Hospitality Certification Program

Get a comprehensive overview of the hospitality industry, facets of service, and latest trends. Emphasis is on the latest technology tools used in the industry as well as operations and the philosophy of service. Find out about the many career opportunities, such as hotels, restaurants, meetings, events, and more. You'll be prepared for the challenges faced by professionals in hospitality management and gain a global perspective on industry issues.

Industry-recognized credential: American Hotel & Lodging Educational Institute, National Restaurant Association, TIPS Certification

**Work-based Learning (paid internships) available for students during this program! Contact us at 919-866-6158 to learn more.**

Complete in: 3 month or less

For non-credit student support services or to see if you qualify for financial assistance, contact the Career Pathways Program & Student Resources. 

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Certifications include:

  1. Opera Property Management System: Front office software used in most major hotels.
  2. Host U Certification: Knowledge in Spirits, Beer, Wine and Non-Alcoholic Beverages.
  3. ServSafe Certification: Food safety training that provides essential knowledge and skills.
  4. Front Desk Representative Online Training
  5. Wake Tech Community College Certification of Completion

**Students must meet the specific requirements of each program to earn certification.

Course Details & Registration Information

Hospitality Certifications for College and Career Readiness
Overall Quality of This Course
Based on 11 student surveys.
Available Classes
Not currently offered.
Description Course Outline Requirements Intended Audience More Details
Intended Audience
ABE TOPS STUDENTS , English as a Second Language Students.
This course provides an overview of the lodging industry and an in-depth look at common line-level positions in hotels. The focus is on positions in the Rooms and the Food and Beverage divisions, including front desk, reservations, housekeeping, bell services, restaurant service, banquet setup, and the property management systems and point-of-sale systems used by most major hotels. The course also covers guest service professionalism and career exploration. Upon completion, students will be prepared to sit for multiple industry-recognized credentials
Course Objectives
  1. Upon successfully completion of course, participants will
    • Have the knowledge base to sit for multiple industry recognized credentials
    • be prepared for entry-level lodging & other hospitality positions
    • Promote Confidence and positive work ethics
    • Provide smooth transition to Lodging Management Program or high level hospitality coursework.
    • Exposure to various hotels and restaurants via Field Trips and Guest Speakers
Outline of Instruction
  1. Program through American Hotel and Lodging Association.
    Week 1-Hospitality Introduction
    Week 2-Guest Services
    Week 3-Careers & Professionalism
    Week 4-Safety & Security
    Week 5- Front Office Training
    Week 6-Rooms Division
    Week 7-Reservations
    Week 8- Front Desk Representative
    Week 9-Bell Attendant
    Week 10-Guest Room Attendant
    Week 11- Food Sanitation & Maintenance Worker
    Week 12-Laundry Attendant
    Week 13-Public Space Cleaner
    Week 14-Food & Beverage Division
    Week 15- Banquet Setup Employee
    Week 16-Banquet Server
    Week 17-Bus Person
    Week 18-Hands on Training in Food & Beverage
    Week 19- Test Prep & Final Exams
    Field Trips to various markets will be organized for the students to see how different operations work in the industry.
Contact Hours
Industry Standard, State, or National Certification
Certification from American Hotel & Lodging Association
Website URL
Certification Learning Outcomes/Requirements
  1. Certification from American Hotel & Lodging Association
  2. Servsafe Food Handler Certification (National Restaurant Association)
  3. Guest Room Attendant Certification (American Hotel & Lodging Association)
  4. Guest Service Gold ( American Hotel & Lodging Association)
CE to CU Articulation
Text and Supplies Needed
Textbooks and supplies are provided to the students on the first day of the class
Clinical Site/Special Facilities
Requirements for Successful Completion of this Course
  1. Attendance 90% or above
  2. Participation
  3. Students must actively participate in class and finish all required assignments . Students must get a 70% or higher grade for each of the exams to successfully pass the course.
Accreditation/Special Approval Requirements
Intended Audience
ABE TOPS STUDENTS , English as a Second Language Students.
Specific Industry or Business Support Needs
Host, Housekeeping, Front Office, Wait Staff, Greeters
Wake County Need for Industry Positions
Employment of food and beverage serving and related workers is projected to grow 12 percent from 2012 to 2022, about as fast as the average for all occupations. Job opportunities in most dining establishments will be excellent, because many workers leave the occupation each year, resulting in numerous job openings.”
Industry or Job Titles Related to training Outcomes for Employment
  • Bellstaff
  • Housemen
  • Cashiers
  • Housekeeping
  • Greeters
Related Courses
Course Contact Information
Sameer Pawa

Classroom (seated) Version of Class:
**Industry experience is not required to take this course

Wake Tech’s Hospitality Hotel & Restaurant Certifications course is offered in a traditional classroom (seated) version is a fun, 10-12 week (168 classroom hour) course offering certifications in the following areas: 

  • Front Desk Representative Certification: Training created by the American Hotel & Lodging Educational Institute.
  • ServSafe Certification: Food safety training that provides essential knowledge and skills.   
  • Soft Skills: Customer service, conflict management, public speaking, and job search skills such as completing a job application, writing a resume, and interviewing.
  • TIPS (Training for Intervention ProcedureS): Training for those who sell, serve, and consume alcohol, designed to prevent intoxication, drunk driving, and underage drinking.
  • Opera Property Management System: Front office software used in most major hotels. 
  • Delphi Training: An optional program introducing students to the world's leading sales and catering system. (Access is provided; interested students pay Delphi directly.)
  • CVENT: Certification on the Cvent Supplier Network helps students better understand technologies used in the hospitality industry and provides practical knowledge that can be used with prospective employers. 
  • Host U Certification: Knowledge in Spirits, Beer, Wine and Non-Alcoholic Beverages

The traditional classroom course includes field trips, where you will learn how hotels and restaurants actually operate; guest speakers who will share insights about career opportunities the latest industry trends; and job leads (as available). A career fair may also be arranged. More than 70% of our students have successfully obtained careers upon completion of this program. Please watch the link on our students getting interviewed below;


Congratulations to Carisa Thomas our former student from our Hospitality Program for winning the Prestigious Sir Issac Hunter Excellence is Service Award for 2016!

Online Class (135 hours)
**Industry experience is not required to take this course

Who should take this program?
This version is great for someone who may be working and does not have time to take traditional classes due to his schedule or for students looking for career change or for people prefer online learning. This is also a fantastic course for employees that are already in the hospitality industry and want to move up the career ladder by obtaining industry recognized credentials.

Students will be working in the My Hospitality Lab along with the e-text books and Moodle Portal to successfully complete the program.

Due to the nature of teaching, students will be responsible to do their own field trips and projects as per your instructor. Leads for jobs will be given via email as well. A career fair may be arranged.

**Industry experience is not required to take this course

Are there any pre-requisites to take this course?

A High School Equivalency is recommended, however 9th and 10th grade reading levels in English and Math are accepted.

I have kids. Will I be able to handle the schedule in this industry?

The hospitality industry is open 24 hours and has various shifts which include full time and part time positions

What kind of position can I get when I finish the course?

Upon completion of this course, students are qualified for the positions of Front Office Associates, Sales Assistants, Food & Beverage Servers, Banquet Staff, Concierge, and Housekeeping.

Does the Hospitality Industry offer benefits

Benefits are at the discretion of the company. 

What if I move to another state after completion?

The certifications are nationally and industry recognized. 

Who typically takes this class?

Anyone that enjoys working with people. 

For more information, contact Sameer Pawa at [email protected] or 919-866-6158.