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College Administration

Institutional Effectiveness

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  • College Accreditation
  • Program Accreditation
  • Performance Measures
  • Student Demography
  • Assessment
  • Economic Impact
  • EPIC
  • Institutional Review Board
  • Research and Evaluation
  • Strategic Plan – Reach and Rally

The Institutional Effectiveness Department (IE) collaborates with faculty, staff, administrators and external partners in continuously improving Wake Tech's programs and services to foster student success and advance the college's mission and goals.

IE provides leadership and services in assessment, research and evaluation, accreditation and compliance, and strategic planning to improve student outcomes and ensure institutional quality.

IE's activities are grounded in the following values:

  • Integrity – Work is conducted ethically and responsibly to ensure institutional trust and credibility.
  • Innovation – New tools, methods and approaches are explored and integrated.
  • Curiosity – Meaningful questions help better understand outcomes and drive improvement.
  • Objectivity – Evidence-based analysis guides decision making.
  • Transparency – Processes, expectations, methodologies and findings are clearly communicated.
  • Discretion – Sensitive information is managed with professional judgment and confidentiality.
  • Reliability – Timely, accurate and consistent support and information that the college community can depend on is provided.

Staff

Rachel Madsen

Dr. Rachel Madsen

Executive Director
~ Contact Info ~
[email protected]

Southern Wake Campus
Montague Hall - 318D

919-866-5514 (office)

Marnie Arkenberg

Dr. Marnie Arkenberg

Director of Academic Assessment
~ Contact Info ~
[email protected]

Southern Wake Campus
Montague Hall - 318C

919-866-6135 (office)

Beverly House

Beverly House

Project and Administrative Services Coordinator
~ Contact Info ~
[email protected]

Southern Wake Campus
Montague Hall - 318-1

919-866-5293 (office)

Firooz Jahani

Firooz Jahani

Research Analyst
~ Contact Info ~
[email protected]

Southern Wake Campus
Montague Hall - 318G

919-866-5575 (office)

Anna Jones

Dr. Anna E. Jones

Director of Accreditation and Compliance
~ Contact Info ~
[email protected]

Southern Wake Campus
Montague Hall - 318H

919-866-5232 (office)

Samantha Schloesser

Samantha Schloesser

Strategic Project Manager
~ Contact Info ~
[email protected]

Eastern Wake Campus
Building C - 140

919-866-5983 (office)

John Smith

Dr. John Smith

Senior Research Analyst
~ Contact Info ~
[email protected]

Southern Wake Campus
Montague Hall - 318F

919-866-5018 (office)

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9101 Fayetteville Road, Raleigh, NC 27603
919-866-5000
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