Workforce Continuing Education Course Catalog

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Hospitality Hotel & Restaurant Certifications
Overall Quality of This Course
Based on 165 student surveys.
Available Classes
Not currently offered.
Description Course Outline Requirements Intended Audience More Details
Intended Audience
Hotel Employees, Restaurant Employees,Out of Work Students, High School Graduates, Career Change, Event Planners, Caterers,Seniors, Home Makers,New Careers, Career Change, Au Pair Students, Exchange Students.
The world of hospitality keeps evolving and brings us some of the best things in life — travel, dining, sports, events, cruises, adventure, and more. If you love the idea of building a career in the ever-expanding, multi-billion dollar hospitality industry that can take you wherever you want to go then this is the right course for you. This course provides a comprehensive overview of the lodging industry and an in-depth look at facets of service and latest trends in the Hospitality Industry. Emphasis is on the latest technology tools that are used in the industry as well as the day to day operational .Students are prepared for various challenges faced by professionals in hospitality management. Students will get a global perspective on present and future industry issues.
Course Objectives
  1. Upon successful completion of course, participants will • have specific skills training that lead to professional certification in different aspects of the hospitality industry. • be prepared for entry-level lodging & other hospitality positions •Promote Confidence and positive work ethics. • Provide smooth transition to Lodging Management Program or high level hospitality coursework. • have exposure to various hotel and restaurant markets via Field Trips and Guest Speakers.
Outline of Instruction
  1. Topics included are
    • Introduction to Hospitality and Lodging
    • Beverages, Restaurants, and Managed Services
    • Tourism, Recreation, Attractions, Clubs and Gaming
    • Assemblies, Events, Attractions, Leadership and Management.
    • Front Desk Representative Certification ( American Hotel & Lodging Education Institute)
    • ServSafe Training Certification (National Restaurant Association)
    • TIPS Certification
    • OPERA Property Management System Certification
    • Micros Point of Sale Training.
    • Guest Speakers from the industry, field trips and limited lab sessions.
    The students will be required to complete the online sessions once user ID's and passwords are provided by the instructor.
Contact Hours
Industry Standard, State, or National Certification
American Hotel & Lodging Educational Institute, National Restaurant Association , TIPS Certification
Website URL,,
Certification Learning Outcomes/Requirements
  1. Students will be prepared for an entry-level position in various hospitality departments.
    Students will be prepared to get certified in Servsafe (Food Handling and Sanitation ) through the National Restaurant Association.
    Front Desk Representative Certification ( American Hotel & Lodging Educational Institute)
    OPERA Property Management System through ORACLE (Used in Most Major Hotel Chains)
    Host U Certification ( Knowledge in Wines, Beer, Spirits, & Non-Alcoholic Beverages )
    T.I.P.S certification for Responsible Alcohol Service ( Training for Intervention Procedures) (Traditional Class only)
CE to CU Articulation
Text and Supplies Needed
Introduction to Hospitality,8/e (no printed book ) ISBN # 013521436-X. ( e-text + My Hospitality Lab). Servsafe Manager 7th Edition ISBN 978-1-58280-309-8 , Training for Intervention Procedures (TIPS Program) Host U Certification and Front Desk Rep Certification Passwords will be provided to the students .
Clinical Site/Special Facilities
Requirements for Successful Completion of this Course
  1. Attendance 90% or above
  2. Participation
  3. Students must complete all the required assignments with the minimum grade requirements per topic to successfully complete the course. An average of 75 % or higher will be required to get the final certification.
Accreditation/Special Approval Requirements
Intended Audience
Hotel Employees, Restaurant Employees,Out of Work Students, High School Graduates, Career Change, Event Planners, Caterers,Seniors, Home Makers,New Careers, Career Change, Au Pair Students, Exchange Students.
Specific Industry or Business Support Needs
Hotels, Restaurants, Cafeterias, Catering,Cruise Ships , Event Planning etc.
Wake County Need for Industry Positions
“Employment of food and beverage serving and related workers is projected to grow 12 percent from 2012 to 2022, about as fast as the average for all occupations. Job opportunities in most dining establishments will be excellent, because many workers leave the occupation each year, resulting in numerous job openings.”
Industry or Job Titles Related to training Outcomes for Employment
  • Banquet Set Up
  • Banquet Waiter
  • Bellman
  • Restaurant Service
  • Reservation Agent
  • Front Office Agent
  • Guest Service Representative
  • Housekeeping
Related Courses
  • Bartending 101 - HOS-3007A3
  • Basic Culinary Arts & Restaurant Fundamentals Certification - HOS-3075E3
Course Contact Information
Sameer Pawa
[email protected]