Out-of-State Student Complaint Process for Online Courses

Wake Tech strives to provide a dynamic learning environment to ensure successful achievement of students' goals by administering sound policies, curricula, instruction, and support services. In compliance with the Higher Education Opportunity Act of 2008, institutions offering distance education courses or programs must provide current and prospective students with contact information for filing complaints with the college, its accrediting agency, and with the state agencies that handle complaints in the students’ states of residence.

Students residing outside of the State of North Carolina while taking online courses from Wake Tech who desire to resolve an academic grievance or complaint should first follow Wake Tech’s Student Grievance Procedure or the Student Complaint Procedure outlined in the Student Code of Conduct, Rights, and Responsibilities section of the College Catalog.  Complaints should be filed via the online Student Complaint Reporting Form only when there is no other appeal or grievance procedure.

However, if for some reason the complaint is not satisfactorily resolved, the next step would be to file a complaint with Wake Tech’s accrediting agency. Wake Tech is accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC) to award associate degrees, diplomas, and certificates. The contact information for SACS is:

1866 Southern Lane,
Decatur, Georgia 30033-4097
Telephone: 404-679-4500
Website:  http://www.sacscoc.org/
Complaint Process for SACSCOC

State Authorization Reciprocity Agreement-North Carolina (SARA-NC) Complaint Process

Students may also file a complaint through SARA NC. SARA NC is the portal for the North Carolina State Education Assistance Authority. Students should follow the SARA-NC Complaint process and use the SARA-NC Complaint Form.

SARA-NC Contact Information:

SARA North Carolina
North Carolina State Education Assistance Authority
P.O. Box 14103
Research Triangle Park, NC 27709
T: (855) SARA-1-NC (727-2162)
T: (919) 549-8614, ext. 4667
www.saranc.org

Complaint Form:  http://www.saranc.org/docs/SARA-NC-ComplaintForm.pdf
Complaint Process: http://www.saranc.org/Complaint.html

Students residing outside of North Carolina while taking online courses at Wake Tech may also file a complaint with their state.  Below is a list of agencies in each state responsible for handling complaints regarding out-of-state distance education programs:

State

Agency

Contact information

Alabama

Alabama Department of Postsecondary Education

P.O. Box 302000
Montgomery, AL 36130-2000
Telephone: 334-242-1998
Fax: 334-242-0268

Complaint Process

Alaska

Alaska Commission on Postsecondary Education

P.O. Box 110505
Juneau, AK 99811‐0505

Complaint Process

Arizona

Arizona State Board for Private Postsecondary Education

1400 W. Washington St.
Phoenix, AZ 85007

Complaint Form

Arkansas

Arkansas Department of Higher Education

423 Main St., Suite 400
Little Rock, AR 72201
[email protected]

Complaint Form

California

Bureau for Private Postsecondary Education

P.O. Box 980818
W. Sacramento, CA 95798‐0818
[email protected]

Complaint Form

Colorado

Colorado Department of Higher Education

1560 Broadway, Suite 1600
Denver, CO 80202

Complaint Process

Connecticut

Office of Higher Education

61 Woodland Street
Hartford, CT 06105‐2326
Telephone: 860-947-1822

Complaint Process

Delaware

Delaware Department of Education

Delaware  Higher Education Office
Teacher and Administrator Quality
John W. Collette Resource Center
35 Commerce Way
Dover, DE 19904
Telephone: 302-857-3388

District of Columbia

District of Columbia Education Licensure Commission

810 First Street, NE 9th Floor
Washington, DC 20002

Complaint Process

Florida

Florida Department of Education

Commission for Independent Education
325 W. Gaines Street, Suite 1414
Tallahassee, FL 32399-0400
Fax: 850-245-3238
[email protected]

Complaint Process

Georgia

Nonpublic Postsecondary Education Commission

2082 East Exchange Place, Suite 220 
Tucker, GA 30084-5305 
Telephone:  770-414-3300
Fax:  770-414-3309

Complaint Process

Hawaii

Hawaii Post-secondary Education Authorization Program

P.O. Box 541
Honolulu, HI 96809

Complaint Form

Idaho

Idaho Board of Education

650 West State Street
P.O. Box 83720
Boise, ID 83720‐0037
Telephone: 208-334-2270
Fax: 208-334-2632

Complaint Process

Illinois

Illinois Board of Higher Education

1 N Old State Capitol Plaza, Suite 333
Springfield, IL 62701-1377
Institutional Complaint Hotline:
217-782-2551

Complaint Process

Indiana

Indiana Board for Proprietary Education

Telephone: 317-464-4400

Complaint Process

Iowa

Iowa College Student Aid Commission

430 East Grand Ave.
5th Floor
Des Moines, IA 50309-1920
Telephone: 515-725-3400

Complaint Process

Kansas

Kansas Board of Regents

1000 SW Jackson Street, Suite 520
Topeka, KS 66612‐1368
Telephone:  785-296-3421

Complaint Process

Kentucky

Kentucky Council on Postsecondary Education

Director of Postsecondary Licensing
Council on Postsecondary Education
1024 Capitol Center Dr.
Suite 320
Frankfort, KY 40601

Complaint Process

Louisiana

Louisiana Board of Regents

Consumer Protection Division
Office of the Attorney General

Consumer Protection Division
Office of the Attorney General
P.O. Box 94005
Baton Rouge, LA 70804-9005
Telephone: 1-800-351-4889

Complaint Process

Maine

State of Maine
Department of Education

23 State House Station
Augusta, Maine, 04333-0023

Complaint Form

Maryland

Maryland Higher Education Commission

Office of the Attorney General, Consumer Protection Division
200 St. Paul Place
Baltimore, MD 21202

Complaint Process

Massachusetts

Massachusetts Board of Higher Education

One Ashburton Place
Room 1401
Boston, MA 02108

Complaint Process

Michigan

State of Michigan

Department of Licensing & Regulatory Affairs
Corporations, Securities & Commercial Licensing Bureau
Administrative Services Section-Complaint Intake
P.O. Box 30018
Lansing, MI 48909

Complaint Form

Minnesota

Registration & Licensing
Minnesota Office of Higher Education

1450 Energy Park Drive, Suite 350
St. Paul, MN 55108
Telephone: 1-800-657-3866

Complaint Process

Mississippi

Mississippi Commission on College Accreditation

3825 Ridgewood Road
Jackson, MS 39211-6453
Telephone: 601-432-6372
Fax: 601-432-6225

Complaint Process

Missouri

Missouri Department of Higher Education

205 Jefferson Street
P.O. Box 1469
Jefferson City, MO 65102‐1469
Telephone: 1-800-473-6757
Fax: 573-751-6635

Complaint Info

Montana

Montana University System
Office of the Commissioner of Higher Education

2500 Broadway
P.O. Box 203201
Helena, MT 59620-3201
Telephone: 406-444-6570

Complaint Process

Nebraska

Nebraska Coordinating Commission for Postsecondary Education

P.O. Box 95005
Lincoln, NE 68509-5005
Telephone: 402-471-2847

Filing a Complaint

Nevada

Nevada Commission on Postsecondary Education

8778 South Maryland Parkway, Suite 115
Las Vegas, NV 89123

Filing a Complaint

New Hampshire

New Hampshire Department of Education, Division of Higher Education, Higher Education

101 Pleasant Street
Concord, NH 03301
Telephone: 603-271-3494

Filing a Complaint

New Jersey

New Jersey Secretary of Higher Education

20 West State Street, 4th Floor
P.O. Box 542
Trenton, NJ 08625-0542
Telephone: 609-292-7225

Complaint Process

New Mexico

New Mexico Higher Education Department

2044 Galisteo St., Suite 4
Santa Fe, NM  87505
Telephone: 505-476-8400

Complaint Form

New York

Office of College and University Evaluation
New York State Education Department

89 Washington Ave., Room 969 EBA
Albany,  NY 12234
Telephone: 518-474-1551
Fax: 518-486-2779

Filing a Complaint

North Carolina

North Carolina Post-Secondary Education Complaints

North Carolina Post-Secondary Education Complaints
c/o Student Complaints
University of North Carolina General Administration
910 Raleigh Road
Chapel Hill, North Carolina 27515-2688

Phone: (919) 962-4550
Email: [email protected]

Filing a Complaint

North Dakota

Director of Distance Education & State Authorization

600 East Capital Ave.
Bismarck, ND 58501-1217
Telephone: 701‐328‐2678

Filing a Complaint

Ohio

Ohio Department of Higher Education

25 South Front Street
Columbus, OH 43215
Telephone: 614-466-6000

Filing a Complaint

Oklahoma

Oklahoma State Regents for Higher Education

655 Research Parkway, Suite 200
Oklahoma City, OK 73104
Telephone: 405-225-9100

Complaint Process

Oregon

Higher Education Coordinating Commission

 

ATTN: Complaints-ODA
775 Court St. NE
Salem, OR 97301
Telephone: 503-947-5716

Complaint Form

Pennsylvania

Bureau of Postsecondary & Adult Education
Pennsylvania Department of Education

333 Market Street, 12th Floor 
Harrisburg, PA 17126‐0333

Complaint Form

Puerto Rico

Puerto Rico Council on Higher Education

P.O. Box 19900
San Juan, PR 00910-1900
Telephone: 787-641-7100
Fax: 787-641-2573

Rhode Island

Commissioner of Higher Education
Rhode Island Office of Higher Education

Shepard Building, Suite 524
80 Washington Street
Providence, RI 02903
Telephone: 401-456-6008

Complaint Process

South Carolina

South Carolina Commission on Higher Education
Academic Affairs & Licensing

1122 Lady St., Suite 300
Columbia, SC 29201
Telephone: 803-737-2260
Fax: 803-737-2297

Complaint Form

South Dakota

South Dakota Board of Regents

306 E. Capitol Ave., Suite 200
Pierre, SD 57501

Complaint Form

Tennessee

Tennessee Higher Education Commission

Division of Postsecondary State Authorization
404 James Robertson Parkway, Suite 1900
Nashville, TN 37243
Telephone: 615-741-3605

Complaints

Texas

Texas Higher Education Coordinating Board

College Readiness & Success Division
P.O. Box 12788
Austin, TX 78711-2788
Telephone: 512-427-6101

Complaint Process

Utah

Utah Division of Consumer Protection

Complaint Process

Vermont

Vermont Department of Education

120 State Street 
Montpelier, VT 05620‐2501
Telephone: 802-828-3135

Complaint Process

Virginia

Virginia State Council of Higher Education

101 N. 14th St., 10th Floor
James Monroe Bldg.
Richmond, VA 23219
Telephone: 804-225-2600

Complaint Process

Washington

Washington Workforce Training and Education Coordinating Board

Complaint Process

West Virginia

West Virginia Higher Education Policy Commission
Community & Technical College System of West Virginia

 

1018 Kanawha Blvd. East, Suite 700
Charleston, WV 25301
Telephone: 304-558-4016

Complaint Process

Wisconsin

Wisconsin Educational Approval Board

Complaint Process

Wyoming

Wyoming Department of Education

Hathaway  Building, 2nd Floor
2300 Capitol Avenue
Cheyenne,  WY 82002‐0050

Complaint Form

Professional Licensure

If you are considering a program at Wake Technical Community College that leads to licensure or certification and you do not live in North Carolina, please contact the respective licensing board in the state where you reside before beginning the program. It is the student’s responsibility to contact the licensing board in the state in which they reside or intend to practice.