Course Offerings

Would you like to work as a Barista in a Coffee Shop? Are you someone who loves meeting people and would like to make their day? If yes, then this class is designed just for you! Through hands-on training, this class will help you gain confidence in the art of making coffee. Students will understand the importance of the roasting process, learn how to pull espresso shots & how to provide excellent customer service to guests.

Course Objectives

Learn the process of coffee, from bean to cup. Demonstrate how to properly clean and care for the coffee equipment. Demonstrate how to level off ground espresso in preparation to tamp it.Be able to understand the menu options and learn basic customer service skills.

Outline of Instruction

• History of Coffee,
• Guest Service Training
• Overview of roasting and impact on the finished product
• Menu Planning, Pricing & Marketing
• Guest Service Training
• Know your machine, milk & foam
• Pulling the perfect espresso shot
• Guest Service Training
• Menu of specialty drinks
• Practicing by serving live guests
• Guest Service Training-Final Exams
• Final Exam Practical Demonstration by students.

Contact Hours

48

CEUs

No

Industry Standard, State or National Certification

Certification

Guest Services Gold ( American Hotel & Lodging Educational Institute)

Website

www.ahlei.org

Certification Learning Outcomes/Requirements

Students will obtain a Guest Services Gold Certificate from American Hotel & Lodging Educational Institute & get hands-on training in making coffee beverages.

CE or CU Articulation

No

Prerequisites

N/A

Learning Supplies Needed

Text Books and supplies will be provided to the students.

Clinical Site/Special Facilities

None

Requirements for Successful Completion

90% attendance
Students must actively participate in class and lab. Student must accurately demonstrate the steps needed to prepare beverages as per the recipe & menu provided by the instructor. Student must get a 70% or higher to pass the Final Guest Services Gold Program.

Accreditation/Special Approval Requirements

N/A

Intended Audience

College & Career Readiness Students.

Specific Industry or Business Support Needs

Baristas, Coffee Attendants, Coffee Artists

Wake County Need for Industry Positions

Employment in the food & beverage industry is expected to grown 10% from 2014-2024, faster than the average for all occupations. Job opportunities are in most dining establishments as well as Coffee Chain & Independent Coffee Shops as well as local grocery stores and sports arenas & airports.

Industry or Job Titles Related to Training Outcomes for Employment

Hotels

Bakeries

Groceriy Stores

Coffee Shops

Related Courses

Course Contact Information

Sameer Pawa
919-866-6158
[email protected]