Accounts Receivable

We are responsible for ensuring all student accounts are accurate and collecting any overdue balances.  We also put a "Financial Services Hold" on accounts when monies are owed to the College.  If you owe money to the College, a "Financial Services Hold" will be placed on your account and you will not be able to register for classes, receive a transcript/graduate until your balance is paid in full.

Frequently Asked Questions

Why do I have a "Financial Services Hold" on my account?

The most common reason for a "Financial Services Hold" on an account is missing financial aid paperwork.

Other reasons could include:

  • Insufficient aid to cover balance in full
  • Parking citations
  • Library fines
  • Graduation fees

What should I do if I have a "Financial Services Hold"?

If you are not sure why you have a "Financial Services Hold", check your Self Service account through WebAdvisor. If you are still unable to determine why you have a hold, contact the Cashier at 919-866-5900 or email at [email protected] so that they can direct you to the correct department.
 


I paid my balance online, why do I still have a "Financial Services Hold" on my account?

"Financial Services Holds" are not automatically removed at the time of payment. They are manually removed the following business day.  If you need your hold removed during regular business hours, please contact the cashier at 919-866-5900 or email at [email protected].
 


Why did I receive a statement of account/bill when I have financial aid?

It may be because you have not received a financial aid award letter. You are responsible for any charges incurred if you are enrolled in classes and the semester has started if you have not received your financial aid award letter.  Students can contact Financial Aid at 919-866-5410 for further assistance.


I don't agree with the amount on my account statement what do I do?

If you do not agree with the amount due on your statement of account/bill, contact Accounts Receivable at 919-866-5260 or 919-866-5729. They can review your statement of account in detail with you. 
 


I'm expecting a refund - where is it?

All refunds are processed through BankMobile. Please make sure you have set up your account with BankMobile.
Financial Aid Disbursement dates can be found on the Financial Aid Website under Important Information Regarding Processing. I have an award letter, what's next?
 


Williams and Fudge says I owe Wake Tech money - who are they and why are they involved?

Williams & Fudge is a collection agency that aids Wake Tech in the recovery of education-related receivable. If a student's account is more than 90 days past due it will be forwarded to Williams & Fudge for collections.Williams & Fudge is located in Rock Hill, SC  and they can be contacted at 1-800-849-9791 or https://www.wfcorp.com/  You can also contact Wake Tech Accounts Receivable at 919-866-5260 or 919-866-5729 for additional details.
 


Why was my NC State Tax Refund and/or Lottery Winnings sent to Wake Tech instead of me?

A student's account can be turned over to The NC Department of Revenue Debt Setoff Program if a student owes Wake Tech a debt of $50 or more and the account has been delinquent for more than 90 days.
Once an account has been placed with the Debt Setoff Program, it will remain with the NC Department of Revenue until the debt has been paid in full or no longer meets the requirements. 
 


I withdrew and dropped all my classes, why did I get a bill?

Dropping or Withdrawing from a course does not negate a student's financial responsibility for tuition and fees. A 25% penalty is incurred when a  class is Dropped without adding a class first. A student is financially responsible for 100% of tuition and fees when they Withdraw from a class after the drop/add period.