Cisco Certification
Industry-recognized credential(s): Cisco Certified Network Associate (CCNA) and Cisco Certified Network Professional (CCNP) certifications
Successful exam candidates will demonstrate value to employers by showcasing their knowledge and skills:
- Network fundamentals and access
- IP connectivity and services
- Security fundamentals
- Automation and programmability
Complete course in: Three to nine months
Financial assistance available
Don't have enough money to pay for a course? Right now, Wake Tech's Propel program offers scholarships that cover the cost of registration and fees.
Cisco Certification Courses
Network Technician: Introduction to Cisco CCST
Participants will gain important troubleshooting skills through hands-on practice, using effective methods and best practices. This practical approach ensures students are prepared for entry-level positions in network support.
Course Objectives
Understand basic networking concepts and terminology.
Identify and describe network components and their functions.
Configure and troubleshoot basic networking devices.
Understand and apply network protocols and standards.
Develop effective troubleshooting skills.
Prepare for the Cisco CCST Networking exam.
Outline of Instruction
Networking Basics
Networking Devices and Initial Configuration
Network Addressing and Basic Troubleshooting
Network Support and Security
Network Technician Career Path Exam and Digital Badge
Cisco Certified Support Technician (CCST) Networking Certification Exam Preparation
Contact Hours
96
CEUs
1
Industry Standard, State or National Certification
Certification
Cisco / Cisco Certified Support Technician (CCST) Networking
Website
https://learningnetwork.cisco.com/s/ccst-networking-exam-topics
Certification Learning Outcomes/Requirements
Standards and Concepts
Addressing and Subnet Formats
Endpoints and Media Types
Infrastructure
Diagnosing Problems
Security
CE or CU Articulation
No
Prerequisites
Prior to registering for this course, students should have digital literacy, including basic computer skills.
Learning Supplies Needed
None
Clinical Site/Special Facilities
None
Requirements for Successful Completion
80% attendance
Actively participate in class, including discussions and independent and group activities.
,Complete assigned labs and projects.
Accreditation/Special Approval Requirements
N/A
Intended Audience
Adults seeking to enter the networking field, enhance their technical skills to improve employability, and/or those interested in obtaining the Cisco Certified Support Technician (CCST) Networking exam credential.
Specific Industry or Business Support Needs
Network Support Technician, IT Support Specialist, Help Desk Technician
Wake County Need for Industry Positions
Wake County has a strong demand for networking professionals, with many employers looking for qualified candidates. The indication of a rapid hiring process and competitive salaries shows that there are good opportunities in this field.
Industry or Job Titles Related to Training Outcomes for Employment
Network Support Technician
IT Support Specialist
Help Desk Technician
No active courses available at this time.
To be notified when this course becomes available, please use
Wake Tech's Notify Me service.
Cybersecurity: Cisco Certified Support Technician (CCST)
Course Objectives
Know essential cybersecurity concepts and terminology.
Identify and describe common cyber threats, vulnerabilities, and attack methods.
Apply access management principles, including authentication, authorization, and multifactor authentication (MFA).
Configure and implement encryption methods to protect data in transit, at rest, and in use.
Set up secure networks, including firewalls, VPNs, and wireless security measures.
Demonstrate the ability to secure and harden operating systems, including Windows, macOS, and Linux.
Identify and manage endpoint security using tools for malware detection and system log analysis.
Conduct vulnerability assessments and apply risk management strategies to mitigate threats.
Develop skills to monitor and respond to cybersecurity incidents using industry-standard tools.
Prepare for the Cisco CCST Cybersecurity exam.
Outline of Instruction
Introduction to Cybersecurity
Networking Basics
Networking Devices and Initial Configuration
Endpoint Security
Network Defense
Cyber Threat Management
Cisco Certified Support Technician (CCST) Cybersecurity Certification Exam Preparation
Contact Hours
120
CEUs
1
Industry Standard, State or National Certification
Certification
Cisco / Cisco Certified Support Technician (CCST) Cybersecurity
Website
https://learningnetwork.cisco.com/s/ccst-cybersecurity-exam-topics
Certification Learning Outcomes/Requirements
Essential Security Principles
Basic Network Security Concepts
Endpoint Security Concepts
Vulnerability Assessment and Risk Management
Incident Handling
CE or CU Articulation
No
Prerequisites
Prior to registering for this course, students should have digital literacy, including basic computer skills. Additionally, students should have experience that aligns with the Cybersecurity Essentials.
Learning Supplies Needed
None
Clinical Site/Special Facilities
None
Requirements for Successful Completion
80% attendance
Actively participate in class, including discussions and independent and group activities.
,Complete assigned labs and projects.
Accreditation/Special Approval Requirements
N/A
Intended Audience
Individuals seeking to pursue entry-level cybersecurity roles or those seeking career advancement.
Specific Industry or Business Support Needs
Helpdesk Support, Cybersecurity Technician, Junior Cybersecurity Analyst
Wake County Need for Industry Positions
There is a critical need and growing demand for cybersecurity skills and practitioners.
Industry or Job Titles Related to Training Outcomes for Employment
Junior Cybersecurity Analyst
Cybersecurity Technician
Helpdesk Support
No active courses available at this time.
To be notified when this course becomes available, please use
Wake Tech's Notify Me service.
Cisco CCNA 1 Networking & Routing Foundations
By the end of this course, learners will have a foundation in networking principles and will be prepared to continue with the second part of the series, advancing their skills and preparing for the CCNA certification exam.
Course Objectives
Explain the fundamental principles of TCP/IP networking, Ethernet LANs, and IP routing.
Set up and manage basic Ethernet LANs using Cisco routers and switches.
Deploy VLANs, STP, and EtherChannel for efficient network management.
Apply IPv4 addressing and subnetting to real-world networking scenarios.
Operate Cisco routers and configure static and dynamic IP routing.
Diagnose and resolve networking issues, including routing and IP addressing problems.
Design and implement IPv6 networks for modern networking environments.
Outline of Instruction
Part I: Introduction to Networking
• Chapter 1: Introduction to TCP/IP Networking
• Chapter 2: Fundamentals of Ethernet LANs
• Chapter 3: Fundamentals of WANs and IP Routing
Part II: Implementing Ethernet LANs
• Chapter 4: Using the Command-Line Interface
• Chapter 5: Analyzing Ethernet LAN Switching
• Chapter 6: Configuring Basic Switch Management
• Chapter 7: Configuring and Verifying Switch Interfaces
Part III: Implementing VLANs and STP
• Chapter 8: Implementing Ethernet Virtual LANs
• Chapter 9: Spanning Tree Protocol Concepts
• Chapter 10: RSTP and EtherChannel Configuration
Part IV: IPv4 Addressing
• Chapter 11: Perspectives on IPv4 Subnetting
• Chapter 12: Analyzing Classful IPv4 Networks
• Chapter 13: Analyzing Subnet Masks
• Chapter 14: Analyzing Existing Subnets
• Chapter 15: Subnet Design
Part V: IPv4 Routing
• Chapter 16: Operating Cisco Routers
• Chapter 17: Configuring IPv4 Addresses and Static Routes
• Chapter 18: IP Routing in the LAN
• Chapter 19: IP Addressing on Hosts
• Chapter 20: Troubleshooting IPv4 Routing
Part VI: OSPF
• Chapter 21: Understanding OSPF Concepts
• Chapter 22: Implementing Basic OSPF Features
• Chapter 23: Implementing Optional OSPF Features
• Chapter 24: OSPF Neighbors and Route Selection
Part VII: IP Version 6
• Chapter 25: Fundamentals of IP Version 6
• Chapter 26: IPv6 Addressing and Subnetting
• Chapter 27: Implementing IPv6 Addressing on Routers
• Chapter 28: Implementing IPv6 Addressing on Hosts
• Chapter 29: Implementing IPv6 Routing
Part VIII: Exam Updates
• Chapter 30: CCNA 200-301 Official Cert Guide, Volume 1, Second Edition Exam Updates
Contact Hours
96
CEUs
1
Industry Standard, State or National Certification
Certification
Cisco
Website
https://www.cisco.com/c/dam/en_us/training-events/le31/le46/cln/marketi…
Certification Learning Outcomes/Requirements
Network Fundamentals
Network Access
IP Connectivity
IP Services
Security Fundamentals
Automation and Programmability
CE or CU Articulation
No
Prerequisites
Prior to course enrollment, students should have basic computer literacy, a foundational understanding of operating systems, and a familiarity with networking concepts.
Learning Supplies Needed
None
Clinical Site/Special Facilities
None
Requirements for Successful Completion
80% attendance
Actively participate in class, including discussions and independent and group activities.
,Complete assigned labs and projects.
Accreditation/Special Approval Requirements
N/A
Intended Audience
Individuals who want to expand their knowledge and skills or those who want to successfully prepare for the CCNA 200-301 certification exam.
Specific Industry or Business Support Needs
Network Administrator, Network Support Technician, Help Desk Technician, Network Engineer, Network Architect
Wake County Need for Industry Positions
N/A
Industry or Job Titles Related to Training Outcomes for Employment
Network Administrator
Network Support Technician
Help Desk Technician
Network Engineer
Network Architect
Related Courses
NET-3100M2
CET-3100F2
Course Contact Information
Rochelle Waters
9195325579
[email protected]
No active courses available at this time.
To be notified when this course becomes available, please use
Wake Tech's Notify Me service.
Cisco CCNA 2 Advanced Networking, Security & Automation
Course Objectives
Examine the fundamentals of wireless networking and apply knowledge to implement wireless LANs.
Configure and apply basic and advanced IP access control lists (ACLs).
Secure network devices and implement security services such as DHCP snooping and ARP inspection.
Configure and troubleshoot IP services, including NAT, QoS, and SNMP.
Implement and manage network architectures for LAN, WAN, and cloud environments.
Explore network automation tools and concepts, including Cisco SD-Access, REST, JSON, Ansible, and Terraform.
Prepare for the CCNA 200-301 certification exam.
Outline of Instruction
Introduction
Part I: Wireless LANs
• Chapter 1: Fundamentals of Wireless Networks
• Chapter 2: Analyzing Cisco Wireless Architectures
• Chapter 3: Securing Wireless Networks
• Chapter 4: Building a Wireless LAN
Part II: IP Access Control Lists
• Chapter 5: Introduction to TCP/IP Transport and Applications
• Chapter 6: Basic IPv4 Access Control Lists
• Chapter 7: Named and Extended IP ACLs
• Chapter 8: Applied IP ACLs
Part III: Security Services
• Chapter 9: Security Architectures
• Chapter 10: Securing Network Devices
• Chapter 11: Implementing Switch Port Security
• Chapter 12: DHCP Snooping and ARP Inspection
Part IV: IP Services
• Chapter 13: Device Management Protocols
• Chapter 14: Network Address Translation
• Chapter 15: Quality of Service (QoS)
• Chapter 16: First Hop Redundancy Protocols
• Chapter 17: SNMP, FTP, and TFTP
Part V: Network Architecture
• Chapter 18: LAN Architecture
• Chapter 19: WAN Architecture
• Chapter 20: Cloud Architecture
Part VI: Network Automation
• Chapter 21: Introduction to Controller-Based Networking
• Chapter 22: Cisco Software-Defined Access (Cisco SD-Access)
• Chapter 23: Understanding REST and JSON
• Chapter 24: Understanding Ansible and Terraform
Part VII: Exam Updates and Final Review
• Chapter 25: CCNA 200-301 Official Cert Guide, Volume 2, Second Edition, Exam Updates
• Chapter 26: Certification Exam Preparation
Contact Hours
96
CEUs
1
Industry Standard, State or National Certification
Certification
Cisco
Website
https://www.cisco.com/c/dam/en_us/training-events/le31/le46/cln/marketi…
Certification Learning Outcomes/Requirements
Network Fundamentals
Network Access
IP Connectivity
IP Services
Security Fundamentals
Automation and Programmability
CE or CU Articulation
No
Prerequisites
Prior to course enrollment, students should have completed Cisco CCNA 1 Networking & Routing Foundations or have equivalent networking knowledge, including TCP/IP, Ethernet LANs, and routing.
Learning Supplies Needed
None
Clinical Site/Special Facilities
None
Requirements for Successful Completion
80% attendance
Actively participate in class, including discussions and independent and group activities.
,Complete assigned labs and projects.
Accreditation/Special Approval Requirements
N/A
Intended Audience
Individuals who want to expand their knowledge and skills or those who want to successfully prepare for the CCNA 200-301 certification exam.
Specific Industry or Business Support Needs
Network Administrator, Network Support Technician, Help Desk Technician, Network Engineer, Network Architect
Wake County Need for Industry Positions
N/A
Industry or Job Titles Related to Training Outcomes for Employment
Network Architect
Network Engineer
Help Desk Technician
Network Support Technician
Network Administrator
Related Courses
CET-3100F2
NET-3100M2
Course Contact Information
Rochelle Waters
9195325579
[email protected]
No active courses available at this time.
To be notified when this course becomes available, please use
Wake Tech's Notify Me service.
IT Support: Cisco Certified Support Technician (CCST)
Course Objectives
Evaluate the effectiveness of help desk queue management, time management, and troubleshooting processes.
Diagnose and resolve common hardware issues, such as RAM, storage, and peripheral failures.
Troubleshoot and resolve common network connectivity problems, including IP addressing, DNS, and wireless network access.
Assist end users in troubleshooting and resolving operating system and application-related issues.
Identify common security threats such as phishing and malware and apply preventative measures.
Utilize appropriate job tools such as remote access software and troubleshooting utilities to efficiently resolve IT issues.
Outline of Instruction
Help Desk
Hardware
Networking and Network Connectivity
Windows OS
macOS
Virtualization, Cloud, and Remote Access
Security
The IT Professional
Final Preparation
Cisco Certified Support (CCST) IT Support 100-140 Official Cert Guide Exam Updates
Certification Exam Review and Preparation
Contact Hours
96
CEUs
1
Industry Standard, State or National Certification
Certification
Cisco
Website
https://learningnetwork.cisco.com/s/ccst-it-support-exam-topics
Certification Learning Outcomes/Requirements
IT Support Job Tasks and Responsibilities
Hardware Issues
Connectivity and Resource Access Issues
Operating System and Application Issues
Common Threats and Preventions
Job Tools
CE or CU Articulation
No
Prerequisites
Prior to course enrollment, students should have basic computer literacy to navigate operating systems.
Learning Supplies Needed
None
Clinical Site/Special Facilities
None
Requirements for Successful Completion
80% attendance
Actively participate in class, including discussions and independent and group activities.
,Complete assigned labs and projects.
Accreditation/Special Approval Requirements
N/A
Intended Audience
Those who are pursuing a career in IT support or anyone who wants to prepare for the Cisco Certified Support Technician (CCST) IT Support certification.
Specific Industry or Business Support Needs
Technical Support Engineers, Systems Administrators, Field Service Technicians, Technical Support Analysts, Service Desk Analysts
Wake County Need for Industry Positions
According to Lightcast, Wake County has a strong demand for IT support professionals, with job postings showing a consistent need across multiple sectors. The region's job market reflects rapid growth in technical support roles.
Industry or Job Titles Related to Training Outcomes for Employment
Service Desk Analysts
Technical Support Analysts
Field Service Technicians
Systems Administrators
Technical Support Engineers
No active courses available at this time.
To be notified when this course becomes available, please use
Wake Tech's Notify Me service.
