Cashier's Office

The Wake Tech Cashier's Office provides services in an efficient, timely and professional manner, in accordance with the mission of the college and the regulations of all appropriate governing agencies, while implementing sound financial procedures and controls.

*Tuition rates are set by the North Carolina Community College System Board and approved by the state legislature.

**Financial Aid refunds are processed through BankMobile, but students must select a refund preference.

For general information regarding student refunds and credit balances, email [email protected] or call 919-866-5460. Please include your student ID #. The Cashier's Office will respond within 24 business hours of receiving your email and/or voicemail.

Frequently asked questions

How do I pay tuition?

Four convenient ways to pay tuition

  • Online: Log in to Self Service and select Student Finance. If you are enrolled in the Tuition Payment Plan (or would like to be), select "Pay with Payment Plan." If not, select "Pay in Full."
  • Mobile app: Using the Wake Tech app, press the "hamburger" menu in the upper left corner.
    • Under Academics, select "Student Financials"
    • Sign in using your Key Account and password
    • Select "Pay My Bill" to view your account summary
    • Select "Pay in Full" or "Students Pay with Payment Plan"
  • In person: Cashier's Office hours and locations
  • Mail (checks only): Include student ID # and a phone number on the check, payable to:
    Wake Technical Community College
    ATTN: Financial Services
    9101 Fayetteville Road
    Raleigh, NC 27603

Tuition can be paid with cash, check, money order or credit/debit card. Due to credit card security regulations, we cannot accept payments over the phone.

The Cashier's Office cannot accept partial payments. If you need more time to pay, we recommend signing up for the Tuition Payment Plan.


    What are the tuition payment deadlines?

    Registration Dates
    Payment Deadlines
    Registered by December 14 for Spring 2023
    Payment is due on December 14, by 5 p.m. at the Cashier’s Office or by midnight online via Self-Service.
    Registered during Schedule Adjustment Period on or after December 15
    Payment is due the same day you register, by 5 p.m. at the Cashier’s Office or by midnight online via Self-Service.

    What happens if I cannot pay tuition by the deadline? Can I get an extension?

    Deadlines cannot be extended. If you cannot pay in full by the deadline, we recommend you enroll in the Tuition Payment Plan.

    Students who have not paid for their classes or enrolled in the payment plan by the deadline will be dropped from those classes.


    Am I required to pay for a class if I am on the waitlist?

    No. You will not be charged until you are enrolled in the class.


    How do I set up a Tuition Payment Plan?

    Payment plans can be set up for upcoming semesters only. Students must be enrolled before the cutoff date. These dates can be found in the payment plan information at the top of this page.

    • Log in to Self-Service
    • Select "Student Finance"
    • Select "Pay with Payment Plan," and you will be directed to the Nelnet website, where you can register.

    This video can provide assistance.


    I want to pay with a 529 plan. What do I do?

    If you would like to submit a payment using a 529 plan, please have the company send a check to the following address:

    Wake Technical Community College
    Attn: Financial Services
    9101 Fayetteville Road
    Raleigh NC, 27603 

    • The check will need to be made payable to Wake Technical Community College.
    • Make sure your student ID # and full name are mentioned in the memo of the check.
    • If the check is paying your semester in full, make sure it matches your tuition exactly.

    Please try to make every effort to have the check delivered before the payment deadline. If you don't think it will arrive on time, email an official confirmation from the 529 company showing that the check is on the way to [email protected]. State in the email that your 529 check isn't going to arrive on time, and include your name, contact information, student ID # and semester being paid.


    Can you tell me my child's account balance so I can pay for it?

    FERPA authorization must be submitted by the student before account information can be provided.

    Students can log on to WebAdvisor and follow the link to add a parent. After the Registrar's Office approves the request, students grant access to academic and/or financial information.

    Once access is granted to you, an email will be sent with confirmation and user ID/password information. You will then be able to access your child’s information online through WebAdvisor. You will not need to complete any forms or call the school in order to obtain information about your child’s academics or financial account.


    What is BankMobile?

    Wake Tech has partnered with BankMobile to deliver financial aid and student refunds.


    Which ATM can I use with my BankMobile card?

    You may use any Allpoint Network ATM (availability varies by location) to withdraw cash and view the current available balance of your BankMobile account. There are no fees when using an Allpoint Network ATM, and the daily cash limit is $500.


    Where can I get a parking decal or student ID card?

    Parking decals are included in the tuition you pay per semester and are issued by Campus Police.

    A student ID card can be obtained from Campus Police. The first one is at no cost, but if you lose your ID card, you can go to the Cashier's Office, pay a $5 replacement fee and take your receipt to Campus Police to obtain your new ID card.


    What if I am an in-state student but am charged out-of-state tuition?

    You will need to contact the N.C. Residency Determination Service. The state of North Carolina now determines the residency status of students. Once you have completed what is required and are determined to be an in-state student, you will be issued an RDS number. Please follow these steps to update your student account:

    • Go to my.waketech.edu and log in with your Wake Tech user ID and password
    • Click the menu button on the top left of the home screen
    • Click "Students"
    • Click "Student Forms"
    • Click "Residency Update Form"

    You will receive a confirmation email through your Wake Tech student email once your account has been updated. During peak times, it may take up to three business days for processing.

    If you disagree with your residency classification, you must complete the reconsideration or appeal process through RDS. Wake Tech does not have the authority to change your classification and must abide by the classification provided by the state RDS.

    Contact the Residency Determination Service at 844-319-3640 or [email protected].


      What do I do if I have a billing dispute?

      The Billing Dispute Committee will resolve disputes. If you have a dispute, follow these steps:

      • Log in to my.waketech.edu
      • Click "Support" on the top of the page
      • Click "Student Forms"
      • Under General Forms, click "Bill Dispute Form"

      The Bill Dispute Committee's decision is final. Once a decision has been made, you will be notified by email.


      Why is there a "hold" on my account?

      Holds are placed on accounts when a balance is past due. You should check your account in Self-Service. Also, make sure to check your Wake Tech email account for communications from the following offices:

      • Financial Aid

      • Financial Services

      • Registration & Student Records

      You need to review your financial aid status in Self-Service on the My Financial Aid page on a regular basis. You may receive a bill if you have not received your financial aid award letter. If you have enrolled in classes and started the semester but have not received your letter, you are responsible for any charges incurred. Contact Financial Aid at 919-866-5410 or [email protected] for assistance.

      If the balance has been paid online, email the Cashier's Office at [email protected] to have the hold removed.

      If you are still unable to determine why you have a hold or need the charges explained, email [email protected].


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