Course Offerings

The CompTIA A+ Certification Prep 2: Software course picks up where the CompTIA A+ Certification Prep 1: Hardware course left off and dives into Windows, macOS and Linux. Throughout the CompTIA A+ prep training, you learn about operating systems from installation to operations, maintenance to troubleshooting. Our computer software training course teaches you about virtualization and virtual machines, plus it goes in depth on printer and multi-function device technologies. This CompTIA A+ prep course takes you through the second of three prep courses you need to become both a highly competent computer tech and a CompTIA A+ certified technician, using the 1101 and 1102 competencies.

Course Objectives

Learn about working with many different operating systems, virtual machines and software packages

Outline of Instruction

Understanding Operating Systems

Installing Windows

Starting Windows and Managing User Accounts

Customizing and Configuring Windows

Using Windows Utilities

Exploring macOS and Linux

Working at a Command Prompt

Troubleshooting Windows Startup and System Issues

Troubleshooting Windows Performance and Application Issues

Virtual Machines and Remote Access

Printers and Multi-function Devices

Installing and Troubleshooting Printers and Multi-function Devices

Contact Hours

24

CEUs

No

Industry Standard, State or National Certification

Certification

None

Website

None

Certification Learning Outcomes/Requirements

CE or CU Articulation

No

Prerequisites

There are no prerequisites to take this course. However, you need to complete the CompTIA® A+ Certification Prep 1: Hardware course before beginning this course. Upon course completion, you should also prepare to enroll in the final prep course, CompTIA® A+ Certification Prep 3: Network Security, to successfully prepare for the A+ certification exam.

Learning Supplies Needed

Hardware requirements:
This course can be taken on either a PC, a Mac or a Chromebook.
Access to a Mac running macOS (in addition to a PC) is recommended.
You should have access to a hard drive that you can install, format and partition and to a couple of plug-and-play devices that you can practice installing. Because of the dangers of electrostatic discharge (to the machine), you are not required to tear apart your own primary computer.

Software requirements:
PC: Windows 8 or later
Mac: macOS 12 or later
Browser: The latest version of Google Chrome or Mozilla Firefox is preferred. Microsoft Edge is also compatible.
Adobe Acrobat Reader
Software must be installed and fully operational before the course begins.

Other:
Email capabilities and access to a personal email account

Instructional material requirements:
The instructional materials required for this course are included in enrollment and will be available online.

Clinical Site/Special Facilities

N/A

Requirements for Successful Completion

90% attendance
Students must successfully pass 10 quizzes with a minimum grade of 70% by the second quiz attempt. If all quizzes are not passed with 70% or better by the second attempt, the final exam score must be 70% or higher on the first attempt. The final exam must be taken by the Wake Tech course end date.

Accreditation/Special Approval Requirements

N/A

Intended Audience

Specific Industry or Business Support Needs

N/A

Wake County Need for Industry Positions

N/A

Industry or Job Titles Related to Training Outcomes for Employment

Related Courses

Course Contact Information

Courtney Boney
919-532-5581
[email protected]