Career Success for Job Seekers (HRD)

Enhance Your Resume, Nail The Interview, Explore A New Career

HRD (Human Resources Development) courses provide employability skills training and assistance for adults who are trying to find employment, transitioning back into the workforce, or working to redefine their professional niche in today's global market. 

Classes are designed to address the current needs and trends of the complex and constantly changing workforce.

*All HRD courses are fee-waived for qualifying individuals who are unemployed, "underemployed," or who have received notice of layoff or pending layoff.*

Course Details & Registration Information

Human Services Exploration: DSS Caseworker (NCFast)
Overall Quality of This Course
Based on 17 student surveys.
Available Classes
Not currently offered.
Description Course Outline Requirements Intended Audience More Details
Intended Audience
Those who are interested in pursuing a career with the Department of Social Services as a DSS Caseworker.
Explore a career as a caseworker for the Division of Social Services (DSS). In this intensive, hands-on, interactive course, you’ll get an overview of DSS and the NCFAST Data Entry System. Learn about data entry, keyboarding, interviewing, workplace success and customer service. Discover general DSS and NCFAST terminology, basic navigation skills in the NCFAST system; and the Work Keys assessment. The course is Phase I of a two-part training program that can serve as a pathway to further training. DSS partnered with The Capital Area Workforce Development Board to offer this great opportunity for you!
Course Objectives
  1. have demonstrated a basic understanding/proficiency in the following:
  2. entry-level skills required to be an employee of DSS;
  3. basic computer and keyboarding skills;
  4. interviewing skills and resumes;
  5. workplace success skills;
  6. customer service skills;
  7. DSS and NC FAST terminology;
  8. basic navigation skills and FNS application in the NC FAST system.
Outline of Instruction
  1. Module 1 (CC)- Registration. Introduction and Review of Course Outline. Work Keys Pre-Assessment
  2. Module 2 (CC) - Customer-Service. Interviewing Clients. Technology Awareness.
  3. Module 3 (CC) - Keyboarding
  4. Module 4 (CC) - Applications/Resumes/Job Interviews. Workplace Success.
  5. Module 5 (DSS) - History of Department of Social Services. History of NCFAST Data Entry System. DSS and NCFAST Terminology. NC FAST Navigation 101
  6. Module 6 (DSS) - Introduction to NCFAST. Application to FNS Case Job Aid. NCFAST HELP.
  7. Module 7 (DSS) - Registering Clients
  8. Module 8 (DSS)- Keying Applications
  9. Module 9 (DSS) - Working Evidence on the Dashboard
  10. Module 10 (DSS) - Intake, Documentation & Eligibility (case studies)
  11. Module 11 (DSS) - Intake, Documentation & Eligibility (case studies)
  12. Module 12 (DSS) - Testing on NCFAST & DSS Terminology. Intake Documentation & Eligibility (case studies).
  13. Module 13 (DSS) - NC FAST Test
  14. Module 14 (CC) - Keyboarding Assessment/Work Keys Assessments
  15. Module 15 (CC) - Work Keys Assessment
  16. *DSS - Division of Social Services
    *CC - Community Colleges
Contact Hours
Industry Standard, State, or National Certification
CE to CU Articulation
Text and Supplies Needed
Materials supplied by instructor.
Clinical Site/Special Facilities
Requirements for Successful Completion of this Course
  1. Attendance 90% or above
  2. Participation
  3. Evaluation Methodology: This is a non-credit course and assessments will be used to verify student’s readiness to progress to Phase II of this program based on demonstrated skills, test scores and participation in class activities.
  4. Grading Requirement: This is a pass/fail course based upon the successful completion of course tests and attainment of a Career Readiness Certificate (any level).
  5. Students must attend, at minimum, 90% of class hours and actively participate in class activities in order to successfully complete the class and receive a certificate.
Accreditation/Special Approval Requirements
Intended Audience
Those who are interested in pursuing a career with the Department of Social Services as a DSS Caseworker.
Specific Industry or Business Support Needs
Industry or Job Titles Related to training Outcomes for Employment
Related Courses
  • Income Maintenance Caseworker-NCFAST - HSE-3220A3
Course Contact Information
HRD Office
919-532-5694 or 919-532-5696