If you forget your Key Account password, fully review these instructions first before attempting to reset it:

1. In the "Who are you?" section of Microsoft's password reset tool, enter your Wake Tech email address.
2. Enter the Captcha characters shown in the picture.
3. Click "Next"
4. At "verification step 1," select "Email my alternate email" and verify the email listed on the screen.
5. Click "Email"
6. Enter the verification code sent to your personal email.
7. Click "Next"
8. At "verification step 2," select "Text my mobile phone" and verify the last two digits of the phone number listed on the screen. You may also select "Call my mobile phone" to receive a call instead.
9. Enter your complete mobile phone number, including your area code.
10. Click "Text"
11. Enter the verification code sent via text to your mobile phone.
12. Click "Next"
    If your verification methods are out of date or not working properly, contact the ITS Helpdesk at 919-866-7000 or [email protected] for assistance.
13. Once your account has been verified, you will be prompted to change your password. Your new password must follow these rules:
    – Be at least 14 characters long
    – Not contain your account name or more than two consecutive characters of your full name
    – Include characters from the following categories:
    1. Uppercase letters (A-Z)
    2. Lowercase letters (a-z)
    3. Numbers (0-9)
    Do not use characters such as @  #  %  : -  !  &  {  }  ~  "  `  '  <  >  +  =  [  ]  *  $
    NOTE: New passwords must be unique and cannot match any of your previous 24 passwords. Also, you can reset your password only once every 24 hours.
14. Re-enter the new password as confirmation.
15. Click "Finish"
16. Once your password has been set, you will receive a confirmation message on the screen.

Now that you have reviewed steps, go to Microsoft’s password reset tool (https://passwordreset.microsoftonline.com/) to complete them.

Only one password reset is allowed every 24 hours. Subsequent attempts will not succeed. Call the ITS Helpdesk at 919-866-7000 to bypass this policy.

Passwords are valid for 365 days and are used for all Wake Tech applications.