Accounts Receivable

We are responsible for ensuring that all student accounts are accurate, and for collecting any overdue balances. We also put a "Financial Services Hold" on accounts when monies are owed to the college.  If you owe money to the college, a "Financial Services Hold" will be placed on your account and you will not be able to register for classes, graduate, and/or receive a transcript until your balance is paid in full.

Frequently Asked Questions

Why do I have a "Financial Services Hold" on my account?

The most common reason for a "Financial Services Hold" on an account is missing financial aid paperwork.

Other reasons could include:

  • Insufficient aid to cover balance in full
  • Parking citations
  • Library fines
  • Graduation fees

What should I do if I have a hold on my account?

If you are not sure why there is a hold on your account, check your Self Service account through WebAdvisor. If you are still unable to determine why you have a hold, contact the Cashier at [email protected]. Please note that the cashier does not place the holds on accounts. They are simply the contact to find out the reasoning for your hold. 


I paid my balance online. Why do I still have a hold on my account?

"Financial Services Holds" are not automatically removed at the time of payment. They are manually removed the following business day.  If you need your hold removed during regular business hours, please contact the cashier at [email protected].
 


Why did I receive a statement (bill) when I have financial aid?

You may receive a bill if you have not received your financial aid award letter. If you have enrolled in classes and started the semester but you have not received your letter, you are responsible for any charges incurred. Contact Financial Aid at 919-866-5410 for assistance.


I don't agree with the amount on my account statement. What should I do?

Contact Accounts Receivable at 919-866-5260 or 919-866-5729.  


I'm expecting a refund. Where is it?

Make sure you have selected a refund preference with BankMobile, the company that processes refunds. Financial Aid Disbursement dates can be found on the Financial Aid Website under Important Information Regarding Processing.


Williams and Fudge says I owe Wake Tech money - who are they and why are they involved?

Williams & Fudge is a collection agency that aids Wake Tech in the recovery of education-related fees. If a student's account is more than 90 days past due it will be forwarded to Williams & Fudge for collection. Williams & Fudge is located in Rock Hill, SC, and can be contacted at 1-800-849-9791 or https://www.wfcorp.com/. You can also contact Wake Tech Accounts Receivable at 919-866-5260 or 919-866-5729 for additional details.


Why was my NC State Tax Refund or Lottery winnings sent to Wake Tech instead of to me?

A student's account can be turned over to The NC Department of Revenue Debt Setoff Program if a student owes Wake Tech a debt of $50 or more and the account has been delinquent for more than 90 days.
Once an account has been placed with the Debt Setoff Program, it will remain with the NC Department of Revenue until the debt has been paid in full or no longer meets the requirements. 
 


I withdrew and dropped all my classes. Why did I get a bill?

Withdrawing from or dropping a course does not negate a student's financial responsibility for tuition and fees. A 25% penalty is incurred when a class is dropped without adding a class first. A student is financially responsible for 100% of tuition and fees when he or she withdraws from a class after the drop/add period.