Course Offerings

Are you ready to start or advance your career in IT support? This IT Support Technician course is designed for both newcomers and those looking to update their CompTIA A Core 1 certification.

In this course, you will build essential skills for installing, configuring, and maintaining computer systems and mobile devices, along with troubleshooting common hardware and software issues. The curriculum aligns with the Core 1 exam objectives and covers important topics such as networking fundamentals, security practices, and effective customer support strategies.

Course Objectives

Install, configure, and maintain computer equipment, mobile devices, and software for end users.


Service components based on customer requirements.


Understand networking basics and apply basic cybersecurity methods to mitigate threats.


Properly and safely diagnose, resolve, and document common hardware and software issues.


Apply troubleshooting skills and provide customer support using appropriate communication skills.


Understand the basics of scripting, cloud technologies, virtualization, and multi-OS deployments.

Outline of Instruction

Hardware

Networking

Mobile Devices

Troubleshooting

Virtualization

Cloud Computing

Exam Review and Certification Preparation

Contact Hours

42

CEUs

1

Industry Standard, State or National Certification

Certification

CompTIA / CompTIA A+ 220-1201 (Core 1)

Website

https://www.comptia.org/certifications/a

Certification Learning Outcomes/Requirements

Install, configure, and maintain computer equipment, mobile devices, and software for end users.

Service components based on customer requirements.


Understand networking basics and apply basic cybersecurity methods to mitigate threats.


Properly and safely diagnose, resolve, and document common hardware and software issues.


Apply troubleshooting skills and provide customer support using appropriate communication skills.


Understand the basics of scripting, cloud technologies, virtualization, and multi-OS deployments in corporate environments.

CE or CU Articulation

No

Prerequisites

Prospective students should have basic computer literacy, including familiarity with operating systems, in line with CompTIA IT Fundamentals+ or CompTIA Tech+.

Learning Supplies Needed

CompTIA A+ Certification Exam Study Guide, access to computer labs with necessary hardware and software.

Clinical Site/Special Facilities

Computer lab for hands-on training.

Requirements for Successful Completion

80% attendance
Actively engage in class activities, discussions, and hands-on training sessions.,Complete practice tests to demonstrate your understanding of the material and readiness for the CompTIA A+ Core 1 certification exam, aiming for a score of at least 95% or higher to indicate adequate preparedness.

Accreditation/Special Approval Requirements

N/A

Intended Audience

Anyone desiring to enter the IT field, those who want to build on foundational knowledge and skills, or individuals interested in updating their CompTIA A+ certification.

Specific Industry or Business Support Needs

Technical Specialist, Desktop Support Technician, IT Specialist

Wake County Need for Industry Positions

Wake County is experiencing a significant demand for IT support roles, with many unique job postings available in recent months. Numerous employers are actively seeking candidates for positions such as IT Support Specialist and Help Desk Technician. The average duration for job postings is shorter than the regional average, indicating a competitive job market. This trend highlights the importance of training programs to equip individuals for these in-demand positions.

Industry or Job Titles Related to Training Outcomes for Employment

Technical Specialist

Desktop Support Technician

IT Specialist

Related Courses

Course Contact Information

Rochelle Waters
9195325579
[email protected]