Course Offerings

In today's world, being organized means tracking email messages and appointments, storing names and contact information and creating to-do lists to help you complete projects. Many people rely on Microsoft Outlook 2019, a unique tool to help you manage email, appointments, tasks and contacts in a single program. In this course, you learn how to use Microsoft Outlook 2019 for Windows, which you can buy separately or through a subscription to Microsoft 365. You learn to save, sort, organize and read email messages; set appointments along with reminders, so you never miss an important date; store and search through names of important people; and create task lists to help you make progress. By the end of the course, you master how to effectively navigate Outlook's four main features: Mail, Appointments, People and Tasks. Besides learning how to create email messages, appointments, task lists and contact information, you also learn how to search and find information and sort and organize data. Whether you need to manage your personal life or your professional world, the step-by-step lessons in this course help you master Outlook for use at home or work.

Course Objectives

Harness the full power of Outlook 2019 so you can be more productive


Learn to better communicate and keep track of all your responsibilities

Outline of Instruction

Getting Started with Outlook 2019
Go over the basics of what Outlook can do and how you can use it to save time and keep yourself organized. Get familiar with Outlook's user interface to help you feel comfortable using the program. After you finish this lesson, you are ready to start using Outlook and switching between its different functions (Mail, Calendar, People and Tasks).

Reading Email Messages
Make sense of all your emails without scrolling through a long list of messages. Learn how to display, sort and organize email messages. Since email is the most popular way to communicate with people anywhere globally, learning how to read and organize email in Outlook could be the feature you use most often.

Finding and Grouping Messages
Receiving email is always fun, but finding ways to search through all your messages to find what you need can spell the difference between using email as a powerful communication tool or getting lost in the daily flood of messages. Learn how to search, tag and select email messages and move them to a folder. Explore strategies for labeling and organizing email messages.

Creating Email Messages
By receiving email messages and responding to them or simply writing new emails all your own, you can turn your email account into a two-way communication medium to reach out to people anywhere around the world. Learn different ways to create and reply to messages and identify ways to edit and send email messages.

Formatting Email Messages
Learn how to format text in your email messages to make them more appealing and readable. Formatting text doesn't just mean improving cosmetic appearances but can also mean displaying text in an organized fashion so it's easier to read. Identify ways to improve email messages through the use of different fonts, colors and styles, as well as the use of spelling and grammar checks. Learn how to use bulleted and numbered lists to ensure your emails are easy to read and understand.

Editing Email Messages
This lesson is all about polishing your text so everything is correct. After all, your words may be powerful, but if there are typos or grammatical mistakes, your email message can look less valid and legitimate. Learn different ways to proofread and edit email messages. Explore the search-and-replace feature, learn how to create hyperlinks for email and website addresses and how to use the signature feature, and explore different styles for your email messages.

Sending Attachments to Email Messages
Sending email messages with file attachments lets you communicate with others using more than just what you can type. You can share a spreadsheet for others to edit, send someone an interesting PDF file to read or give someone a short video of yourself wishing him a happy birthday. Learn how to add files such as word processor documents, spreadsheets, databases or presentations, as well as video and audio files, to your email messages. Learn how to add images to email messages and edit these using word wrapping and other methods.

Dealing with Wanted and Unwanted Email
Learn how to deal with both wanted and unwanted email messages so you can focus your time on having fun and being productive. Learn how to delete and retrieve email messages, as well as how to archive them. Most of your email messages will likely be those you want to receive, but too many of them can make it difficult to find what you need, so you also learn the benefits of creating rules for sorting emails so you can deal with junk email messages easier.

Storing Contact Information
Outlook offers a way to store names and contact information in a database. Not only can this database grow as large as necessary, but no matter how big it gets, Outlook still makes it easy for you to search and find the information you need quickly and accurately. Learn all about using Outlook to store contact information of the people most important to you for business and personal use and how to create and keep contacts, share and search contacts, and group and sort contacts.

Using the Outlook Calendar
Everyone needs to meet people or be at a certain place at a specific time. For busier people, your scheduled appointments may become so numerous and varied that keeping track of your time can be cumbersome. Learn all about using Outlook's calendar feature to create and store appointments. Identify the different ways to view and use the calendar, and explore setting and viewing appointments, as well as managing, editing and sharing them.

Creating Task Lists
Learn all about using Outlook to create tasks that can help you stay focused on achieving the goals you want to achieve. Outlook makes it easy to create and store your list of tasks that you can view whenever you use Outlook. Learn how to create a task list, tag and add details to a task, and manage your tasks. Outlook's task list is just one more tool to help you keep your life organized and focused.

Taking Notes and Customizing Outlook
Once you learn how to use Outlook's note-taking feature, you can learn different keystroke shortcuts and how to customize Outlook further to serve your particular needs better. Identify ways to create and modify notes, as well as keystroke shortcuts and how to use them. Along with this, learn different ways to customize Outlook's user interface and change its settings. You also have a chance to reflect on Outlook's various features you find most valuable and then decide how you plan to customize Outlook to make it easier for you.

Contact Hours

24

CEUs

No

Industry Standard, State or National Certification

Certification

None

Website

None

Certification Learning Outcomes/Requirements

CE or CU Articulation

No

Prerequisites

N/A

Learning Supplies Needed

Hardware requirements:
This course must be taken on a PC. Macs and Chromebooks are not compatible.

Software requirements:
PC: Windows 10 or later
Browser: The latest version of Google Chrome or Mozilla Firefox is preferred. Microsoft Edge is also compatible.
Microsoft Office Outlook 2019 (not included in enrollment)
Adobe Acrobat Reader
Software must be installed and fully operational before the course begins.

Other:
Email capabilities and access to a personal email account

Instructional material requirements:
The instructional materials required for this course are included in enrollment and will be available online.

Clinical Site/Special Facilities

N/A

Requirements for Successful Completion

90% attendance
Students must pass 10 quizzes with a minimum grade of 70% by the second attempt. If all quizzes are not passed with 70% or better by the second attempt, the final exam score must be 70% or higher on the first attempt. The final exam must be taken by the Wake Tech course end date.

Accreditation/Special Approval Requirements

N/A

Intended Audience

If you want to learn the 2019 version of Microsoft Outlook, this course is for you!

Specific Industry or Business Support Needs

N/A

Wake County Need for Industry Positions

N/A

Industry or Job Titles Related to Training Outcomes for Employment

Related Courses

Course Contact Information

Courtney Boney
919-532-5581
[email protected]