Course Offerings

This Cisco Certified Support Technician (CCST) IT Support course provides foundational knowledge and skills necessary for entry-level IT support roles. Students will learn key concepts such as queue and time management, troubleshooting, documentation practices, and assisting end users with network and device issues. The course covers a wide range of topics including hardware and software support, operating system troubleshooting (Windows, MacOS, and mobile devices), network connectivity, cloud terminology, and security threat identification. Through hands-on labs and real-world scenarios, students will develop practical skills in using remote support tools, resolving common IT issues, and preparing for the 100-140 Cisco Certified Support Technician (CCST) IT Support certification exam.