Frequently Asked Questions - Students

Is Wake Tech closed? Are classes in session?

In an effort to help mitigate the coronavirus (COVID-19) pandemic, Wake Tech campuses are closed and on-campus activities are suspended until further notice. Spring break for degree-seeking students is extended until March 30. Faculty are currently preparing for the transition to all online classes.


Are campus events, athletic events, and student activities canceled?

Yes, the college has suspended all campus events and athletics until further notice.


I have never taken an online course before. Where do I begin?

Start by taking the EPIC eLearning Intro, available on your Blackboard account at blackboard.waketech.edu. Your login is your email address with the same password you use for all of your Wake Tech accounts. “eLearning Intro” will be listed in your Course List. There are three modules in this course. Each module starts with a pre-test. If you score a 90 or higher on the pre-test for a module, you will gain access to the next module. If you do not score 90 or higher for a module, you’ll be prompted to complete lessons to learn the material for that module and then complete a post-test. You may retake the post-test as many times as you need to complete the course. The good news is, you’ll be ready to take additional online courses in the future.

Watch “Even a President Can Do It” on YouTube.


How is this situation impacting important dates for the spring semester?

  • Spring semester has been extended by one week, until Friday, May 15.  All degree courses have been moved to an online format and will stay online for the remainder of the spring semester.
     
  • Students in degree courses that require in-person labs will be given the opportunity to finish their lab requirements by July 31, with lab-based instruction resuming at such time that it can safely be offered.  Until they are able to finish their lab requirements, students in those courses will receive “incomplete” course grades.
     
  • Thursday, April 9, originally scheduled as a day off for students, and a professional development day for faculty, will be a regular class day.

I have limited computer and internet access. What should I do?

Many internet companies across the nation have joined the FCC’s “Keep Americans Connected Pledge” agreeing to not terminate service for 60 days to any residential or small business customers because of their inability to pay their bills due to the disruptions caused by the coronavirus pandemic.

Many companies have gone beyond the pledge and are offering periods of free broadband service.

Here is a list of some participating companies:


Will academic support be available?

Instructors will make every possible effort to ensure that students achieve their academic goals this semester. Remote access is available for Wake Tech libraries and Individualized Learning Centers. Elearning support is available at online.waketech.edu.


What happens if I withdraw from a spring 2020 class?

Wake Tech is currently working on a plan for withdrawals related to coronavirus hardships. The college will assign WP grades for students that withdraw from spring semester courses after March 23. The college will not be assigning grades of WF for spring 2020. Students receiving financial aid for the spring semester are encouraged to speak with the Financial Aid Office prior to withdrawing from their courses to see if their financial aid will be impacted.


Why won’t Wake Tech offer the option to receive a pass/fail grade like other institutions are doing?

We understand the additional stresses placed upon our students at this time, but the pass/fail option presents a particular challenge for community colleges. Based on our interpretation of statewide articulation agreements, pass/fail may present a risk that course credits would not transfer to universities. Our academic leadership continues to seek further state guidance on this issue.


If I have financial aid questions, what should I do?

The best way to contact our Financial Aid department is by submitting an online request at waketech.edu/financial-aid/contact. You may also call 919-866-5410.


I'm a work study student. What does this mean for my hours and aid package?

Work-study and hourly student workers will be paid even if they cannot work. Students should discuss this with their supervisor for more information.


What is the plan for graduation?

Wake Tech wants to celebrate the academic success of our students so we hope to have a commencement ceremony. At the moment, we have postponed graduation until Saturday, July 25. If the coronavirus outbreak impacts our ability to hold graduation on that date, we will inform students as soon as possible.


How will students get their graduation regalia now that the grad fair is canceled?

Students who ordered their graduation regalia prior to the deadline will have their regalia mailed directly from Herff Jones. Regalia will be mailed to the address that was provided during the ordering process.


Are summer and fall registration dates changing?

Current and newly-admitted students can begin registering for summer and fall courses on Monday, April 13, as previously scheduled. Summer classes will begin as scheduled on Monday, May 18 in an online format only. On-campus summer classes may be added at later date.


Are bookstores open on Wake Tech campuses?

While all campus bookstores are closed, Barnes & Noble remains open for online orders. It has teamed up with VitalSource to offer free access to eTextbooks for students and faculty this semester. Visit bookstore.waketech.edu for more information.


I’m getting nervous about the pandemic. Where can I find help?

We know this is a challenging time. If you’re suffering from anxiety or stress, we encourage you to utilize Wake Tech’s virtual Wellness Services. Visit wellness.waketech.edu to schedule a virtual appointment.


What if I have additional questions?

You’ll be contacted by your instructors for further guidance soon, if you haven’t already. It’s always a good idea to contact your instructor first. Wake Tech has assembled an Answer Center for students to contact us with their questions about moving forward during this transition. Students may call 919-866-5000 and leave a voicemail or they can email their questions to [email protected].