Course Offerings

Learn the business of the hospitality industry! This comprehensive course will examine hotel and restaurant operations from "front of the house" to "back of the house," with the guest experience in mind. Build knowledge and essential skills in the latest practices and technologies used in the industry, and prepare for the variety of challenges faced by hospitality management professionals. Gain a global perspective on present and future needs and trends in hospitality services. This course helps students with long-term hospitality career success and industry leadership.

Course Objectives

Upon successful completion of course, participants will have specific skills training that lead to professional certification in different aspects of the hospitality industry, be prepared for entry-level lodging and other hospitality positions, promote confidence and positive work ethic, provide smooth transition to a lodging management program or high-level hospitality coursework.

Outline of Instruction

Introduction to Hospitality and Lodging

Beverages, Restaurants and Managed Services

Tourism, Recreation, Attractions, Clubs and Gaming

Assemblies, Events, Attractions, Leadership and Management

Front Desk Representative Certification (American Hotel & Lodging Education Institute)

ServSafe Training Certification (National Restaurant Association)

TIPS Certification

Exposure to Property Management System for Reservations and Check-in Procedures

Micros Point-of-Sale Training

Guest Speakers

Contact Hours

168

CEUs

1

Industry Standard, State or National Certification

Certification

American Hotel & Lodging Educational Institute, National Restaurant Association , TIPS Certification

Website

https://ahlei.servsafebrands.com/, https://www.servsafe.com/, https://www.gettips.com/

Certification Learning Outcomes/Requirements

Students will be prepared for an entry-level position in various departments within the hospitality industry.
Students will be prepared to get certified in ServSafe (food handling and sanitation) through the National Restaurant Association and Front Desk Representative Certification through the American Hotel & Lodging Educational Institute.
Exposure to a live property management system for hotel bookings.
T.I.P.S. certification for responsible alcohol service (Training for Intervention Procedures) (traditional class only)

CE or CU Articulation

No

Prerequisites

N/A

Learning Supplies Needed

Introduction to Hospitality, 8th Edition (no printed book) ISBN # 013521436-X. ( e-text + My Hospitality Lab)
ServSafe Manager, 7th Edition ISBN # 978-1-58280-309-8
Training for Intervention Procedures (TIPS program) and Front Desk Rep Certification passwords will be provided to students.
Codes for the online portion of the class will be provided by the instructor. ServSafe textbooks will be provided for classroom use only.

Clinical Site/Special Facilities

N/A

Requirements for Successful Completion

90% attendance
Students must complete all the required assignments with the minimum grade requirements per topic to successfully complete the course. An average of 70% or higher will be required to get the final certification.,Students will be required to complete their weekly online sessions once user IDs and passwords are provided by the instructor.

Accreditation/Special Approval Requirements

N/A

Intended Audience

Hotel employees, restaurant employees, unemployed students, high school graduates, career change, event planners, caterers, seniors, homemakers, new careers, au pair students, exchange students

Specific Industry or Business Support Needs

Hotels, restaurants, cafes, catering, cruise ships, event planning, etc.

Wake County Need for Industry Positions

Employment of food and beverage serving and related workers is projected to grow 16.87 percent from 2021 to 2030, about as fast as the average for all occupations. Job opportunities in most dining establishments will be excellent.

Industry or Job Titles Related to Training Outcomes for Employment

Banquet set up

Banquet waiter

Bellman

Restaurant service

Reservation agent

Front office agent

Guest service representative

Housekeeping

Related Courses

CUL-3075B3

CUL-3075A3

Course Contact Information

Sameer Pawa
919-866-6158
[email protected]