Hospitality Certification Program

Industry-recognized credential: American Hotel & Lodging Educational Institute, National Restaurant Association, TIPS Certification

Complete in: 3 month or less

For non-credit student support services or to see if you qualify for financial assistance, contact the Career Pathways Program & Student Resources. 

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Certifications include:

  1. Opera Property Management System: Front office software used in most major hotels.
  2. Host U Certification: Knowledge in Spirits, Beer, Wine and Non-Alcoholic Beverages.
  3. ServSafe Certification: Food safety training that provides essential knowledge and skills.
  4. Front Desk Representative Online Training
  5. Wake Tech Community College Certification of Completion

**Students must meet the specific requirements of each program to earn certification.

Course Details & Registration Information

Course
Hospitality Hotel & Restaurant Certifications
Name
HOS-4040A3
Overall Quality of This Course
★★★★★
Based on 140 student surveys.
Available Classes
Not currently offered.
Description Course Outline Requirements Intended Audience More Details
Intended Audience
Hotel Employees, Restaurant Employees,Out of Work Students, High School Graduates, Career Change, Event Planners, Caterers,Seniors, Home Makers,New Careers, Career Change, Au Pair Students, Exchange Students.
Description
This course provides a comprehensive overview of the lodging industry and an in-depth look at facets of service and latest trends in the Hospitality Industry. Emphasis is on the latest technology tools that are used in the industry as well as the service philosophy and operational areas of the industry.Students will be able to understand the many career opportunities available in the hospitality industry such as hotels, restaurants, meeting and events etc. Students are prepared for various challenges faced by professionals in hospitality management. Students will get a global perspective on present and future industry issues.
Course Objectives
  1. Upon successful completion of course, participants will • have specific skills training that lead to professional certification in different aspects of the hospitality industry. • be prepared for entry-level lodging & other hospitality positions. .• Promote Confidence and positive work ethics. • Provide smooth transition to Lodging Management Program or high level hospitality coursework. • have exposure to various hotel and restaurant markets via Field Trips and Guest Speakers.
Outline of Instruction
  1. Topics included are
    • Introduction to Hospitality and Lodging
    • Beverages, Restaurants, and Managed Services
    • Tourism, Recreation, Attractions, Clubs and Gaming
    • Assemblies, Events, Attractions, Leadership and Management.
    • Front Desk Representative Certification ( American Hotel & Lodging Education Institute)
    • ServSafe Training Certification (National Restaurant Association)
    • TIPS Certification
    • OPERA Property Management System Certification
    • Delphi Sales & Catering System (Optional for students that are interested in Sales). Students pay Delphi directly. Instructor will provide with more information
    • Micros Point of Sale Training.
    • Guest Speakers from the industry, field trips and limited lab sessions.
    The students will be required to finish the online sessions once user ID's and passwords are provided by the instructor.
Contact Hours
168
CEU's
16.8
Industry Standard, State, or National Certification
Yes
Certification
American Hotel & Lodging Educational Institute, National Restaurant Association , TIPS Certification
Website URL
https://ahlei.org/,servsafe.com,gettips.com
Certification Learning Outcomes/Requirements
  1. Students will be prepared for an entry-level position in various hospitality departments.
    Students will be prepared to get certified in Servsafe (Food Handling and Sanitation ) through the National Restaurant Association.
    Front Desk Representative Certification ( American Hotel & Lodging Educational Institute)
    OPERA Property Management System through ORACLE (Used in Most Major Hotel Chains)
    Host U Certification ( Knowledge in Wines, Beer, Spirits, & Non-Alcoholic Beverages )
    T.I.P.S certification for Responsible Alcohol Service ( Training for Intervention Procedures) (Traditional Class only)
    Delphi Sales & Catering System (Optional for students that are interested in Sales). Students pay Delphi directly. Instructor will provide with more information
CE to CU Articulation
No
Prerequisites
N/A
Text and Supplies Needed
Introduction to Hospitality,7/e (no printed book ) ISBN # 0134487281. ( e-text + My Hospitality Lab). Servsafe Manager 7th Edition ISBN 978-1-58280-309-8 , Training for Intervention Procedures (TIPS Program) Host U Certification and Front Desk Rep Certification Passwords will be provided to the students .
Clinical Site/Special Facilities
Requirements for Successful Completion of this Course
  1. Attendance 90% or above
  2. Participation
  3. Students must complete all the required assignments with the minimum grade requirements per topic to successfully complete the course. An average of 70 % or higher will be required to get the final certification.
Accreditation/Special Approval Requirements
Intended Audience
Hotel Employees, Restaurant Employees,Out of Work Students, High School Graduates, Career Change, Event Planners, Caterers,Seniors, Home Makers,New Careers, Career Change, Au Pair Students, Exchange Students.
Specific Industry or Business Support Needs
Hotels, Restaurants, Cafeterias, Catering,Cruise Ships , Event Planning etc.
Wake County Need for Industry Positions
“Employment of food and beverage serving and related workers is projected to grow 12 percent from 2012 to 2022, about as fast as the average for all occupations. Job opportunities in most dining establishments will be excellent, because many workers leave the occupation each year, resulting in numerous job openings.”
Industry or Job Titles Related to training Outcomes for Employment
  • Banquet Set Up
  • Banquet Waiter
  • Bellman
  • Restaurant Service
  • Reservation Agent
  • Front Office Agent
  • Guest Service Representative
  • Housekeeping
Related Courses
  • ABE Bridge to Hospitality - ABE-WKPL1
  • Bartending 101 - HOS-3007A3
  • Commercial Food Equipment Service Training - ELC-3130A3
  • Customer Service - CJC-5025G4
Course Contact Information
Sameer Pawa
919-866-6158

Classroom (seated) Version of Class:
**Industry experience is not required to take this course

Wake Tech’s Hospitality Hotel & Restaurant Certifications course is offered in a traditional classroom (seated) version is a fun, 10-12 week (168 classroom hour) course offering certifications in the following areas: 

  • Front Desk Representative Certification: Training created by the American Hotel & Lodging Educational Institute.
  • ServSafe Certification: Food safety training that provides essential knowledge and skills.   
  • Soft Skills: Customer service, conflict management, public speaking, and job search skills such as completing a job application, writing a resume, and interviewing.
  • TIPS (Training for Intervention ProcedureS): Training for those who sell, serve, and consume alcohol, designed to prevent intoxication, drunk driving, and underage drinking.
  • Opera Property Management System: Front office software used in most major hotels. 
  • Delphi Training: An optional program introducing students to the world's leading sales and catering system. (Access is provided; interested students pay Delphi directly.)
  • CVENT: Certification on the Cvent Supplier Network helps students better understand technologies used in the hospitality industry and provides practical knowledge that can be used with prospective employers. 
  • Host U Certification: Knowledge in Spirits, Beer, Wine and Non-Alcoholic Beverages

The traditional classroom course includes field trips, where you will learn how hotels and restaurants actually operate; guest speakers who will share insights about career opportunities the latest industry trends; and job leads (as available). A career fair may also be arranged. More than 70% of our students have successfully obtained careers upon completion of this program. Please watch the link on our students getting interviewed below;

WAKE TECH IN THE NEWS!

Congratulations to Carisa Thomas our former student from our Hospitality Program for winning the Prestigious Sir Issac Hunter Excellence is Service Award for 2016!

Online Class (135 hours)
**Industry experience is not required to take this course

Who should take this program?
This version is great for someone who may be working and does not have time to take traditional classes due to his schedule or for students looking for career change or for people prefer online learning. This is also a fantastic course for employees that are already in the hospitality industry and want to move up the career ladder by obtaining industry recognized credentials.

Students will be working in the My Hospitality Lab along with the e-text books and Moodle Portal to successfully complete the program.

Due to the nature of teaching, students will be responsible to do their own field trips and projects as per your instructor. Leads for jobs will be given via email as well. A career fair may be arranged.

**Industry experience is not required to take this course

Are there any pre-requisites to take this course?

A High School Equivalency is recommended, however 9th and 10th grade reading levels in English and Math are accepted.

I have kids. Will I be able to handle the schedule in this industry?

The hospitality industry is open 24 hours and has various shifts which include full time and part time positions


What kind of position can I get when I finish the course?

Upon completion of this course, students are qualified for the positions of Front Office Associates, Sales Assistants, Food & Beverage Servers, Banquet Staff, Concierge, and Housekeeping.


Does the Hospitality Industry offer benefits

Benefits are at the discretion of the company. 


What if I move to another state after completion?

The certifications are nationally and industry recognized. 


Who typically takes this class?

Anyone that enjoys working with people. 


For more information, contact Sameer Pawa at [email protected] or 919-866-6158.