Class Descriptions

CTS-115: Information Systems Business Concepts

The course introduces the role of IT in managing business processes and the need for business process and IT alignment. Emphasis is placed on industry need for understanding business challenges and developing/managing information systems to contribute to the decision making process based on these challenges. Upon completion, students should be able to demonstrate knowledge of the 'hybrid business manager' and the potential offered by new technology and systems.

Course Prerequisites:
Take CIS-110(S21058) CTI-110(S22510) or SGD-111(S21240); Take previously. Required.
Total Credits:3
Class Credits:3
Lab Credits:0
Clinic Credits:0

CTS-118: Is Professional Communications

This course prepares the information systems professional to communicate with corporate personnel from management to end-users. Topics include information systems cost justification tools, awareness of personal hierarchy of needs, addressing these needs, and discussing technical issues with non-technical personnel. Upon completion, students should be able to communicate information systems issues to technical and non-technical personnel.

Course Prerequisites:
None
Total Credits:2
Class Credits:2
Lab Credits:0
Clinic Credits:0

CTS-120: Hardware/Software Support

This course covers the basic hardware of a personal computer, including installation, operations and interactions with software. Topics include component identification, memory-system, peripheral installation and configuration, preventive maintenance, hardware diagnostics/repair, installation and optimization of system software, commercial programs, system configuration, and device-drivers. Upon completion, students should be able to select appropriate computer equipment and software, upgrade/maintain existing equipment and software, and troubleshoot/repair non-functioning personal computers.

Course Prerequisites:
Take NOS-110(S20980); Take previously. Required.
Total Credits:3
Class Credits:2
Lab Credits:3
Clinic Credits:0

CTS-130: Spreadsheet

This course introduces basic spreadsheet design and development. Topics include writing formulas, using functions, enhancing spreadsheets, creating charts, and printing. Upon completion, students should be able to design and print basic spreadsheets and charts.

Course Prerequisites:
None
Total Credits:3
Class Credits:2
Lab Credits:2
Clinic Credits:0

CTS-135: Integrated Software Intro

This course instructs students in the Windows or Linux based program suites for word processing, spreadsheet, database, personal information manager, and presentation software. This course prepares students for introductory level skills in database, spreadsheet, personal information manager, word processing, and presentation applications to utilize data sharing. Upon completion, students should be able to design and integrate data at an introductory level to produce documents using multiple technologies.

Course Prerequisites:
Take CTI-120(S22511) or CIS-110(S21058); Take previously. Required.
Total Credits:4
Class Credits:2
Lab Credits:4
Clinic Credits:0

CTS-155: Tech Support Functions

This course introduces a variety of diagnostic and instructional tools that are used to evaluate the performance of technical support technologies. Emphasis is placed on technical support management techniques and support technologies. Upon completion, students should be able to determine the best technologies to support and solve actual technical support problems.

Course Prerequisites:
Take NOS-110(S20980); Take previously. Required.
Total Credits:3
Class Credits:2
Lab Credits:2
Clinic Credits:0

CTS-220: Advanced Hardware/Software Support

This course provides advanced knowledge and competencies in hardware and operating system technologies for computer technicians to support personal computers. Emphasis is placed on: configuring and upgrading; diagnosis and troubleshooting; as well as preventive maintenance of hardware and system software. Upon completion, students should be able to install, configure, diagnose, perform preventive maintenance, and maintain basic networking on personal computers.

Course Prerequisites:
Take CTS-120(S23679); Take previously. Required.
Total Credits:3
Class Credits:2
Lab Credits:3
Clinic Credits:0

CTS-230: Advanced Spreadsheet

This course covers advanced spreadsheet design and development. Topics include advanced functions and statistics, charting, macros, databases, and linking. Upon completion, students should be able to demonstrate competence in designing complex spreadsheets.

Course Prerequisites:
Take CTS-130(S21000); Take previously. Required.
Total Credits:3
Class Credits:2
Lab Credits:2
Clinic Credits:0

CTS-255: Advanced Tech Support Functions

This course introduces a variety of diagnostic and instructional tools that are used to evaluate the performance of technical support technologies. Topics include technical support management techniques, evaluation, and methods of deployment for technical support technologies. Upon completion, students should be able to determine the best technologies to support and solve more complex technical support problems.

Course Prerequisites:
Take CTS-155; Take previously. Required.
Total Credits:3
Class Credits:2
Lab Credits:2
Clinic Credits:0

CTS-272: Desktop Support: Applications

This course is designed to prepare students for a foundation in Desktop Support certification in office productivity applications. Emphasis is placed on developing proficiency in the end-user support skills, processes, and procedures necessary to correctly support office productivity products. Upon completion, students should be able to prepare for industry-level certification and utilize advanced support tools toward resolving office productivity end-user problems.

Course Prerequisites:
Take NOS-130(S24397); Take previously. Required.
Total Credits:3
Class Credits:2
Lab Credits:2
Clinic Credits:0

CTS-285: Systems Analysis & Design

This course introduces established and evolving methodologies for the analysis, design, and development of an information system. Emphasis is placed on system characteristics, managing projects, prototyping, CASE/OOM tools, and systems development life cycle phases. Upon completion, students should be able to analyze a problem and design an appropriate solution using a combination of tools and techniques.

Course Prerequisites:
Take 1 group; Option: Take CTI-110(S22510) CTS-115(S20996); Option: Take CIS-115(S24352) CTS-115(S20996); Take previously. Required.
Total Credits:3
Class Credits:3
Lab Credits:0
Clinic Credits:0

CTS-288: Professional Practices in IT

This course provides students with the business skills needed for success in the information technology field. Topics include portfolio development, resume design, interviewing techniques and professional practices. Upon completion, students should be able to prepare themselves and their work for a career in the information technology field.

Course Prerequisites:
None
Total Credits:3
Class Credits:2
Lab Credits:2
Clinic Credits:0

CTS-289: System Support Project

This course provides an opportunity to complete a significant support project with minimal instructor assistance. Emphasis is placed on written and oral communication skills, project definition, documentation, installation, testing, presentation, and user training. Upon completion, students should be able to complete a project from the definition phase through implementation.

Course Prerequisites:
Take CTI-110(S22510) CTI-120(S22511) CTS-115(S20996); Take previously. Required.Take CTI-110(S22510) CTI-120(S22511) NOS-120(S24396) NOS-130(S24397) CTS-115(S20996); Take previously. Required.
Total Credits:3
Class Credits:1
Lab Credits:4
Clinic Credits:0