Water Leak on Southern Wake Campus
Ready to take your information technology skills to the next level? Wake Tech offers low-cost training programs designed to help you earn industry-recognized IT credentials:
Courses can be completed in about four to six months, and they prepare you for the next step in your career, whether you are new to the IT field or a mid-career professional looking to level up. And, if you want to take your knowledge even further, the credentials you earn can count for college credit in a degree program at Wake Tech.
With nearly 100 fully online programs, Wake Tech consistently ranks at the top for online instruction. It has been named the No. 1 online community college in the U.S. by several sources and is among Newsweek magazine's Top 250 online colleges and universities in 2025.
Financial assistance available
Don't have enough money to pay for a course? Wake Tech's Propel program offers scholarships that cover the cost of registration and fees.
NOTE: The Propel Scholarship Application is currently closed and will reopen October 1.
Information & Digital Technology Career Field Courses
Data Analytics for Business Professionals
- Course ID: BAS-3120B2
- Overview
- Course Outline
- Requirements
- Intended Audience
- More Details
Course Objectives
Microsoft Excel Fundamentals: Manage worksheets and workbooks, manage data cells and ranges, manage tables and table data, perform operations by using formulas and functions, manage charts and prepare for the certification exam
Excel Data Analysis: Demonstrate basic usage of Excel data analysis techniques; explore external databases, PivotTables and Pivot Charts; import and export data using external sources; cleanse data; and analyze data using PivotTables and PivotCharts
SQL: Create normalized databases, explore how to insert data into tables efficiently and use various techniques to retrieve data from multiple tables
Power BI: Create effective storytelling reports by implementing simple-to-intermediate Power BI features, develop powerful analytical models to extract key insights for changing business needs and build, publish and share impressive dashboards for your organization
Tableau: Develop data visualizations to explain complex data with clarity; explore Data Model capabilities; connect to various data sources; leverage Tableau Prep Builder's capabilities for data cleaning and structuring; create and use calculations to solve problems and enrich the analytics; enable smart decisions with data clustering, distribution and forecasting; and share data stories to build a culture of trust and action
Communicating with Data: Know the fundamental data skills required to work with data, use data visualization to influence change in your organization, apply data techniques to effectively work with data end to end, communicate data points clearly and persuasively and review why different stakeholders have divergent needs and views
Outline of Instruction
Microsoft Excel Fundamentals: Manage Worksheets and Workbooks, manage data cells and ranges, manage tables and table data, perform operations by using formulas and functions, manage charts and prepare for the Excel Core Certification Exam
Excel Data Analysis: Learning basic data analysis techniques, working with data analysis tools, introducing Excel tables, data from external sources, cleaning data, analyzing table data with functions, creating and using PivotTables, performing PivotTable calculations, building PivotCharts and exam certification preparation
SQL: SQL basics; manipulating data; normalization; the SELECT statement; shaping data with the WHERE clause; JOINS; subqueries, cases and views; SQL programming; security and aggregate functions
Power BI: Introduction to business intelligence and Power BI; up and running with Power BI Desktop; connecting and shaping data; creating data models and calculations; unlocking insights; creating the final report; publishing and sharing; using reports in the service; understanding dashboards, apps and security; and data gateways and refreshing datasets
Tableau: Taking off with Tableau; connecting to data in Tableau; moving beyond basic visualizations; calculations and parameters; leveraging level-of-detail calculations; diving deep with table calculations; making visualizations that look great and work well; telling a data story with dashboards; and visual analytics, trends, clustering, distributions and forecasting
Communicating with Data: Communication, data, visualizing data, visualizing data differently, visual elements, methods of communicating with data, implementation strategies for your workplace and tailoring your work to specific departments
Contact Hours
120
CEUs
Yes
Industry Standard, State or National Certification
Certification
Microsoft
Website
https://docs.microsoft.com/en-us/learn/certifications/exams/mo-200
Certification Learning Outcomes/Requirements
Exam MO-200 Microsoft Excel: Manage worksheets and workbooks, manage data cells and ranges, manage tables and table data, perform operations by using formulas and functions and manage charts
CE or CU Articulation
No
Prerequisites
Prior to registering for this course, students should have digital literacy, including basic computer skills.
Learning Supplies Needed
N/A
Clinical Site/Special Facilities
None
Requirements for Successful Completion
80% attendance
Complete assigned labs and projects
Accreditation/Special Approval Requirements
N/A
Intended Audience
Individuals who want to expand their knowledge and skills for employment-readiness or those who want to successfully prepare for the relevant industry certification exam(s).
Specific Industry or Business Support Needs
Data Analyst, Business Analyst, Business Intelligence Analyst, Management Analyst, Systems Analyst
Wake County Need for Industry Positions
According to Burning Glass Technologies, Wake County has a high demand for data analysis skills.
Industry or Job Titles Related to Training Outcomes for Employment
Data Analyst
Business Analyst
Business Intelligence Analyst
Management Analyst
Systems Analyst
| Details | Section | Date(s) | Location | Price | Seats | |
|---|---|---|---|---|---|---|
| 333787 | 09/23/26 - 03/03/27 | Microsoft Teams | 293.00 | 0 | ||
| 335730 | 10/15/26 - 03/18/27 | Microsoft Teams | 293.00 | 12 | Register |
If you would like to be notified when additional sections become available, please use Wake Tech’s Notify Me service for BAS-3120B2-Data Analytics for Business Professionals .
CompTIA A+ 220-1201 (Core 1) Certification Exam Preparation
- Course ID: CTS-3255C2
- Overview
- Course Outline
- Requirements
- Intended Audience
- More Details
In this course, you will build essential skills for installing, configuring, and maintaining computer systems and mobile devices, along with troubleshooting common hardware and software issues. The curriculum aligns with the Core 1 exam objectives and covers important topics such as networking fundamentals, security practices, and effective customer support strategies.
Course Objectives
Install, configure, and maintain computer equipment, mobile devices, and software for end users.
Service components based on customer requirements.
Understand networking basics and apply basic cybersecurity methods to mitigate threats.
Properly and safely diagnose, resolve, and document common hardware and software issues.
Apply troubleshooting skills and provide customer support using appropriate communication skills.
Understand the basics of scripting, cloud technologies, virtualization, and multi-OS deployments.
Outline of Instruction
Hardware
Networking
Mobile Devices
Troubleshooting
Virtualization
Cloud Computing
Exam Review and Certification Preparation
Contact Hours
42
CEUs
Yes
Industry Standard, State or National Certification
Certification
CompTIA / CompTIA A+ 220-1201 (Core 1)
Website
https://www.comptia.org/certifications/a
Certification Learning Outcomes/Requirements
Install, configure, and maintain computer equipment, mobile devices, and software for end users.
Service components based on customer requirements.
Understand networking basics and apply basic cybersecurity methods to mitigate threats.
Properly and safely diagnose, resolve, and document common hardware and software issues.
Apply troubleshooting skills and provide customer support using appropriate communication skills.
Understand the basics of scripting, cloud technologies, virtualization, and multi-OS deployments in corporate environments.
CE or CU Articulation
No
Prerequisites
Prospective students should have basic computer literacy, including familiarity with operating systems, in line with CompTIA IT Fundamentals+ or CompTIA Tech+.
Learning Supplies Needed
CompTIA A+ Certification Exam Study Guide, access to computer labs with necessary hardware and software.
Clinical Site/Special Facilities
Computer lab for hands-on training.
Requirements for Successful Completion
80% attendance
Actively engage in class activities, discussions, and hands-on training sessions.,Complete practice tests to demonstrate your understanding of the material and readiness for the CompTIA A+ Core 1 certification exam, aiming for a score of at least 95% or higher to indicate adequate preparedness.
Accreditation/Special Approval Requirements
The program aligns with the CompTIA A+ certification, ensuring students acquire vital skills for IT support roles.
Intended Audience
Anyone desiring to enter the IT field, those who want to build on foundational knowledge and skills, or individuals interested in updating their CompTIA A+ certification.
Specific Industry or Business Support Needs
Technical Specialist, Desktop Support Technician, IT Specialist
Wake County Need for Industry Positions
Wake County is experiencing a significant demand for IT support roles, with many unique job postings available in recent months. Numerous employers are actively seeking candidates for positions such as IT Support Specialist and Help Desk Technician. The average duration for job postings is shorter than the regional average, indicating a competitive job market. This trend highlights the importance of training programs to equip individuals for these in-demand positions.
Industry or Job Titles Related to Training Outcomes for Employment
Technical Specialist
Desktop Support Technician
IT Specialist
| Details | Section | Date(s) | Location | Price | Seats | |
|---|---|---|---|---|---|---|
| 335652 | 10/06/26 - 11/19/26 | Beltline Education Center | 143.00 | 15 | Register |
If you would like to be notified when additional sections become available, please use Wake Tech’s Notify Me service for CTS-3255C2-CompTIA A+ 220-1201 (Core 1) Certification Exam Preparation .
CompTIA A+ 220-1202 (Core 2) Certification Exam Preparation
- Course ID: CTS-3255D2
- Overview
- Course Outline
- Requirements
- Intended Audience
- More Details
In this course, you will learn to manage operating systems like Windows, macOS, and Linux, focusing on installation and maintenance. You will also explore key cybersecurity practices to protect data and systems. Additionally, you will develop troubleshooting skills for common hardware and software issues and understand best practices for operational procedures in IT environments.
Course Objectives
Install and configure various operating systems, ensuring optimal performance and user accessibility.
Recognize and apply essential cybersecurity practices to protect systems and data from threats.
Diagnose and troubleshoot common hardware and software issues effectively.
Apply best practices for operational procedures, including documentation and asset management.
Use appropriate tools and techniques for maintaining and supporting computer systems and mobile devices.
Outline of Instruction
Operating Systems
Security
Software Troubleshooting
Operational Procedure
Contact Hours
42
CEUs
Yes
Industry Standard, State or National Certification
Certification
CompTIA / CompTIA A+ 220-1202 (Core 2)
Website
https://www.comptia.org/certifications/a
Certification Learning Outcomes/Requirements
Install, configure, and maintain computer equipment, mobile devices, and software for end users.
Service components based on customer requirements.
Understand networking basics and apply basic cybersecurity methods to mitigate threats.
Properly and safely diagnose, resolve, and document common hardware and software issues.
Apply troubleshooting skills and provide customer support using appropriate communication skills.
Understand the basics of scripting, cloud technologies, virtualization, and multi-OS deployments in corporate environments.
CE or CU Articulation
No
Prerequisites
Prospective students should have completed the CompTIA A+ 220-1202 (Core 2) certification exam or have equivalent knowledge and skills.
Learning Supplies Needed
CompTIA A+ Certification Exam Study Guide, access to computer labs with necessary hardware and software.
Clinical Site/Special Facilities
Computer lab for hands-on training.
Requirements for Successful Completion
80% attendance
Actively engage in class activities, discussions, and hands-on training sessions.,Complete practice tests to demonstrate your understanding of the material and readiness for the CompTIA A+ Core 2 certification exam, aiming for a score of at least 95% or higher to indicate adequate preparedness.
Accreditation/Special Approval Requirements
The program aligns with the CompTIA A+ certification, ensuring students acquire vital skills for IT support roles.
Intended Audience
Anyone desiring to enter the IT field, those who want to build on foundational knowledge and skills, or individuals interested in updating their CompTIA A+ certification.
Specific Industry or Business Support Needs
Technical Specialist, Desktop Support Technician, IT Specialist
Wake County Need for Industry Positions
Wake County is experiencing a significant demand for IT support roles, with many unique job postings available in recent months. Numerous employers are actively seeking candidates for positions such as IT Support Specialist and Help Desk Technician. The average duration for job postings is shorter than the regional average, indicating a competitive job market. This trend highlights the importance of training programs to equip individuals for these in-demand positions.
Industry or Job Titles Related to Training Outcomes for Employment
IT Specialist
Desktop Support Technician
Technical Specialist
No active courses available at this time.
To be notified when this course becomes available, please use
Wake Tech’s Notify Me service
for CTS-3255D2-CompTIA A+ 220-1202 (Core 2) Certification Exam Preparation
.
IT Support Technician
- Course ID: CTS-3255F2
- Overview
- Course Outline
- Requirements
- Intended Audience
- More Details
In CompTIA Tech , students will learn the basics of IT, covering topics like data storage, common devices, networking basics, and simple cybersecurity practices. This foundational knowledge prepares students for CompTIA A Core 1, where they will acquire practical skills for installing and maintaining computer systems. They will also dive into networking fundamentals and learn how to troubleshoot hardware and software problems while developing customer support skills.
The series wraps up with CompTIA A Core 2, which focuses on managing operating systems, troubleshooting more complex issues, and implementing cybersecurity measures. Students will also learn about important procedures, including documentation and incident response. By the end of the series, students will be ready to take industry-recognized certification exams and will have the skills needed to succeed in various entry-level IT support roles.
Course Objectives
CompTIA Tech+ FC0-U71:
• Understand and manage IT infrastructure, including hardware and networks, to ensure robust system performance.
• Apply software applications and development principles to solve problems and enhance organizational efficiency.
• Implement cybersecurity measures to help safeguard information against threats and vulnerabilities.
• Embrace emerging technologies such as AI and IoT, understanding their impact and how they're shaping the future of IT.
• Develop a foundation in data management and database fundamentals, crucial for data-driven decision-making.
CompTIA A+ 220-1201 (Core 1):
• Install, configure, and maintain computer equipment, mobile devices, and software for end users.
• Service components based on customer requirements.
• Understand networking basics and apply basic cybersecurity methods to mitigate threats.
• Properly and safely diagnose, resolve, and document common hardware and software issues.
• Apply troubleshooting skills and provide customer support using appropriate communication skills.
• Understand the basics of scripting, cloud technologies, virtualization, and multi-OS deployments in corporate environments.
CompTIA A+ 220-1202 (Core 2):
• Operating Systems
• Security
• Software Troubleshooting
• Operational Procedure
Outline of Instruction
CompTIA Tech+ FC0-U71:
• IT Concepts and Terminology
• Infrastructure
• Applications and Software
• Software Development Concepts
• Data and Database Fundamentals
• Security
• Exam Review and Certification Preparation
CompTIA A+ 220-1201 (Core 1):
• Hardware
• Networking
• Mobile Devices
• Troubleshooting
• Virtualization
• Cloud Computing
• Exam Review and Certification Preparation
CompTIA A+ 220-1202 (Core 2):
• Install and configure various operating systems, ensuring optimal performance and user accessibility.
• Recognize and apply essential cybersecurity practices to protect systems and data from threats.
• Diagnose and troubleshoot common hardware and software issues effectively.
• Apply best practices for operational procedures, including documentation and asset management.
• Use appropriate tools and techniques for maintaining and supporting computer systems and mobile devices.
Contact Hours
120
CEUs
Yes
Industry Standard, State or National Certification
Certification
CompTIA / CompTIA Tech+ FC0-U71, CompTIA A+ 220-1201 (Core 1), CompTIA A+ 220-1202 (Core 2)
Website
CompTIA Tech+ FC0-U71 at https://www.comptia.org/certifications/tech, CompTIA / CompTIA A+ 220-1201 (Core 1) and CompTIA A+ 220-1202 (Core 2) at https://www.comptia.org/certifications/a
Certification Learning Outcomes/Requirements
CompTIA Tech+ FC0-U71:
• Understand and manage IT infrastructure, including hardware and networks, to ensure robust system performance.
• Apply software applications and development principles to solve problems and enhance organizational efficiency.
• Implement cybersecurity measures to help safeguard information against threats and vulnerabilities.
• Embrace emerging technologies such as AI and IoT, understanding their impact and how they're shaping the future of IT.
• Develop a foundation in data management and database fundamentals, crucial for data-driven decision-making.
CompTIA A+ 220-1201 (Core 1):
• Install, configure, and maintain computer equipment, mobile devices, and software for end users.
• Service components based on customer requirements.
• Understand networking basics and apply basic cybersecurity methods to mitigate threats.
• Properly and safely diagnose, resolve, and document common hardware and software issues.
• Apply troubleshooting skills and provide customer support using appropriate communication skills.
• Understand the basics of scripting, cloud technologies, virtualization, and multi-OS deployments in corporate environments.
CompTIA A+ 220-1202 (Core 2):
• Install and configure various operating systems, ensuring optimal performance and user accessibility.
• Recognize and apply essential cybersecurity practices to protect systems and data from threats.
• Diagnose and troubleshoot common hardware and software issues effectively.
• Apply best practices for operational procedures, including documentation and asset management.
• Use appropriate tools and techniques for maintaining and supporting computer systems and mobile devices.
CE or CU Articulation
No
Prerequisites
Prospective students should have basic computer literacy, including familiarity with Windows operating systems.
Learning Supplies Needed
• CompTIA Tech+ certification exam objectives, access to the Internet.
• CompTIA A+ 220-1201 (Core 1) certification exam objectives, access to the Internet.
• CompTIA A+ 220-1202 (Core 2) certification exam objectives, access to the Internet.
Clinical Site/Special Facilities
Computer lab for hands-on training.
Requirements for Successful Completion
80% attendance
Actively engage in class, including activities, discussions, and hands-on training sessions.,Complete practice tests to demonstrate your understanding of the material and readiness for each certification exam, aiming for a score of at least 95% or higher to indicate adequate preparedness.
Accreditation/Special Approval Requirements
The program aligns with the CompTIA Tech+ and the CompTIA A+ certifications, ensuring students acquire essential skills for IT support roles.
Intended Audience
Anyone desiring to enter the IT field, those who want to build foundational knowledge to improve their skills and job performance in today's technology-driven environment, or individuals interested in updating their CompTIA Tech+ or CompTIA A+ certification.
Specific Industry or Business Support Needs
Technical Specialist, Help Desk Technician, Desktop Support Technician, IT Specialist
Wake County Need for Industry Positions
Wake County is experiencing a significant demand for IT support roles, with many unique job postings available in recent months. Numerous employers are actively seeking candidates for positions such as IT Support Specialist and Help Desk Technician. The average duration for job postings is shorter than the regional average, indicating a competitive job market. This trend highlights the importance of training programs to equip individuals for these in-demand positions.
Industry or Job Titles Related to Training Outcomes for Employment
Technical Specialist
Help Desk Technician
Desktop Support Technician
IT Specialist
No active courses available at this time.
To be notified when this course becomes available, please use
Wake Tech’s Notify Me service
for CTS-3255F2-IT Support Technician
.
Artificial Intelligence (AI) & ChatGPT Essentials for Business Productivity
- Course ID: CIS-3100N2
- Overview
- Course Outline
- Requirements
- Intended Audience
- More Details
Imagine freeing up valuable time while improving your workflow! You'll learn to craft precise prompts and apply ChatGPT to streamline your daily tasks, making your work not only more efficient but also more creative. By the end of the course, you will have experienced practical examples, ensuring you can implement techniques immediately to boost your productivity. Leverage ChatGPT to enhance your professional life, elevate your marketing strategies, and achieve your goals with ease. Enroll now and take the first step toward transforming your work experience!
Course Objectives
Explore the fundamentals of generative AI and GPT models
Set up and use ChatGPT effectively
Use prompt engineering to achieve relevant and consistent result
Develop custom AI assistants tailored to your specific needs
Learn how to work with OpenAI model APIs to build AI-powered applications
Create images from prompts and extract information from images
Outline of Instruction
Introduction to Generative AI
OpenAI and ChatGPT: Beyond the Market Hype
Understanding Prompt Design
Boosting Day-to-Day Productivity
Developing the Future
Mastering Marketing
Research Reinvented
Exploring GPTs
Contact Hours
24
CEUs
Yes
Industry Standard, State or National Certification
Certification
None
Website
None
Certification Learning Outcomes/Requirements
CE or CU Articulation
No
Prerequisites
Prior to registering for this course, students should have digital literacy, including computer skills and the ability to navigate the internet.
Learning Supplies Needed
None
Clinical Site/Special Facilities
None
Requirements for Successful Completion
80% attendance
Actively participate in class, including discussions and independent and group activities.
,Complete assigned labs and projects.
Accreditation/Special Approval Requirements
N/A
Intended Audience
Anyone who wants to enhance their productivity with generative AI.
Specific Industry or Business Support Needs
N/A
Wake County Need for Industry Positions
N/A
Industry or Job Titles Related to Training Outcomes for Employment
| Details | Section | Date(s) | Location | Price | Seats | |
|---|---|---|---|---|---|---|
| 335665 | 10/14/26 - 11/09/26 | Microsoft Teams | 82.00 | 24 | Register |
If you would like to be notified when additional sections become available, please use Wake Tech’s Notify Me service for CIS-3100N2-Artificial Intelligence (AI) & ChatGPT Essentials for Business Productivity .
CompTIA Security+
- Course ID: CCT-3110G2
- Overview
- Course Outline
- Requirements
- Intended Audience
- More Details
Course Objectives
Assess the security posture of an enterprise environment and recommend and implement appropriate security solutions.
Monitor and secure hybrid environments, including cloud, mobile, and Internet of Things (IoT).
Operate with an awareness of applicable regulations and policies, including principles of governance, risk, and compliance.
Identify, analyze, and respond to security events and incidents.
Outline of Instruction
Introduction
Today's Security Professional
Cybersecurity Threat Landscape
Malicious Code
Social Engineering and Password Attacks
Security Assessment and Testing
Application Security
Cryptography and the PKI
Identity and Access Management
Resilience and Physical Security
Cloud and Virtualization Security
Endpoint Security
Network Security
Wireless and Mobile Security
Monitoring and Incident Response
Digital Forensics
Security Governance and Compliance
Risk Management and Privacy
Certification Exam Preparation
Contact Hours
81
CEUs
Yes
Industry Standard, State or National Certification
Certification
CompTIA / CompTIA Security+
Website
https://comptiacdn.azureedge.net/webcontent/docs/default-source/exam-ob…
Certification Learning Outcomes/Requirements
General Security Concepts
Threats, Vulnerabilities, and Mitigations
Security Architecture
Security Operations
Security Program Management and Oversight
CE or CU Articulation
No
Prerequisites
Prior to registering for this course, students should have foundational knowledge IT concepts and networking.
Learning Supplies Needed
None
Clinical Site/Special Facilities
None
Requirements for Successful Completion
80% attendance
Actively participate in class, including discussions and independent and group activities.
,Complete assigned labs and projects.
Accreditation/Special Approval Requirements
N/A
Intended Audience
Individuals seeking to pursue entry-level cybersecurity roles, those seeking career advancement, or individuals preparing for the CompTIA Security+ certification exam.
Specific Industry or Business Support Needs
Help Desk Analyst, Security Specialist, Network Security Analyst, Security Analyst , Security Administrator, Security Engineer, Cybersecurity Technician, Cybersecurity Analyst
Wake County Need for Industry Positions
There is a critical need and growing demand for cybersecurity skills and practitioners.
Industry or Job Titles Related to Training Outcomes for Employment
Help Desk Analyst
Security Specialist
Network Security Analyst
Security Analyst
Security Administrator
Security Engineer
Cybersecurity Technician
Cybersecurity Analyst
| Details | Section | Date(s) | Location | Price | Seats | |
|---|---|---|---|---|---|---|
| 335045 | 09/30/26 - 01/25/27 | Microsoft Teams | 402.00 | 19 | Register |
If you would like to be notified when additional sections become available, please use Wake Tech’s Notify Me service for CCT-3110G2-CompTIA Security+ .
CompTIA Certified Cybersecurity Analyst CySA+
- Course ID: CCT-3110J2
- Overview
- Course Outline
- Requirements
- Intended Audience
- More Details
Course Objectives
Detect and analyze indicators of malicious activity
Understand threat hunting and threat intelligence concepts
Use appropriate tools and methods to manage, prioritize, and respond to attacks and vulnerabilities
Perform incident response processes
Understand reporting and communication concepts related to vulnerability management and incident response activities
Outline of Instruction
Introduction
Today's Cybersecurity Analyst
System and Network Architecture
Malicious Activity
Threat Intelligence
Reconnaissance and Intelligence Gathering
Designing a Vulnerability Management Program
Analyzing Vulnerability Scans
Responding to Vulnerabilities
Building an Incident Response Program
Incident Detection and Analysis
Containment, Eradication, and Recovery
Reporting and Communication
Performing Forensic Analysis and Techniques for Incident Response
Certification Exam Preparation
Contact Hours
96
CEUs
Yes
Industry Standard, State or National Certification
Certification
CompTIA / CompTIA CySA+
Website
https://comptiacdn.azureedge.net/webcontent/docs/default-source/exam-ob…
Certification Learning Outcomes/Requirements
Security Operations
Vulnerability Management
Incident Response Management
Reporting and Communication
CE or CU Articulation
No
Prerequisites
Prior to course enrollment, students should have demonstrated knowledge and skills in alignment with the CompTIA Network+ and CompTIA Security+ credentials.
Learning Supplies Needed
The course registration includes all textbooks and labs.
Clinical Site/Special Facilities
None
Requirements for Successful Completion
80% attendance
Actively participate in class, including discussions and independent and group activities.
,Complete assigned labs and projects.
Accreditation/Special Approval Requirements
N/A
Intended Audience
Individuals who want to expand their knowledge and skills for employment-readiness or those who want to successfully prepare for the relevant industry certification exam(s).
Specific Industry or Business Support Needs
Cybersecurity Analyst, Information Security Analyst, Network Security Analyst
Wake County Need for Industry Positions
There is a critical need and growing demand for cybersecurity skills and practitioners.
Industry or Job Titles Related to Training Outcomes for Employment
Cybersecurity Analyst
Information Security Analyst
Network Security Analyst
| Details | Section | Date(s) | Location | Price | Seats | |
|---|---|---|---|---|---|---|
| 334922 | 10/19/26 - 03/01/27 | Microsoft Teams | 203.00 | 7 | Register |
If you would like to be notified when additional sections become available, please use Wake Tech’s Notify Me service for CCT-3110J2-CompTIA Certified Cybersecurity Analyst CySA+ .
Cisco CCNA 1 Networking & Routing Foundations
- Course ID: NET-3100U2
- Overview
- Course Outline
- Requirements
- Intended Audience
- More Details
Course Objectives
Define network terminology
Explain the OSI and TCP/IP models
Explain how protocols enable and support network connectivity and communication
Apply IPv4 and IPv6 addressing and subnetting to real-world networking scenarios
Configure settings on a switch, a router and end-user devices
Diagnose and resolve networking issues, including routing and IP addressing problems
Explain how routers use information in packets to make forwarding decisions
Implement security best practices on switches and routers
Verify and troubleshoot connectivity in a small network
Explain, configure, implement and troubleshoot VLANs
Explain and configure redundancy on a switched network using STP and EtherChannel
Outline of Instruction
Introduction to Networks
Networking Today
Basic Switch and End-Device Configuration
Protocols and Models
Physical Layer
Number Systems
Data Link Layer
Ethernet Switching
Network Layer
Address Resolution
Basic Router Configuration
IPv4 Addressing
IPv6 Addressing
ICMP
Transport Layer
Application Layer
Network Security Fundamentals
Build a Small Network
Switching, Routing and Wireless
Review of Basic Device Configuration
Switching Concepts
VLANs
Inter-VLAN Routing
STP Concepts
EtherChannel
DHCPv4
SLAAC and DHCPv6
Contact Hours
96
CEUs
Yes
Industry Standard, State or National Certification
Certification
Cisco
Website
https://www.cisco.com/c/dam/en_us/training-events/le31/le46/cln/marketi…
Certification Learning Outcomes/Requirements
Network fundamentals
Network access
IP connectivity
IP services
Security fundamentals
Automation and programmability
CE or CU Articulation
No
Prerequisites
Prior to course enrollment, students should have basic computer literacy, a foundational understanding of operating systems and a familiarity with networking concepts.
Learning Supplies Needed
N/A
Clinical Site/Special Facilities
N/A
Requirements for Successful Completion
80% attendance
Actively participate in class, including discussions and independent and group activities,Complete assigned labs and projects
Accreditation/Special Approval Requirements
N/A
Intended Audience
Individuals who want to expand their knowledge and skills or those who want to successfully prepare for the CCNA 200-301 certification exam
Specific Industry or Business Support Needs
Network Administrator, Network Support Technician, Help Desk Technician, Network Engineer, Network Architect
Wake County Need for Industry Positions
N/A
Industry or Job Titles Related to Training Outcomes for Employment
Network administrator
Network support technician
Help desk technician
Network engineer
Network architect
Related Courses
NET-3100M2
CET-3100F2
Course Contact Information
Kobie Joyner
919-335-1271
[email protected]
| Details | Section | Date(s) | Location | Price | Seats | |
|---|---|---|---|---|---|---|
| 335508 | 10/22/26 - 02/25/27 | Microsoft Teams | 203.00 | 23 | Register |
If you would like to be notified when additional sections become available, please use Wake Tech’s Notify Me service for NET-3100U2-Cisco CCNA 1 Networking & Routing Foundations .
Cisco CCNA 2 Advanced Networking, Security & Automation
- Course ID: NET-3100V2
- Overview
- Course Outline
- Requirements
- Intended Audience
- More Details
Course Objectives
Examine the fundamentals of wireless networking and apply knowledge to implement wireless LANs.
Configure and apply basic and advanced IP access control lists (ACLs).
Secure network devices and implement security services such as DHCP snooping and ARP inspection.
Configure and troubleshoot IP services, including NAT, QoS, and SNMP.
Implement and manage network architectures for LAN, WAN, and cloud environments.
Explore network automation tools and concepts, including Cisco SD-Access, REST, JSON, Ansible, and Terraform.
Prepare for the CCNA 200-301 certification exam.
Outline of Instruction
Introduction
Part I: Wireless LANs
• Chapter 1: Fundamentals of Wireless Networks
• Chapter 2: Analyzing Cisco Wireless Architectures
• Chapter 3: Securing Wireless Networks
• Chapter 4: Building a Wireless LAN
Part II: IP Access Control Lists
• Chapter 5: Introduction to TCP/IP Transport and Applications
• Chapter 6: Basic IPv4 Access Control Lists
• Chapter 7: Named and Extended IP ACLs
• Chapter 8: Applied IP ACLs
Part III: Security Services
• Chapter 9: Security Architectures
• Chapter 10: Securing Network Devices
• Chapter 11: Implementing Switch Port Security
• Chapter 12: DHCP Snooping and ARP Inspection
Part IV: IP Services
• Chapter 13: Device Management Protocols
• Chapter 14: Network Address Translation
• Chapter 15: Quality of Service (QoS)
• Chapter 16: First Hop Redundancy Protocols
• Chapter 17: SNMP, FTP, and TFTP
Part V: Network Architecture
• Chapter 18: LAN Architecture
• Chapter 19: WAN Architecture
• Chapter 20: Cloud Architecture
Part VI: Network Automation
• Chapter 21: Introduction to Controller-Based Networking
• Chapter 22: Cisco Software-Defined Access (Cisco SD-Access)
• Chapter 23: Understanding REST and JSON
• Chapter 24: Understanding Ansible and Terraform
Part VII: Exam Updates and Final Review
• Chapter 25: CCNA 200-301 Official Cert Guide, Volume 2, Second Edition, Exam Updates
• Chapter 26: Certification Exam Preparation
Contact Hours
96
CEUs
Yes
Industry Standard, State or National Certification
Certification
Cisco
Website
https://www.cisco.com/c/dam/en_us/training-events/le31/le46/cln/marketi…
Certification Learning Outcomes/Requirements
Network Fundamentals
Network Access
IP Connectivity
IP Services
Security Fundamentals
Automation and Programmability
CE or CU Articulation
No
Prerequisites
Prior to course enrollment, students should have completed Cisco CCNA 1 Networking & Routing Foundations or have equivalent networking knowledge, including TCP/IP, Ethernet LANs, and routing.
Learning Supplies Needed
None
Clinical Site/Special Facilities
None
Requirements for Successful Completion
80% attendance
Actively participate in class, including discussions and independent and group activities.
,Complete assigned labs and projects.
Accreditation/Special Approval Requirements
N/A
Intended Audience
Individuals who want to expand their knowledge and skills or those who want to successfully prepare for the CCNA 200-301 certification exam.
Specific Industry or Business Support Needs
Network Administrator, Network Support Technician, Help Desk Technician, Network Engineer, Network Architect
Wake County Need for Industry Positions
N/A
Industry or Job Titles Related to Training Outcomes for Employment
Network Architect
Network Engineer
Help Desk Technician
Network Support Technician
Network Administrator
Related Courses
CET-3100F2
NET-3100M2
Course Contact Information
Kobie Joyner
919-335-1271
[email protected]
No active courses available at this time.
To be notified when this course becomes available, please use
Wake Tech’s Notify Me service
for NET-3100V2-Cisco CCNA 2 Advanced Networking, Security & Automation
.
CompTIA Network+ N10-009
- Course ID: NET-3100W2
- Overview
- Course Outline
- Requirements
- Intended Audience
- More Details
Course Objectives
Recall the OSI model and its layers to explain network communication.
Demonstrate the installation, configuration, and troubleshooting of network devices, ensuring proper functionality.
Solve problems related to IP addressing, subnetting, and routing, preparing for real-world network challenges.
Configure wireless networking devices and ensure secure, reliable remote network access.
Utilize network software tools and commands to effectively monitor and troubleshoot networks.
Design high availability and disaster recovery strategies, optimizing network performance in case of failure.
Prepare for the CompTIA Network+ exam by reviewing key topics, practicing with sample questions, and mastering troubleshooting and security techniques.
Outline of Instruction
Introduction
Introduction to Networks
The Open Systems Interconnection (OSI) Reference Model
Networking Connectors and Wiring Standards
The Current Ethernet Specifications
Networking Devices
Introduction to the Internet Protocol
IP Addressing
IP Subnetting, Troubleshooting IP, and Introduction to NAT
Introduction to IP Routing
Routing Protocols
Switching and Virtual LANs
Wireless Networking
Remote Network Access
Using Statistics and Sensors to Ensure Network Availability
Organizational Documents and Policies
High Availability and Disaster Recovery
Data Center Architecture and Cloud Concepts
Network Troubleshooting Methodology
Network Software Tools and Commands
Network Security Concepts
Common Types of Attacks
Contact Hours
60
CEUs
Yes
Industry Standard, State or National Certification
Certification
CompTIA
Website
https://partners.comptia.org/docs/default-source/resources/comptia-netw…-(4-0)
Certification Learning Outcomes/Requirements
Establish network connectivity by deploying wired and wireless devices.
Explain the purpose of documentation and maintain network documentation.
Configure common network services.
Explain basic data-center, cloud, and virtual-networking concepts.
Monitor network activity and troubleshoot performance and availability issues.
Implement network security hardening techniques.
Manage, configure, and troubleshoot network infrastructure.
CE or CU Articulation
No
Prerequisites
Prior to course enrollment, students must have basic knowledge of computer hardware and operating systems.
Learning Supplies Needed
None
Clinical Site/Special Facilities
None
Requirements for Successful Completion
80% attendance
Actively participate in class, including discussions and independent and group activities.
,Complete assigned labs and projects.
Accreditation/Special Approval Requirements
N/A
Intended Audience
Individuals who want to expand their knowledge and skills or those who want to successfully prepare for the certification exam.
Specific Industry or Business Support Needs
Computer User Support Specialists, Information Security Analysts, Information Security Engineers, IT Support Specialists, Network and Computer Systems Administrators
Wake County Need for Industry Positions
According to Lightcast data, Wake County has a significant demand for skilled professionals in the IT sector, with a focus on roles requiring expertise in network management, security, and technical support.
Industry or Job Titles Related to Training Outcomes for Employment
Computer User Support Specialists
Information Security Analysts
Information Security Engineers
IT Support Specialists
Network and Computer Systems Administrators
Related Courses
NET-3100M2
CET-3100F2
Course Contact Information
Kobie Joyner
919-335-1271
[email protected]
| Details | Section | Date(s) | Location | Price | Seats | |
|---|---|---|---|---|---|---|
| 335538 | 10/06/26 - 12/15/26 | Microsoft Teams | 274.00 | 23 | Register |
If you would like to be notified when additional sections become available, please use Wake Tech’s Notify Me service for NET-3100W2-CompTIA Network+ N10-009 .
Python Programming
- Course ID: CSC-3110EK2
- Overview
- Course Outline
- Requirements
- Intended Audience
- More Details
Course Objectives
Identify key Python concepts such as data types, functions, and loops.
Apply Python programming techniques to solve coding challenges and develop functional scripts.
Design Python programs that incorporate object-oriented programming (OOP) principles.
Evaluate Python code to troubleshoot errors and improve program efficiency.
.
Create Python scripts using advanced features like modules, packages, and exception handling.
Prepare for the PCEP and PCAP certifications by completing practice exercises and assessments
Outline of Instruction
PE1: Module 1. Introduction to Python and Computer Programming
PE1: Module 2. Python Data Types, Variables, Operators, and Basic I/O Operations
PE1: Module 3. Boolean Values, Conditional Execution, Loops, Lists and List Processing, Logical and Bitwise Operations
PE1: Module 4. Functions, Tuples, Dictionaries, Exceptions, and Data Processing
Python Essentials 1 (PE1) Course Final Exam
PCEP - Certified Entry-Level Python Programmer Certification Exam
PE2: Module 1. Modules, Packages, and PIP
PE2: Module 2. Strings, String and List Methods, Exceptions
PE2: Module 3. Object-Oriented Programming
PE2: Module 4. Miscellaneous
Python Essentials 2 (PE2) Course Final Exam
PCAP - Certified Associate in Python Programming Certification Exam
Contact Hours
96
CEUs
Yes
Industry Standard, State or National Certification
Certification
PCEP - Certified Entry-Level Python Programmer & PCAP - Certified Associate Python Programmer
Website
Certification Learning Outcomes/Requirements
PCEP - Certified Entry-Level Python Programmer certification &
• Section 1: Computer Programming and Python Fundamentals
• Section 2: Control Flow - Conditional Blocks and Loops
• Section 3: Data Collections - Tuples, Dictionaries, Lists, and Strings
• Section 4: Functions and Exceptions
PCAP - Certified Associate Python Programmer
• Section 1: Modules and Packages
• Section 2: Exceptions
• Section 3: Strings
• Section 4: Object-Oriented Programming
• Section 5: Miscellaneous
CE or CU Articulation
No
Prerequisites
Prior to course enrollment, students should have basic computer literacy, including familiarity with using a computer, navigating the internet, and managing files. No prior programming experience is required for this course.
Learning Supplies Needed
None
Clinical Site/Special Facilities
None
Requirements for Successful Completion
80% attendance
Actively participate in class, including discussions and independent and group activities.
,Complete assigned labs and projects.
Accreditation/Special Approval Requirements
N/A
Intended Audience
Individuals who want to develop their front-end knowledge and skills.
Specific Industry or Business Support Needs
Data Scientists, Software Engineers, Data Engineers, Principal Software Engineers, DevOps Engineers, GIS Analysts, Solutions Architects, Software Developers, Machine Learning Engineers, Site Reliability Engineers
Wake County Need for Industry Positions
According to Lightcast, Wake County has a strong demand for positions requiring advanced technical skills, particularly in programming and data analysis. This reflects a growing need for highly skilled professionals to support the area's expanding workforce.
Industry or Job Titles Related to Training Outcomes for Employment
Site Reliability Engineers
Machine Learning Engineers
Software Developers
Solutions Architects
GIS Analysts
DevOps Engineers
Principal Software Engineers
Data Engineers
Software Engineers
Data Scientists
| Details | Section | Date(s) | Location | Price | Seats | |
|---|---|---|---|---|---|---|
| 334975 | 09/15/26 - 01/19/27 | Microsoft Teams | 203.00 | 16 | Register | |
| 335862 | 11/09/26 - 03/17/27 | Microsoft Teams | 203.00 | 24 | Register |
If you would like to be notified when additional sections become available, please use Wake Tech’s Notify Me service for CSC-3110EK2-Python Programming .
Cisco Certified Network Professional CCNP (350-401 ENCOR)
- Course ID: NET-3100Z2
- Overview
- Course Outline
- Requirements
- Intended Audience
- More Details
Course Objectives
ENCOR Implementing and Operating Cisco Enterprise Network Core Technologies
Describe the enterprise network security architecture
Describe the virtualization technology of servers, switches and the various network devices and components
Exploring automation and network assurance using Cisco DNA Center
Implementing infrastructure security
Outline of Instruction
Introduction
Packet Forwarding
Spanning Tree Protocol
Advanced STP Tuning
Multiple Spanning Tree Protocol
VLAN Trunks and EtherChannel Bundles
IP Routing Essentials
EIGRP
OSPF
Advanced OSPF
OSPFv3
BGP
Advanced BGP
Multicast
QoS
IP Services
Overlay Tunnels
Wireless Signals and Modulation
Wireless Infrastructure
Understanding Wireless Roaming and Location Services
Authenticating Wireless Clients
Troubleshooting Wireless Connectivity
Enterprise Network Architecture
Fabric Technologies
Network Assistance
Secure Network Access Control
Network Device Access Control and Infrastructure Security
Virtualization
Foundational Network Programmability Concepts
Introduction to Automation Tools
Contact Hours
80
CEUs
Yes
Industry Standard, State or National Certification
Certification
Cisco
Website
https://www.cisco.com/site/us/en/learn/training-certifications/exams/en…
Certification Learning Outcomes/Requirements
350-401 ENCOR Implementing and Operating Cisco Enterprise Network Core Technologies (Architecture, virtualization, infrastructure, network assurance, security and automation)
CE or CU Articulation
No
Prerequisites
Prior to enrolling, students should have knowledge aligned with the Cisco Certified Network Associate (CCNA) exam.
Learning Supplies Needed
N/A
Clinical Site/Special Facilities
N/A
Requirements for Successful Completion
90% attendance
Demonstrate an understanding of at least 80% of course material taught
Accreditation/Special Approval Requirements
N/A
Intended Audience
Individuals who want to expand their knowledge and skills for employment readiness, or those who want to successfully prepare for the CCNP certification exam.
Specific Industry or Business Support Needs
Network administrators, computer system administrators, computer system engineers, computer system architects, computer system managers, information system managers, computer network architects, sales engineers
Wake County Need for Industry Positions
According to the U.S. Department of Labor, North Carolina has a high demand for networking skills.
Industry or Job Titles Related to Training Outcomes for Employment
Sales engineers
Computer network architects
Information system managers
Computer system managers
Computer system architects
Computer system engineers
Computer system administrators
Network administrators
Related Courses
SEF-3001DG
SEF-21CL
SEF-204CL
CTP-3001UY1
CTP-3001UP1
SEF-3001AVG
Course Contact Information
Kobie Joyner
919-335-1271
[email protected]
| Details | Section | Date(s) | Location | Price | Seats | |
|---|---|---|---|---|---|---|
| 334756 | 09/23/26 - 01/13/27 | Microsoft Teams | 203.00 | 15 | Register |
If you would like to be notified when additional sections become available, please use Wake Tech’s Notify Me service for NET-3100Z2-Cisco Certified Network Professional CCNP (350-401 ENCOR) .
Cisco Certified Network Professional CCNP (300-410 ENARSI)
- Course ID: NET-3100BA2
- Overview
- Course Outline
- Requirements
- Intended Audience
- More Details
Course Objectives
ENARSI Implementing Cisco Enterprise Advanced Routing and Services
Troubleshoot Cisco router security features
Implement VPN technologies
Troubleshoot infrastructure security and services
Configure routing protocols
Outline of Instruction
Introduction
IPv4/IPv6 Addressing and Routing Review
EIGRP
Advanced EIGRP
Troubleshooting EIGRP for IPv4
EIGRPv6
OSPF
Advanced OSPF
Troubleshooting OSPFv2
OSPFv3
Troubleshooting OSPFv3
BGP
Advanced BGP
BGP Path Selection
Troubleshooting BGP
Route Maps and Conditional Forwarding
Route Redistribution
Troubleshooting Redistribution
VRF, MPLS, and MPLS Layer 3 VPNs
DMVPN Tunnels
Securing DMVPN Tunnels
Troubleshooting ACLs and Prefix Lists
Infrastructure Security
Device Management and Management Tools Troubleshooting
Final Preparation
Contact Hours
80
CEUs
Yes
Industry Standard, State or National Certification
Certification
Cisco
Website
https://www.cisco.com/site/us/en/learn/training-certifications/exams/en…
Certification Learning Outcomes/Requirements
300-410 ENARSI Implementing Cisco Enterprise Advanced Routing and Services (Layer 3 technologies, VPN technologies, infrastructure security and infrastructure services)
CE or CU Articulation
No
Prerequisites
Prior to enrolling, students should have knowledge aligned with the Cisco Certified Network Associate (CCNA) exam.
Learning Supplies Needed
N/A
Clinical Site/Special Facilities
N/A
Requirements for Successful Completion
90% attendance
Demonstrate an understanding of at least 80% of course material taught
Accreditation/Special Approval Requirements
N/A
Intended Audience
Individuals who want to expand their knowledge and skills for employment readiness or those who want to successfully prepare for the CCNP certification exam.
Specific Industry or Business Support Needs
Network administrators, computer system administrators, computer system engineers, computer system architects, computer system managers, information system managers, computer network architects, sales engineers
Wake County Need for Industry Positions
According to the U.S. Department of Labor, Wake County has a high demand for networking skills.
Industry or Job Titles Related to Training Outcomes for Employment
Sales engineers
Computer network architects
Information system managers
Computer system managers
Computer system architects
Computer system engineers
Computer system administrators
Network administrators
Related Courses
SEF-3001DG
SEF-21CL
SEF-204CL
CTP-3001UY1
CTP-3001UP1
SEF-3001AVG
Course Contact Information
Kobie Joyner
919-335-1271
[email protected]
| Details | Section | Date(s) | Location | Price | Seats | |
|---|---|---|---|---|---|---|
| 334794 | 01/20/27 - 04/21/27 | Microsoft Teams | 203.00 | 24 | Register |
If you would like to be notified when additional sections become available, please use Wake Tech’s Notify Me service for NET-3100BA2-Cisco Certified Network Professional CCNP (300-410 ENARSI) .
AWS Certified Solutions Architect Associate
- Course ID: NET-3100BB2
- Overview
- Course Outline
- Requirements
- Intended Audience
- More Details
Course Objectives
AWS Certified Cloud Practitioner: Define cloud concepts, identify security and define compliance, identify technology support resources and recognize available billing resources and compare and contrast AWS pricing models
AWS Certified Solutions Architect - Associate: Design resilient architectures, design high-performing architectures, design secure applications and architectures and design cost-optimized architectures
Outline of Instruction
Introduction to the AWS Certified Cloud Practitioner Exam
The Cloud
Understanding Your AWS Account
Getting Support on AWS
Understanding the AWS Environment
Securing Your AWS Resources
Working with Your AWS Resources
The Core Compute Services
The Core Storage Services
The Core Database Services
The Core Networking Services
Automating Your AWS Workloads
Common Use-Case Scenarios
AWS Certified Cloud Practitioner Certification Exam Preparation
Introduction to the AWS Certified Solutions Architect Exam
Cloud Computing and AWS
Amazon Elastic Compute Cloud and Amazon Elastic Block Store
AWS Storage
Amazon Virtual Private Cloud
Database Services
Authentication and Authorization: AWS Identity and Access Management
CloudTrail, CloudWatch and AWS Config
The Domain Name System and Network Routing: Amazon Route 53 and Amazon CloudFront
Simple Queue Service and Kinesis
The Reliability Pillar
The Performance Efficiency Pillar
The Security Pillar
The Cost Optimization Pillar
The Operational Excellence Pillar
AWS Certified Solutions Architect - Associate Certification Exam Preparation
Contact Hours
80
CEUs
Yes
Industry Standard, State or National Certification
Certification
AWS
Website
https://aws.amazon.com/certification/certified-cloud-practitioner (AWS Certified Cloud Practitioner), https://aws.amazon.com/certification/certified-solutions-architect-asso… (AWS Certified Solutions Architect - Associate)
Certification Learning Outcomes/Requirements
AWS Certified Cloud Practitioner: Cloud concepts, security and compliance, technology, and billing and pricing
AWS Certified Solutions Architect - Associate: Design resilient architectures, design high-performing architectures, design secure applications and architectures, and design cost-optimized architectures
CE or CU Articulation
No
Prerequisites
Prior to course enrollment, students should have knowledge in alignment with the CompTIA IT Fundamentals+ certification or basic computer knowledge or entry-level computer experience.
Learning Supplies Needed
N/A
Clinical Site/Special Facilities
N/A
Requirements for Successful Completion
90% attendance
Demonstrate an understanding of at least 80% of the course material taught
Accreditation/Special Approval Requirements
N/A
Intended Audience
Individuals who want to expand their cloud knowledge and skills for employment readiness or those who want to prepare for the relevant industry certification exam(s).
Specific Industry or Business Support Needs
Cloud architect, solutions architect
Wake County Need for Industry Positions
This occupation has an employment growth projection of 27.5% for the years 2019-2029.
Industry or Job Titles Related to Training Outcomes for Employment
Cloud architect
Solutions architect
| Details | Section | Date(s) | Location | Price | Seats | |
|---|---|---|---|---|---|---|
| 334399 | 09/09/26 - 12/16/26 | Microsoft Teams | 203.00 | 5 | Register |
If you would like to be notified when additional sections become available, please use Wake Tech’s Notify Me service for NET-3100BB2-AWS Certified Solutions Architect Associate .
IT Support Technician
- Course ID: CTS-3255I2
- Overview
- Course Outline
- Requirements
- Intended Audience
- More Details
In CompTIA Tech+, students learn the basics of IT, covering topics like data storage, common devices, networking basics and simple cybersecurity practices. This foundational knowledge prepares students for CompTIA A+ Core 1, where they acquire practical skills for installing and maintaining computer systems. They also dive into networking fundamentals and learn how to troubleshoot hardware and software problems while developing customer support skills. The series wraps up with CompTIA A+ Core 2, which focuses on managing operating systems, troubleshooting more complex issues and implementing cybersecurity measures. Students also learn about important procedures, including documentation and incident response. By the end of the series, students will be ready to take industry-recognized certification exams and will have the skills needed to succeed in various entry-level IT support roles.
Course Objectives
CompTIA Tech+ FC0-U71
Understand and manage IT infrastructure, including hardware and networks, to ensure robust system performance. Apply software applications and development principles to solve problems and enhance organizational efficiency. Implement cybersecurity measures to help safeguard information against threats and vulnerabilities. Embrace emerging technologies such as AI and IoT, understanding their impact and how they're shaping the future of IT. Develop a foundation in data management and database fundamentals, crucial for data-driven decision-making.
CompTIA A+ 220-1201 (Core 1)
Install, configure and maintain computer equipment, mobile devices and software for end-users. Service components based on customer requirements. Understand networking basics and apply basic cybersecurity methods to mitigate threats. Properly and safely diagnose, resolve and document common hardware and software issues. Apply troubleshooting skills and provide customer support using appropriate communication skills. Understand the basics of scripting, cloud technologies, virtualization and multi-OS deployments in corporate environments.
CompTIA A+ 220-1202 (Core 2)
Operating systems, security, software troubleshooting, operational procedure
Outline of Instruction
IT Concepts and Terminology
Infrastructure
Applications and Software
Software Development Concepts
Data and Database Fundamentals
Security
Emerging Technologies
CompTIA Tech+ FC0-U71 Exam Prep
Hardware
Networking
Mobile Devices
Troubleshooting
Virtualization
Cloud Computing
CompTIA A+ 220-1201 (Core 1) Exam Review and Certification Preparation
Install and configure various operating systems, ensuring optimal performance and user accessibility
Recognize and apply essential cybersecurity practices to protect systems and data from threats
Diagnose and troubleshoot common hardware and software issues effectively
Apply best practices for operational procedures, including documentation and asset management
Use appropriate tools and techniques for maintaining and supporting computer systems and mobile devices
Contact Hours
168
CEUs
Yes
Industry Standard, State or National Certification
Certification
CompTIA / CompTIA Tech+ FC0-U71, CompTIA A+ 220-1201 (Core 1), CompTIA A+ 220-1202 (Core 2)
Website
https://www.comptia.org/certifications/tech (CompTIA Tech+ FC0-U71), https://www.comptia.org/en-us/certifications/a/core-1-v15/ (CompTIA A+ 220-1201 (Core 1) and CompTIA A+ 220-1202 (Core 2))
Certification Learning Outcomes/Requirements
CompTIA Tech+ FC0-U71:
Understand and manage IT infrastructure, including hardware and networks, to ensure robust system performance. Apply software applications and development principles to solve problems and enhance organizational efficiency. Implement cybersecurity measures to help safeguard information against threats and vulnerabilities. Embrace emerging technologies such as AI and IoT, understanding their impact and how they're shaping the future of IT. Develop a foundation in data management and database fundamentals, crucial for data-driven decision-making.
CompTIA A+ 220-1201 (Core 1):
Install, configure and maintain computer equipment, mobile devices and software for end-users. Service components based on customer requirements. Understand networking basics and apply basic cybersecurity methods to mitigate threats. Properly and safely diagnose, resolve and document common hardware and software issues. Apply troubleshooting skills and provide customer support using appropriate communication skills. Understand the basics of scripting, cloud technologies, virtualization and multi-OS deployments in corporate environments.
CompTIA A+ 220-1202 (Core 2):
Install and configure various operating systems, ensuring optimal performance and user accessibility. Recognize and apply essential cybersecurity practices to protect systems and data from threats. Diagnose and troubleshoot common hardware and software issues effectively. Apply best practices for operational procedures, including documentation and asset management. Use appropriate tools and techniques for maintaining and supporting computer systems and mobile devices.
CE or CU Articulation
No
Prerequisites
Prospective students should have basic computer literacy, including familiarity with Windows operating systems.
Learning Supplies Needed
Internet access, CompTIA Tech+ certification exam objectives, CompTIA A+ 220-1201 (Core 1) certification exam objectives, CompTIA A+ 220-1202 (Core 2) certification exam objectives
Clinical Site/Special Facilities
Computer lab for hands-on training
Requirements for Successful Completion
80% attendance
Actively engage in class, including activities, discussions and hands-on training sessions,Complete practice tests to demonstrate your understanding of the material and readiness for each certification exam, aiming for a score of at least 95% or higher to indicate adequate preparedness
Accreditation/Special Approval Requirements
The program aligns with the CompTIA Tech+ and the CompTIA A+ certifications, ensuring students acquire essential skills for IT support roles.
Intended Audience
Anyone desiring to enter the IT field, those who want to build foundational knowledge to improve their skills and job performance in today's technology-driven environment or individuals interested in updating their CompTIA Tech+ or CompTIA A+ certification.
Specific Industry or Business Support Needs
Technical specialist, help-desk technician, desktop support technician, IT specialist
Wake County Need for Industry Positions
Wake County is experiencing a significant demand for IT support roles, with many unique job postings available in recent months. Numerous employers are actively seeking candidates for positions such as IT support specialist and help-desk technician. The average duration for job postings is shorter than the regional average, indicating a competitive job market. This trend highlights the importance of training programs to equip individuals for these in-demand positions.
Industry or Job Titles Related to Training Outcomes for Employment
Technical specialist
Help-desk technician
Desktop support technician
IT specialist
| Details | Section | Date(s) | Location | Price | Seats | |
|---|---|---|---|---|---|---|
| 335236 | 09/28/26 - 12/21/26 | Microsoft Teams | 203.00 | 15 | Register |
If you would like to be notified when additional sections become available, please use Wake Tech’s Notify Me service for CTS-3255I2-IT Support Technician .
