Hospitality & Tourism

Course Details & Registration Information

Course
Career Readiness for the Hospitality Industry
Name
HRD-3004C2
Available Classes
Not currently offered.
Description Course Outline Requirements Intended Audience More Details
Intended Audience
Individuals who are needing to or interested in developing their employability skills training using a career pathway for the hospitality industry.
Description
This course allows students to explore careers in hospitality, including food/beverage, hotel/ lodging, and customer service; understand the advantages and challenges of each; and use self-assessment tools to determine which is right for them. The course emphasizes customer service and its importance, helping students understand customer behavior and loyalty in a diverse and increasingly global society. Students will also learn techniques and tips for finding work in the hospitality industry.
Course Objectives
  1. Upon successful completion of course, participants will have....Listed future trends in the lodging, restaurant, and customer service fields. Located suitable careers in the hospitality field based on results of Career Ready 101 assessment tools. Learned ways to land employment in the hospitality field based on job seeking methods and appropriately constructed resumes and cover letters. Been exposed to basic skills to satisfactorily handle complaints and deal with difficult customers in the hospitality industry. Identified duties and responsibilities of a host of positions within the hospitality industry. Learned about salary ranges for positions within the hospitality field in North Carolina. Honed communication and listening skills to minimize roadblocks within the customer service field. Identified appropriate dress and manners necessary for careers in the hospitality field. Learned effective telephone techniques for the workplace. See how technology is used to increase speed and efficiency with hospitality job duties and responsibilities. Identified educational programs and courses to further training in the food and beverage or hotel/loding industries and customer service fields to increase skills and obtain entry level employment.
Outline of Instruction
  1. Part 1: Personal Assessment and the Work Environment
    Day 1: Orientation and introduction to the term hospitality
    Day 2: Key Train Careers 101--Jobs in hospitality computer-based exploration
    Day 3: ONET summary reports for hospitality jobs
    Day 4: Overview of employment categories in hospitality


    Part 2: Goal setting
    Day 5: Entry-level to management positions in hospitality
    Day 6: Setting SMART goals for employment
    Day 7: Knowledge, skills, and abilities needed in hospitality
    Day 8: Job outlook and career opportunities in hotels and lodging

    Part 3: Careers in Hospitality
    Day 9: Introduction to the food service indusry, menu pricing and careers
    Day 10: Introduction to culinary arts-career options
    Day 11: Knowledge, skills, and abilities needed in food service
    Day 12: Job outlook and career opportunities in food service

    Part 4: Career success
    Day 13: Networking for employment in hospitality
    Day 14: Resumes and applications for hospitality
    Day 15: Interview skills
    Day 16: Maintaining employment and advancing
Contact Hours
48
CEU's
No
Industry Standard, State, or National Certification
No
CE to CU Articulation
No
Prerequisites
None
Text and Supplies Needed
N/A
Clinical Site/Special Facilities
N/A
Requirements for Successful Completion of this Course
  1. Attendance 95% or above
  2. Participation
  3. Participate in class activities and exercises; maintain 80 percent average; and complete assignments.
Accreditation/Special Approval Requirements
N/A
Intended Audience
Individuals who are needing to or interested in developing their employability skills training using a career pathway for the hospitality industry.
Specific Industry or Business Support Needs
Industry or Job Titles Related to training Outcomes for Employment
Related Courses
Course Contact Information
HRD Office http://hrd.waketech.edu
919-532-5694 or 919-532-5696