Hospitality & Tourism

Course Details & Registration Information

Course
Hospitality ( Hotel & Restaurant Certification) -Work Based Learning
Name
WBL-3100C3
Available Classes
Not currently offered.
Description Course Outline Requirements Intended Audience More Details
Intended Audience
Students enrolled in the Hospitality (Hotel & Restaurant ) certification program.
Description
This course provides a work-based learning experience with a college-approved employer in an area related to the student's program of study thus enhancing student success rate in obtaining certifications ( Front Desk Agent , ServSafe, TIPS, Opera through American Hotel & Lodging Educational Institute) . Emphasis is placed on integrating classroom learning with related work experience. Upon completion, students should be able to evaluate career selection, demonstrate employability skills, and satisfactorily perform work-related competencies.
Course Objectives
  1. • Able to understand the functionalities of various departments within the hotel/restaurant.
    • Learn the Software Functions of the Property and use it as instructed by the supervisor.
    • Review the superior performance standards set forth by the Hospitality company student is training under.
    • Understand the importance of Guest Services, customer service, and professionalism, Safety and Security of the guests and co-workers.
    • Identify ways to add value to customer relationships
Outline of Instruction
  1. • Week 1: Orientation ( Learning about the Host Site, Safety Procedures, meeting with Department Managers, getting familiar with Property Management System )
    • Week 2:Training in Hotel /Restaurant Operations based on the Agreement between the employer/student.
    • Week 3: Training in Hotel /Restaurant Operations based on the Agreement between the employer/student.
    • Week 4: Training in Hotel /Restaurant Operations based on the Agreement between the employer/student.
    • Week 5: Training in Hotel /Restaurant Operations based on the Agreement between the employer/student.
    • Week 6: Training in Hotel /Restaurant Operations based on the Agreement between the employer/student.
    • Week 7: Training in Hotel /Restaurant Operations based on the Agreement between the employer/student.
    • Week 8: Training in Hotel /Restaurant Operations based on the Agreement between the employer/student. & End of the class Orientation.
Contact Hours
160
CEU's
No
Industry Standard, State, or National Certification
No
CE to CU Articulation
No
Prerequisites
Students must be in The Hospitality ( Hotel & Restaurant) Certification course & dually enrolled in the Work Based Learning Program.
Text and Supplies Needed
N/A
Clinical Site/Special Facilities
Requirements for Successful Completion of this Course
  1. Attendance 90% or above
  2. Participation
  3. 3. Students have to be dually enrolled in the Hospitality program and Work Based Learning. Students are required to successfully achieve their measurable learning objectives as agreed by the employer & student.
Accreditation/Special Approval Requirements
Intended Audience
Students enrolled in the Hospitality (Hotel & Restaurant ) certification program.
Specific Industry or Business Support Needs
Front Desk Associate, Guest Services, Reservation Agent, Host, Restaurant Server, Banquet Set-up.
Wake County Need for Industry Positions
Employment in lodging and food and beverage related workers is projected to grow 12 percent from 2012 to 2022, about as fast as the average for all occupations. Job opportunities in most dining establishments will be excellent, because many workers leave the occupation each year, resulting in numerous job openings.
Industry or Job Titles Related to training Outcomes for Employment
  • Front Desk Agents
  • Reservation Agents
  • Hosts
  • Restaurant Servers
  • Banquet Set-Up
Related Courses
Course Contact Information
Sameer Pawa
919-866-6158