College Closed for Independence Day

Wake Tech is closed Friday in observance of the Fourth of July holiday. Prospective students can still apply online, and current students can register for Fall semester classes.

Credit Programs

Medical Office Administration

Course Descriptions

These courses are available during Fall semester only:

  • OST-141
  • OST-148
  • OST-249
  • OST-263

These courses are available during Spring semester only:

  • OST-142
  • OST-149
  • OST-165
  • OST-243
  • OST-260
  • OST-288
  • HMT-211
  • HMT-212

These courses are available during Summer term only:

  • OST-247
  • OST-248

NOTE: Wake Tech does not offer OST-134 or OST-145.

OST-134: Text Entry & Formatting

This course is designed to provide skills needed to increase speed, improve accuracy, and format documents. Topics include letters, memos, tables, and business reports. Upon completion, students should be able to produce documents and key timed writings at speeds commensurate with employability.
Pre-Requisites: Take OST-080 or OST-130 or OST-131 or OST-132

OST-136: Word Processing

This course is designed to introduce word processing concepts and applications. Topics include preparation of a variety of documents and mastery of specialized software functions. Upon completion, students should be prepared to take a nationally accredited certification exam.
Pre-Requisites: None

OST-137: Office Applications I

This course introduces the concepts and functions of software that meets the changing needs of the office environment through a hands-on approach. Emphasis will be placed on creating professional documents to enhance employability in various offices. Upon completion, students should be prepared to take a nationally accredited certification exam.
Pre-Requisites: None

OST-138: Office Applications II

This course is designed to improve utilization and proficiency of software applications used in offices through a hands-on approach. Topics include mastery of the skills required to design documents that can be customized using the latest software applications. Upon completion, students should be prepared to take a nationally accredited certification exam.
Pre-Requisites: None

OST-141: Medical Office Terms I

This course uses a language-structure approach to present the terminology and vocabulary that will be encountered in medical office settings. Topics include word parts that relate to systemic components, conditions, pathology, and disorder remediation in approximately one-half of the systems of the human body. Upon completion, students should be able to relate words to systems, pluralize, define, pronounce, and construct sentences with the included terms.
Pre-Requisites: Take 1 group Take DRE-097 Take ENG-002 Take ENG-025 Take ENG-111

OST-142: Medical Office Terms II

This course is a continuation of OST 141 and continues the study, using a language-structure approach, of medical office terminology and vocabulary. Topics include word parts that relate to systemic components, conditions, pathology, and disorder remediation in the remaining systems of the human body. Upon completion, students should be able to relate words to systems, pluralize, define, pronounce, and construct sentences with the included terms.
Pre-Requisites: Take One: MED-121 or OST-141

OST-145: Social Media for Office Professionals

This course is designed to introduce the office professional to the concepts of social media. Topics include goal setting and strategies, identifying target audiences, rules of engagement, blogs, podcasts and webinars, sharing videos, pictures, and images, social networks, mobile computing, and social media monitoring. Upon completion, students should be able to create and utilize social media tools in the workplace setting.
Pre-Requisites: Take One: CIS-110, CIS-111, or OST-137

OST-148: Medical Insurance and Billing

This course introduces fundamentals of medical insurance and billing. Emphasis is placed on the medical billing cycle to include third party payers, coding concepts, and form preparation. Upon completion, students should be able to explain the life cycle of and accurately complete a medical insurance claim.
Pre-Requisites: Take 1 group Take DRE-097 Take ENG-002 Take ENG-025 Take ENG-111

OST-149: Medical Legal Issues

This course introduces the complex legal, moral, and ethical issues involved in providing health-care services. Emphasis is placed on the legal requirements of medical practices; the relationship of physician, patient, and office personnel; professional liabilities; and medical practice liability. Upon completion, students should be able to demonstrate a working knowledge of current medical law and accepted ethical behavior.
Pre-Requisites: Take 1 group Take DRE-097 Take ENG-002 Take ENG-025 Take ENG-111

OST-164: Office Editing

This course provides an in-depth exploration of editing skills essential for the office. Emphasis is placed on grammar, punctuation, sentence structure, proofreading, and editing. Upon completion, students should be able to proficiently compose and edit text and documents for the workplace.
Pre-Requisites: None

OST-165: Advanced Office Editing

This course is designed to develop proficiency in advanced editing skills needed in the office environment. Emphasis is placed on the application of creating effective electronic office documents. Upon completion, students should be able to apply advanced editing skills to compose text.
Pre-Requisites: Take OST-164

OST-171: Introduction to Virtual Office

This course introduces the skills and abilities needed to conduct a variety of office administration activities using the latest technology. Students will learn the proper etiquette of communicating electronically as well as the unique procedures and logistics for conducting business in the virtual office. Upon completion, students will know the vocabulary of the virtual office and will have a basic understanding of modern technical communication tools.
Pre-Requisites: None

OST-243: Medical Office Simulation

This course introduces medical systems used to process information in the automated office. Topics include traditional and electronic information resources, managing health information, and the billing cycle. Upon completion, students should be able to use the computer accurately to schedule, bill, update, and make corrections. This course is a unique concentration requirement in the Medical Office Administration program.
Pre-Requisites: None

OST-247: Procedure Coding

This course provides in-depth coverage of procedural coding. Emphasis is placed on CPT and HCPCS coding systems. Upon completion, students should be able to properly code procedures and services performed in a medical facility.
Pre-Requisites: Take One: MED-121 or OST-141 Take 1 group OST-141 and OST-148 MED-121 and OST-148 OST-141 and HMT-210 MED-121 and HMT-210

OST-248: Diagnostic Coding

This course provides an in-depth study of diagnostic coding. Emphasis is placed on ICD coding system. Upon completion, students should be able to properly code diagnoses in a medical facility.
Pre-Requisites: Take One: MED-121 or OST-141 Take 1 group OST-141 and OST-148 MED-121 and OST-148 OST-141 and HMT-210 MED-121 and HMT-210

OST-249: Medical Coding Certification Preparation

This course provides instruction that will prepare students to sit for a national coding certification exam. Topics include diagnostic and procedural coding. Upon completion, students should be able to sit for various medical coding certification exams.
Pre-Requisites: Take All: OST-247 and OST-248

OST-260: Advanced Coding Methodologies

This course provides advanced instruction in a variety of emergent methodologies in medical coding. Topics include advanced outpatient coding, inpatient coding, risk adjustment coding, online encoder software, Correct Coding Initiatives (CCI), and advanced record abstraction. Upon completion, students should be able to perform advanced coding in a healthcare facility.
Pre-Requisites: Take All: OST-247 and OST-248 Take OST-247 and OST-248

OST-263: Healthcare Customer Relations

This course provides the soft skills necessary for effective communication and maintaining customer satisfaction in healthcare. Emphasis is placed on the importance of positive attitudes, techniques for handling difficult/angry customers, rephrasing blunt communication for better results, and the communication skills required to discuss topics with the patient and other medical personnel. Upon completion, students should be able to communicate information in a professional manner.
Pre-Requisites: None

OST-286: Professional Development

This course covers the personal competencies and qualities needed to project a professional image in the office. Topics include interpersonal skills, health lifestyles, appearance, attitude, personal and professional growth, multicultural awareness, and professional etiquette. Upon completion, students should be able to demonstrate these attributes in the classroom, office, and society.
Pre-Requisites: Take OST-134 or OST-136

OST-288: Medical Office Administration Capstone

This course is designed to be a capstone course for the medical office professional and provides a working knowledge of medical office procedures. Emphasis is placed on written and oral communication skills, practice management, electronic health records, medical office procedures, ethics, and professional development. Upon completion, students should be able to demonstrate the skills necessary to manage a medical office.
Pre-Requisites: Take One: OST-148 or HMT-210 Take OST-137 and OST-164 or CIS-110

HMT-110: Introduction to Healthcare Management

This course introduces the functions, practices, organizational structures, and professional issues in healthcare management. Emphasis is placed on planning, controlling, directing, and communicating within health and human services organizations. Upon completion, students should be able to apply the concepts of management within a healthcare service environment.
Pre-Requisites: Take one: DRE-097, ENG-002, ENG-025 or ENG-111

HMT-211: Long-Term Care Administration

This course introduces the administration of long-term care facilities and services. Emphasis is placed on nursing home care, home health care, hospice, skilled nursing facilities, and other long-term care services. Upon completion, students should be able to distinguish between the different long-term care offerings, criteria for use, and benefits of the patient, resident, and participant.
Pre-Requisites: Take HMT-110

HMT-212: Management of Healthcare Organizations

This course examines current issues affecting the management of healthcare delivery systems. Topics include current problems, changes, and challenges in the healthcare environment. Upon completion, students should be able to identify current health care issues and their impact on healthcare management.
Pre-Requisites: Take HMT-110