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Information Technology

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Information Technology Technical Standards

Standard
Definition
Example(s)
Critical thinking skills
Undertake effective research to build on professional expertise and inform decision making
Reading assignment instructions and creating or modifying a spreadsheet using common software, such as Microsoft Excel, to achieve assignment instructions
 
Evaluate the effectiveness of a variety of specific technical or professional interventions
Reading a program requirements document or soliciting program requirement information from an instructor or customer and use that information to inform the design of a computer program that achieves the objectives
 
Accurately follow course syllabi, directions for assignments, laboratories or other course activities
Reading the textbook or lecture material
 
Exercise sound judgment with the benefit of information, knowledge and skills​
 
Mobility/motor skills
Sufficient motor skills to perform physical activities related to common information technology occupations, including technical support, computer programming, network administration and data analysis
Using common computer input devices, including a keyboard, computer mouse, touch screen and similar devices
Tactile skills
Tactile skills may be required to work with computer input devices, as well as other information technology hardware, such as peripherals and networking equipment.
Align, orient and insert network cables in corresponding ports on network or computer equipment
Auditory skills
Understand and interpret audio alerts issued by information technology hardware, such as a computer or network device
  • Listening to and interpreting "beep code" error messages issued by a malfunctioning computer or network hardware
  • Listening and engaging in class discussions (in-person or virtual)/li>
  • Participating in a telephone technical support troubleshooting lab scenario
Visual skills
Viewing information output from a variety of computer programs displayed on a computer screen or remote terminal
Using an online lab computer or network simulation environment
 
Viewing content in an online lab environment
  • Viewing supplemental streaming video content from the learning management platform, textbook publishers and related third-party platforms, or video streaming services such as YouTube
  • Viewing software output to create visual design solutions
  • Identify differences between colors, shades and brightness
  • Viewing and interpreting indicator lights on computing equipment
 
Viewing computer equipment components
Viewing computer components (i.e., memory, hard drives, cabling) to troubleshoot/replace
Communication skills
Communicate with clarity and precision using appropriate information technology terminology and concepts
Reading an email and writing an appropriate response via email
 
Efficient, effective, accurate and timely communication using a range of communication media appropriate to the purpose and audience (e.g., in-person meetings, telephone, letters/memos, email, web conferencing)
Reading an email or a document in a common file format, such as Microsoft Word or Adobe PDF, and writing a response using appropriate software, such as an email application or Microsoft Word
 
Comprehension and understanding of spoken and written language with fluency
Utilizing an online communication system, such as the forum post or chat feature in Wake Tech's Learning Management System (Open LMS/Moodle)
 
Understand nonverbal information and cues in interpersonal encounters
Interacting in face-to-face conversations with fellow students, instructors and Work-Based Learning employers and co-workers
Interpersonal skills
Ability to nurture mature, sensitive and effective relationships
Work with classmates on a group assignment or major project
 
Ability to adapt to changing environments and work-related challenges
Respectfully engage with an instructor to learn from and improve performance based on feedback from submitted assignments and exams
 
Establish rapport with instructors, classmates, stakeholders, clients and colleagues
 
 
Work cooperatively and with honesty and integrity with peers, faculty, and colleagues​
 
 
Emotional health and maturity to enable meaningful interactions with classmates, instructors and professional colleagues
 
 
Development of conflict-resolution skills and the ability to negotiate conflicting attitudes and opinions
 
 
Maintain hygiene and dress requirements for an office setting
 
Behavioral skills
Prompt attention to and completion of all responsibilities attendant to the occupation
  • Anticipate when you will not be able to meet a course or assignment objective and proactively contact those involved to effectively address the situation
  • Effectively plan and manage your schedule so that you budget sufficient time to complete course work
  • The ability to work at a computer screen for extended periods of time
 
Integrate constructive criticism received from both on-campus and off-campus learning settings
 
 
Dress appropriately in college settings and in a manner befitting the profession in Work-Based Learning placement
 
 
Effectively handle stress by using appropriate self-care, Student Support services and developing supportive relationships with colleagues, peers and others
 
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