Service Industry Training
Course Details & Registration Information
- have learned about pet nutrition and a variety of health and safety issues.
- have understood how to treat and prevent parasites, including roundworms and heartworms.
- have learned the facts of life, as it pertains to dogs and cats.
- have explored current thoughts on spaying and neutering, and how to deal with the very emotional issues of euthanasia, pet loss, and how best to assist clients in a time of need.
- Wednesday - Lesson 01
In our first lesson, we'll start way back at the beginning—you'll learn how ancient veterinary medicine evolved into the modern-day practice that you're accustomed to. You'll also learn why a veterinary assistant is just as important to the success of the practice as the veterinarian. In the second component of this lesson, you'll learn all about dog and cat reproduction. You'll learn the normal hormonal cycles and breeding times, and then delve into the benefits of sterilization.
- Friday - Lesson 02
In this lesson, you'll learn how vaccines protect against disease. And just as important, you'll learn why they sometimes fail. We'll take a close look at how often vaccines should be given, why they may be ill-advised, and why vaccinosis is so controversial.
- Wednesday - Lesson 03
Today, we'll talk about the importance of parasites that can infest both pets and people. You'll see the worms that live in the intestines, and also get acquainted with heartworm, a nasty guy that lives in the arteries. We'll explore how parasites infect people, what they do, and how to prevent their invasion.
- Friday - Lesson 04
Have you ever wondered how to pick the best food for your pet? This lesson will give you the tools to make the right decision, and how best to pass the information on to your clients. We'll also talk about the role of prescription diets in pet health.
- Wednesday - Lesson 05
This will certainly be the most emotional lesson in the entire course. The topic is euthanasia, and we'll look at it from the perspectives of both the client and the hospital employee. We'll explore the stages of grief that everyone goes through after a loss. You'll also see what the procedure entails, how to help a grieving client, and tools for assisting children with pet loss.
- Friday - Lesson 06
In this lesson, you'll learn why a veterinary hospital can be a dangerous place. You'll see how X-rays, anesthetics, and certain drugs can harm you. You'll finish this lesson with Economics 101, a glimpse into the cash flow of a typical veterinary hospital.
- Wednesday - Lesson 07
This lesson will help you in a crisis. Designed like a short course in human first aid, this lesson will help you cope with almost any emergency, and we'll discuss ways that some emergencies can be prevented. There's even a segment on cardiopulmonary resuscitation, dog and cat style!
- Friday - Lesson 08
What is the most important parasite affecting our pets? If you answered the flea, you're right. In this lesson, you'll learn all about this parasite. You'll hear about other crawling parasites that also live on or in the skin (mange) and how they can be managed.
- Wednesday - Lesson 09
Did you know that as a hospital employee, any advice you give could end up in a lawsuit? You'll find out how to handle these situations and, related to this, how to maintain client confidentiality. You'll round off your study on client communications with an introduction to client education programs.
- Friday - Lesson 10
As soon as you're hired as a veterinary assistant, you'll be helping to prepare prescriptions. In this lesson, you'll find out how to do this correctly. You'll also learn about your role in keeping accurate medical records. We'll end the lesson with a short course on marketing, taking a close look at some of the best tools you can use to keep old clients and attract new ones.
- Wednesday - Lesson 11
This lesson is the most cutting edge: Here, you'll learn all about alternative therapies that some veterinarians are applying in their practices, including acupuncture, homeopathy, herbs, and chiropractic care. And when it comes to pet food, is commercial, home-cooked, or raw the best choice? We'll examine the plusses and minuses of each possible diet.
- Friday - Lesson 12
In our last lesson, we'll take a close look at animal behavior. You'll delve into how best to train puppies and kittens, and more importantly, how to share the information with your clients. At the end of the course, you'll see how everything you've learned can be put together for a comprehensive health plan covering everything from behavior, vaccinations, and nutrition to castration, euthanasia, and alternative therapies.
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• Adobe PDF plug-in (a free download obtained at Adobe.com .)
- Attendance 80% or above
- Students must pass 10 quizzes with 70% or better or the final exam with 70% or better.