A planned maintenance window to perform upgrades to the Colleague system beginning 12 a.m. Monday, October 2, will affect certain IT systems. Details on impacted systems are available.
Usernames to access Wake Tech's online courses and services include initials for first and middle names and last name.
For example, Suzie Q. Public's Key Account username would be sqpublic. Exceptions to that format include the following:
All new student Key Account initial activation passwords are set with a temporary password that combines the seven-digit student ID number, the first two letters of the student's first and last names, with the first letters of each being capitalized, and the student's date of birth in the MMYY format. Here is an example:
Student name: John Doe
Student ID #: 1234567
Date of birth: 3/5/1992
Initial password: 1234567JoDo0392
Sign in through Microsoft to change the initial password to something only you know. When you reset the password, it must include the following:
The password is valid for 365 days.
Students enrolled in credit courses automatically receive free Wake Tech email accounts. Twenty-four hours after activating your Wake Tech Key Account, go to Office 365 and type in your Key Account username followed by @my.waketech.edu (example: email@example.com). Use your Key Account password for Office 365.
Students registered for credit courses are required to use Wake Tech email accounts for all school-related correspondence. Do not forward your Wake Tech email to other email accounts. Faculty will not respond to email from any other source.
Test won’t load? Document won’t open? If you have a technical problem in an online course, call the Blackboard Help Desk at 919-866-7000 Monday through Thursday 8 a.m. to 8 p.m. and Friday 8 a.m. to 5 p.m. or email [email protected].
NOTE: If you are experiencing login issues, first try resetting your password by visiting Wake Tech's password portal. Most login issues are due to passwords expiring. By resetting your password using the portal, you may be able to resolve your login issues without having to wait for assistance.
Wake Tech uses Moodle (Modular Object-Oriented Dynamic Learning Environment), a learning management system similar to Blackboard, for Workforce Continuing Education (WCE) classes with online content.
Wake Tech also offers non-degree training through online educational partners that have large catalogs of courses.
ITS' Moodle team can be reached at [email protected].
Is your web browser compatible with Blackboard? Go to Blackboard's browser checker to see a browser compatibility chart.
Third-party cookies are enabled by default on all supported browsers. If you have difficulty staying logged into Blackboard, check browser settings to make sure that you allow third-party cookies.
If you have difficulty downloading links or viewing discussion posts or quiz windows in Blackboard, you may need to disable pop-up blockers on your Wake Tech Blackboard website.
Some courses require the installation of third-party plug-ins, such as Adobe Flash, Windows Media Player and others. In these cases, you will be notified and given a link to the required plug-in.
Disable pop-up blockers
You have the option to turn off any pop-up ad blocker programs installed on your system. Pop-up blocker applications work in the background while you browse the internet. When they detect a pop-up window that may be an unwanted advertisement, they automatically close the window. This functionality can prevent you from seeing or downloading files in Blackboard.
Pop-up blockers may be installed as part of a browser toolbar, as part of your browser, as part of your virus protection software or even as a separate program.
Generally, you have a choice of disabling the pop-up blocker entirely or enabling only trusted sites. The process varies depending on the configuration of your computer, antivirus software and browser.
When placing files into Blackboard as a discussion board attachment, email attachment, course materials link or an assignment attachment, it is important to name the files properly before attaching them. Below are a few file-naming conventions that should be followed. File names should not be longer than 32 characters including the file extension (.docx).
Blackboard uses Java for uploading assignments, among other things. Java allows mini programs known as applets to run in Blackboard and in web browsers. Make sure that you have the most recent version.
Adobe Reader is a free plug-in for reading, but not editing, PDF files.
Free video players
NOTE: Although the Blackboard Mobile Learn App is a convenient way to connect to an online course, be aware that the smallest signal interruption can sever the connection to a test in Blackboard. In addition, assignments, collaboration tools and Flash-based content or videos may not work well with a mobile device.