Course Offerings

Students will explore emerging technologies such as artificial intelligence (AI) and the Internet of Things (IoT), gaining insights into their impact on the IT landscape. The IT Support Technician course serves as a preparation for the CompTIA Tech certification, providing foundational knowledge in IT concepts, data management, and database fundamentals essential for effective decision-making in IT support roles.

This course offers practical training in managing IT infrastructure, including hardware and networks, while applying software applications to resolve common problems. Students will learn to implement basic cybersecurity measures to protect information from various threats. By emphasizing troubleshooting methodologies, the course equips participants with the knowledge and skills necessary to start their careers in a rapidly evolving field, while also preparing them for the CompTIA Tech certification exam.

Course Objectives

Understand and manage IT infrastructure, including hardware and networks, to ensure robust system performance.


Apply software applications and development principles to solve problems and enhance organizational efficiency.


Implement cybersecurity measures to help safeguard information against threats and vulnerabilities.


Embrace emerging technologies such as AI and IoT, understanding their impact and how they're shaping the future of IT.


Develop a foundation in data management and database fundamentals, crucial for data-driven decision-making.

Outline of Instruction

IT Concepts and Terminology

Infrastructure

Applications and Software

Software Development Concepts

Data and Database Fundamentals

Security

Exam Review and Certification Preparation

Contact Hours

42

CEUs

1

Industry Standard, State or National Certification

Certification

CompTIA / CompTIA Tech+ FC0-U71

Website

https://www.comptia.org/certifications/tech

Certification Learning Outcomes/Requirements

Understand and manage IT infrastructure, including hardware and networks, to ensure robust system performance.


Apply software applications and development principles to solve problems and enhance organizational efficiency.


Implement cybersecurity measures to help safeguard information against threats and vulnerabilities.


Embrace emerging technologies such as AI and IoT, understanding their impact and how they're shaping the future of IT.


Develop a foundation in data management and database fundamentals, crucial for data-driven decision-making.

CE or CU Articulation

No

Prerequisites

Prospective students should have basic computer literacy, including familiarity with Windows operating systems.

Learning Supplies Needed

CompTIA Tech+ certification exam objectives, access to the Internet.

Clinical Site/Special Facilities

None

Requirements for Successful Completion

80% attendance
Actively engage in class, including activities, discussions, and hands-on training sessions.,Complete practice tests to demonstrate your understanding of the material and readiness for the certification exam, aiming for a score of at least 95% or higher to indicate adequate preparedness.

Accreditation/Special Approval Requirements

N/A

Intended Audience

Anyone desiring to enter the IT field or those who want to build foundational knowledge to improve their skills and job performance in today's technology-driven environment.

Specific Industry or Business Support Needs

Technical Specialist, Help Desk Technician, Desktop Support Technician, IT Specialist

Wake County Need for Industry Positions

Wake County is experiencing a significant demand for IT support roles, with many unique job postings available in recent months. Numerous employers are actively seeking candidates for positions such as IT Support Specialist and Help Desk Technician. The average duration for job postings is shorter than the regional average, indicating a competitive job market. This trend highlights the importance of training programs to equip individuals for these in-demand positions.

Industry or Job Titles Related to Training Outcomes for Employment

Technical Specialist

Help Desk Technician

Desktop Support Technician

IT Specialist

Related Courses

Course Contact Information

Kobie Joyner
919-335-1271
[email protected]