Hospitality & Tourism

Course Details & Registration Information

Hospitality Certifications for College and Career Readiness
Overall Quality of This Course
Based on 11 student surveys.
Available Classes
Not currently offered.
Description Course Outline Requirements Intended Audience More Details
Intended Audience
ABE TOPS STUDENTS , English as a Second Language Students.
This course provides an overview of the lodging industry and an in-depth look at common line-level positions in hotels. The focus is on positions in the Rooms and the Food and Beverage divisions, including front desk, reservations, housekeeping, bell services, restaurant service, banquet setup, and the property management systems and point-of-sale systems used by most major hotels. The course also covers guest service professionalism and career exploration. Upon completion, students will be prepared to sit for multiple industry-recognized credentials
Course Objectives
  1. Upon successfully completion of course, participants will
    • Have the knowledge base to sit for multiple industry recognized credentials
    • be prepared for entry-level lodging & other hospitality positions
    • Promote Confidence and positive work ethics
    • Provide smooth transition to Lodging Management Program or high level hospitality coursework.
    • Exposure to various hotels and restaurants via Field Trips and Guest Speakers
Outline of Instruction
  1. Program through American Hotel and Lodging Association.
    Week 1-Hospitality Introduction
    Week 2-Guest Services
    Week 3-Careers & Professionalism
    Week 4-Safety & Security
    Week 5- Front Office Training
    Week 6-Rooms Division
    Week 7-Reservations
    Week 8- Front Desk Representative
    Week 9-Bell Attendant
    Week 10-Guest Room Attendant
    Week 11- Food Sanitation & Maintenance Worker
    Week 12-Laundry Attendant
    Week 13-Public Space Cleaner
    Week 14-Food & Beverage Division
    Week 15- Banquet Setup Employee
    Week 16-Banquet Server
    Week 17-Bus Person
    Week 18-Hands on Training in Food & Beverage
    Week 19- Test Prep & Final Exams
    Field Trips to various markets will be organized for the students to see how different operations work in the industry.
Contact Hours
Industry Standard, State, or National Certification
Certification from American Hotel & Lodging Association
Website URL
Certification Learning Outcomes/Requirements
  1. Certification from American Hotel & Lodging Association
  2. Servsafe Food Handler Certification (National Restaurant Association)
  3. Guest Room Attendant Certification (American Hotel & Lodging Association)
  4. Guest Service Gold ( American Hotel & Lodging Association)
CE to CU Articulation
Text and Supplies Needed
Textbooks and supplies are provided to the students on the first day of the class
Clinical Site/Special Facilities
Requirements for Successful Completion of this Course
  1. Attendance 90% or above
  2. Participation
  3. Students must actively participate in class and finish all required assignments . Students must get a 70% or higher grade for each of the exams to successfully pass the course.
Accreditation/Special Approval Requirements
Intended Audience
ABE TOPS STUDENTS , English as a Second Language Students.
Specific Industry or Business Support Needs
Host, Housekeeping, Front Office, Wait Staff, Greeters
Wake County Need for Industry Positions
Employment of food and beverage serving and related workers is projected to grow 12 percent from 2012 to 2022, about as fast as the average for all occupations. Job opportunities in most dining establishments will be excellent, because many workers leave the occupation each year, resulting in numerous job openings.”
Industry or Job Titles Related to training Outcomes for Employment
  • Bellstaff
  • Housemen
  • Cashiers
  • Housekeeping
  • Greeters
Related Courses
Course Contact Information
Sameer Pawa