Frequently Asked Questions

What is Wellness Services and how can it help?

Wellness Services is a free mental health resource for Wake Tech students. Wellness counselors can help with relationship concerns, adjustment issues, depression, anxiety, and many other challenges. They tailor counseling to fit you and your needs. They listen closely to understand your experience and to help you identify goals and move toward them. Therapy is a personalized experience, so how it helps differs from person to person. It often provides a fresh perspective on your experiences, allows you to explore and discover things about yourself, and helps you create new patterns of thinking and behaving, and learn healthy coping tools.

What is the cost, and who is eligible?

Wellness Services is FREE to students currently enrolled at Wake Tech. Students not currently enrolled are welcome to contact Wellness Services for referrals to local community resources.

Do I need an appointment? Is there a long wait? Can I walk in?

If possible, schedule an appointment or visit the Student Success Department (SL 137). Time slots are limited, and appointments are strongly encouraged. Wellness Services sends e-mail reminders prior to appointments.

Demand for our services is great. At peak times in the semester, the wait for an appointment can be two to three weeks (which is fairly routine in many other healthcare settings). Please know that we will see you as soon as possible.  

Walk-ins are welcome; however, we will give priority to scheduled appointments.


What if I'm in a crisis situation?

We make schedule adjustments as needed and provide crisis intervention for students in crisis who are on campus. Students who are off campus at the time of crisis are advised to call  Alliance or Campus Police.


What can I expect when I come in? What is intake?

Intake is your first meeting with a counselor, when you find out if Wellness Services is suited to addressing your needs. You will complete paperwork before your meeting – please try to arrive 10 to 15 minutes before your scheduled time. The counselor will review the paperwork, to get an idea of your needs, and then meet with you to discuss your concerns for 30 to 45 minutes. Before you leave, the counselor will discuss next steps and recommend additional resources, if needed.

If I come to Wellness Services for counseling, can anyone find out about it?

The counseling process is confidential, which means that we cannot release any information about you except under certain legally prescribed conditions. If you have concerns or questions about confidentiality, please discuss them with your counselor.

How many sessions will I have?

Wellness Services offers brief, solution-based counseling, usually one to three sessions. Counselors work with students to decide if one to three sessions will be enough to address their concerns. If not, our counselors assess the level of care needed, based on the presenting concerns, and refer those needing intensive psychotherapy or additional services to other professionals, both on and off campus.

Why did my friend receive more sessions with a counselor than I did?

Each person seen by our counselors has an individualized treatment plan. To respect client confidentiality, we cannot share the reasons why a student may have been seen for more sessions than another student. Please know that we are doing our best to meet all students’ needs based on their presenting concerns and appropriate, available resources.

Who are the counselors, and how is therapy different from talking to friends?

Therapy differs from the advice of friends and family; it is therapeutic treatment provided by a trained professional. Wellness Services is staffed by a professionally-trained clinician, licensed to practice in North Carolina, and by graduate-level mental health counselors. These professionals provide developmentally-based counseling, assessment, and crisis intervention services.

Are counseling sessions recorded?

Some of our counselors may be required to record sessions as part of their graduate education. They have training and supervised experience but have not yet received their license. Only the counselors’ supervisors review these recorded sessions, and they are then erased.

Can I receive a letter for a hardship withdrawal?

The counseling center does not write these letters, and students who have this concern should schedule an appointment with Disability Support Services.


What are Peer Support groups?

Peer support groups provide a supportive, nonjudgmental environment for students to discuss and process difficulties with others who have had similar experiences. Topics can include self-esteem, relationships, stress, addiction, and assertiveness. Support groups are small (maximum of eight members) and are conducted in an open format, meaning new members may enter at any time during the semester.

How are groups different from individual sessions?

Individual therapy (one-on-one counseling) and peer support groups are different therapeutic processes. In a peer group, you receive many points of view, develop communication skills, and learn to express yourself and accept feedback from others. A Wellness Counselor will be present for the group; however, the peers largely decide on and process the content.

What are the benefits?

Groups can act as a support network and a sounding board. Many people experience difficulties, but few speak openly about them. You may feel like you are the only one struggling, so it can be a relief to listen to others and realize you're not alone. Others in the group may come up with ideas for resolving a problem, and hold each other accountable along the way.

What about confidentiality?

Confidentiality is an important ground rule in support groups; a member who violates it may be dismissed. However, students are encouraged to use discretion and keep in mind that there is no guarantee of absolute privacy when sharing with others. Group members often start out as strangers but become valuable and trusted sources of support for each other.