Course Offerings

In this course you will learn how to apply the elements and methods of Six Sigma. You'll understand the basics of more than 25 advanced Six Sigma tools and how to apply the DMAIC (define, measure, analyze, improve, and control) model each step of the way - to plan, implement, and close a Six Sigma project. You will also learn about the Six Sigma business case, including strategic planning, the voice of the customer (VOC), quality function deployment (QFD), benchmarking, and financial investment methods, and you'll discover how to use process capability and how to apply lean thinking. You'll master key tools such as cause and effect diagrams, check sheets, scatter diagrams, failure mode and effects analysis (FEMA), and force field analysis. This course will help you prepare for the internationally recognized Six Sigma Black Belt and Quality Manager exams offered by the American Society for Quality® (ASQ®).

Course Objectives

Learn to apply the elements and methods of Six Sigma to achieve the highest possible quality.

Outline of instruction

Lesson 1 - DMAIC and Basic Statistics

Lesson 2 - Six Sigma: The Business Case

Lesson 3 - Define: The D of DMAIC

Lesson 4 - Measure Part I: The M of DMAIC

Lesson 5 - Measure Part II: The M of DMAIC

Lesson 6 - Analyze Part I: The A of DMAIC

Lesson 7 - Analyze Part II: The A of DMAIC

Lesson 8 - Project Management Phases

Lesson 9 - Project Definition and Scheduling

Lesson 10 - Improve: The I of DMAIC

Lesson 11 - Control: The C of DMAIC

Lesson 12 - Thinking Lean

Contact Hours

24

CEUs

No

Industry Standard, State or National Certification

None

CE or CU Articulation

No

Prerequisites

Completion of Total Quality Fundamentals.

Text and Supplies Needed

Hardware Requirements:
This course can be taken on either a PC, Mac, or Chromebook.

Software Requirements:
PC: Windows 8 or later.
Mac: macOS 10.6 or later.
Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
Adobe Acrobat Reader.
Software must be installed and fully operational before the course begins.

Other:
Email capabilities and access to a personal email account.

Instructional Material Requirements:
The instructional materials required for this course are included in enrollment and will be available online.

Clinical Site/Special Facilities

None

Requirements for Successful Completion

90% attendance

Accreditation/Special Approval Requirements

N/A

Intended Audience

This course is for those who are interested in learning how to effectively apply the elements of Six Sigma to achieve the highest quality.

Specific Industry or Business Support Needs

N/A

Wake County Need for Industry Positions

N/A

Industry or Job Titles Related to training Outcomes for Employment

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Course Contact Information

Courtney Boney
919-532-5581
[email protected]