Activate Key Account

New students and employees will be given their student or employee ID numbers after their enrollment application or hiring has been processed.

Your Key Account user ID is your first initial, middle initial and last name. You may have a number at the end if more than one person has the same initials and last name. Students and employees with two last names will include both last names without a hyphen in the ID.

All new student and employee Key Account initial activation passwords are set with a temporary password that combines the seven-digit student or employee ID number, the first two letters of the person's first and last names, with the first letters of each being capitalized, and his or her date of birth in the MMYY format. Here is an example:

Student (or employee) name: John C. Doe
Student (or employee) ID #: 1234567
Date of birth: 3/5/1992
Wake Tech email address: [email protected] (if student) or [email protected] (if employee)

Initial password: 1234567JoDo0392

Sign in through Microsoft to change the initial password to something only you know. When you reset the password, it must include the following:

  • At least 14 characters long
  • Cannot contain your account name or parts of your full name that exceed two consecutive characters
  • Contains characters from three of the following four categories:
    • English uppercase characters (A-Z)
    • English lowercase characters (a-z)
    • Base 10 digits (0-9)
    • Non-alphabetic characters, such as @  #  %  : -  !  &  {  }  ~  "  `  '  <  >  +  =  [  ]  *  $

The password will be valid for 365 days.

If you later forget your password and need to reset it, go to Microsoft and reset it through multi-factor authentication (MFA). If you haven't set up MFA or it isn't working properly, contact the Help Desk for assistance at 919-866-7000 or [email protected].

To access college resources, such as email, go to the student portal.

NOTE: Upon 18 consecutive months of student inactivity, a student's Wake Tech email account will be removed. Once a Wake Tech email account has been removed, that student will no longer have access to it.