Information Technology Services

Information Technology Services

ITS strives to support student learning, facilitate faculty teaching and enhance college operations through the efficient use of information technology. The department is divided into five units that are organized around the unique needs of a community college the size of Wake Tech:

  • Office of the CIO
    • Project management
    • IT budgets and purchasing
    • Business relationship management (BRM)
    • Vendor management
    • IT governance
     
  • Information Security
    • Centralize monitoring of IT security functions
    • Develop standards policies and procedures
    • Incident and risk management
    • Security compliance
     
  • Enterprise Solutions
    • Business analysis
    • Applications development
    • Learning management system support and administration
    • Administrative computing
     
  • Infrastructure and Operations
    • Communications and collaboration
    • End-user device provisioning
    • Infrastructure
    • Network and cloud integration
     
  • End-User Services
    • Classroom and end-user device provisioning
    • End-user support triage (Level 1)
    • End-user support escalations (Level 2)
    • Help Desk call center
    • End-user device support
    • End-user application support
    • Audio/visual implementation and support

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