Wake Tech is closed December 24 through January 4 for winter break and will reopen January 5. Prospective students can still apply for enrollment online during the break, and continuing students can register for Spring semester classes, which start January 7.
The IT Service Technician Certificate teaches students entry-level industry knowledge and customer handling skills so they can transition into an entry-level job in the IT support industry.
Students learn hardware, networking and security skills that align with CompTIA's A+, Network+ and Security+ certification exams. They learn both the ITIL 4.0 framework and the soft skills to work with a variety of customers in multiple contexts.