ITS Vision

Our vision is to be a world-class leader for higher education technology that adds value to the College’s vision.

ITS Mission Statement

To support Student Learning, facilitate Faculty Teaching and enhance College Operations through the efficient use of Information Technology.

The Wake Tech ITS department is divided into five Departments that are organized around the unique needs of a community college the size of Wake Tech:

• Office of the CIO
  • Project Management
  • IT budgets and purchasing
  • Business Relationship Management (BRM)
  • Vendor Management
  • IT Governance
• Information Security
  • Centralize monitoring of IT security functions
  • Develop standards policies and procedures
  • Incident and risk management
  • Security compliance (e.g., NCIIPS, PCI, etc.)
• Enterprise Solutions
  • Business analysis
  • Applications Development
  • LMS Support and Admin
  • Administrative Computing
• Infrastructure and Operations
  • Communications and Collaboration
  • End user device provisioning
  • Infrastructure
  • Network and Cloud Integration
• End User Services
  • Classroom and End User Device Provisioning
  • End User Support Triage (Level 1)
  • End User Support Escalations (Level 2)
  • Help Desk call center
  • End user device support
  • End user application support
  • A/V implementation and support

Quick List of ITS Phone Numbers and Contact Information:

• Help Desk 919-866-7000
  • For Student Blackboard support, choose Option 1, then 3
  • For Faculty Blackboard support, choose Option 2, then 4
• For EPIC and ELI questions, 919-866-5623, 919-866-5470, or [email protected]
• Moodle questions, [email protected]