Hospitality Certification Program

Industry-recognized credential: American Hotel & Lodging Educational Institute, National Restaurant Association, TIPS Certification

Complete in: 3 month or less

For non-credit student support services or to see if you qualify for financial assistance, contact the Career Pathways Program & Student Resources. 

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Certifications include:

  1. Opera Property Management System: Front office software used in most major hotels.
  2. Host U Certification: Knowledge in Spirits, Beer, Wine and Non-Alcoholic Beverages.
  3. ServSafe Certification: Food safety training that provides essential knowledge and skills.
  4. Front Desk Representative Online Training
  5. Wake Tech Community College Certification of Completion

**Students must meet the specific requirements of each program to earn certification.

Course Details & Registration Information

Hospitality Hotel & Restaurant Certifications
Overall Quality of This Course
Based on 124 student surveys.
Available Classes
    Section Location Begin Date End Date Instructor Price Seats Available/Total Seats
187453 Public Safety Education Campus 01/22/2018 04/03/2018 R. Daubert $405.00 15/16
Description Course Outline Requirements Intended Audience More Details
Intended Audience
Hotel Employees, Restaurant Employees,Out of Work Students, High School Graduates, Career Change, Seniors, Home Makers,New Careers, Career Change
This course provides a comprehensive overview of the lodging industry and an in-depth look at facets of service and latest trends in the Hospitality Industry. Emphasis is on the latest technology tools that are used in the industry as well as the service philosophy and operational areas of the industry.Students will be able to understand the many career opportunities available in the hospitality industry such as hotels, restaurants, meeting and events etc. Students are prepared for various challenges faced by professionals in hospitality management. Students will get a global perspective on present and future industry issues.
Course Objectives
  1. Upon successful completion of course, participants will • have specific skills training that lead to professional certification in different aspects of the hospitality industry. • be prepared for entry-level lodging & other hospitality positions. .• Promote Confidence and positive work ethics. • Provide smooth transition to Lodging Management Program or high level hospitality coursework. • have exposure to various hotel and restaurant markets via Field Trips and Guest Speakers
Outline of Instruction
  1. Topics included are
    • Introduction to Hospitality and Lodging
    • Beverages, Restaurants, and Managed Services
    • Tourism, Recreation, Attractions, Clubs and Gaming
    • Assemblies, Events, Attractions, Leadership and Management.
    • Front Desk Representative Certification ( American Hotel & Lodging Education Institute)
    • ServSafe Training Certification (National Restaurant Association)
    • TIPS Certification
    • OPERA Property Management System Certification
    • Delphi Sales & Catering System (Optional for students that are interested in Sales). Students pay Delphi directly. Instructor will provide with more information
    • Micros Point of Sale Training.
    • Guest Speakers from the industry, field trips and limited lab sessions.
    The students will be required to finish the online sessions once user ID's and passwords are provided by the instructor.
Contact Hours
Industry Standard, State, or National Certification
American Hotel & Lodging Educational Institute, National Restaurant Association , TIPS Certification
Website URL,,
Certification Learning Outcomes/Requirements
  1. Students will be prepared for an entry-level position in various hospitality departments.
    Students will be prepared to get certified in Servsafe (Food Handling and Sanitation ) through the National Restaurant Association.
    Front Desk Representative Certification ( American Hotel & Lodging Educational Institute)
    OPERA Property Management System through ORACLE (Used in Most Major Hotel Chains)
    Host U Certification ( Knowledge in Wines, Beer, Spirits, & Non-Alcoholic Beverages )
    T.I.P.S certification for Responsible Alcohol Service ( Training for Intervention Procedures) (Traditional Class only)
    Delphi Sales & Catering System (Optional for students that are interested in Sales). Students pay Delphi directly. Instructor will provide with more information
CE to CU Articulation
Text and Supplies Needed
Introduction to Hospitality,7/e (no printed book ) ISBN # 0134487281. ( e-text + My Hospitality Lab). Servsafe Manager 6th Edition (Updated with the 2013 FDA Food Code) ISBN 978-1-58280-309-8 , Training for Intervention Procedures (TIPS Program) Host U Certification and Front Desk Rep Certification Passwords will be provided to the students .
Clinical Site/Special Facilities
Requirements for Successful Completion of this Course
  1. Attendance 90% or above
  2. Participation
  3. Students must complete all the required assignments with the minimum grade requirements per topic to successfully complete the course. An average of 70 % or higher will be required to get the final certification.
Accreditation/Special Approval Requirements
Intended Audience
Hotel Employees, Restaurant Employees,Out of Work Students, High School Graduates, Career Change, Seniors, Home Makers,New Careers, Career Change
Specific Industry or Business Support Needs
Hotels, Restaurants, Cafeterias, Catering,Cruise Ships , Event Planning etc.
Wake County Need for Industry Positions
“Employment of food and beverage serving and related workers is projected to grow 12 percent from 2012 to 2022, about as fast as the average for all occupations. Job opportunities in most dining establishments will be excellent, because many workers leave the occupation each year, resulting in numerous job openings.”
Industry or Job Titles Related to training Outcomes for Employment
  • Banquet Set Up
  • Banquet Waiter
  • Bellman
  • Restaurant Service
  • Reservation Agent
  • Front Office Agent
  • Guest Service Representative
  • Housekeeping
Related Courses
  • ABE Bridge to Hospitality - ABE-WKPL1
  • Bartending 101 - HOS-3007A3
  • Commercial Food Equipment Service Training - ELC-3130A3
  • Customer Service - CJC-5025G4
Course Contact Information
Sameer Pawa

Classroom (seated) Version of Class:
**Industry experience is not required to take this course

Wake Tech’s Hospitality Hotel & Restaurant Certifications course is offered in a traditional classroom (seated) version is a fun, 10-12 week (168 classroom hour) course offering certifications in the following areas: 

  • Front Desk Representative Certification: Training created by the American Hotel & Lodging Educational Institute.
  • ServSafe Certification: Food safety training that provides essential knowledge and skills.   
  • Soft Skills: Customer service, conflict management, public speaking, and job search skills such as completing a job application, writing a resume, and interviewing.
  • TIPS (Training for Intervention ProcedureS): Training for those who sell, serve, and consume alcohol, designed to prevent intoxication, drunk driving, and underage drinking.
  • Opera Property Management System: Front office software used in most major hotels. 
  • Delphi Training: An optional program introducing students to the world's leading sales and catering system. (Access is provided; interested students pay Delphi directly.)
  • CVENT: Certification on the Cvent Supplier Network helps students better understand technologies used in the hospitality industry and provides practical knowledge that can be used with prospective employers. 
  • Host U Certification: Knowledge in Spirits, Beer, Wine and Non-Alcoholic Beverages

The traditional classroom course includes field trips, where you will learn how hotels and restaurants actually operate; guest speakers who will share insights about career opportunities the latest industry trends; and job leads (as available). A career fair may also be arranged. More than 70% of our students have successfully obtained careers upon completion of this program. Please watch the link on our students getting interviewed below;


Congratulations to Carisa Thomas our former student from our Hospitality Program for winning the Prestigious Sir Issac Hunter Excellence is Service Award for 2016!

Online Class (135 hours)
**Industry experience is not required to take this course

Who should take this program?
This version is great for someone who may be working and does not have time to take traditional classes due to his schedule or for students looking for career change or for people prefer online learning. This is also a fantastic course for employees that are already in the hospitality industry and want to move up the career ladder by obtaining industry recognized credentials.

Students will be working in the My Hospitality Lab along with the e-text books and Moodle Portal to successfully complete the program.

Due to the nature of teaching, students will be responsible to do their own field trips and projects as per your instructor. Leads for jobs will be given via email as well. A career fair may be arranged.

**Industry experience is not required to take this course

Are there any pre-requisites to take this course?

Unlike the curriculum program ,as long as you can read at a Grade 9 & 10 level English & Math level, you should be able to take this course. Of course, we do need an A+ Personality for this career. You could be a high school student or a graduate, empty nester or a senior citizen. All are welcome.

I have kids. Will I be able to handle the schedule in this industry?

The hospitality industry is open 24 hours and has various shifts which include full time and part time positions. There are morning, afternoon and evening shifts. You can work any one of the three shifts depending on the needs of the company. But they are flexible as well.

What kind of position can I get when I finish the course?

Students have in the past received positions like Front Office Associates, Sales Assistants, Food & Beverage Servers, Banquet Staff, Concierge, Housekeeping and more. Students have moved up the ladder very quickly once they have mastered those positions to become supervisors and Managers as well. Please see the video about success stories.

Do these companies offer benefits?

Most hotel companies offer a competitive benefit. Some companies also offer tuition reimbursement after you have spent some time in the company. You also as an employee of example Hilton Hotels get travel benefits.

What if I move to another state after completion?

These are global careers. These companies are in every state in our country and most of the world. Again, as long as you show them these certifications and bring your personality to them, they are also looking for great candidates to have as a team member.

Who typically takes this class?

This class has a very interesting mix. Over the years we have had young 18 year old students who are seeking a career, seniors looking for part -time jobs, empty nesters, students who wanted a career change, computer techs, medical reps, veterans and English as a Second Language Students as well as Au-Pairs. and stay-at-home moms. 

For more information, contact Sameer Pawa at [email protected] or 919-866-6158.