Information Technology

The Non-Credit Computer Education Department delivers basic and advanced technology training so you can learn a new skill or earn an industry-recognized credential to level up to your next job. 

Many non-degree IT courses align with Wake Tech’s IT degree programs, which means you can take certain “non-degree” courses and still earn college credits for that course if you enroll in a qualifying degree program.

View IT Courses for Certification

Course Details & Registration Information for All IT Courses

Course
IT Support Technician
Name
CTS-3255A2
Overall Quality of This Course
★★★★★
Based on 26 student surveys.
Available Classes
    Section Location Begin Date End Date Instructor Price Seats Available/Total Seats
253152 Beltline Education Center 01/10/2022 05/04/2022 K. Jacobs $711.00 7/9
253161 Beltline Education Center 01/11/2022 06/23/2022 L. Thorne $703.00 6/9
253614 Face-to-Face Online Instruction 02/22/2022 08/04/2022 L. Thorne $693.00 16/24
253616 RTP Campus 03/08/2022 08/18/2022 K. Jacobs $711.00 14/14
Description Course Outline Requirements Intended Audience More Details
Intended Audience
Individuals who want to expand their knowledge and skills for employment-readiness or those who want to successfully prepare for the relevant industry certification exam(s).
Description
This program is a bundled series of three courses including CompTIA IT Fundamentals , CompTIA A 220-1001, and CompTIA A 220-1002. Participants will focus on high-demand technical and employability skills to prepare for workforce readiness or industry certification in the Wake County labor market. Students will explore their career options, use employability skills to include knowing how to provide good customer service to meet employer needs, identifying and using effective communication and collaborative teamwork strategies. CompTIA IT Fundamentals provides the basic IT knowledge and skills learners can leverage to get started with an IT career. Instructional topics include identifying and explaining the basics of computing, IT infrastructure, software development, database use, knowledge of troubleshooting theory and preventative maintenance of devices, and the ability to identify and prevent basic security risks. After completing CompTIA A instruction, students should have developed technical knowledge and skills to troubleshoot, follow operational best practices, and problem-solve a variety of issues related to networking, operating systems, mobile devices, and security. Students should also be prepared to take the CompTIA IT Fundamentals and CompTIA A 220-1001 and 220-1002 certification exams.
Course Objectives
  1. Technical Career Exploration and Employability Skills:
    • Explore careers and understand how to identify skills, interests, values to align with career preferences
    • Explain the importance of good customer service to ensure the employer's needs are met in a manner that reflects positively on the organization
    • Describe appropriate workplace safety and harassment best practices
    • Use troubleshooting best practices to resolve issues
    • Identify effective communication techniques in a variety of situations
    • Use collaborative teamwork to work towards common goals
  2. CompTIA IT Fundamentals+ FC0-U61:
    • Identify and explain the basic IT concepts, terminology, IT infrastructure, software development and database use
    • Demonstrate knowledge to install software, establish basic network connectivity
    • Identify or prevent basic security risks
    • Understand troubleshooting theory and preventative maintenance of devices
    • Prepare to take the CompTIA IT Fundamentals+ exam
  3. CompTIA A+ 220-1001:
    • Assemble components based on customer requirements
    • Install, configure, and maintain PCs, mobile devices, and software for end-users
    • Understand the basics of networking and security forensics
    • Properly and safely diagnose, resolve, and document common hardware and software issues
    • Apply troubleshooting skills
    • Provide appropriate customer support
    • Understand the basics of scripting, virtualization, desktop imaging, and deployment
    • Prepare to take the CompTIA A+ 220-1001 exam
  4. CompTIA A+ 220-1002:
    • Assemble components based on customer requirements
    • Install, configure, and maintain PCs, mobile devices, and software for end-users
    • Understand the basics of networking and security forensics
    • Properly and safely diagnose, resolve, and document common hardware and software issues
    • Apply troubleshooting skills
    • Provide appropriate customer support
    • Understand the basics of scripting, virtualization, desktop imaging, and deployment
    • Prepare to take the CompTIA A+ 220-1002 exam
Outline of Instruction
  1. Technical Career Exploration and Employability Skills:
    1. Career Exploration
    2. Customer Service
    3. Troubleshooting
    4. Communication Skills
    5. Problem Solving
    6. Teamwork/Collaboration
  2. CompTIA IT Fundamentals+
    1. Getting Started
    2. Core Hardware Components
    3. Peripherals and Connectors
    4. Computing Devices and the Internet of Things
    5. Operating Systems
    6. Software Applications
    7. Software Development
    8. Database Fundamentals
    9. Networking Concepts and Technologies
    10. Security Concepts and Threats
    11. Security Best Practices
    12. Business Continuity and Computer Support
    13. Certification Exam Preparation for CompTIA IT Fundamentals+
  3. CompTIA A+ 220-1001
    1. Getting Started
    2. Introduction
    3. The World of IT
    4. Connectivity
    5. On the Motherboard
    6. Introduction to Configuration
    7. Disassembly and Power
    8. Memory
    9. Storage Devices
    10. Multimedia Devices
    11. Printers
    12. Mobile Devices
    13. Certification Exam Preparation for CompTIA A+ 220-1001
  4. CompTIA A+ 220-1002
    1. Computer Design and Troubleshooting Review
    2. Internet Connectivity, Virtualization, and Cloud Technologies
    3. Networking
    4. Introduction to Operating Systems
    5. Introduction to Scripting
    6. Advanced Windows
    7. MacOS and Linux Operating Systems
    8. Computer and Network Security
    9. Operational Procedures
    10. Certification Exam Preparation for CompTIA A+ 220-1002
Contact Hours
144
CEU's
14.4
Industry Standard, State, or National Certification
Yes
Certification
CompTIA
Website URL
• CompTIA IT Fundamentals+ FC0-U61 - https://partners.comptia.org/docs/default-source/resources/04271_itf_exam_objectives_r2.l • CompTIA A+ 220-1001 and 220-1002 Certification Exam - https://partners.comptia.org/docs/default-source/resources/comptia-a-new-core-objectives-(3-0)
Certification Learning Outcomes/Requirements
  1. CompTIA IT Fundamentals+ FC0-U61:
    • Identify and explain the basic IT concepts, terminology, IT infrastructure, software development and database use
    • Demonstrate knowledge to install software, establish basic network connectivity
    • Identify or prevent basic security risks
    • Understand troubleshooting theory and preventative maintenance of devices
  2. CompTIA A+ 220-1001:
    • Assemble components based on customer requirements
    • Install, configure, and maintain PCs, mobile devices, and software for end users
    • Understand the basics of networking and security forensics
    • Properly and safely diagnose, resolve, and document common hardware and software issues
    • Apply troubleshooting skills
    • Provide appropriate customer support
    • Understand the basics of scripting, virtualization, desktop imaging, and deployment
  3. CompTIA A+ 220-1002:
    • Assemble components based on customer requirements
    • Install, configure, and maintain PCs, mobile devices, and software for end users
    • Understand the basics of networking and security forensics
    • Properly and safely diagnose, resolve, and document common hardware and software issues
    • Apply troubleshooting skills
    • Provide appropriate customer support
    • Understand the basics of scripting, virtualization, desktop imaging, and deployment
CE to CU Articulation
No
Prerequisites
Prior to course enrollment, students should have the ability to demonstrate technological literacy in alignment with the Technology Basics for Digital Literacy course or have equivalent knowledge and skills.
Text and Supplies Needed
The course registration includes all textbooks and labs.
Clinical Site/Special Facilities
Requirements for Successful Completion of this Course
  1. Attendance 90% or above
  2. Participation
  3. Demonstrate an understanding of at least 80% of course material taught.
Accreditation/Special Approval Requirements
Intended Audience
Individuals who want to expand their knowledge and skills for employment-readiness or those who want to successfully prepare for the relevant industry certification exam(s).
Specific Industry or Business Support Needs
Computer Support Specialist, IT Technical Support, IT Help Desk Support, Technical Support Specialist, Desktop Support Technician, End User Support Specialist, IT Technician, IT Specialist
Wake County Need for Industry Positions
According to Burning Glass Technologies, Wake County has a very high demand for these job titles
Industry or Job Titles Related to training Outcomes for Employment
  • Computer Support Specialist
  • IT Technical Support
  • IT Help Desk Support
  • Technical Support Specialist
  • Desktop Support Technician
  • End User Support Specialist
  • IT Technician
  • IT Specialist
Related Courses
  • Technology Basics for Digital Literacy - CIS-3100L2
  • CompTIA A+ Certification Prep - SEF-8267CL
  • A+ Certification Prep: Hardware - NOS-3100AE
  • BSP Computer Class 1 - ABE-08005
  • BSP Computer Class 2 - ABE-08006
  • AHS Computer Engineering Tech II Honors - AHS-CET2H
  • AHS Computer Tech - AHS-CIS10
  • Microsoft's Digital Literacy Standards - HRD-3005AY2
  • Digital Literacy to Compete in a Tech-Savvy Culture - HRD-3005BG2
Course Contact Information
Kobie Joyner
919-866-7213