Course Offerings

Business Etiquette 101

Course ID: SEF-3001JD2
Overview
Course Outline
Requirements
Intended Audience
More Details

Become a poised and polished professional! Learn all the forms of workplace etiquette in this "real-world" course - for phone and voicemail, dining, meetings, wardrobe, and much more. The course focuses specifically on etiquette for the business environment.

Course Objectives

Define professional behavior.

Determine standards for appearance, actions and attitudes in a business environment.

Acquire skills to handle a variety of business situations, such as networking events, business meals, and award dinners.

Practice dining etiquette in a variety of business situations.

Demonstrate effective self-introductions, introductions of others and conversation starters.

Learn appropriate voice mail and email etiquette.

Outline of Instruction

Describe professional behavior, inside and outside the work environment. Determine standards for appearance, actions, and attitude to create a professional climate at work. Practice appropriate phone etiquette and voice mail etiquette.

Learn and then practice effective self-introductions, introductions of others and creating a conversation with diverse individuals. Learn appropriate email messaging.

Review and practice dining etiquette for everything from business lunches, casual buffets to formal dinners. Become aware of different cultural customs.

Prepare participants to handle a variety of social business situations, such as networking events, onboarding of new employees, business meetings, meals with other professionals and clients. Develop an action plan to improve personal professionalism.