Information Technology

The Non-Credit Computer Education Department delivers basic and advanced technology training so you can learn a new skill or earn an industry-recognized credential to level up to your next job. 

Many non-degree IT courses align with Wake Tech’s IT degree programs, which means you can take certain “non-degree” course and still earn college credits for that course, if you enroll in a qualifying degree program.

  • Accounting Technology
  • CompTIA, Cisco, Cybersecurity, Open Technologies
  • Database Administration
  • Drafting and Computer-Aided Design (CAD)
  • Office Technology
  • Professional Skills Development (1 to 3-day classes)
  • Software Programming
  • Web Design and Development

Course Details & Registration Information

Course
CompTIA A+ Certification Exam 220-1002
Name
CET-3100H2
Overall Quality of This Course
★★★★★
Based on 7 student surveys.
Available Classes
    Section Location Begin Date End Date Instructor Price Seats Available/Total Seats
241522 Face-to-Face Online Instruction 03/23/2021 04/29/2021 W. Martin $319.00 15/20
Description Course Outline Requirements Intended Audience More Details
Intended Audience
Individuals who want to expand their knowledge and skills for employment-readiness or those who want to successfully prepare for the CompTIA A+ 220-1002 exam certification.
Description
This course is intended for participants who have completed the CompTIA A 220-1001 course or those with equivalent experience who want to expand their knowledge and skills concerning computer maintenance. Topics include IT security fundamentals, software troubleshooting, and operational procedures. Upon completion, students should be able to provide customer support to properly diagnose, troubleshoot, install, configure, and maintain PC operating systems and software. In addition, students should have the ability to successfully pass the CompTIA A 220-1002 certification exam.
Course Objectives
  1. Assemble components based on customer requirements
  2. Install, configure, and maintain PCs, mobile devices, and software for end users
  3. Understand the basics of networking and security forensics
  4. Properly and safely diagnose, resolve, and document common hardware and software issues
  5. Apply troubleshooting skills
  6. Provide appropriate customer support
  7. Understand the basics of scripting, virtualization, desktop imaging, and deployment
  8. Prepare for the CompTIA A+ 220-1002 certification exam
Outline of Instruction
  1. Supporting Operating Systems
  2. Installing, Configuring, and Maintaining Operating Systems
  3. Maintaining and Troubleshooting Microsoft Windows
  4. Configuring and Troubleshooting Networks
  5. Managing Users, Workstations, and Shared Resources
  6. Security Concepts
  7. Securing Workstations and Data
  8. Troubleshooting Workstation Security Issues
  9. Supporting and Troubleshooting Mobile Devices
  10. Implementing Operational Procedures
Contact Hours
36
CEU's
3.6
Industry Standard, State, or National Certification
Yes
Certification
CompTIA
Website URL
https://comptiacdn.azureedge.net/webcontent/docs/default-source/exam-objectives/comptia-a-220-1002-exam-objectives.pdf?sfvrsn=97e7f939_4
Certification Learning Outcomes/Requirements
  1. Assemble components based on customer requirements
  2. Install, configure, and maintain PCs, mobile devices, and software for end users
  3. Understand the basics of networking and security forensics
  4. Properly and safely diagnose, resolve, and document common hardware and software issues
  5. Apply troubleshooting skills
  6. Provide appropriate customer support
  7. Understand the basics of scripting, virtualization, desktop imaging, and deployment
CE to CU Articulation
No
Prerequisites
Prior to course enrollment, students should have successfully completed the CompTIA A+ 220-1001 certification exam course or have equivalent knowledge and experience.
Text and Supplies Needed
Clinical Site/Special Facilities
Requirements for Successful Completion of this Course
  1. Attendance 90% or above
  2. Participation
  3. Demonstrate an understanding of at least 80% of course material taught.
Accreditation/Special Approval Requirements
Intended Audience
Individuals who want to expand their knowledge and skills for employment-readiness or those who want to successfully prepare for the CompTIA A+ 220-1002 exam certification.
Specific Industry or Business Support Needs
Computer User Support Specialists, Computer Technician, Desktop Support Technician, Help Desk Analyst
Industry or Job Titles Related to training Outcomes for Employment
Related Courses
Course Contact Information
Kobie Joyner
919-866-7213