The course introduces the role of IT in managing business processes and the need for business process and IT alignment. Emphasis is placed on industry need for understanding business challenges and developing/managing information systems to contribute to the decision making process based on these challenges. Upon completion, students should be able to demonstrate knowledge of the 'hybrid business manager' and the potential offered by new technology and systems.
Course Prerequisites:
Take 1 group; Option: Take ENG-002; Option: Take ENG-111(S26393); Option: Take ENG-025; Option: Take ENG-110(S26392); Take previously. Required.
Total Credits:3
Class Credits:3
Lab Credits:0
Clinic Credits:0
CTS-120: Hardware/Software Support
This course covers the basic hardware of a personal computer, including installation, operations and interactions with software. Topics include component identification, memory-system, peripheral installation and configuration, preventive maintenance, hardware diagnostics/repair, installation and optimization of system software, commercial programs, system configuration, and device-drivers. Upon completion, students should be able to select appropriate computer equipment and software, upgrade/maintain existing equipment and software, and troubleshoot/repair non-functioning personal computers.
Course Prerequisites:
Take 1 group; Option: Take ENG-002; Option: Take ENG-111(S26393); Option: Take ENG-025; Option: Take ENG-110(S26392); Take previously. Required.
Total Credits:3
Class Credits:2
Lab Credits:3
Clinic Credits:0
CTS-130: Spreadsheet
This course introduces basic spreadsheet design and development. Topics include writing formulas, using functions, enhancing spreadsheets, creating charts, and printing. Upon completion, students should be able to design and print basic spreadsheets and charts.
Course Prerequisites:
None
Total Credits:3
Class Credits:2
Lab Credits:2
Clinic Credits:0
CTS-155: Tech Support Functions
This course introduces a variety of diagnostic and instructional tools that are used to evaluate the performance of technical support technologies. Emphasis is placed on technical support management techniques and support technologies. Upon completion, students should be able to determine the best technologies to support and solve actual technical support problems.
Course Prerequisites:
None
Total Credits:3
Class Credits:2
Lab Credits:2
Clinic Credits:0
CTS-220: Advanced Hardware/Software Support
This course provides advanced knowledge and competencies in hardware and operating system technologies for computer technicians to support personal computers. Emphasis is placed on: configuring and upgrading; diagnosis and troubleshooting; as well as preventive maintenance of hardware and system software. Upon completion, students should be able to install, configure, diagnose, perform preventive maintenance, and maintain basic networking on personal computers.
Course Prerequisites:
Take CTS-120(S23679); Take previously. Required.
Total Credits:3
Class Credits:2
Lab Credits:3
Clinic Credits:0
CTS-225: Spreadsheet Data Analysis
This course presents basic and advanced techniques for data analysis and management using electronic spreadsheets. Topics include an overview of spreadsheet analytics, terminology, model preparation, and analytical techniques. Upon completion, students should be able to develop reliable and effective quantitative data models and reports to support analysis and decision-making for common business systems.
Course Prerequisites:
Take BAS-120(S24318); Take previously. Required.
Total Credits:3
Class Credits:2
Lab Credits:2
Clinic Credits:0
CTS-230: Advanced Spreadsheet
This course covers advanced spreadsheet design and development. Topics include advanced functions and statistics, charting, macros, databases, and linking. Upon completion, students should be able to demonstrate competence in designing complex spreadsheets.
Course Prerequisites:
Take CTS-130(S21000); Take previously. Required.
Total Credits:3
Class Credits:2
Lab Credits:2
Clinic Credits:0
CTS-255: Advanced Tech Support Functions
This course introduces a variety of diagnostic and instructional tools that are used to evaluate the performance of technical support technologies. Topics include technical support management techniques, evaluation, and methods of deployment for technical support technologies. Upon completion, students should be able to determine the best technologies to support and solve more complex technical support problems.
Course Prerequisites:
Take CTS-155; Take previously. Required.
Total Credits:3
Class Credits:2
Lab Credits:2
Clinic Credits:0
CTS-272: Desktop Support: Applications
This course is designed to prepare students for a foundation in Desktop Support certification in office productivity applications. Emphasis is placed on developing proficiency in the end-user support skills, processes, and procedures necessary to correctly support office productivity products. Upon completion, students should be able to prepare for industry-level certification and utilize advanced support tools toward resolving office productivity end-user problems.
Course Prerequisites:
Take NOS-130(S24397); Take previously. Required.
Total Credits:3
Class Credits:2
Lab Credits:2
Clinic Credits:0
CTS-285: Systems Analysis & Design
This course introduces established and evolving methodologies for the analysis, design, and development of an information system. Emphasis is placed on system characteristics, managing projects, prototyping, CASE/OOM tools, and systems development life cycle phases. Upon completion, students should be able to analyze a problem and design an appropriate solution using a combination of tools and techniques.
Course Prerequisites:
None
Total Credits:3
Class Credits:3
Lab Credits:0
Clinic Credits:0
CTS-288: Professional Practices in IT
This course provides students with the business skills needed for success in the information technology field. Topics include portfolio development, resume design, interviewing techniques and professional practices. Upon completion, students should be able to prepare themselves and their work for a career in the information technology field.
Course Prerequisites:
None
Total Credits:3
Class Credits:2
Lab Credits:2
Clinic Credits:0
CTS-289: System Support Project
This course provides an opportunity to complete a significant support project with minimal instructor assistance. Emphasis is placed on written and oral communication skills, project definition, documentation, installation, testing, presentation, and user training. Upon completion, students should be able to complete a project from the definition phase through implementation.
Course Prerequisites:
Take CTI-110(S22510) CTI-120(S22511) CTS-115(S20996); Take previously. Required.Take NOS-110(S20980); Take previously. Required.
