Happy Holidays!

Wake Tech is closed December 24 through January 4 for winter break and will reopen January 5. Prospective students can still apply for enrollment online during the break, and continuing students can register for Spring semester classes, which start January 7.

Credit Programs

IT Service & Support

Course Descriptions

NOTE: The only courses that are part of the IT Service & Support degree program are CTS-115, -120, -155, -220, -255, -272, -285 and -289, CTI-140 and 141 and SEC-110.

CTS-115: Information Systems Business Concepts

The course introduces the role of IT in managing business processes and the need for business process and IT alignment. Emphasis is placed on industry need for understanding business challenges and developing/managing information systems to contribute to the decision making process based on these challenges. Upon completion, students should be able to demonstrate knowledge of the 'hybrid business manager' and the potential offered by new technology and systems.

Course Prerequisites: Take ENG-025 or ENG-111
Total Credits:3
Class Credits:3
Lab Credits:0
Clinic Credits:0

CTS-120: Hardware/Software Support

This course covers the basic hardware of a personal computer, including installation, operations and interactions with software. Topics include component identification, memory-system, peripheral installation and configuration, preventive maintenance, hardware diagnostics/repair, installation and optimization of system software, commercial programs, system configuration, and device-drivers. Upon completion, students should be able to select appropriate computer equipment and software, upgrade/maintain existing equipment and software, and troubleshoot/repair non-functioning personal computers.

Course Prerequisites: Take ENG-025 or ENG-111
Total Credits:3
Class Credits:2
Lab Credits:3
Clinic Credits:0

CTS-130: Spreadsheet

This course introduces basic spreadsheet design and development. Topics include writing formulas, using functions, enhancing spreadsheets, creating charts, and printing. Upon completion, students should be able to design and print basic spreadsheets and charts.
Total Credits:3
Class Credits:2
Lab Credits:2
Clinic Credits:0

CTS-155: Tech Support Functions

This course introduces a variety of diagnostic and instructional tools that are used to evaluate the performance of technical support technologies. Emphasis is placed on technical support management techniques and support technologies. Upon completion, students should be able to determine the best technologies to support and solve actual technical support problems.
Total Credits:3
Class Credits:2
Lab Credits:2
Clinic Credits:0

CTS-220: Advanced Hardware/Software Support

This course provides advanced knowledge and competencies in hardware and operating system technologies for computer technicians to support personal computers. Emphasis is placed on: configuring and upgrading; diagnosis and troubleshooting; as well as preventive maintenance of hardware and system software. Upon completion, students should be able to install, configure, diagnose, perform preventive maintenance, and maintain basic networking on personal computers.

Course Prerequisites: Take CTS-120
Total Credits:3
Class Credits:2
Lab Credits:3
Clinic Credits:0

CTS-225: Spreadsheet Data Analysis

This course presents basic and advanced techniques for data analysis and management using electronic spreadsheets. Topics include an overview of spreadsheet analytics, terminology, model preparation, and analytical techniques. Upon completion, students should be able to develop reliable and effective quantitative data models and reports to support analysis and decision-making for common business systems.

Course Prerequisites: Take BAS-120
Total Credits:3
Class Credits:2
Lab Credits:2
Clinic Credits:0

CTS-230: Advanced Spreadsheet

This course covers advanced spreadsheet design and development. Topics include advanced functions and statistics, charting, macros, databases, and linking. Upon completion, students should be able to demonstrate competence in designing complex spreadsheets.

Course Prerequisites: Take CTS-130
Total Credits:3
Class Credits:2
Lab Credits:2
Clinic Credits:0

CTS-255: Advanced Tech Support Functions

This course introduces a variety of diagnostic and instructional tools that are used to evaluate the performance of technical support technologies. Topics include technical support management techniques, evaluation, and methods of deployment for technical support technologies. Upon completion, students should be able to determine the best technologies to support and solve more complex technical support problems.

Course Prerequisites: Take CTS-155
Total Credits:3
Class Credits:2
Lab Credits:2
Clinic Credits:0

CTS-272: Desktop Support: Applications

This course is designed to prepare students for a foundation in Desktop Support certification in office productivity applications. Emphasis is placed on developing proficiency in the end-user support skills, processes, and procedures necessary to correctly support office productivity products. Upon completion, students should be able to prepare for industry-level certification and utilize advanced support tools toward resolving office productivity end-user problems.

Course Prerequisites: Take NOS-130
Total Credits:3
Class Credits:2
Lab Credits:2
Clinic Credits:0

CTS-285: Systems Analysis & Design

This course introduces established and evolving methodologies for the analysis, design, and development of an information system. Emphasis is placed on system characteristics, managing projects, prototyping, CASE/OOM tools, and systems development life cycle phases. Upon completion, students should be able to analyze a problem and design an appropriate solution using a combination of tools and techniques.
Total Credits:3
Class Credits:2
Lab Credits:2
Clinic Credits:0

CTS-288: Professional Practices in IT

This course provides students with the business skills needed for success in the information technology field. Topics include portfolio development, resume design, interviewing techniques and professional practices. Upon completion, students should be able to prepare themselves and their work for a career in the information technology field.
Total Credits:3
Class Credits:2
Lab Credits:2
Clinic Credits:0

CTS-289: System Support Project

This course provides an opportunity to complete a significant support project with minimal instructor assistance. Emphasis is placed on written and oral communication skills, project definition, documentation, installation, testing, presentation, and user training. Upon completion, students should be able to complete a project from the definition phase through implementation.

Course Prerequisites: Take All: CTI-110, CTI-120, and CTS-115 Take NOS 110
Total Credits:3
Class Credits:1
Lab Credits:4
Clinic Credits:0

CTI-110: Information Technology Foundations

This course provides an introduction to technology concepts and current trends in IT. Topics include foundational concepts across various IT domains such as, but not limited to, artificial intelligence, database fundamentals, programming principles, and web development. Upon completion, students should be able to demonstrate knowledge in core IT areas and apply skills critical for their academic and professional success.

Course Prerequisites: Take ENG-002 or ENG-025 Take MAT-003 or MAT-025 or MAT-035 or MAT-110
Total Credits:3
Class Credits:2
Lab Credits:2
Clinic Credits:0

CTI-120: Network and Security Foundations

This course introduces students to the Network concepts, including networking terminology and protocols, local and wide area networks, and network standards. Emphasis is placed on securing information systems and the various implementation policies. Upon completion, students should be able to perform basic tasks related to networking mathematics, terminology, media and protocols.
Total Credits:3
Class Credits:2
Lab Credits:2
Clinic Credits:0

CTI-140: Virtualization Concepts

This course introduces operating system virtualization. Emphasis is placed on virtualization terminology, virtual machine storage, virtual networking and access control. Upon completion, students should be able to perform tasks related to installation, configuration and management of virtual machines.

Course Prerequisites: Take NOS-110
Total Credits:3
Class Credits:1
Lab Credits:4
Clinic Credits:0

CTI-141: Cloud and Storage Concepts

This course introduces cloud computing and storage concepts. Emphasis is placed on cloud terminology, virtualization, storage networking and access control. Upon completion, students should be able to perform tasks related to installation, configuration and management of cloud storage systems.
Total Credits:3
Class Credits:1
Lab Credits:4
Clinic Credits:0

CTI-240: Virtualization Administration I

This course covers datacenter virtualization concepts. Topics include data storage, virtual network configuration, virtual machine and virtual application deployment. Upon completion, students should be able to perform tasks related to virtual machine and hypervisor installation and configuration.

Course Prerequisites: Take CTI-140;
Total Credits:3
Class Credits:1
Lab Credits:4
Clinic Credits:0

CTI-241: Virtualization Administration II

This course covers administration of datacenter virtualization infrastructure. Topics include access control, fault tolerance, scalability, resource management, virtual machine migration and troubleshooting. Upon completion, students should be able to perform tasks related to virtualization security, data protection and resource monitoring.

Course Prerequisites: Take CTI-240;
Total Credits:3
Class Credits:1
Lab Credits:4
Clinic Credits:0

CTI-260: Data Center Troubleshooting

This course covers troubleshooting in a highly available, high performance, storage and computing system. Topics include provisioning, monitoring, diagnosing, and taking corrective actions in storage environments relating to Storage Area Network (SAN), Network Attached Storage (NAS), data protection and recovery. Upon completion, students should be able to demonstrate an understanding of SAN and NAS technologies, topologies, configuration, data protection, and fault triage and remediation.

Course Prerequisites: Take CTI-240 and NET-126
Total Credits:3
Class Credits:2
Lab Credits:2
Clinic Credits:0

CTI-270: Data Center Design and Problem Resolution

This course provides students an opportunity to complete a significant data center hardware and software design and configuration project, including disaster recovery planning. Emphasis is placed on adhering to optimal practices that can provide a highly available, stable, manageable, secure and scalable environment and maintaining it using a variety of utilities and system tools. Upon completion, students should be able to design, deploy and administer the hardware and software components of a highly available data center.
Total Credits:3
Class Credits:2
Lab Credits:2
Clinic Credits:0

CTI-289: Computer Technology Integration Capstone Project

This course provides students an opportunity to complete a significant integrated technology project from the design phase through implementation with minimal instructor support. Emphasis is placed on technology policy, process planning, procedure definition, systems architecture, and security issues to create projects for the many areas in which computer technology is integrated. Upon completion, students should be able to create, implement, and support a comprehensive technology integration project from the planning and design phase through implementation.

Course Prerequisites: Take All: CTI-110, CTI-120, and CTS-115
Total Credits:3
Class Credits:1
Lab Credits:6
Clinic Credits:0

SEC-110: Security Concepts

This course introduces the concepts and issues related to securing information systems and the development of policies to implement information security controls. Topics include the historical view of networking and security, security issues, trends, security resources, and the role of policy, people, and processes in information security. Upon completion, students should be able to identify information security risks, create an information security policy, and identify processes to implement and enforce policy.
Total Credits:3
Class Credits:2
Lab Credits:3
Clinic Credits:0

SEC-160: Security Administration I

This course provides an overview of security administration with an emphasis on designing secure network architectures. Topics include networking technologies, TCP/IP fundamentals, network protocols, traffic analysis, monitoring strategies, and established security best practices. Upon completion, students should be able to use advanced network analysis tools to monitor network traffic and develop security measures to safeguard against various threats.

Course Prerequisites: Take SEC-110 and NET-125
Total Credits:3
Class Credits:2
Lab Credits:2
Clinic Credits:0

SEC-193A: Selected Topics in Security Concepts

This course provides an opportunity to explore areas of current interest in specific program or discipline areas. Emphasis is placed on subject matter appropriate to the program or discipline. Upon completion, students should be able to demonstrate an understanding of the specific area of study.
Total Credits:3
Class Credits:1
Lab Credits:4
Clinic Credits:0

SEC-285: Systems Security Project

This course provides students with the opportunity to apply their knowledge and skills from the systems security program. Topics include crafting and implementing effective security policies, planning processes, defining procedures, ensuring business continuity, achieving compliance, conducting audits, performing security tests, and designing secure system architectures. Upon completion, students should be able to design and implement comprehensive security solutions.

Course Prerequisites: Take All: CTI-110, CTI-120, and CTS-115
Total Credits:3
Class Credits:1
Lab Credits:4
Clinic Credits:0