to serve as a Notary Public in North Carolina.
Specific Industry or Business Support Needs
NC Notary Publics are used throughout the state, in various job functions, and are essential to business transactions throughout the state.
Wake County Need for Industry Positions
N/A
Industry or Job Titles Related to training Outcomes for Employment
Related Courses
SEF-3001EG2
Course Contact Information
Community & Career Education Staff
919-532-5700
[email protected]
| Details | Section | Date(s) | Location | Price | Seats | 311959 | 06/16/25 - 06/16/25 | Western Wake Campus | 125.00 | 7 | Register |
|---|---|---|---|---|---|---|
| 311961 | 06/17/25 - 06/17/25 | BEC | 125.00 | 8 | Register | |
| 311962 | 06/18/25 - 06/18/25 | Western Wake Campus | 125.00 | 11 | Register | |
| 311964 | 06/18/25 - 06/18/25 | BEC | 125.00 | 13 | Register | |
| 311963 | 06/19/25 - 06/19/25 | RTP Campus | 125.00 | 7 | Register | |
| 311966 | 06/23/25 - 06/23/25 | Western Wake Campus | 125.00 | 15 | Register | |
| 311967 | 06/24/25 - 06/24/25 | BEC | 125.00 | 12 | Register | |
| 311968 | 06/25/25 - 06/25/25 | Western Wake Campus | 125.00 | 16 | Register | |
| 311985 | 06/25/25 - 06/25/25 | BEC | 125.00 | 14 | Register | |
| 311956 | 06/26/25 - 06/26/25 | RTP Campus | 125.00 | 9 | Register | |
| 311997 | 06/30/25 - 06/30/25 | Western Wake Campus | 125.00 | 14 | Register | |
| 312704 | 07/01/25 - 07/01/25 | BEC | 125.00 | 18 | Register | |
| 312705 | 07/02/25 - 07/02/25 | Western Wake Campus | 125.00 | 16 | Register | |
| 312706 | 07/02/25 - 07/02/25 | BEC | 125.00 | 16 | Register | |
| 312796 | 07/15/25 - 07/15/25 | BEC | 125.00 | 17 | Register | |
| 312778 | 07/16/25 - 07/16/25 | Western Wake Campus | 125.00 | 17 | Register | |
| 312812 | 07/17/25 - 07/17/25 | RTP Campus | 125.00 | 18 | Register | |
| 312814 | 07/21/25 - 07/21/25 | Western Wake Campus | 125.00 | 18 | Register | |
| 312815 | 07/22/25 - 07/22/25 | BEC | 125.00 | 18 | Register | |
| 312817 | 07/23/25 - 07/23/25 | BEC | 125.00 | 17 | Register | |
| 312819 | 07/23/25 - 07/23/25 | Western Wake Campus | 125.00 | 18 | Register | |
| 312891 | 07/28/25 - 07/28/25 | Western Wake Campus | 125.00 | 18 | Register | |
| 312892 | 07/29/25 - 07/29/25 | BEC | 125.00 | 18 | Register | |
| 312894 | 07/30/25 - 07/30/25 | Western Wake Campus | 125.00 | 18 | Register | |
| 312895 | 07/30/25 - 07/30/25 | BEC | 125.00 | 18 | Register | |
| 312896 | 07/31/25 - 07/31/25 | RTP Campus | 125.00 | 18 | Register |
If you would like to be notified when additional sections become available, please use Wake Tech's Notify Me service.
Certificate in Legal and Ethical Issues in Healthcare
Course Objectives
Examine the legal implications of the Health Insurance Portability and Accountability Act (HIPAA), and consider the issues that arise from on-the-job situations such as medication errors, organ donation, and workplace violence.
Explore how the rise of social media has impacted the healthcare industry.
Gain a solid grasp of crucial topics in the healthcare industry that are important to anyone working in the medical field.
Outline of instruction
Lesson 1 - Legal Issues in Healthcare
Healthcare professionals today are acutely aware of the need to understand the legal environment in which they practice. Ever-shrinking resources, shorter lengths of stay, high-acuity patients, availability of more complex information, diverse patient populations, and the use of technology mean that healthcare professionals must understand the legal risks inherent in their practice.
Lesson 2 - Ethical Foundations in Healthcare
Healthcare professionals face ethical dilemmas every day of their professional lives. Ethical decision-making is an important part of the care they provide to their patients and clients. A sound understanding of key ethical issues helps healthcare providers make appropriate ethical decisions during the course of their care.
Lesson 3 - Contemporary Ethical Dilemmas in Healthcare
With the advent of astounding scientific and technological advances in every area of health care, today's healthcare environment is increasingly fraught with complex patient care issues. Healthcare professionals often have varying views on legal and ethical dilemmas that make it difficult to act in ways consistent with their own support for patient autonomy. The variation in individual state approaches to laws and professional standards, as well as specific codes of ethics, makes ethical dilemmas challenging for many healthcare providers and patients and family members.
Lesson 4 - HIPAA and Patient Privacy
Personal health information is protected under federal law. The Health Insurance Portability and Accountability Act (HIPAA) provides for the protection and security of personal health information. Both healthcare professionals and consumers must understand the legal and ethical implications of this law and the effects of violations on the patient and the provider.
Lesson 5 - Medication Errors
Medications promote healing, reduce suffering, and contribute to modern medical miracles. However, because thousands of new drugs have been developed recently, because the healthcare environment is increasingly complex, and because patients are older and often sicker, there is increasing risk for medication errors.
Lesson 6 - Social Media and Healthcare
Social media has many characteristics and has become part of the very fabric of today's society. It can be immediate, irreverent, and incredibly powerful. The use of social media in all areas of life, especially health care, is growing exponentially. Used to effectively communicate and connect with other healthcare professionals, the community, and patients, social media also has tremendous risks when not used professionally. Guidelines to ensure its safe and proper use are essential.
Lesson 7 - Organ and Tissue Donation and Recovery
The gift of organ donation is the gift of life. However, the gap between those who need an organ or tissue donation and the number of donations available is wide and growing. Healthcare providers need to understand the issues surrounding organ and tissue donation and recovery so they can effectively support the needs of donor families and donor recipients.
Lesson 8 - Workplace Violence in Healthcare
Workplace violence is an increasing problem in organizations today and is especially challenging in the healthcare industry. Considered a human rights issue, workplace violence affects the dignity of millions of people worldwide and is a major source of inequality, discrimination, stigmatization, and workplace conflict. The consequences to organizations and employees are staggering and include negative financial, safety, and health-related outcomes.
Contact Hours
12
CEUs
No
Industry Standard, State or National Certification
None
CE or CU Articulation
No
Prerequisites
There are no prerequisites to take this course.
Text and Supplies Needed
Hardware Requirements:
This course can be taken on either a PC, Mac, or Chromebook.
Software Requirements:
PC: Windows 10 or later.
Mac: macOS 10.6 or later.
Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
Adobe Acrobat Reader.
Software must be installed and fully operational before the course begins.
Other:
Email capabilities and access to a personal email account.
Instructional Material Requirements:
The instructional materials required for this course are included in enrollment and will be available online.
Clinical Site/Special Facilities
None
Requirements for Successful Completion
90% attendance"• Students must successfully pass 10 quizzes with a minimum grade of 70% by the second quiz attempt.
• If all quizzes are not passed with 70 or better by the second attempt, the final exam score must be 70% or higher on the first attempt for successful completion.
• The Final Exam must be taken by the Wake Tech course end date."
Accreditation/Special Approval Requirements
N/A
Intended Audience
This course is intended for Medical Professionals.
Specific Industry or Business Support Needs
N/A
Wake County Need for Industry Positions
N/A
Industry or Job Titles Related to training Outcomes for Employment
Related Courses
Course Contact Information
Non-Credit Online Learning http://ceonline.waketech.edu
919-532-5847
[email protected]
No active courses available at this time.
To be notified when this course becomes available, please use
Wake Tech's Notify Me service.
Fundamentals of Supervision and Management
Course Objectives
Learn how to make a successful transition from employee to manager and you'll learn how to manage your time so that you can deal with the constant demands of a managerial job.
Study the skills required to delegate responsibility and motivate your employees.
Explore how to solve problems and resolve conflicts so you can accomplish your job more effectively.
Outline of instruction
Lesson 1 - Introduction to Managerial Work
How has management theory evolved over the last 100 years? In this lesson, we'll take a fascinating glimpse back into the days of assembly lines and scientific management. Why did we need managers in the first place? We'll look at the ways organizations are structured and describe managerial jobs in terms of the technical and managerial tasks that are performed.
Lesson 2 - Making the Transition Into Management
It's time to identify the characteristics of a typical supervisor's day and how they handle daily challenges. In this lesson, you will learn how to make the supervisor's path smoother, such as empowerment and communication. How does one begin to think, act, and look like a manager?
Lesson 3 - The Tasks of a Manager
Is leadership distinct from management? Do you have what it takes to be a leader, or are you cut out to be just a manager? In this lesson, we'll look at the evolution of leadership research and begin to discuss the fascinating field of motivation. Believe it or not, a good leader can build motivation right into the design of a job.
Lesson 4 - Managing Tasks, Performance, and Time
In this lesson, you will learn how a supervisor can handle the challenges of delegation, performance management, and time management. Once you understand the challenges of the typical day, you will understand the importance of time management to a supervisor.
Lesson 5 - Introduction to Motivation
It's time to really dig into the topic dear to many managers' hearts-motivation! In this lesson, we'll clarify what managers need to understand about human motivation, and help you to understand the links between motivation and productivity.
Lesson 6 - The Best-Known Researchers in Motivation
Motivational theories are great as long as they truly help you to manage people at work every day. We'll look closely at four theories that pass that test in this lesson: Maslow's hierarchy of needs, Herzberg's two-factor theory of motivation, the three levels of human need in Alderfer's theory, and the three needs outlined by McClelland.
Lesson 7 - Motivation Theories
Do you believe that people naturally want to do a good job? Or are people lazy by nature and need to be watched? In this lesson, find out if you're a Theory X or a Theory Y-type of manager. There are self-fulfilling prophecies to each of those beliefs.
Lesson 8 - Understanding the Theories of Motivation
This lesson defines two more very practical and influential motivational theories; equity theory and expectancy theory. This lesson wraps up the theoretical about the importance of creating a motivational environment.
Lesson 9 - Introduction to Conflict Resolution and Problem-Solving
Now comes the hard part: when real life doesn't work out the way the theories said it should. What happens when conflict arises? This lesson explores conflict and conflict resolution. You will learn about specific techniques of negotiation, a particular type of conflict management.
Lesson 10 - Models of Conflict Resolution and Problem-Solving
This less about conflict and problem-solving in work groups? This lesson identifies means of solving conflict between groups. You will also learn a problem-solving model that is useful in work and in life.
Lesson 11 - Working Through Problems
This lesson explores the problem-solving model and talks about the importance of establishing objectives, generating alternatives, and choosing a solution.
Lesson 12 - Implementing Solutions to Problems and Conflicts
Your final lesson concludes the problem-solving model discussion and gives you the tools you need to carry the plan through to completion. You will explore the conflicts that may arise while solving problems and completing action plans.
Contact Hours
24
CEUs
1
Industry Standard, State or National Certification
None
CE or CU Articulation
No
Prerequisites
There are no prerequisites to take this course.
Text and Supplies Needed
Hardware Requirements:
This course can be taken on either a PC, Mac, or Chromebook.
Software Requirements:
PC: Windows 8 or later.
Mac: macOS 10.6 or later.
Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
Adobe Acrobat Reader.
Software must be installed and fully operational before the course begins.
Other:
Email capabilities and access to a personal email account.
Instructional Material Requirements:
The instructional materials required for this course are included in enrollment and will be available online.
Clinical Site/Special Facilities
None
Requirements for Successful Completion
90% attendance"• Students must successfully pass 10 quizzes with a minimum grade of 70% by the second quiz attempt.
• If all quizzes are not passed with 70 or better by the second attempt, the final exam score must be 70% or higher on the first attempt for successful completion.
• The Final Exam must be taken by the Wake Tech course end date."
Accreditation/Special Approval Requirements
N/A
Intended Audience
For anyone interested in learning the skills in managing time, delegating responsibility, motivating your employees, solving problems and resolving conflicts so you can accomplish your job more effectively.
Specific Industry or Business Support Needs
N/A
Wake County Need for Industry Positions
N/A
Industry or Job Titles Related to training Outcomes for Employment
Related Courses
Course Contact Information
Non-Credit Online Learning http://ceonline.waketech.edu
919-532-5847
[email protected]
| Details | Section | Date(s) | Location | Price | Seats | 311593 | 06/11/25 - 08/01/25 | Online | 77.00 | 16 | Register |
|---|
If you would like to be notified when additional sections become available, please use Wake Tech's Notify Me service.
PMP/CAPM Exam Preparation
Course Objectives
Upon successful completion, students will have learned an overview of how to manage a project and testing techniques for the PMP or CAPM exam.
Outline of instruction
Introduction to PMP® and CAPM® Certifications
Project Management Essentials
Project Management Knowledge Areas & Processes
Integration Management
Scope Management
Time Management
Cost Management
Quality Management
Human Resource Management
Communications Management
Risk Management
Project Procurement Management
Project Stakeholder Management
Professional and Social Responsibility
Conclusion
Contact Hours
35
CEUs
1
Industry Standard, State or National Certification
Project Management Institute (PMI)
CE or CU Articulation
No
Prerequisites
Experience in project management
Text and Supplies Needed
N/A
Clinical Site/Special Facilities
N/A
Requirements for Successful Completion
90% attendance"Demonstrate an understanding of at least 70% of the course material taught."
Accreditation/Special Approval Requirements
N/A
Intended Audience
Project managers or those aspiring to be project managers.
Specific Industry or Business Support Needs
N/A
Wake County Need for Industry Positions
N/A
Industry or Job Titles Related to training Outcomes for Employment
Project Manager
Related Courses
SEF-3001EG1
SEF-3001EZ1
Course Contact Information
Lonette Mims
919-335-1020
[email protected]
No active courses available at this time.
To be notified when this course becomes available, please use
Wake Tech's Notify Me service.
Become an Optical Assistant
Course Objectives
Learn all the different places optical assistants can work.
Discover the personal and professional skills needed to work in a front and back office and in an optical dispensary and lab.
Learn how our amazing eyes work and come to understand some common eye conditions.
Outline of instruction
Lesson 1 - What Optical Assistants Do
Discover the wide range of opportunities available in optical assisting as you determine whether this fun and in-demand career is right for you.
Lesson 2 - The Amazing Eye
Take a tour of the parts of the eye, and find out how they work together to create the miracle of vision. This lesson will give you a big head start on the path to becoming an optical assistant.
Lesson 3 - Common Eye Problems
Common eye problems cause millions of people to need glasses, contact lenses, vision therapy, or low vision aids. You'll also learn about common eye disorders and receive important tips on protecting the eyesight.
Lesson 4 - Other Eye Conditions and Terms
Explore eye conditions like color-blindness, having a "lazy eye", and what it means to be legally blind.
Lesson 5 - Front Office Skills for Success
Take a look at front office optical assisting-a great career if you're a "people" person and a multi-tasker. Learn about becoming a goodwill ambassador, triage, and the ins and outs of scheduling patients efficiently.
Lesson 6 - Back Office Basics
Check out back office assisting if you're looking to perform hands-on patient care. Learn about taking a patient's medical history, the tests used to gather vision data, and two specialty areas in back office assisting: contact lens fitting and surgical assisting.
Lesson 7 - The Prescription
Gain the power to understand the language of optical prescriptions! Learn how those numbers and symbols on an eye doctor's prescription translate into just the right lenses for a patient.
Lesson 8 - Glasses: Function and Fashion
Learn the insider secrets of eyeglass styling so you can pick frame styles that make most people look attractive and feel confident.
Lesson 9 - All About Contact Lenses
Contact lenses help correct vision. Learn how optical assistants fit contact lenses and educate patients about using them correctly.
Lesson 10 - Essential Customer Service Skills
Look at the best ways to make people feel welcome, respected, and well treated at every step of their visit to a doctor's office or retail store. You'll also get great tips for smoothing the waters if problems arise.
Lesson 11 - Specialties: Something for Everyone!
Take a look at three of the most interesting optical assisting specialties: low vision clinics, vision therapy, and refractive surgery.
Lesson 12 - Certification and Licensing
Learn how certification puts you in line for promotions and management positions as you take a look at the different types of certification you can achieve in the optical assisting field.
Contact Hours
24
CEUs
1
Industry Standard, State or National Certification
None
CE or CU Articulation
No
Prerequisites
There are no prerequisites to take this course.
Text and Supplies Needed
Hardware Requirements:
This course can be taken on either a PC, Mac, or Chromebook.
Software Requirements:
PC: Windows 8 or later.
Mac: macOS 10.6 or later.
Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
Adobe Acrobat Reader.
Software must be installed and fully operational before the course begins.
Other:
Email capabilities and access to a personal email account.
Instructional Material Requirements:
The instructional materials required for this course are included in enrollment and will be available online.
Clinical Site/Special Facilities
None
Requirements for Successful Completion
90% attendance"• Students must successfully pass 10 quizzes with a minimum grade of 70% by the second quiz attempt.
• If all quizzes are not passed with 70 or better by the second attempt, the final exam score must be 70% or higher on the first attempt for successful completion.
• The Final Exam must be taken by the Wake Tech course end date"
Accreditation/Special Approval Requirements
N/A
Intended Audience
If you think you'd like to become an optical assistant, this is the course for you! You'll take a comprehensive look at the diverse world of optical assisting. You'll see why optometry is such an interesting field and how rewarding it can be to help people solve their vision problems.
Specific Industry or Business Support Needs
N/A
Wake County Need for Industry Positions
N/A
Industry or Job Titles Related to training Outcomes for Employment
Related Courses
Course Contact Information
Non-Credit Online Learning http://ceonline.waketech.edu
919-532-5847
[email protected]
No active courses available at this time.
To be notified when this course becomes available, please use
Wake Tech's Notify Me service.
How to Start a Food Truck Business
Course Objectives
learn the requirements for starting a food truck business. At the conclusion of the course students will have the knowledge of federal, state and local regulations, zoning, licenses, and permits needed. Students will also gain the knowledge of the major components needed to construct a business plan as well. Food truck owners are required to have a certification in Serv Safe, and at the end of this course all students are required to take and pass the Serv Safe exam.
Outline of instruction
Wake County Environmental Services-
Teacher Intro and Student Intro (Why did you sign up for this course?)
Speaking the Same Language ,
Role of Wake County Environmental Services
NC Rules and NC Food Code
Top Ten Most Common Mistakes
What is a Commissary and Commissary Requirements (Wake Co. Video)
Basic Construction
Water and Sewer Tanks
Why an LP Gas Inspection? (Philly Explosion 2 videos)
Where can I operate (Local and Statewide)
Wake County Food Truck Application Process
Tour a Food Truck and Q&A with owners
Tips for Menu Design
The Yellow Submarine (Individual Exercise/Class Discussion)
Required Food Truck Equipment
Equipment Installation (Wake Co. Video)
New Build Versus Used
Water Heaters and Generators
Supplemental Cook Rooms
Wake County Food Truck Application Process
Design a Food Truck and Menu (Groups Activity and Class Presentation)
Questions and Answers
Zoning & City Requirements
Introduction to City of Raleigh guidelines to operating a food truck, both on private property and the public right of way. Understanding who
you need to contact within the municipality. What permits, agreements or licenses may be required for the home base of the food truck business
and the municipalities the food truck will be operating in.
How to determine if a property is eligible to allow the operation of a food truck. Understanding how specific Zoning districts could impact
this .Understanding the difference between sole proprietorships, corporations, limited liability companies and general partnerships.
Understanding the purpose, need and process to secure a N.C. Sales and Use Certificate. Understanding Insurance requirements and
additional insured endorsements. Preparing a successful submittal package and sketch plan of the property you wish to operate on.
Business Plan, Loans, Marketing, etc.-
Ways to Start Your Business, Pros & Cons of Starting Your Own Business, Pros & Cons of Franchising, Developing a Business Plan,
Capitalizing/Financing types of Legal Entities. Which legal structures is best for you, Business Insurance, Business Licenses & Permits, Accounting
Basics & Business, Marketing & Advertising . Guest Speakers related to the Food Truck Industry
ServSafe Certification-
Providing Safe Food, Forms of Contamination, The Safe Food Handler, The Flow of Food An Introduction , Purchasing, Receiving, Storage,
The Flow of Food (Preparation), The Flow of Food (Holding, Serving), Food Safety Management, Safe Facilities and Pest Management, Cleaning
and Sanitizing. Final Exam is given on last day of class.
Contact Hours
33
CEUs
No
Industry Standard, State or National Certification
ServSafe Certification
CE or CU Articulation
No
Prerequisites
None
Text and Supplies Needed
Books will be provided to the students for use only.
Clinical Site/Special Facilities
None
Requirements for Successful Completion
90% attendance"Class participation and successful completion of ServSafe Certification Exam by obtaining 75% or higher grade as per the National Restaurant Association."
Accreditation/Special Approval Requirements
N/A
Intended Audience
Food Truck Owners & Operators, Restaurants, Small Business, Chefs,
Specific Industry or Business Support Needs
Food Truck Entrepreneur's and Cooks, Chefs etc.
Wake County Need for Industry Positions
Food Truck Industry is one of the fastest growing industries in the country right now . Wake County is considered the top 3 Foodie Town with the top food trucks in the country.
According to IBISWorld industry research, food trucks generate $857 million in annual revenue and employ nearly 15,000 people. The industry has grown by around 10 percent annually over the last five years and is expected to generate $2.7 billion by 2017.Overall employment of cooks is projected to grow 4 percent from 2014 to 2026.
Industry or Job Titles Related to training Outcomes for Employment
| Details | Section | Date(s) | Location | Price | Seats | 312155 | 08/12/25 - 09/16/25 | Public Safety Education Campus | 320.00 | 9 | Register |
|---|
If you would like to be notified when additional sections become available, please use Wake Tech's Notify Me service.
Real Estate Provisional Broker (Pre-Licensing)
Course Objectives
Learn the basic knowledge and skills necessary to act as a licensed real estate broker in a manner that protects and serves the public interest and
Prepare for the real estate license examination
Outline of instruction
Course Orientation and Overview
Basic Real Estate Concepts
Property Ownership and Interests
Property Taxation and Assessment
Transfer of Title to Real Property
Land Use Controls
Environmental Issues in Real Estate
Brokerage Relationships: Laws and Practice
Agency Contracts (Sales) and Related Practices
Basic Contract Law
Sales Contracts and Related Procedures
Real Estate Financing
Closing a Sales Transaction
Real Property Valuation
Landlord and Tenant
Property Management
Fair Housing
Federal Income Taxation of Home Ownership/Sale
Basic House Construction
Basic Real Estate Investment
Real Estate License Law and Commission Rules
Agent Safety
Real Estate Mathematics
Review
Final Exam
Contact Hours
90
CEUs
1
Industry Standard, State or National Certification
North Carolina Real Estate Commission
CE or CU Articulation
No
Prerequisites
To help ensure student success, participants who do not have a college degree are encouraged to obtain a Silver Level Career Readiness Certificate before taking this course.
Text and Supplies Needed
For the most up-to-date textbook and technology requirements, please click on the Details button.
Clinical Site/Special Facilities
None
Requirements for Successful Completion
80% attendance"Note especially the requirements for a 75% minimum passing score on the end-of-course examination
"
Accreditation/Special Approval Requirements
N/A
Intended Audience
Individuals seeking Real Estate license.
Specific Industry or Business Support Needs
N/A
Wake County Need for Industry Positions
N/A
Industry or Job Titles Related to training Outcomes for Employment
Related Courses
Course Contact Information
Community & Career Education Staff
919-532-5700
[email protected]
| Details | Section | Date(s) | Location | Price | Seats | 312483 | 06/23/25 - 08/27/25 | Northern Wake Campus | 198.00 | 11 | Register |
|---|---|---|---|---|---|---|
| 312181 | 07/14/25 - 09/11/25 | MS Teams Virtual Learning Platform | 198.00 | 14 | Register | |
| 312969 | 08/04/25 - 09/29/25 | MS Teams Virtual Learning Platform | 198.00 | 25 | Register | |
| 312973 | 08/04/25 - 09/29/25 | MS Teams Virtual Learning Platform | 198.00 | 25 | Register |
If you would like to be notified when additional sections become available, please use Wake Tech's Notify Me service.
"Flip It"...A look into investing in today's real estate market
Course Objectives
Students will learn to evaluate their homes as investments, calculate value accurately, understand how to increase value and marketability, and explore financing options.
Outline of instruction
1. Part 1: Introduction to Class
a. About the Instructor
b. About you - what are you trying to obtain from the class by week 9
c. Weekly articles - send to me in advance
d. Decide on your goals
e. How to Obtain info
f. Determining good comps
g. Start on Finance options & NC Contracts
2. Part 2: Finances
a. Review / Q&A of last weeks class / Go over articles sent over past week
b. Guest speaker if available (Lender)
c. Traditional institutional financing options
d. Private money
e. Comparing Loan options and how it affects your investment
f. Establishing returns
g. Finish NC Contract info
3. Part 3: Rentals
a. Review / Q&A of last weeks class / Go over articles sent over past week
b. Goals of your rental
c. Guest Speaker if available (Property Manager)
d. How to identify a good rental property
e. Cash flow and numbers
f. Ins and Outs of a lease
g. Tenant issues, Marketing of Rental, Misc. Issues
4. Part 4: Flips (Part 1)
a. Review / Q&A of last weeks class / Go over articles sent over past week
b. Goals of your Flip
c. Finding the Flip
d. Budget & Timelines
e. Example House Video
f. Students will create a sample repair list & budget between Parts 4 & 5
5. Part 5: Flips (Part 2)
a. Review / Q&A of last weeks class / Go over articles sent over past week
b. Guest speaker if available (General Contractor)
c. Go over in-depth budgets
d. Compare list of repairs and budgets for Example House from week 4
e. Combine student's repairs/budgets to a master list and see if home is profitable
f. Misc. Items & Tips
6. Part 6: Taxes, LLC's, Personal Residences and Foreclosures
a. Review / Q&A of last weeks class / Go over articles sent over past week
b. Guest Speaker if available (CPA for taxes)
c. How to structure investors and use of LLC's
d. Utilizing personal residences as investments, upgrades to make, etc.
7. Part 7: Overall/Recap of class, Specific examples/problems/questions
a. Review / Q&A of last weeks class / Go over articles sent over past week
b. Go over each topic covered and review
c. Extensive Q&A
Contact Hours
21
CEUs
No
Industry Standard, State or National Certification
None
CE or CU Articulation
No
Prerequisites
none
Text and Supplies Needed
Provided
Clinical Site/Special Facilities
None
Requirements for Successful Completion
80% attendance
Accreditation/Special Approval Requirements
N/A
Intended Audience
Specific Industry or Business Support Needs
N/A
Wake County Need for Industry Positions
N/A
Industry or Job Titles Related to training Outcomes for Employment
Related Courses
SEF-3001A2
Course Contact Information
Community & Career Education Staff
919-532-5700
[email protected]
No active courses available at this time.
To be notified when this course becomes available, please use
Wake Tech's Notify Me service.
Business Etiquette 101
Course Objectives
Define professional behavior.
Determine standards for appearance, actions and attitudes in a business environment.
Acquire skills to handle a variety of business situations, such as networking events, business meals, and award dinners.
Practice dining etiquette in a variety of business situations.
Demonstrate effective self-introductions, introductions of others and conversation starters.
Learn appropriate voice mail and email etiquette.
Outline of instruction
Describe professional behavior, inside and outside the work environment. Determine standards for appearance, actions, and attitude to create a professional climate at work. Practice appropriate phone etiquette and voice mail etiquette.
Learn and then practice effective self-introductions, introductions of others and creating a conversation with diverse individuals. Learn appropriate email messaging.
Review and practice dining etiquette for everything from business lunches, casual buffets to formal dinners. Become aware of different cultural customs.
Prepare participants to handle a variety of social business situations, such as networking events, onboarding of new employees, business meetings, meals with other professionals and clients. Develop an action plan to improve personal professionalism.
Contact Hours
6
CEUs
1
Industry Standard, State or National Certification
None
CE or CU Articulation
No
Prerequisites
none
Text and Supplies Needed
none
Clinical Site/Special Facilities
None
Requirements for Successful Completion
90% attendance
Accreditation/Special Approval Requirements
N/A
Intended Audience
Anyone interested in applying for job, current employees, and those looking to get ahead using their newly acquired skills.
Specific Industry or Business Support Needs
N/A
Wake County Need for Industry Positions
N/A
Industry or Job Titles Related to training Outcomes for Employment
Related Courses
COM-3711AC3
COM-3711A1
Course Contact Information
Community & Career Education Staff
919-532-5700
[email protected]
No active courses available at this time.
To be notified when this course becomes available, please use
Wake Tech's Notify Me service.
Big Data and Business Analytics Part 2
Course Objectives
learn how to manage, visualize, and analyze large data sets using online tools and applications
Outline of instruction
Data Management for Big Data
a. Storing Data Through the Cloud
b. Connecting Data Sources to Analysis Tools and Applications
Dashboard Reporting for Business Stakeholders
a. Basics of Using Dashboard to Report Data
b. Google Data Studio Techniques for Building Reporting Dashboards
i. Dashboard Ease of Accessibility and Interface
ii. Data Visualization
III. Advanced Data Analysis
a. Brief Introduction to SQL
b. Segment/Cluster Analysis
c. Cohort Analysis
d. Optimization & A/B Testing
IV. Incorporating All Topics into Comprehensive Analysis
Contact Hours
8
CEUs
1
Industry Standard, State or National Certification
None
CE or CU Articulation
No
Prerequisites
Elementary-Intermediate Understanding of Excel, Data Analytics Part 1 or equivalent.
Text and Supplies Needed
Laptop with Internet Access & Microsoft Excel
Clinical Site/Special Facilities
None
Requirements for Successful Completion
attendance
Accreditation/Special Approval Requirements
N/A
Intended Audience
Anyone interested in learning the basics of data analytics and to utilize Excel to perform data analytics.
Specific Industry or Business Support Needs
N/A
Wake County Need for Industry Positions
N/A
Industry or Job Titles Related to training Outcomes for Employment
Related Courses
Course Contact Information
Community & Career Education Staff
919-532-5700
[email protected]
No active courses available at this time.
To be notified when this course becomes available, please use
Wake Tech's Notify Me service.
Read Between The Lines: Helping Investors Understand the Numbers
Course Objectives
Outline of instruction
Contact Hours
4
CEUs
1
Industry Standard, State or National Certification
This course has been approved by the NCREC to count toward 4 credit hours of CE education.
CE or CU Articulation
No
Prerequisites
None
Text and Supplies Needed
If taking for credit; a photo ID and your NCREC license number must be presented at the beginning of class. All other materials will be supplied.
Clinical Site/Special Facilities
None
Requirements for Successful Completion
attendance
Accreditation/Special Approval Requirements
N/A
Intended Audience
NC Real Estate Brokers in need of CE hours to meet the requirements set forth by the NCREC.
Specific Industry or Business Support Needs
Real Estate Agent
Provisional Broker
Real Estate Broker
Broker in Charge
Wake County Need for Industry Positions
N/A
Industry or Job Titles Related to training Outcomes for Employment
Real Estate Agent
Provisional Broker
Real Estate Broker
Broker in Charge
Related Courses
SEF-3001EO2
SEF-3001A2
RLS-3700A2
SEF-3001JQ2
SEF-3001NO2
Course Contact Information
Community & Career Education Staff
919-532-5700
[email protected]
No active courses available at this time.
To be notified when this course becomes available, please use
Wake Tech's Notify Me service.
Electronic Notary
Course Objectives
Understand the Elements of Electronic Notarization
Perform a Electronic Notarization
Recognize Electronic Notarization Security Standards
Outline of instruction
• NC eCommerce History
• Eligibility and Registration
• The Notary Public Act - A Broad Review
• Elements of Electronic Notorization
• Performing an Electronic Notarization
• Electronic Notorization Solutions
• Security Standards
• Electronic Notary Solution Providers
• Ethics
• Consequences of Misconduct
• Electronic Notary Journal
• Best Practices and Recommendations
• Final Exam
Contact Hours
4
CEUs
1
Industry Standard, State or National Certification
None
CE or CU Articulation
No
Prerequisites
Valid commission as a North Carolina Notary Public and a valid driver's license
Text and Supplies Needed
2016 Notary Guidebook and your Notary ID Number.
Clinical Site/Special Facilities
N/A
Requirements for Successful Completion
attendance"Upon completion of this course with a passing exam grade of 80%, a person is eligible to make application with the NC Secretary of State office."
Accreditation/Special Approval Requirements
N/A
Intended Audience
Anyone who wants to successfully pass the Electronic Notarization exam
Specific Industry or Business Support Needs
N/A
Wake County Need for Industry Positions
N/A
Industry or Job Titles Related to training Outcomes for Employment
Related Courses
SEF-3001O2
SEF-75651
Course Contact Information
Community & Career Education Staff
919-532-5700
[email protected]
| Details | Section | Date(s) | Location | Price | Seats | 312256 | 06/26/25 - 06/26/25 | MS Teams Virtual Learning Platform | 85.00 | 7 | Register |
|---|---|---|---|---|---|---|
| 311995 | 06/27/25 - 06/27/25 | Public Safety Education Campus | 85.00 | 14 | Register | |
| 312823 | 07/25/25 - 07/25/25 | Public Safety Education Campus | 85.00 | 16 | Register | |
| 312893 | 07/29/25 - 07/29/25 | MS Teams Virtual Learning Platform | 85.00 | 16 | Register |
If you would like to be notified when additional sections become available, please use Wake Tech's Notify Me service.
Data Analytics for Business Professionals
Course Objectives
Microsoft Excel Fundamentals:
• Manage worksheets and workbooks
• Manage data cells and ranges
• Manage tables and table data
• Perform operations by using formulas and functions
• Manage charts
• Prepare for the certification exam
Excel Data Analysis:
• Demonstrate basic usage of Excel data analysis techniques
• Explore external databases, PivotTables, and Pivot Charts
• Import and export data using external sources
• Cleanse data
• Analyze data using PivotTables And PivotCharts
SQL:
• Create normalized databases
• Explore how to insert data into tables efficiently
• Use various techniques to retrieve data from multiple tables
Power BI:
• Create effective storytelling reports by implementing simple-to-intermediate Power BI features
• Develop powerful analytical models to extract key insights for changing business needs
• Build, publish, and share impressive dashboards for your organization
Tableau:
• Develop data visualizations to explain complex data with clarity
• Explore Data Model capabilities
• Connect to various data sources
• Leverage Tableau Prep Builder's capabilities for data cleaning and structuring
• Create and use calculations to solve problems and enrich the analytics
• Enable smart decisions with data clustering, distribution, and forecasting
• Share data stories to build a culture of trust and action
Communicating with Data:
• Know the fundamental data skills required to work with data
• Use data visualization to influence change in your organization
• Apply data techniques to effectively work with data end to end
• Communicate data points clearly and persuasively
• Review why different stakeholders have divergent needs and views
Outline of instruction
Microsoft Excel Fundamentals:
1. Manage Worksheets and Workbooks
2. Manage Data Cells and Ranges
3. Manage Tables and Table Data
4. Perform Operations by Using Formulas and Functions
5. Manage Charts
6. Prepare for The Excel Core Certification Exam
Excel Data Analysis:
1. Learning Basic Data-Analysis Techniques
2. Working with Data-Analysis Tools
3. Introducing Excel Tables
4. Data from External Sources
5. Cleaning Data
6. Analyzing Table Data with Functions
7. Creating and Using PivotTables
8. Performing PivotTable Calculations
9. Building PivotCharts
10. Exam Certification Preparation
SQL:
1. SQL Basics
2. Manipulating Data
3. Normalization
4. The SELECT Statement
5. Shaping Data with the WHERE Clause
6. JOINS
7. Subqueries, Cases, and Views
8. SQL Programming
9. Security
10. Aggregate Functions
Power BI:
1. Introduction to Business Intelligence and Power BI
2. Up and Running with Power BI Desktop
3. Connecting and Shaping Data
4. Creating Data Models and Calculations
5. Unlocking Insights
6. Creating the Final Report
7. Publishing and Sharing
8. Using Reports in the Service
9. Understanding Dashboards, Apps, and Security
10. Data Gateways and Refreshing Datasets
Tableau:
1. Taking Off with Tableau
2. Connecting to Data in Tableau
3. Moving Beyond Basic Visualizations
4. Calculations and Parameters
5. Leveraging Level of Detail Calculations
6. Diving Deep with Table Calculations
7. Making Visualizations That Look Great and Work Well
8. Telling a Data Story with Dashboards
9. Visual Analytics - Trends, Clustering, Distributions, and Forecasting
Communicating with Data:
1. Communication
2. Data
3. Visualizing Data
4. Visualizing Data Differently
5. Visual Elements
6. Methods of Communicating with Data
7. Implementation Strategies for Your Workplace
8. Tailoring Your Work to Specific Departments
Contact Hours
120
CEUs
1
Industry Standard, State or National Certification
Microsoft
CE or CU Articulation
No
Prerequisites
Prior to registering for this course, students should have digital literacy, including basic computer skills.
Text and Supplies Needed
N/A
Clinical Site/Special Facilities
None
Requirements for Successful Completion
80% attendance"Actively participate in class, including discussions and independent and group activities. ","Complete assigned labs and projects."
Accreditation/Special Approval Requirements
N/A
Intended Audience
Individuals who want to expand their knowledge and skills for employment-readiness or those who want to successfully prepare for the relevant industry certification exam(s).
Specific Industry or Business Support Needs
Data Analyst, Business Analyst, Business Intelligence Analyst, Management Analyst, Systems Analyst
Wake County Need for Industry Positions
According to Burning Glass Technologies, Wake County has a high demand for data analysis skills.
Industry or Job Titles Related to training Outcomes for Employment
Data Analyst
Business Analyst
Business Intelligence Analyst
Management Analyst
Systems Analyst
| Details | Section | Date(s) | Location | Price | Seats | 312484 | 06/09/25 - 10/27/25 | MS Teams Virtual Learning Platform | 293.00 | 13 | Register |
|---|
If you would like to be notified when additional sections become available, please use Wake Tech's Notify Me service.
Lean Six Sigma Yellow Belt
Course Objectives
Identify Six Sigma and Lean foundations and principles
Understand DMAIC Methodology
Use quality tools for successful application
Outline of instruction
Introduction to Lean Six Sigma, LSS History, Principles and Strategy, LSS Typical Benefits, Yellow Belt Roles and Responsibilities, Eight Wastes, 5S, Standard Work, Process Flow, Pull vs. Push, Visual Controls and Management, Theory of Constraints (ToC)
DMAIC Framework, Organizational Functions vs. Process, Understanding Variation, Project Charters, SIPOC Diagrams, Voice of the Customer, Value Stream Mapping, Cause and Effects Analysis, 5 Whys, Mistake Proofing, Point of Use, Control Plans
Contact Hours
8
CEUs
1
Industry Standard, State or National Certification
None
CE or CU Articulation
No
Prerequisites
None
Text and Supplies Needed
What is Lean Six Sigma
Clinical Site/Special Facilities
None
Requirements for Successful Completion
attendance
Accreditation/Special Approval Requirements
N/A
Intended Audience
For leaders and emerging leaders in the workforce.
Specific Industry or Business Support Needs
N/A
Wake County Need for Industry Positions
N/A
Industry or Job Titles Related to training Outcomes for Employment
Related Courses
Course Contact Information
Community & Career Education Staff
919-532-5700
[email protected]
No active courses available at this time.
To be notified when this course becomes available, please use
Wake Tech's Notify Me service.
Fusion Bonding of Cinderella Hair Extensions
Course Objectives
Explain why cosmetologists should study wigs and hair additions.
List the considerations for effective hair addition consultations.
Describe the different hair and fiber types used for hair additions and
wigs.
Outline several different methods of attaching hair extensions.
Describe different types of wigs and hairpieces and how to care for
them.
6 Describe several types of hairpieces and their uses.
Outline of instruction
Infection Control procedures and practices per NCSBCA statues, rules and regulations as it relates to wigs and hair extensions.
The History of wigs and hair extensions.
Theory on wigs and hair extensions.
Consultation for a wig installation and hair extension service.
Demonstration of fusion extensions installation.
Student hands on practice.
Contact Hours
4
CEUs
No
Industry Standard, State or National Certification
None
CE or CU Articulation
No
Prerequisites
An active North Carolina's Cosmetology License.
Text and Supplies Needed
supplies included in tuition.
Clinical Site/Special Facilities
None
Requirements for Successful Completion
attendance
Accreditation/Special Approval Requirements
N/A
Intended Audience
Licensed Cosmetologists and or Barbers.
Specific Industry or Business Support Needs
N/A
Wake County Need for Industry Positions
N/A
Industry or Job Titles Related to training Outcomes for Employment
Related Courses
COS-3201Z7
COS-3201Y7
Course Contact Information
Maribel Jefferies
919-334-1588
[email protected]
No active courses available at this time.
To be notified when this course becomes available, please use
Wake Tech's Notify Me service.
Digital Court Reporting with Legal Transcription
Course Objectives
Learn how to create an accurate legal transcript.
Explore the fundamentals of the United States legal system.
Study professionalism, ethics, and confidentiality.
Learn legal, medical, and industry terminology.
Learn about digital reporting hardware and software, including practice using digital recording software.
Outline of instruction
I. Digital Court Reporter:
A. The Legal System
B. Terminology
C. Hardware
D. Your Software and Annotations
E. On the Job and On the Record
F. Court Work and Large Proceedings
G. Professionalism in the Legal System
H. Course Wrap Up
II. Legal Transcription:
A. Transcriptionist Software Setup
B. English Language
C. Terminology
D. Grammar and Punctuation
E. Building the Transcript
F. Transcription Assignments & Working Environment
G. Transcription Assignments & Course Wrap Up
Contact Hours
120
CEUs
No
Industry Standard, State or National Certification
None
CE or CU Articulation
No
Prerequisites
To complete this course, you will need the following:
High school diploma or equivalent
Basic computer skills, for example:
Create folders/directories and save files
Locate files saved on a computer and upload them to a webpage
Use a web browser and search the Internet
Familiarity with a word processing program
Ability to use videoconferencing software, like Zoom
Eligible for notary public commissions in your state
Text and Supplies Needed
Hardware Requirements:
This course must be taken on a PC. Macs are not compatible.
If using a desktop computer with no internal sound card, it may be necessary to plug in an external USB microphone.
Software Requirements:
PC: Windows 10 or later.
Browser: The latest version of Google Chrome is preferred. Mozilla Firefox and Safari are also compatible.
Microsoft Word: Preferably Microsoft Word 2016, 2019, or Office 365.
Microsoft Word Online
Adobe Acrobat Reader
Express Scribe software. You will be provided with download instructions upon enrollment.
Software must be installed and fully operational before the course begins, except for the Express Scribe software.
Reliable Internet.
Other:
Email capabilities and access to a personal email account.
Instructional Material Requirements:
The supplies required for this course are included in enrollment. The following will be shipped to you approximately 7-10 business days after enrollment:
AltoEdge USB foot pedal
Transcriber Headphones
Clinical Site/Special Facilities
None
Requirements for Successful Completion
90% attendance
Accreditation/Special Approval Requirements
N/A
Intended Audience
This course is for anyone interested in entering the court reporting field as a digital court reporter and a legal transcriber.
Specific Industry or Business Support Needs
N/A
Wake County Need for Industry Positions
N/A
Industry or Job Titles Related to training Outcomes for Employment
No active courses available at this time.
To be notified when this course becomes available, please use
Wake Tech's Notify Me service.
Freight Broker/Agent Training
Course Objectives
Obtain insight into the industry to determine which avenue fits you best and will give you guidance to obtain the highest ratios for success.
Understand why great software, quality contracts, and correct documentation are the backbone of your business.
Review transportation laws and how they affect your business.
Learn the workings of the industry and how to translate that into your relations with your shippers and carriers.
Fine-tune your ability to find a fair but profitable balance in rate quotes to keep your clients satisfied and coming back.
Outline of instruction
The Basics of Freight Brokering
Setting Up Your Business
Setting Goals for Your Business
Setting Up Your Shipper Packet and Your Carrier Packet
Operations and Using Operations Software
Types of Freight and Exploring Niche Markets
Transportation Law
Broker-Carrier Contracts
Broker-Shipper Contracts
Insurance for Carriers and Brokers
Recordkeeping, Accounting, and Financial Management
Determining Your Rate Quotes
Carrier Relations and Solutions for Success
Sales and Profitability
Advanced Marketing
Develop Your Negotiation Skills
Contact Hours
100
CEUs
No
Industry Standard, State or National Certification
None
CE or CU Articulation
No
Prerequisites
There are no prerequisites to take this course. However, since this course focuses solely on U.S. domestic freight brokering, it is recommended you are interested in doing business in the United States.
Text and Supplies Needed
Hardware Requirements:
This course can be taken on either a PC, Mac, or Chromebook.
Software Requirements:
PC: Windows 10 or later.
Mac: macOS 10.6 or later.
Browser: The latest version of Google Chrome or Mozilla Firefox is preferred. Microsoft Edge and Safari are also compatible.
Microsoft Word Online
Adobe Acrobat Reader
Software must be installed and fully operational before the course begins.
Other:
Email capabilities and access to a personal email account.
Instructional Material Requirements:
The instructional materials required for this course are included in enrollment and will be available online.
Clinical Site/Special Facilities
None
Requirements for Successful Completion
80% attendance"Student must score 70% or better on the final exam."
Accreditation/Special Approval Requirements
N/A
Intended Audience
If you are interested in learning more about becoming a Freight Broker, this course is for you!
Specific Industry or Business Support Needs
N/A
Wake County Need for Industry Positions
N/A
Industry or Job Titles Related to training Outcomes for Employment
No active courses available at this time.
To be notified when this course becomes available, please use
Wake Tech's Notify Me service.
Certified Supply Chain Professional + Freight Broker/Agent Training
Course Objectives
Learn Supply Chain Management and Operations.
Learn Purchasing and Supplier Management.
Learn Ethical and Sustainable Sourcing.
Learn Inventory and Demand Forecasting.
Learn Process Management and Six Sigma in the Supply Chain.
Learn Customer Relationship Management and Globalization.
Learn the basics of freight brokering, including documents and software commonly used.
Learn transportation law, insurance, and agreements and contracts fundamentals.
How to set up and run your business, including recordkeeping, determining quotes, and negotiation and marketing techniques.
Outline of instruction
I. Certified Supply Chain Professional (CSCP)
A. Introduction to Supply Chain Management
1. The Origins of Supply Chain
2. Supply Chain Management Accounting and Finance
3. Supply Chain Strategy
4. Supply Chain Planning and Execution
5. Business Strategy
B. Purchasing Management
1.Management Roles
2. Purchasing, Procurement
3. Supplier Negotiation
4. Outsourcing
5. Purchasing Decisions
C. Creating and Managing Supplier Relationships
1. Supplier Relationship Management
2. Supplier Relationship Development
3.Establishing Criteria
4. Distributors
5. Supplier Contracts
D. Ethical and Sustainable Sourcing
1. Sourcing
2. Sustainability
3. Benchmarks
4. Social and Environmental Impacts of Sourcing
5. Customer Impacts of Ethical and Sustainable Sourcing
E. Demand Forecasting
1. Demand Forecasting Concepts and Techniques
2. The Importance of Forecasting
3. Demand Planning
4. Forecasting Methods
5. Forecasting Models
F. Purchasing Management
1. Project Management
2. Creating and Managing Supplier Relationships
3. Resource Planning Systems
G. Inventory Management
1. Inventory Management
2. Financial Statements
3. Inventory and the Flow of Materials
4. Inventory Tracking Methods
H. Midterm
1. Process Management - Lean and Six Sigma
2. Lean Thinking
3. Kanban Systems
4. Quality Management and Quality Control
5. Six Sigma
6. Statistical Tools
J. Domestic U.S. and Global Logistics
1. Transportation Fundamentals
2. Internal Supply Chain Management
3. International Import Export Standards
4. Modes of Transportation
5. Corporate Social Responsibility
K. Customer Relationship Management
1. Customer Relationship Management
2. Customer Value
3.Designing a Successful CRM Program
4.The Supply Chain Role in Customer Satisfaction
5. Predicting Customer Behaviors
L. Global Location Decisions
1. Global Location Decisions
2. Direct Shipment Strategies
3. Intermediate Storage Point Strategies
4. Distribution Channels
M. Service Response Logistics
1. Service Industries
N. Supply Chain Services and Management
1. Methods to Improve Service Productivity
2. Service Location and Layout Strategies
3. Supply Chain Process Integration
4. Integration Model
5. Network Optimization
6. Overcoming Obstacles
7. New Product Integration
O. Performance Measurements
1. Compliance
2. Supply Chain Metrics
3. Measure, Analyze and Improve the Supply Chain
4. Risks
5. Balanced Scorecard and SCOR Model
P. Your Career Roadmap (optional)
1. Your Skills and Talents
2. Your Resume
3. The Cover Letter
4. Using Email and Social Media
5. Networking
6. Acing the Interview
7. Negotiating Your Salary
8. After You Land the Job
Q. Final Exam
II. Freight Broker/Agent Training
A. The Basics of Freight Brokering
B. Setting Up Your Business and Office
C. Setting Goals and Developing Your Corporate Identity
D. Setting Up Your Shipper Packet and Your Carrier Packet
E. Operations and Using Operations Software
F. Types of Freight and Exploring Niche Markets
G. Transportation Law
H. Broker-Carrier Contracts
I. Broker-Shipper Agreements
J. Insurance for Carriers and Brokers
K. Recordkeeping, Accounting, and Financial Management
L. Determining Your Rate Quotes
M. Carrier Relations and Solutions for Success
N. Sales and Profitability
O. Advanced Marketing
P. Develop Your Negotiation Skills
Contact Hours
220
CEUs
No
Industry Standard, State or National Certification
None
CE or CU Articulation
No
Prerequisites
There are no prerequisites to take this course. However, since this course focuses solely on U.S. domestic freight brokering, it is recommended you are interested in doing business in the United States.
Text and Supplies Needed
None
Clinical Site/Special Facilities
None
Requirements for Successful Completion
90% attendance
Accreditation/Special Approval Requirements
N/A
Intended Audience
This course is intended for anyone interested in preparing for the Certified Supply Chain Professional exam and learning the skills needed to be a successful freight broker or agent.
Specific Industry or Business Support Needs
N/A
Wake County Need for Industry Positions
N/A
Industry or Job Titles Related to training Outcomes for Employment
Related Courses
Course Contact Information
Non-Credit Online Learning http://ceonline.waketech.edu
919-532-5847
[email protected]
No active courses available at this time.
To be notified when this course becomes available, please use
Wake Tech's Notify Me service.
Professional Bookkeeping with QuickBooks Online (Voucher Included)
Course Objectives
Gain confidence in your ability to use QuickBooks to perform bookkeeping tasks for any company.
Use basic, intermediate, and advanced features of QuickBooks Online proficiently.
Prepare for the QBCU Exam.
Outline of instruction
Introduction to Bookkeeping
Accounting Basics
Getting Started With QuickBooks Online
The Chart of Accounts
Centers and Lists
Bank Accounts
Recording Expenses and Paying Bills
Credit Cards and Loans
Sales Receipts
Invoices, Estimates, and Customizing Sales Forms
Billable Expenses and Customer Credits
Sales Taxes and Reports
Midterm Exam
Product and Service Items
Managing Inventory
Managing Projects and Sales
Progress Invoicing, Late Fees, and Bad Debts
Payroll
Fixed Assets and Loans
Business Entities and Owner Transactions
Banking Rules, Receipts, and Budgets
Adjusting and Reviewing the Books
Starting a Bookkeeping Business
Your Career Roadmap: The Job Search and Future Opportunities (Optional Lesson)
Communication and Organization (Optional Lesson)
Final Exam
Contact Hours
100
CEUs
No
Industry Standard, State or National Certification
None
CE or CU Articulation
No
Prerequisites
This program is designed to prepare you for an entry-level position as a full-charge bookkeeper. You do not need any prior experience or training in this field.
Text and Supplies Needed
Hardware Requirements:
This course can be taken on either a PC or Mac.
Software Requirements:
PC: Windows 10 or later.
Mac: macOS 10.6 or later.
Browser: The latest version of Google Chrome or Mozilla Firefox is preferred. Microsoft Edge and Safari are also compatible.
QuickBooks Online (Free 1-year subscription and practice site included in enrollment.) An additional subscription or software purchase for QuickBooks Online is not required to complete this course. However, please note that this course is only suitable for the QuickBooks Online version.
Adobe Acrobat Reader.
Microsoft Word or equivalent.
Software must be installed and fully operational before the course begins.
Other:
Email capabilities and access to a personal email account.
Instructional Material Requirements:
The instructional materials required for this course are included in enrollment. The following textbooks will be shipped to you approximately 7-10 business days after enrollment:
Bookkeeping for Dummies, 2nd Edition
QuickBooks Online software
Your enrollment in this course includes a free 1-year full subscription to QuickBooks Online. You will learn how to access and activate this subscription in one of your assignments.
Please Note: You will receive a digital book if the physical book is on backorder.
Clinical Site/Special Facilities
None
Requirements for Successful Completion
90% attendance
Accreditation/Special Approval Requirements
N/A
Intended Audience
This course is intended for anyone interested in Professional Bookkeeping with Quickbooks Online.
Specific Industry or Business Support Needs
N/A
Wake County Need for Industry Positions
N/A
Industry or Job Titles Related to training Outcomes for Employment
| Details | Section | Date(s) | Location | Price | Seats | 310954 | 04/15/25 - 10/15/25 | Online | 2393.00 | 19 | Register |
|---|
If you would like to be notified when additional sections become available, please use Wake Tech's Notify Me service.
Entrepreneurship for Skilled Trades and Professionals
Course Objectives
IDEATE
Get started making your idea a reality and exploring the journey of becoming an entrepreneur.
POSITION
Position your idea in the market, understand your customers, and solidify your business model.
COMMIT
Commit to reaching your market, making a sale, and protecting your business.
REFINE
Perfect your strategy before launch and make sure your finances are in order.
LAUNCH
Plan for launching, leading, and growing your business.
Outline of instruction
Section 1: IDEATE
Assess your entrepreneurial traits and personal priorities to better understand how your business goals might be affected by your strengths or
weaknesses and your personal vision.
• What are the characteristics of a successful
entrepreneur?
• What are my entrepreneurial traits?
• What is my personal vision?
• Does my idea fit with my personal vision?
Section 2: POSITION
Any good idea will remain just that-an idea-unless it finds a place in the market and earns customers. In this section, you'll figure out just who your
customers (and competitors) are and where to find them. You'll identify critical attributes of the business landscape and your customer that will help you
transform your idea into a business. You will learn about legal structures that are best suited to your business, and you'll start to think about how you'll exit
your business when the time comes.
• Is there opportunity?
• Are there customers?
• Is there a path to reach them?
• Who are my competitors?
• How will I compete?
• How much money can I expect from my customers?
• What startup costs will there be?
• What legal entity should I use for my business?
• How do I want to exit my business?
• Based on what I learned, how do I move forward?
Section 3: COMMIT
A business isn't real unless it is reaching paying customers and generating revenue through bottom line. You'll use that information to identify your funding
needs. Finally, you'll learn how to protect your intellectual property, your business, and yourself from legal risks.
• What do I want my brand to communicate?
• How can I best communicate that brand message?
• Will my marketing reach my customers?
• How will I sell?
• How will I distribute my product?
• Which financial tools can I use to
summarize and monitor my predictions?
• How much money will I need?
• Do I have any intellectual property?
• How do I stay on the right side of the law?
Section 4: REFINE
Now that you've sold and distributed your product/service, you have valuable information about the assumptions you made about your customer and
your market. Now is the time to refine your business before you publicly launch. In this section, you'll take your lessons learned from early sales and early
customer feedback and apply them to the future of your business. You'll measure and analyze your financial results against your previous predictions.
You'll consider what people might need, and you'll think about how to protect the assets of your business. You'll learn what advisors and boards might do
to help you as you work to launch. You will think about how you might fund your business. Finally, you'll learn how to build and communicate the plan for
your business with potential funders and others.
• What are your early sales numbers, and what are
they telling you?
• How can you use early customer feedback to
improve your product/service?
• Who might you need to help you in the business?
• How will you identify, recruit, and retain those
people?
• How can you protect your intellectual property as
you involve others in your business?
• Who might you want to help you make decisions and
think about the business?
• Where will you get any money that you need?
Section 5: LAUNCH
You're ready to launch your business. In this section, you'll learn strategies for launching, leading, and developing processes that will allow your business
to grow. You'll learn how to draw attention to your new business. You'll think about your leadership style, your company's culture, and how to manage the
exciting challenges of growing a business. You'll learn about best practices in process management and identify the success metrics that make sense for
your business. You'll forecast the financial future for your company and think about how to set yourself up for success. Finally, you'll plan for worst-case
scenarios and envision the best-case scenario-when you exit!
• What does launching mean, and how can I let more
customers know I exist?
• How can I lead, inspire, and develop a healthy
culture for my new business?
• How should I think about and document the critical
processes that allow my business to run smoothly?
• How will I measure success?
• Can I plan for disasters and emergencies that would
disrupt my business?
• What financial metrics can I forecast?
• How might I exit this business?
• What actually happened with the finances of my
business, and why?
• What can I do to improve my business finances?
Contact Hours
36
CEUs
No
Industry Standard, State or National Certification
None
CE or CU Articulation
No
Prerequisites
Students must be enrolled in or has completed a curriculum in skilled trades or professions at Wake Tech.
Text and Supplies Needed
Access to Kauffman FastTrac will be provided
Clinical Site/Special Facilities
None
Requirements for Successful Completion
90% attendance
Accreditation/Special Approval Requirements
N/A
Intended Audience
This is designed for students that are currently or have recently studied any skilled trade or curriculum area and have an interest in learning more about opportunities in being an entrepreneur.
Specific Industry or Business Support Needs
N/A
Wake County Need for Industry Positions
N/A
Industry or Job Titles Related to training Outcomes for Employment
Entrepreneurship
Owner
Founder
Principal
Related Courses
Course Contact Information
No active courses available at this time.
To be notified when this course becomes available, please use
Wake Tech's Notify Me service.
220-Hour Advanced TEFL Certification
Course Objectives
Learn how to prepare and deliver a dynamic and interesting lesson plan.
Explore classroom management strategies.
Study language skills and how to teach them.
Learn how to find and design teaching resources.
Specialize in niche areas of English language teaching like Business English.
Outline of instruction
TEFL
Advanced TEFL Courses
Contact Hours
220
CEUs
No
Industry Standard, State or National Certification
None
CE or CU Articulation
No
Prerequisites
While there are no prerequisites to take this course, a bachelor's degree or higher is typically required for most TEFL positions. However, you can teach English TEFL with only the certification in some cases.
Text and Supplies Needed
Hardware Requirements:
This course can be taken on either a PC or Mac.
Software Requirements:
PC: Windows 7 or later.
Mac: macOS 10.10 or later.
Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
Adobe Acrobat Reader.
Software must be installed and fully operational before the course begins.
Other:
Email capabilities and access to a personal email account.
Instructional Material Requirements:
The instructional materials required for this course are included in enrollment and will be available online.
Clinical Site/Special Facilities
None
Requirements for Successful Completion
90% attendance
Accreditation/Special Approval Requirements
N/A
Intended Audience
If you are interested in Teaching English as a Foreign Language (TEFL), this course is for you!
Specific Industry or Business Support Needs
N/A
Wake County Need for Industry Positions
N/A
Industry or Job Titles Related to training Outcomes for Employment
No active courses available at this time.
To be notified when this course becomes available, please use
Wake Tech's Notify Me service.
Project Management Professional PMP Prep
Course Objectives
Learn important industry-related methodologies, including predictive and agile project management.
Study learning strategies to help absorb key terminology, concepts, and processes.
Outline of instruction
PMI and PMBOK
Understanding Projects
Stakeholder Performance Doma
Team Performance Domain
Development Approach and Lifecycle Performance Domain
Planning Performance Domain
Project Work Performance Domain
Delivery Performance Domain
Measurement Performance Domain
Uncertainties Performance Domain
Models, Methods, and Artifacts
Post- PMP Certification
Contact Hours
24
CEUs
No
Industry Standard, State or National Certification
None
CE or CU Articulation
No
Prerequisites
There are no prerequisites to take this course.
Text and Supplies Needed
Hardware Requirements:
This course can be taken on either a PC, Mac, or Chromebook.
Software Requirements:
PC: Windows 10 or later.
Mac: macOS 10.10 or later.
Browser: The latest version of Google Chrome or Mozilla Firefox is preferred. Microsoft Edge and Safari are also compatible.
Microsoft Word Online
Adobe Acrobat Reader
Software must be installed and fully operational before the course begins.
Other:
Email capabilities and access to a personal email account.
Instructional Material Requirements:
The instructional materials required for this course are included in enrollment and will be available online.
Clinical Site/Special Facilities
None
Requirements for Successful Completion
90% attendance"• Students must successfully pass 10 quizzes with a minimum grade of 70% by the second quiz attempt.
• If all quizzes are not passed with 70 or better by the second attempt, the final exam score must be 70% or higher on the first attempt for successful completion.
• The Final Exam must be taken by the Wake Tech course end date."
Accreditation/Special Approval Requirements
N/A
Intended Audience
This course is intended for anyone interested in preparing for the Project Management Professional (PMP)® certification exam.
Specific Industry or Business Support Needs
N/A
Wake County Need for Industry Positions
N/A
Industry or Job Titles Related to training Outcomes for Employment
| Details | Section | Date(s) | Location | Price | Seats | 312050 | 06/11/25 - 08/01/25 | Online | 77.00 | 18 | Register |
|---|
If you would like to be notified when additional sections become available, please use Wake Tech's Notify Me service.
Securities Industry Essential (SIE) Exam Prep
Course Objectives
demonstrate knowledge of basic securities industry information including concepts fundamental to working in the industry, i.e., types of products and their risks, the structure of securities industry markets, regulatory agencies and their functions, and prohibited practices.
demonstrate an understanding of effective test-taking strategies and approaches appropriate to the SIE exam.
Outline of instruction
Overview of market participants and market structure; regulatory overview.
Equity securities; debt instruments.
Investment returns; packaged products; variable products and municipal funds.
Alternative investments; options; offerings.
Orders and trading strategies; settlement and corporate actions.
Customer accounts; compliance considerations.
Prohibited activities; SRO regulatory requirements for associated persons.
Employee conduct and reportable events.
Economic factors; investments risks.
Practice and final exam.
Contact Hours
50
CEUs
1
Industry Standard, State or National Certification
FINRA
CE or CU Articulation
No
Prerequisites
None.
Text and Supplies Needed
Please click on the Details button for the most up-to-date textbook and technology requirements.
Clinical Site/Special Facilities
N/A.
Requirements for Successful Completion
90% attendance"Students must pass the final exam. "
Accreditation/Special Approval Requirements
N/A
Intended Audience
This SIE exam preparation course is ideal for students and career changers seeking to enter the financial services industry by passing the SIE exam.
Specific Industry or Business Support Needs
Financial Analyst, Financial Planner, Investment Advisor, Financial Sales Representative, Wealth Management Associate, FINRA/Series 6 Customer Service Representative, Customer Relationship Advocate, Registered Operations Support/Virtual Assistant, Financial Services Consultant, Revenue Specialist.
Wake County Need for Industry Positions
Hiring companies include: Fidelity, TIAA, Vanguard, Financial and Wealth Advisor companies, and banks. Fidelity requested that Wake Tech offer this course to assist with meeting their hiring needs. The US Bureau of Labor predicts a 12.5% growth rate in the business and finance industries.
Industry or Job Titles Related to training Outcomes for Employment
Financial Analyst
Financial Planner
Investment Advisor
Financial Sales Representative
Related Courses
BAF-3272A3
BAF-3272AE
BAF-3272B3
BAF-3272BE
BAF-3272C3
BAF-3272D3
Course Contact Information
Community & Career Education Staff
919-532-5700
[email protected]
No active courses available at this time.
To be notified when this course becomes available, please use
Wake Tech's Notify Me service.
Certified Six Sigma Green Belt (Exam Cost Included)
Course Objectives
Learn why organizations implement Six Sigma and the relationship between lean concepts and Six Sigma.
Explore how to apply Six Sigma in product and process design and apply the voice of the customer (VOC) to the voice of the process (VOP).
Study how to incorporate high-performing team concepts.
Learn how to apply process control as a replacement for appraisal/inspection.
Study how to use statistical distributions and apply design of experiments (DOE).
Outline of instruction
Six sigma and organizational goals
Lean principles in the organization
Design for six sigma (DFSS) methodologies
Voice of the customer (VOC), Project identification, Project management basics
Management and planning tools, Business results for projects
Process analysis and documentation, Probability and statistics
Collecting and summarizing data
Measurement system analysis (MSA)
Process and performance capability
Exploratory data analysis
Design of experiments (DOE)
Root cause analysis, Lean Tools
Statistical process control (SPC)
Control plan, Lean tools for process control
Contact Hours
120
CEUs
No
Industry Standard, State or National Certification
None
CE or CU Articulation
No
Prerequisites
Prior to taking this course, you must be knowledgeable in basic Algebra and Statistics.
Text and Supplies Needed
Hardware Requirements:
This course can be taken on either a PC or Mac.
Software Requirements:
PC: Windows 8 or later.
Mac: macOS 10.6 or later.
Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
Adobe Acrobat Reader.
Software must be installed and fully operational before the course begins.
Other:
Email capabilities and access to a personal email account.
Instructional Material Requirements:
The instructional materials required for this course are included in enrollment.
Clinical Site/Special Facilities
None
Requirements for Successful Completion
90% attendance
Accreditation/Special Approval Requirements
N/A
Intended Audience
If you are interested in preparing for the Six Sigma Green Belt Certification, this course is for you!
Specific Industry or Business Support Needs
N/A
Wake County Need for Industry Positions
N/A
Industry or Job Titles Related to training Outcomes for Employment
No active courses available at this time.
To be notified when this course becomes available, please use
Wake Tech's Notify Me service.
Professional Interpreter
Course Objectives
Become an effective communicator.
Master listening skills.
Learn how to transfer information in multicultural situations.
Develop interpreting-specific skills such as short-term memory retention, shadowing, note-taking, sight-translation, consecutive interpreting, and more.
Outline of instruction
Home (Introduction)
Learning Styles Assessment Exercise
Module 1: Basic Concepts of Language Interpreting
Module 2: Interpreting Skills and Techniques
Module 3: Ethics and standards: Expected professional behavior
Module 4: The Business of Interpreting
Contact Hours
40
CEUs
No
Industry Standard, State or National Certification
None
CE or CU Articulation
No
Prerequisites
Must have a high school education (or equivalent) and be bilingual.
Text and Supplies Needed
Hardware Requirements:
This course can be taken on either a PC or Mac.
Headphones or speakers.
Software Requirements:
PC: Windows 8 or later.
Mac: macOS 10.6 or later.
Linux may also be used.
Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
Microsoft Office or LibreOffice (not included in enrollment).
Adobe Acrobat Reader.
Software must be installed and fully operational before the course begins.
Other:
Email capabilities and access to a personal email account.
Instructional Material Requirements:
The instructional materials required for this course are included in enrollment and will be available online.
Clinical Site/Special Facilities
None
Requirements for Successful Completion
90% attendance
Accreditation/Special Approval Requirements
N/A
Intended Audience
If you are interested in learning what it takes to become a Professional Interpreter, this course is for you!
Specific Industry or Business Support Needs
N/A
Wake County Need for Industry Positions
N/A
Industry or Job Titles Related to training Outcomes for Employment
No active courses available at this time.
To be notified when this course becomes available, please use
Wake Tech's Notify Me service.
Writing Effective SOPs
Course Objectives
Explain the regulatory and business rationale for SOPs.
Identify FDA expectations.
Define at least 2 approaches for determining what SOPs are needed.
Identify factors that support SOP efficacy.
Distinguish between methods of presenting SOP content.
Analyze the structure and content of an SOP for adherence to the principles of effective SOP construction
Create an SOP based on the principles learned in the class.
Understanding contemporaneous SOP's and meaningful SOP churn.
Outline of instruction
Lecture - principles, philosophy, regulatory compliance
Examples - overview and analysis of SOP examples for effectiveness
Writing exercise - creation of an SOP (or virtual SOP for online classes) per the principles discussed in class.
Contact Hours
4
CEUs
1
Industry Standard, State or National Certification
None
CE or CU Articulation
No
Prerequisites
NONE
Text and Supplies Needed
Provided with delivery of the course
Clinical Site/Special Facilities
Classroom with projection capability
Requirements for Successful Completion
attendance
Accreditation/Special Approval Requirements
N/A
Intended Audience
Biomanufacturing, Bioprocessing, Pharmaceutical, Medical Device, Cosmetics, and other FDA regulated industry sectors.
Specific Industry or Business Support Needs
Bioprocess Technician, Data Quality Control, Quality Assurance Specialist, Risk Management, Process Engineer
Wake County Need for Industry Positions
https://www.ncworks.gov/vosnet/jobbanks/jobdetails.aspx?enc=9B8/uT7EfbE…
Industry or Job Titles Related to training Outcomes for Employment
Data manager
QA Manager
Subject Matter Expert
Process Engineer
Bioprocess Technician
Risk Assessment Manager
No active courses available at this time.
To be notified when this course becomes available, please use
Wake Tech's Notify Me service.
Paralegal Concepts-Legal Terminology, Process, Ethics, Tort and Contract Law
Course Objectives
Study legal terminology, contract law, and the tort system.
Learn how to perform legal analysis, conduct interviews and investigations, write legal briefs, and prepare for appeals.
Receive Tips on Internships and Job hunting.
Outline of instruction
Lesson 1 - What Is a Paralegal?
Lesson 2 - How Do Paralegals Integrate Into a Law Practice?
Lesson 3 - Legal Terminology
Lesson 4 - Contract Law
Lesson 5 - Tort Law
Lesson 6 - Analyzing and Drafting Legal Documents
Lesson 7 - Investigating Legal Matters
Lesson 8 - Legal Interviewing
Lesson 9 - Conducting Legal Research
Lesson 10 - Writing Legal Briefs
Lesson 11 - Appellate Procedure
Lesson 12 - Job Hunting
Contact Hours
24
CEUs
No
Industry Standard, State or National Certification
None
CE or CU Articulation
No
Prerequisites
There are no prerequisites to take this course.
Text and Supplies Needed
Hardware Requirements:
This course can be taken on either a PC, Mac, or Chromebook.
Software Requirements:
PC: Windows 8 or later.
Mac: macOS 10.6 or later.
Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
Adobe Acrobat Reader.
Software must be installed and fully operational before the course begins.
Other:
Email capabilities and access to a personal email account.
Instructional Material Requirements:
The instructional materials required for this course are included in enrollment and will be available online.
Clinical Site/Special Facilities
None
Requirements for Successful Completion
90% attendance"• Students must successfully pass 10 quizzes with a minimum grade of 70% by the second quiz attempt.
• If all quizzes are not passed with 70 or better by the second attempt, the final exam score must be 70% or higher on the first attempt for successful completion.
• The Final Exam must be taken by the Wake Tech course end date"
Accreditation/Special Approval Requirements
N/A
Intended Audience
This course is intended for anyone interested in becoming a Paralegal.
Specific Industry or Business Support Needs
N/A
Wake County Need for Industry Positions
N/A
Industry or Job Titles Related to training Outcomes for Employment
No active courses available at this time.
To be notified when this course becomes available, please use
Wake Tech's Notify Me service.
Lean Six Sigma Green Belt
Course Objectives
1.Communicate Lean Six Sigma concepts.
2.Use Lean Six Sigma concepts to create an alignment between processes and business mission and objectives.
3.Understand and apply the DMAIC model as a framework to organize process improvement activity.
4.Implement process improvement techniques, including design of experiments, Kaizen event, and 5s within the DMAIC model.
5.Develop a Lean Six Sigma project using the DMAIC model.
Outline of instruction
Supply Chain Management, Paradigms and Group Think, Systems Management, Definition of Lean, ToC, Six Sigma, Stages of a Rapid Improvement Event (RIE), Team Building, LSS Roles and Responsibilities, Introduction to SigmaXL, Takt, Cycle, Lead Time, Preview of Statistical Errors
Steps for Statistical Tests, Capability Analysis Preview, Cost of Poor Quality, Failure Modes and Effects Analysis, Project Charter, Goal Statement, Scope Statement, Understanding Customer's CTQs, SIPOC Diagrams
Communication Planning, Stakeholder Analysis, Communication Plan, Tollgate Reviews, Risk Analysis, Project Documentation, Introduction to Statistics, Central Limit Theorem, Applied Statistics, Introduction to Probability
Introduction to Probability, Data Collection, Process Mapping, Value Stream Mapping, Measurement Systems Analysis, Green Belt Improvement Tools, Lean to Remove Waste, Brainstorming, Spaghetti Diagram, 5S
Batch Size Reduction, Functional Layout, Cellular Flow, Point of Use Storage, Flexible Operators, Quality at the source, Mistake Proofing, TPM, Quick Changeover, Standard Work
Theory of Constraints (ToC), Lean Principles, Push vs Pull, Line Balancing, Kanbans, Check Sheets, Run Chart, Histogram, Dot plot, Pareto Chart, Scatter Plots, Correlation, SPC Control Charts
Capability Analysis, Root Cause Analysis, Box Plots, Hypothesis Testing, F-Tests for Variance, Analysis of Variance, Regression Analysis, Sources of solutions, Piloting the Solution
Introduction to DoE, Improvement Newspaper, Target Progress Report, Control Plans, Final Exam
Contact Hours
64
CEUs
1
Industry Standard, State or National Certification
None
CE or CU Articulation
No
Prerequisites
Yellow Belt Course Completion Certificate
Text and Supplies Needed
1. Laptop computer equipped with MS Excel and PowerPoint software
2. Purchase of SigmaXL Statistical Software.
3. Appropriate writing utensil
Clinical Site/Special Facilities
None
Requirements for Successful Completion
attendance"Satisfactory completion of final exam. "
Accreditation/Special Approval Requirements
N/A
Intended Audience
Leaders and emerging leaders in workforce.
Specific Industry or Business Support Needs
N/A
Wake County Need for Industry Positions
N/A
Industry or Job Titles Related to training Outcomes for Employment
Project Management
Related Courses
Course Contact Information
Community & Career Education Staff
919-532-5700
[email protected]
No active courses available at this time.
To be notified when this course becomes available, please use
Wake Tech's Notify Me service.
Marketing Your Nonprofit
Course Objectives
Learn how to further the ideals and goals of their nonprofit by learning to compete more effectively for members, media attention, donors, clients, and volunteers.
Outline of instruction
Lesson 1 - Nonprofit Marketing Defined
Lesson 2 - Setting Goals
Lesson 3 - Positioning Your Nonprofit
Lesson 4 - Market Readiness
Lesson 5 - Marketing Strategies
Lesson 6 - Advertising and Promotion
Lesson 7 - Advertising and Marketing on the Internet
Lesson 8 - Marketing and Volunteers
Lesson 9 - Publicity, Media, and Public Relations
Lesson 10 - Developing Your Own Market Plan
Lesson 11 - Developing a Promotion Plan
Lesson 12 - Evaluating Your Marketing Efforts
Contact Hours
24
CEUs
1
Industry Standard, State or National Certification
None
CE or CU Articulation
No
Prerequisites
There are no prerequisites to take this course.
Text and Supplies Needed
Hardware Requirements:
This course can be taken on either a PC, Mac, or Chromebook.
Software Requirements:
PC: Windows 8 or later.
Mac: macOS 10.6 or later.
Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
Adobe Acrobat Reader.
Software must be installed and fully operational before the course begins.
Other:
Email capabilities and access to a personal email account.
Instructional Material Requirements:
The instructional materials required for this course are included in enrollment and will be available online.
Clinical Site/Special Facilities
None
Requirements for Successful Completion
90% attendance"• Students must successfully pass 10 quizzes with a minimum grade of 70% by the second quiz attempt.
• If all quizzes are not passed with 70 or better by the second attempt, the final exam score must be 70% or higher on the first attempt for successful completion.
• The Final Exam must be taken by the Wake Tech course end date."
Accreditation/Special Approval Requirements
N/A
Intended Audience
This course is intended for anyone interested in learning more about marketing their nonprofit.
Specific Industry or Business Support Needs
N/A
Wake County Need for Industry Positions
N/A
Industry or Job Titles Related to training Outcomes for Employment
No active courses available at this time.
To be notified when this course becomes available, please use
Wake Tech's Notify Me service.
Customer Service Fundamentals
Course Objectives
Learn how to correctly anticipate and meet customers' needs.
Discover effective methods to bring out their best customer service skills and learn how to motivate other people they work with while serving as an ambassador for their company.
Outline of instruction
Lesson 1 - Winning Customer Service
Lesson 2 - Customers Revealed
Lesson 3 - Customer Expectations
Lesson 4 - Customer Service: Why Do It?
Lesson 5 - The Decline (And Revival) of Customer Service
Lesson 6 - Moving Forward With the Four P's
Lesson 7 - Traits of Outstanding Customer Reps
Lesson 8 - Measuring Customer Service
Lesson 9 - Customer Service Communication
Lesson 10 - Helping Upset Customers
Lesson 11 - Motivating Your Team Part I
Lesson 12 - Motivating Your Team Part II
Contact Hours
24
CEUs
No
Industry Standard, State or National Certification
None
CE or CU Articulation
No
Prerequisites
There are no prerequisites to take this course.
Text and Supplies Needed
Hardware Requirements:
This course can be taken on either a PC, Mac, or Chromebook.
Software Requirements:
PC: Windows 8 or later.
Mac: macOS 10.6 or later.
Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
Adobe Acrobat Reader.
Software must be installed and fully operational before the course begins.
Other:
Email capabilities and access to a personal email account.
Instructional Material Requirements:
The instructional materials required for this course are included in enrollment and will be available online.
Clinical Site/Special Facilities
None
Requirements for Successful Completion
90% attendance"• Students must successfully pass 10 quizzes with a minimum grade of 70% by the second quiz attempt.
• If all quizzes are not passed with 70 or better by the second attempt, the final exam score must be 70% or higher on the first attempt for successful completion.
• The Final Exam must be taken by the Wake Tech course end date."
Accreditation/Special Approval Requirements
N/A
Intended Audience
This course is intended for anyone who is interested in improving customer service skills.
Specific Industry or Business Support Needs
N/A
Wake County Need for Industry Positions
N/A
Industry or Job Titles Related to training Outcomes for Employment
No active courses available at this time.
To be notified when this course becomes available, please use
Wake Tech's Notify Me service.
Fundamentals of More Profitable Marketing
Course Objectives
gain valuable insights about marketing basics.
learn how much should a marketing campaign cost.
understand how long should it take to have a proven marketing strategy.
learn ways external vendors should support your marketing efforts.
see how sales, advertising, promotion and public relations all work together.
plan detailed marketing strategies, tactics, goals and objectives.
discover the keys of buyer behavior.
learn how to develop and stick to a marketing budget.
Outline of instruction
What Marketing Includes
Market Segmentation
The Pareto Principle 80-20 Rule
Customer and Product Orientation
The Purchase Decision Making Process
Strategic Marketing Offers
Results Capture, Tracking and Measurement
Inbound Outbound Marketing Integration
Marketing Effectiveness Testing
Marketing Budgeting Basics
Marketing Planning Basics
Summary Conclusion, Action Steps
Contact Hours
36
CEUs
1
Industry Standard, State or National Certification
None
CE or CU Articulation
No
Prerequisites
None
Text and Supplies Needed
Notebook or Journal and Pen/Pencil
Clinical Site/Special Facilities
None
Requirements for Successful Completion
90% attendance
Accreditation/Special Approval Requirements
N/A
Intended Audience
Anyone who affects the success of marketing campaigns or an interest in improving marketing results with more certainty.
New employees who need a solid orientation in realistic marketing, small business owners, marketing management and staff.
Specific Industry or Business Support Needs
N/A
Wake County Need for Industry Positions
N/A
Industry or Job Titles Related to training Outcomes for Employment
Marketing
Related Courses
CTP-3001DP1
SBC-3601B1
SBC-3601AA1
CTP-IX01
EIT-3001DF1
Course Contact Information
Community & Career Education Staff
919-532-5700
[email protected]
No active courses available at this time.
To be notified when this course becomes available, please use
Wake Tech's Notify Me service.
Six Sigma: Total Quality Applications
Course Objectives
Learn to apply the elements and methods of Six Sigma to achieve the highest possible quality.
Outline of instruction
Lesson 1 - DMAIC and Basic Statistics
Lesson 2 - Six Sigma: The Business Case
Lesson 3 - Define: The D of DMAIC
Lesson 4 - Measure Part I: The M of DMAIC
Lesson 5 - Measure Part II: The M of DMAIC
Lesson 6 - Analyze Part I: The A of DMAIC
Lesson 7 - Analyze Part II: The A of DMAIC
Lesson 8 - Project Management Phases
Lesson 9 - Project Definition and Scheduling
Lesson 10 - Improve: The I of DMAIC
Lesson 11 - Control: The C of DMAIC
Lesson 12 - Thinking Lean
Contact Hours
24
CEUs
No
Industry Standard, State or National Certification
None
CE or CU Articulation
No
Prerequisites
Completion of Total Quality Fundamentals.
Text and Supplies Needed
Hardware Requirements:
This course can be taken on either a PC, Mac, or Chromebook.
Software Requirements:
PC: Windows 8 or later.
Mac: macOS 10.6 or later.
Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
Adobe Acrobat Reader.
Software must be installed and fully operational before the course begins.
Other:
Email capabilities and access to a personal email account.
Instructional Material Requirements:
The instructional materials required for this course are included in enrollment and will be available online.
Clinical Site/Special Facilities
None
Requirements for Successful Completion
90% attendance
Accreditation/Special Approval Requirements
N/A
Intended Audience
This course is for those who are interested in learning how to effectively apply the elements of Six Sigma to achieve the highest quality.
Specific Industry or Business Support Needs
N/A
Wake County Need for Industry Positions
N/A
Industry or Job Titles Related to training Outcomes for Employment
No active courses available at this time.
To be notified when this course becomes available, please use
Wake Tech's Notify Me service.
Certified Social Media Manager
Course Objectives
Develop a social media strategy: Learn how to develop a social media strategy that aligns with your business goals, target audience, and industry trends. This will include understanding how to set goals, create a content calendar, and measure the success of your social media campaigns.
Study Content creation: Learn how to create compelling and engaging social media content, including text, images, and video. This will include understanding how to use different types of content to achieve different goals, such as building brand awareness or driving conversions.
Explore Social media advertising: Learn how to create and manage social media advertising campaigns on platforms such as Facebook, Instagram, and LinkedIn with additional optional training for HubSpot, Twitter, and YouTube.
Learn about Community management: Understand how to engage with your followers and manage your social media communities effectively. This will include understanding how to respond to comments and messages, handling negative feedback, and building brand loyalty.
Study Analytics and reporting: Discover how to track and analyze social media metrics, such as reach, engagement, and conversions, using tools such as Google Analytics and social media analytics platforms.
Outline of instruction
Introduction to Social Media Marketing
Creating Compelling Content
Social Media Advertising
Community Management
Analytics and Reporting
Social Media Tools
Legal and Ethical Considerations
Emerging Trends and Technologies
Case Studies and Best Practices
Final Project
Contact Hours
240
CEUs
No
Industry Standard, State or National Certification
None
CE or CU Articulation
No
Prerequisites
There are no prerequisites to complete this course.
Text and Supplies Needed
Hardware Requirements:
This course can be taken on either a PC or Mac. Chromebooks are not compatible.
Software Requirements:
PC: Windows 10 or later.
Mac: macOS 10.6 or later.
Browser: The latest version of Google Chrome or Mozilla Firefox is preferred. Microsoft Edge and Safari are also compatible.
Microsoft Word Online
Adobe Acrobat Reader
Software must be installed and fully operational before the course begins.
Other:
Email capabilities and access to a personal email account.
Instructional Material Requirements:
The instructional materials required for this course are included in enrollment and will be available online.
Clinical Site/Special Facilities
None
Requirements for Successful Completion
90% attendance
Accreditation/Special Approval Requirements
N/A
Intended Audience
If you are interested in learning what it takes to effectively manage social media, this course is for you!
Specific Industry or Business Support Needs
N/A
Wake County Need for Industry Positions
N/A
Industry or Job Titles Related to training Outcomes for Employment
No active courses available at this time.
To be notified when this course becomes available, please use
Wake Tech's Notify Me service.
Floral Design for Special Events
Course Objectives
Design and create a variety of floral arrangements.
Determine appropriate flower types, foliage, and accessories for specific types of floral arrangements.
Create a budget for special event floral arrangements.
Outline of instruction
History of floral art.
Principles and elements of floral design.
Preparing corsages and boutonnieres.
Specialty floral designs.
Preparing floral designs using fresh and silk flowers.
Tabletop designs and centerpieces.
Career development and entrepreneurship opportunities.
Contact Hours
33
CEUs
1
Industry Standard, State or National Certification
None
CE or CU Articulation
No
Prerequisites
None.
Text and Supplies Needed
This course requires that students pay a materials fee for supplies provided by the instructor. Necessary supplies may include such things as fresh flowers, design accessories, and tools and will become property of the students. The amount of the fee and the list of materials is included in the Details section of the registration page.
Clinical Site/Special Facilities
None.
Requirements for Successful Completion
90% attendance
Accreditation/Special Approval Requirements
N/A
Intended Audience
This course is intended for anyone who would like to learn the art and craft of designing and creating floral arrangements.
Specific Industry or Business Support Needs
N/A
Wake County Need for Industry Positions
N/A
Industry or Job Titles Related to training Outcomes for Employment
Floral Designer
No active courses available at this time.
To be notified when this course becomes available, please use
Wake Tech's Notify Me service.
Chartered Tax Professional
Course Objectives
Master preparing taxes for individuals, small businesses, partnerships, and sole proprietorships.
Learn how to conduct a professional tax preparation client interview.
Learn how to prepare tax returns for all individual U.S. taxpayers.
Understand the ethical responsibilities of tax professionals.
Outline of instruction
Individual Income Tax Preparation
Small Business Income Tax Preparation
Contact Hours
180
CEUs
No
Industry Standard, State or National Certification
None
CE or CU Articulation
No
Prerequisites
A high school diploma or equivalent is a prerequisite for this course. Accounting and specific math skills aren't required, just the aptitude to work with numbers and people and to read and interpret the tax laws.
If you are taking this course to begin a career in taxation you will need to meet the following requirements:
Complete Comprehensive Tax Course (located within the course)
Register with the IRS and get a PTIN
Begin preparing tax returns as a tax preparer
Text and Supplies Needed
Hardware Requirements:
This course can be taken on either a PC or Mac.
Software Requirements:
PC: Windows 8 or later.
Mac: macOS 10.6 or later.
Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
Adobe Acrobat Reader.
Software must be installed and fully operational before the course begins.
Other:
Email capabilities and access to a personal email account.
Instructional Material Requirements:
The instructional materials required for this course are included in enrollment. The following materials will be shipped to you approximately 7-10 business days after enrollment:
Federal Forms
Federal Worksheets
Instructions
Publication
Tax Preparer Resources
Clinical Site/Special Facilities
None
Requirements for Successful Completion
90% attendance
Accreditation/Special Approval Requirements
N/A
Intended Audience
This course is for anyone interested in learning how to prepare individual tax returns for almost all U.S. taxpayers!
Specific Industry or Business Support Needs
N/A
Wake County Need for Industry Positions
N/A
Industry or Job Titles Related to training Outcomes for Employment
No active courses available at this time.
To be notified when this course becomes available, please use
Wake Tech's Notify Me service.
Real Estate Riches: Mastering Wealth and Unleashing Passive Income Potential
Course Objectives
learn how to interpret market trends and identify investment opportunities.
analyze various real estate investment strategies, including long and short-term rentals.
assess traditional and non-traditional financing options.
Outline of instruction
Understanding market trends and identifying lucrative investment opportunities.
Exploring various real estate investment strategies, including long and short-term rentals.
Leveraging financing options and maximizing returns on your investments.
Developing a passive income stream through real estate.
Building and diversifying your real estate portfolio for long-term wealth creation.
Navigating market conditions and tenant management considerations in real estate investing.
Harnessing the power of non-traditional lending and funding options for informed investment decisions.
Tax strategies, LLC considerations, and a host of other widely misunderstood topics to help you start and grow financial security.
Contact Hours
10
CEUs
No
Industry Standard, State or National Certification
None
CE or CU Articulation
No
Prerequisites
None.
Text and Supplies Needed
Textbook is provided by instructor.
Clinical Site/Special Facilities
None.
Requirements for Successful Completion
80% attendance
Accreditation/Special Approval Requirements
N/A
Intended Audience
This course is intended for anyone interested in generating income through real-estate investments. No broker's license is required.
Specific Industry or Business Support Needs
N/A
Wake County Need for Industry Positions
N/A
Industry or Job Titles Related to training Outcomes for Employment
No active courses available at this time.
To be notified when this course becomes available, please use
Wake Tech's Notify Me service.
Introduction to 3D Printing/Additive Manufacturing
Course Objectives
1. Be able to setup and operate a Polylactic Acid (PLA) 3D printer safely using 100% biodegradable (plant based) plastic filament.
2. Learn how to generate 3D Solid Models using 3D CAD software.
3. Learn how to download and modify preexisting models for 3D Fused Deposition Modeling (FDM) Printer.
4. Know how to optimize models for successful printing with CAM software.
5. Learn post-processing of printed parts
6. Troubleshoot common printer and slicing issues.
Outline of instruction
1. Holistic view of the Additive Manufacturing process.
2. Basic Operation and Safety Rules of a LulzBot TAZ FDM Printer.
3. Materials used in FDM Printing.
4. Introduction to CAD & CAM software.
5. Download programs of preexisting models to a 3D (FDM) Printer.
6. Creating 3D Solid parts from specifications.
7. Slicing and printing.
8. Troubleshooting printer and slicing issues.
9. Cumulative project and evaluation.
Contact Hours
120
CEUs
No
Industry Standard, State or National Certification
Manufacturing Production Technician Certification
CE or CU Articulation
No
Prerequisites
High School Graduate or GED; at least 18 years of age; reading level of 10th grade or higher.
Text and Supplies Needed
Make: Getting Started with 3D Printing (2nd Edition) by Kloski & Kloski (2021); student guides, 3D Printers and associated tools and equipment, laptops provided by students to use Tinkercad.
Clinical Site/Special Facilities
3D printers and associated materials/supplies.
Requirements for Successful Completion
90% attendance"Completion of all assigned objectives and successful completion of a final printing project. "
Accreditation/Special Approval Requirements
N/A
Intended Audience
This course is intended for personnel who wish to be employed in an industry position that utilizes 3D Printer Operator/Technicians, Post-processing Technicians, Model Maker, Additive Manufacturing Technologist/Engineer, Manufacturing Production Technician, and Industrial Maintenance Technician.
Specific Industry or Business Support Needs
3D Printer Operator/Technicians, Post-Processing Technicians, Model Maker, Additive Manufacturing Technologist/Engineer, Manufacturing Production Technician, Industrial Maintenance Technician
Wake County Need for Industry Positions
This is a skill gap area for the light manufacturing in Wake County that is dependent on Manufacturing and Production skilled technicians to keep manufacturing systems operating.
Industry or Job Titles Related to training Outcomes for Employment
3D Printer Operator/Technicians
Post-processing Technicians
Model Maker
Additive Manufacturing Technologist/Engineer
Manufacturing Production Technician
Industrial Maintenance Technician
No active courses available at this time.
To be notified when this course becomes available, please use
Wake Tech's Notify Me service.
Real Estate: General Update
Course Objectives
Identify key changes in real estate rules and laws; areas of disciplinary concern; and brokerage practices, which affect compliance with NC statutes and Commission rules.
Outline of instruction
Environmental Material Facts.
NCREC Frequently Asked Questions.
Permits.
Education Update.
Law and Rules Update.
Contact Hours
4
CEUs
1
Industry Standard, State or National Certification
None
CE or CU Articulation
No
Prerequisites
Participants must be a broker or a provisional broker.
Text and Supplies Needed
None
Clinical Site/Special Facilities
None
Requirements for Successful Completion
90% attendance"Provide legal name and license number.","Present broker's pocket card or photo identification card.","Perform all work required to complete the course.","Absences during the last 10% of the course are not permitted without instructor approval."
Accreditation/Special Approval Requirements
N/A
Intended Audience
This course is intended for all provisional and non-provisional brokers who are not Brokers-in-Charge and/or do not have BIC-eligible status.
Specific Industry or Business Support Needs
N/A
Wake County Need for Industry Positions
N/A
Industry or Job Titles Related to training Outcomes for Employment
No active courses available at this time.
To be notified when this course becomes available, please use
Wake Tech's Notify Me service.
