Course Offerings

Fundamentals of Supervision and Management II

Course ID: MLS-3808EE
Overview
Course Outline
Requirements
Intended Audience
More Details

Have you ever felt technically prepared for a supervisor's role, yet felt defeated by all of the people issues that seem to arise? You are not alone; many people feel the same way. In this online course, you will learn how to be a more effective manager or supervisor. You will master the basics of communication, because effective communication is essential in your quest to be a good manager or supervisor. In addition, you will learn how you can develop your interpersonal skills by understanding and dealing with the various people issues that arise at work. You will see how you can understand various personality traits and how they impact the ability to get the job done. These traits include emotional intelligence, the need for power, conscientiousness, agreeableness, and more. You will be able to assess your own personality, as well as the personalities of your co-workers and boss, and you'll develop a plan of action to improve both your interpersonal skills and your work relationships.

Course Objectives

Learn how to be a more effective manager or supervisor.

Master the basics of communication, because effective communication is essential in your quest to be a good manager or supervisor.

Learn how to assess your own personality, as well as the personalities of your co-workers and boss, and you'll develop a plan of action to improve both your interpersonal skills and your work relationships

Outline of instruction

Lesson 1 - Purposes and Elements of Communication
When a manager or supervisor begins to have problems in the workplace, it usually isn't due to any technical skill deficiency. More often than not, it's some kind of communication problem or interpersonal problem. This course will provide you with a great many tools you can use to help with the kinds of real-world issues that arise every day in the workplace. This first lesson will introduce you to some of the basic components of communication

Lesson 2 - Direction of Communication Flow
As we begin to identify problems or issues with communication in organizations, it's valuable to have a framework to help us understand it. In this lesson, we'll look at the directions in which communication flows in organizations, barriers to communication, and organizational issues that block communication

Lesson 3 - Communication Media and Effective Listening
How do you become a better communicator? Choosing the right communication method is a logical first step! This lesson will provide you with some tips for doing just that. We'll also talk about how to listen more effectively-the first step to being a more effective communicator.

Lesson 4 - Non-Verbal and Written Communication
What we say is only part of what we communicate. The non-verbal message can be just as powerful! In this lesson, you'll learn all about nonverbal communication and some techniques to make sure that you're not sending the wrong message. Then we'll start discussing written communication as well as how to use the writing process more effectively.

Lesson 5 - Communicating With Groups and Running Effective Meetings
Communicating with individuals is a real art--communicating with groups multiplies the challenge! Here's we'll discuss groups and teams and how to best approach them with your communications. We'll also talk about some constructive criticism techniques as well as how to deliver bad news so that it is received and not resisted.

Lesson 6 - Communicating During Organizational Change
During times of organizational change it is difficult to communicate effectively, and sometimes hard to get your points across effectively. People are angry, tense, and anxious, and so are you! In this lesson, we'll look into what happens to the climate of the organization during times of change, and you'll learn how to communicate effectively when it counts the most.

Lesson 7 - Introduction to Interpersonal Skills
In this lesson, we'll begin to discuss the second major topic of the course: Interpersonal skills. Here we'll go over why these skills are important in any organization and we'll look into a concept called emotional intelligence.

Lesson 8 - Personality Theory and Personality Types
Personalities! They're all around us. You have one and so does everyone else. Many problems at work are blamed on personality conflicts. What does this really mean? We'll find out in this lesson. We'll begin by discussing the personality traits of introverts versus extroverts

Lesson 9 - Personality Conflicts
In this lesson, we'll talk about an important trait called agreeableness. People can be high or low or somewhere in between on this trait. Wherever they (or you) fall, there are positive and negative consequences, and we'll explore them all in this lesson. We'll do the same with another important trait: conscientiousness.

Lesson 10 - Personality Characteristics
We'll discuss two more personality traits in Lesson 10--neuroticism and openness to experience. As we learned in Lesson 9, people can be high, low or somewhere in between on these traits, too. And wherever they fall, there are positive and negative consequences.

Lesson 11 - The Use of Power and Situational Leadership
A need for power? Does that seem a bit autocratic to even admit to? Most of us do have at least some need for power, control, and influence. What should you do with that need for power? And do you use your power for good or for evil? Does it have anything to do with being a successful manager? We'll answer all of these questions in this lesson.

Lesson 12 - Using Interpersonal Skills Throughout Your Career
We'll wrap up the course and our discussion on interpersonal skills with some useful tips on how to use these new skills effectively-not just with your employees, but with your peers and your boss, as well.

CEUs

2.4

Industry Standard, State or National Certification

Certification

None

Website

None

Certification Learning Outcomes/Requirements

CE or CU Articulation

Prerequisites

Completion of Fundamentals of Supervision and Management (or equivalent experience).

Text and Supplies Needed

Hardware Requirements:
This course can be taken on either a PC, Mac, or Chromebook.

Software Requirements:
PC: Windows 8 or later.
Mac: macOS 10.6 or later.
Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
Adobe Acrobat Reader.
Software must be installed and fully operational before the course begins.

Other:
Email capabilities and access to a personal email account.

Instructional Material Requirements:
The instructional materials required for this course are included in enrollment and will be available online.

Clinical Site/Special Facilities

None

Requirements for Successful Completion

90% attendance
• Students must successfully pass 10 quizzes with a minimum grade of 70% by the second quiz attempt.
• If all quizzes are not passed with 70 or better by the second attempt, the final exam score must be 70% or higher on the first attempt for successful completion.
• The Final Exam must be taken by the Wake Tech course end date.

Accreditation/Special Approval Requirements

N/A

Intended Audience

This course will help you develop your interpersonal skills by understanding and dealing with various personality traits and how they impact your ability to get the job done.