Frequently Asked Questions - Students

Will the Spring 2021 semester be different from the Fall 2020 semester?

Our plan for spring is called Learn Well Spring 2021 Plan: Nudging Toward Normalcy. Our spring plan calls for keeping our Safety Guidelines and Protocols in place while offering more opportunities for on-campus instruction and limited activities. As we prepare for a new semester that will begin in what is predicted to be a challenging winter period, our start after the New Year will be much more “nudge” than “normalcy.”  As time progresses however, and as we anticipate the potential for widely available vaccines in 2021, Wake Tech will gradually nudge back to normalcy.

Spring semester will begin as scheduled on Thursday, January 7. Academic calendar dates throughout the semester, including exams, breaks and holidays, will not change. Fall graduation will be a virtual event on Saturday, December 12 for safety, combined with an in-person opportunity for graduates to take pictures receiving their diploma in a socially distanced environment. Spring graduation will take place on May 8, 2021. Ceremonial remarks will be virtual, but we hope to offer an outdoor “graduation stage” for graduates to cross to receive their diplomas in view of their families.


What measures are being taken to keep students, faculty, and staff safe on campus?

Wake Tech’s Environmental Health and Safety Department has established Safety Guidelines and Protocols for the COVID-19 Pandemic to keep our college community safe and healthy. These guidelines for on-campus interaction emphasize social distancing, stringent building cleaning, and recommendations for personal hygiene. Employees or students who have come in contact with the coronavirus, either directly or indirectly, should follow these important protocols.


Am I required to wear a mask or a facial covering?

Facial coverings/masks are required for anyone entering a campus – students, employees, and visitors. Face coverings must be worn at all times in public places, including classrooms, hallways and other areas where people may congregate.


Will the college provide masks or do I bring my own?

It is your responsibility to always have a mask on hand. The college has a limited supply of masks to hand out as a backup in the event someone forgets their own.


Will there be exceptions for face masks?

Failure to wear a mask and maintain social distancing will result in removal from class or campus.
Students who are not comfortable with this requirement are advised to register for fully online sections.
An exemption to the face mask requirement will not typically be considered to be a reasonable accommodation. Those who have a personal health condition that prevents them from safely wearing a face mask or face covering should contact Disability Support Services at [email protected] to discuss alternative arrangements. They may also bring their concerns to the Wake Tech Ombuds Office by calling 919-866-5479.


What is the college doing to maintain social distancing?

Wake Tech asks all employees, students, and visitors to maintain a safe social distance of at least six-feet apart from one another. Specific social distancing measures are outlined in Wake Tech’s Safety Guidelines and Protocols for the COVID-19 Pandemic.


Will classrooms be cleaned after each session?

Classrooms and buildings will be cleaned at regular intervals during the day and will be deep cleaned every evening. High touch areas, such as doorknobs, light switches, elevator buttons, restrooms, water fountains, and push bars will be wiped down during the day. Should any positive COVID-19 cases be reported, the impacted facilities will be assessed, closed where needed, and cleaned in accordance with CDC guidelines before re-entry will be allowed.


If I have questions about advising, registration or financial aid what do I do?

Wake Tech has established a Virtual Support Center for students, which is the best and safest way for students and prospective students to receive services such as admissions, financial aid, registration and records, advising, veterans services, career and employment resources, and wellness counseling.

Appointments and virtual assistance are available in advising, admissions, financial aid, and registration and records from 8:00 a.m. to 8:00 p.m. Monday through Thursday and 8:00 a.m. to 5:00 p.m. Friday. All other departments have virtual appointments available at least one evening a week; check the Virtual Support Center for these days and times in each department.

Students and visitors can also receive services on campus in admissions, advising, financial aid and registration and records from 8 am to 5 pm Monday through Friday. Appointments are encouraged and can be made in the Virtual Support Center for on-campus services; however, walk-ins without an appointment will be served as well. Due to limited staffing on campus, wait times for walk-ins may be longer than usual. Visitors are required to wear a face covering and maintain a safe social distance from others.


What academic resources will be open on campus such as computer labs, libraries, ILC, etc?

In an effort to provide all Wake Tech students with the academic services and resources needed to support their progress, the college offers limited in-person and remote access to tutoring support through its Individualized Learning Center, reference and research support through its Libraries, and online learning and online teaching support through its eLearning and Instructional Design department. To make an appointment, follow the links above or visit the Virtual Support Center. All students who access academic services in person must follow Wake Tech’s Safety Guidelines and Protocols, including mandatory face coverings and social distancing. Faculty office hours will take place in a remote environment.


I have never taken an online course before. Where do I begin?

Start by taking the EPIC eLearning Intro, available on your Blackboard account at blackboard.waketech.edu. Your login is your email address with the same password you use for all of your Wake Tech accounts. “eLearning Intro” will be listed in your Course List. There are three modules in this course. Each module starts with a pre-test. If you score a 90 or higher on the pre-test for a module, you will gain access to the next module. If you do not score 90 or higher for a module, you’ll be prompted to complete lessons to learn the material for that module and then complete a post-test. You may retake the post-test as many times as you need to complete the course. The good news is, you’ll be ready to take additional online courses in the future. Watch “Even a President Can Do It” on YouTube.


Is the cashier’s office open?

Students are encouraged to pay their bill online, but for those who prefer to pay in person, the Cashier’s Offices on the Southern Wake. Scott Northern Wake, RTP, and Perry Health Sciences campuses are open Monday through Friday from 8:00 a.m. – 5 p.m. Online bill payment is easy and convenient on Self Service or the Wake Tech mobile app. Mail-in payments are also accepted.   


Are the Wake Tech bookstores open?

The best and safest way to purchase your books and classroom materials is by ordering them online at bookstore.waketech.edu. For those who prefer to shop in person, on-campus bookstores at Southern Wake, Scott Northern Wake, and Perry Health Sciences campuses are open 8:30 a.m. to 5:00 p.m, Monday – Thursday and 8:30 – 2 p.m. on Friday. Stores will offer extended hours for the month of January. Check bookstore.waketech.edu for store hours. Stores are limited to 25 people at a time – including staff – which means there may be long lines at the start of the semester. Masks and social distancing are required. The RTP Campus bookstore will continue to operate online for spring 2021.


How do I get my student ID and parking decal?

ID offices are open at Southern Wake, Scott Northern Wake, Perry Health Sciences and RTP campuses. Students must wear a mask or face covering and practice social distancing. Students taking all online classes should still get a student ID and parking decal to allow them access to libraries, the Individualized Learning Center (ILC), testing, and other support services. Students are required to have their vehicle registration with them to obtain a Wake Tech parking decal.

Hours and Locations


Will dining and beverages be available on campuses?

In order to promote social distancing, cafeterias, coffee shops and other areas where people may congregate will be closed. Food trucks will not be available, but vending machines will be available.

If your schedule requires you to remain on campus during lunchtime, please bring your own lunch.


Will student activities and sports be offered in the spring?

The college is planning to allow limited on-campus student activities that follow the protocols for mandatory masks, social distancing, and other measures outlined in the college’s Safety Guidelines and Protocols. Wake Tech will not be leasing campus spaces to outside groups for events during the spring semester.

Wake Tech is planning to offer a limited spring sports schedule, as allowable by health and NJCAA protocols, to include the sports of men’s and women’s basketball, softball, baseball, esports, and beach volleyball. Fan participation at spring athletic events will be limited to players’ families.