Frequently Asked Questions - Employees

Is the college closed?

Wake Tech campuses are closed and on-campus activities are suspended until further notice. Spring break for degree-seeking students is extended until March 30. Faculty will return to work remotely on March 23 to prepare for the transition to all online classes. Workforce continuing education courses that are not online have been suspended.


What technology do I need to work remotely?

Faculty and staff may use a Wake Tech-assigned laptop/tablet or a home computer with internet access.

Laptops and tablets are the only computer equipment authorized for employees to take home.  Do not take monitors, desktops, docking stations, etc.

Faculty and staff who do not have a college mobile device may use a home PC to access web-based applications including email, Teams, Office 365, etc. This software can be downloaded free of charge from the Wake Tech website.

If specialized software is needed, faculty should consider rearranging coursework to address non-lab activities while teaching from home.

Faculty should teach classes using Blackboard, Moodle, and other applications provided by Wake Tech for teaching online.

ITS is creating individual classes in Microsoft Teams and populating them with enrolled students. E-Learning Support is preparing Teams training options for faculty. Students would need Teams on their devices (free download).

Faculty without access to PCs or the internet will need to work at an open campus or alternative location declared to be safe.

To access college network resources such as Colleague, Informer, OnBase, and files residing on department shared drives, staff will need to use the FortiClient VPN application installed on the mobile device.

Staff using home PCs and needing access to Colleague, Informer, and files on department network shared drives, will need to use a web browser to connect to WTCC Remote Desktop Services.

Staff who need access to scan documents for OnBase or use special print devices for transcripts, checks, etc. will need to come to their work location.  Consult your supervisor to determine if this will be necessary.


I have limited computer and internet access. What should I do?

Many internet companies across the nation have joined the FCC’s “Keep Americans Connected Pledge” agreeing to not terminate service for 60 days to any residential or small business customers because of their inability to pay their bills due to the disruptions caused by the coronavirus pandemic.

Many companies have gone beyond the pledge and are offering periods of free broadband service.

Here is a list of some participating companies:


Will academic support be available for students?

Instructors will make every possible effort to ensure that students achieve their academic goals this semester. Remote access is available for Wake Tech libraries and Individualized Learning Centers. Elearning support is available at online.waketech.edu.


I don’t have a job where I can work remotely. What am I supposed to do?

I don’t have the type of job where I can work remotely. What am I supposed to do?  Will I get paid or be required to use paid leave?

Employees who cannot perform their regular work duties at home may be asked to assist with other tasks to support students during this time. Employees may also use this opportunity to complete online professional development or their required online training through Workplace Answers. More information will be forthcoming.


I’m getting nervous about the pandemic. Where can I find help?

The coronavirus outbreak has triggered anxiety for many people. Wake Tech employees can utilize the Coronavirus Digital Toolkit created by ComPsych, the college’s EAP. It has resources and guidance on dealing with the emotional impacts of the situation.  


What is the status of travel checks?

Checks will be mailed to your home address for those employees who submitted travel reimbursements for the month of February.