Service Industry Training


Course Details & Registration Information

Course
Accelerated Hospitality Online (Hotel & Lodging Certification)
Name
HOS-4040C3
Available Classes
    Section Location Begin Date End Date Instructor Price Seats Available/Total Seats
234981 Public Safety Education Center 09/14/2020 11/06/2020 R. Daubert $387.00 3/12
Description Course Outline Requirements Intended Audience More Details
Intended Audience
Hotel Employees, Restaurant Employees,Out of Work Students, High School Graduates, Career Change, Seniors, Home Makers,New Careers, Career Change
Description
Earn an industry-recognized credential in hospitality! This online course offers an in-depth look at the hospitality industry and provides the skills you need to excel in this exciting career field. Get an overview of operational areas, the latest technological tools, the service philosophy, and career positions and opportunities. Learn tips for handling the challenges of hospitality management and gain a global perspective on industry issues. Whether you’re a hospitality professional seeking advancement or just entering the field, this certification will enhance your career.
Course Objectives
  1. Upon successful completion of course, participants will
    • have specific skills training that lead to professional certification in different aspects of the hospitality industry.
    • be prepared for entry-level / Supervisory positions for lodging & other hospitality positions.
    .• Promote Confidence and positive work ethics.
    • Provide smooth transition to Lodging Management Program or high level hospitality coursework.
    • have exposure to various hotel and restaurant markets via Field Trips and Guest Speakers ( Traditional Classes only)
Outline of Instruction
  1. Topics included are
    • Introduction to Hospitality and Lodging
    • Beverages, Restaurants, and Managed Services
    • Tourism, Recreation, Attractions, Clubs and Gaming
    • Assemblies, Events, Attractions, Leadership and Management.
    • Front Desk Representative Certification ( American Hotel & Lodging Education Institute)
    • ServSafe Training Certification (National Restaurant Association)
    • TIPS Certification (for traditional class) For Online version link on how to register will be provided.
    • OPERA Property Management System Certification
    • Delphi Sales & Catering System (Optional for students that are interested in Sales). Students pay Delphi directly. Instructor will provide with more information .
    The students will be required to finish the online sessions once user ID's and passwords are provided by the instructor.
Contact Hours
135
CEU's
13.5
Industry Standard, State, or National Certification
Yes
Certification
American Hotel & Lodging Educational Institute, National Restaurant Association ,
Website URL
www.ahlaei.org,www.servsafe.com
Certification Learning Outcomes/Requirements
  1. Students will be prepared for an entry-level position in various hospitality departments.
    Students will be prepared to get certified in Servsafe (Food Handling and Sanitation ) through the National Restaurant Association.
    Front Desk Representative Certification ( American Hotel & Lodging Educational Institute)
    OPERA Property Management System through ORACLE (Used in Most Major Hotel Chains)
    Host U Certification ( Knowledge in Wines, Beer, Spirits, & Non-Alcoholic Beverages )
    T.I.P.S certification for Responsible Alcohol Service ( Training for Intervention Procedures) (Traditional Class only)
    Delphi Sales & Catering System (Optional for students that are interested in Sales). Students pay Delphi directly. Instructor will provide with more information .
CE to CU Articulation
No
Prerequisites
N/A
Text and Supplies Needed
My Servsafe Lab with e Text for Manager w/Answer Sheet ISBN# 0134117433 & Introduction to Hospitality,7/e (no printed book ) ISBN # 0134487281. ( e-text + My Hospitality Lab). All other passwords will be provided .
Clinical Site/Special Facilities
N/A
Requirements for Successful Completion of this Course
  1. Attendance 90% or above
  2. Participation
  3. Students must complete all the required assignments with the minimum grade requirements per topic to successfully complete the course. An average of 70 % or higher will be required to get the final certification.
Accreditation/Special Approval Requirements
Intended Audience
Hotel Employees, Restaurant Employees,Out of Work Students, High School Graduates, Career Change, Seniors, Home Makers,New Careers, Career Change
Specific Industry or Business Support Needs
Hotels, Restaurants, Cafeteria, Catering , Cruise Ships, Event Planning, Food Trucks etc.
Wake County Need for Industry Positions
“Employment of food and beverage serving and related workers is projected to grow 12 percent from 2012 to 2022, about as fast as the average for all occupations. Job opportunities in most dining establishments will be excellent, because many workers leave the occupation each year, resulting in numerous job openings.”
Industry or Job Titles Related to training Outcomes for Employment
  • Guest Service Agent
  • Front Office Agent
  • Host/Hostess
  • Banquet Setup
  • Banquet Waiter
  • Housekeeping
  • Sales Coordinator
Related Courses
  • ABE Bridge to Hospitality - ABE-WKPL1
  • Bartending 101 - HOS-3007A3
  • Customer Service - CJC-5025G4
  • Commercial Food Equipment Service Training - ELC-3130A3
Course Contact Information
Sameer Pawa
919-866-6158