A planned maintenance window to perform upgrades to the Colleague system beginning 12 a.m. Monday, October 2, will affect certain IT systems. Details on impacted systems are available.
1.1 ELIGIBILITY OF LIBRARY USERS
Wake Tech Libraries are open to all faculty, staff, students and residents of the Wake County community and any Workforce Continuing Education students. Wake County residents may receive a Community Borrower's Card with proof of residency. To enter the libraries, a valid Wake Tech student ID or the Community Borrowers Card must be presented each time. Cooperating Raleigh Colleges students need to present their college IDs to have access to Wake Tech Libraries.
1.2 RESPONSIBILITIES OF LIBRARY USERS
All eligible users of the Wake Tech Libraries are requested to follow these responsibilities:
1.3 LIBRARY ACCOUNTS
Library materials may be checked out by establishing a library account at the Circulation Desk at any Wake Tech Libraries location. The Wake Tech photo ID becomes the user's library card. Each community library user must be a Wake County resident, present a valid North Carolina driver's license or a valid North Carolina photo ID and complete a library application form to establish an account. Community library users will be issued a Wake Tech library card, which is valid for one year. Workforce Continuing Education students who are not Wake County residents may obtain an instructional support user card from their instructor.
Library accounts are accessible as long as the library user maintains a valid Wake Tech photo ID and an account in good standing.
1.4 CHECKOUT OF LIBRARY MATERIALS
General collection library books and materials may be checked out by presenting a valid Wake Tech photo ID or Wake Tech library card at the circulation desk.
Reserve materials may be checked out for in-library use only.
For faculty and staff who need to check out items for a semester, special requests may be made through their campus library. All items checked out for a semester are due back to the library by the end of the current semester.
Some libraries have restrictions on what items community borrowers may check out. Please contact individual libraries for a list of community borrower restrictions.
The following graph highlights the checkout periods for the various item formats listed by collection and library user.
Materials may be renewed two times, provided the items are not requested by other library users. Renewals may be done in person, by telephone, by email or by accessing "My Account" through the library's online catalog. Please note that online renewals will not work if the item is overdue or if your account has an outstanding balance. Laptops and wi-fi hotspots may be renewed one time, provided the items are not requested by other library users. Renewals may be done in person or by telephone.
1.6 OVERDUE NOTICES
The library user is notified of overdue books and materials by the sending of three overdue notices to the email address in the library's automated system.
Overdue notices are sent via email to library users when materials have not been returned. Failure to receive the notice does not excuse the library user from paying overdue fines. It is the responsibility of the library users to monitor their library transactions and user accounts. Library users may view their library accounts online by accessing the section "My Account" on the library's online catalog.
1.7 OVERDUE FINES
Overdue fines are imposed according to the following guidelines:
1.8 FINES, FEES AND PAYMENTS
The library user is responsible for damaged or lost books and materials. Library staff will assess damages to materials and bill(s) will be placed on the library user's account. If a library user loses library materials, the library user is charged a replacement cost for each item. Library users may reimburse the library for unreturned items in one of two ways:
A library user may place a hold on a circulating book, an audiobook or a DVD that is checked out by another user. When books placed on hold are returned to the library, the individual requesting the hold is contacted by email. The book is labeled for the individual and dated, then placed on the "holds" shelf at the circulation desk, where it is held for seven days.
1.10 ACCESSING "MY ACCOUNT" THROUGH THE LIBRARY'S ONLINE CATALOG
Any account holder can access information regarding a library account by accessing "My Account" through the library's online catalog. Access requires a student/employee ID number or community patron barcode number and personal identification number (PIN). Students should enter "WA" followed by their ID number. A generic PIN of 1234 is established when the account is opened and may be changed by the user through this system. Information and actions accessible include: due dates, renewals, fines and holds.
Student ID = WA+ seven digit student ID number, (ex. WA1234567)
PIN = 1234, (same for everyone, but library users have the option to change the PIN to a four-digit number of their choice.)